Upgraded Exchange to CU 7, now users cannot open emails in a separate window in webmail (OWA).

Hello,
Strange issue. I upgraded our Exchange 2013 to CU 7 and now users are reporting they cannot open emails in a separate window in OWA. Regardless of browser, browser version even regardless of another computer or mac. Chrome, Firefox, IE, Safari...same
issue regardless of version numbers also.
I've tested these settings on several laptops and I cannot open emails in a separate window. This happened a day after the upgrade. Previously this was working for all users. Now its hit or miss. Not all users are affected however. My mailbox/account is
also a victim so I can test any theories out.
Any suggestions would help and be appreciated.
Thanks,

Hi,
Please check if there is any error message when these affected users try to open mail in a new window.
Please check if these users can open messages in Outlook. This can help us to narrow the issue.
And please check the aplication log in Exchange server to see if there is events related to this problem, which can help us to troubleshoot the issue.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Belinda Ma
TechNet Community Support

Similar Messages

HT204065 installed facebook upgrade to my iphone 4 and now i cannot open email messages on my phone

installed a facebook upgrade on my iphone 4. Now I can no longer open facebook messages on my phone. It states we moved over to messenger. and will not allow me to read email any longer. I can only get on news feed, etc.

You have to install the Facebook Messenger app from the App Store. They moved all messages to that system some time ago.
Matt

I upgraded to 4.0 and now I cannot open Mozilla -- I click on the desktop icon and it will not load. How do I fix this?

Until I upgraded to 4.0 I had no trouble with accessing Mozilla.

I too find that Firefox 4 is an absolute memory hog. It takes forever to do anything. I have a small eMachines, one of the last ones to be installed with Windows XP. Firefox 4 seems to assume a volume of memory that simply does not exist on my machine.
Remember when Bill Gates said that 640K was more than anyone would need? I DO!

Changed my password in Hotmail, now I cannot open emails. I removed Firefox and then reinstalled it but has not helped.

When searching the website, I decided to restore my system to my last backup, which was one month ago, so that I could go back to my old password. It worked in Internet Explorer but not in Mozilla Firefox. I cannot do anything in Hotmail. I also used CC Cleaner, Spybottom Search, and Malware Anti-Malware. I also can use Windows Live Essentials 2011.

What happens if you tap the home button from that page?
I think you must have push turned on for your mail, and that is the first thing it is trying to do. But from anyscreen, any time, if you hit the home button, it should return you to the home screen. From there, go to settings and do the work on the mail section.

Upgrade to os x lion, now I cannot print on my windows print server. Please help

After upgraded to OS X Lion, Now, I cannot print from my windows print server. Mac keep asking for user name and password (never before on 10.6 OS) I tried different user and password, both on my Mac and windows account, none is working.
I reset printer system and add new printer. try to print and status is still showing "on hold (Authentication required)" and asked for user name and password again.
I am using Brother HL-2140 connected to my XP Pro 32 bit. Mac is connected to wireless network. Both Mac and PC alredy updated with latest printer drivers.
My printer was working fine before upgraded to Lion. Please help

Had the same problem with my windows server 2008 R2 print server.
I tried to print and i ask me for my password, so i enterd my user account and it workt but every time i had to enter the password. My solution whas entering the administrator credentials.

I just upgraded to OS X Yosemite and now I cannot open an existing project in ibooks author

I just upgraded to OS X Yosemite and now I cannot open an existing project in ibooks author

The Quicken issue has been a hot topic in the Quicken forum as well as many others. Intuit did not provided an updated Quicken when Lion came out. I believe that within the past month Intuit has announced a version that does work in Lion, I looked into it, but was not impressed; there were some technical issues that prevent me from using it (don't recall the details though). Fortunately, I found out about the Quicken mess when Lion came out, and like many users, migrated the quicken data files over to a common format that could be imported into a number of new financial apps like iBank. Intuit lost a lot of Mac users over this.
As for Excel and Word, you have to buy Microsoft's newest version of Office on Mac to be compatible.

I had a power failure 2 days ago, have power now, but cannot send email from my iPad. Everything was fine before that. The box says cannot send mail, the user name or password for Gmail is incorrect. I haven't changed anything. I need help. Thanks

Hi
I had a power failure 2 days ago, my computer is running again, but now I cannot send email from my iPad using Cox or my gmail account. I am receiving mail in my Cox account but not my gmail account.It was working fine until the power failure. It keeps telling me, the user name or password for Gmail is incorrect. I have not changed anything. I don't know what is wrong. Can anyone help me? Thanks

I agree, unplug and replug your router, then reset your iPad by holding down the sleep and home buttons, ignore the red power down slider, and wait til you see the silver apple. let it reboot and then try your connection.
Chances are rebooting the router will help. You may also need to talk to cox. They may need to reset something on their end.

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet. I get a dialogue box saying the QuickTime plugin has failed. I have tried to download the latest plugin but this doesn't work. Can anyone help?

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet using either Safari or Firefox. I get a dialogue box saying the QuickTime plugin has failed. Can anyone help?

Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

Upgraded to 11.3.1 now can't open library. Won't read. I have an older iMac (2008). Message I get is: cannot be read because was created by newer version of iTunes. Would you like to download iTunes now?' ... so I do and it fixes nothing. OS 10.6.8

Upgraded to 11.3.1 now can't open library. Won't read. I have an older iMac (2008). Message I get is: cannot be read because was created by newer version of iTunes. Would you like to download iTunes now?' ... so I do and it fixes nothing. Same message again. OS is 10.6.8.

Thanks again. The option thing got me further than I've gotten thus far but when I went to choose a library I got that same message.
I do have options. I have 2 iMacs. I can still access my music through 'sharing' and download it onto my newer iMac. Trouble is it doesn't have a CD port and I like to burn. From what I've read about their new Mac portable CD/DVD drive, it's shaky at best. Incidentally, do you know of any drives that work well with Macs and cost less than $89.00?
I've figured out I can download a previous library from my old Mac then upload it from the new one which should put me back in business, but what do I do with the corrupt one that's there now, just trash it? Also, when I do the option key my other choice is Create A New Library. Should I do that and put the good previous library into it?
Thanks a million, I really appreciate your time. I'm an old fogey and computers often mystify me, especially when they lock me out of things for no apparent reason.

HT6030 I have 2011 iMac it came with os x 10.6.6 i just upgraded the hard drive and now i cannot install OS X 10.6.6 every time i start installing after selecting the language it come up with error " OS X can't be installed on this mac " please help

I have 2011 iMac it came with os x 10.6.6 i just upgraded the hard drive and now i cannot install OS X 10.6.6 every time i start installing after selecting the language it come up with error " OS X can't be installed on this mac " please help

Be sure to start your iMac using its original grey System Install DVD: Insert that disc and start your Mac while holding the d key. At the Mac OS X Utilities screen select Disk Utility and format the hard disk. Select "Mac OS X Extended (Journaled)".
Then, install OS X.

I just installed the new upgrade and now I cannot open the Solitaire game. How can I fix this?

I just installed the new upgrade and now I cannot open the Solitaire game. How can I fix this?

Check to see if the developer has released an update to the app.

I just downloaded IOS 8.5.3 on my iPad3. Now I cannot open it. Whenever I touch the screen Siri tells me what I am doing, but nothing works: I cannot enter my password and I cannot slide to open. I am frozen out from my iPad

I just downloaded IOS 8.5.3 on my iPad3. Now I cannot open it. Whenever I touch the screen Siri tells me what I am doing, but nothing works: I cannot enter my password and I cannot slide to open. I am frozen out from my iPad

you are right about the IOS number. I couldn't access my iPad so I guessed and guessed wrong about the number. It was the latest upgrade offered by Apple for my iPad, which I dowloaded and installed. I have done some sleuthing and discovered that some of the problems are the result of the Accessibility - Voiceover being activated. Once I figured that out, I was able to navigate somewhat better, though I now cannot turn Voiceover off. I slide the button and it just revert to On. The other problem I have now discovered that the iPad only rarely will accept my password. This is a password that I know and love and use many times during the day (as all of us iPhone and iPad users do) Now it seems to reject my password 80+% of the time. I would disable password protection if I could. I think I am going to have to talk to Apple directly but wonder if anyone else has had this kind of trouble with the newest IOS. It worked fine on my iPhone.
I will try triple tapping the home button if I can ever get it opened again.

I ran the update for the newest version of Numbers. Now I cannot open some of my spreadsheets. When I try I get a drop down box that says I need a newer version of Numbers!!!! I have just installed the newest Numbers update. Any suggestions?

I ran the latest Numbers update and now I cannot open several of the Numbers files I created and saved previously. When I try, a box appears that says I need to update to a newer version of Numbers. I ALREADY updated to the newest version!!!! Any suggestions?

Welcome to Apple Support Communities
When you upgraded Numbers to the most recent version, the Mac App Store kept the old version in case you need it in the future. Your problem is that you are opening the old version by mistake instead of the new one.
To fix this, open a Finder window, select Applications in the sidebar and drag the new Numbers version (the one with the new icon) to the Dock. By doing this, you can access to the new Numbers version easily, so you will not open the old version by mistake anymore. Also, I recommend you to open the documents after opening Numbers. The same applies for all other iWork applications.
If you want, you can remove the old Numbers version, but some users have complained about the lack of features of the new Numbers version. Apple will add more features in the future. See > http://support.apple.com/kb/HT6049?viewlocale=en_US&locale=en_US

PC users cannot open my Pages-exported PDF documents

Has anyone encountered this? When I want to give someone a PDF, I need to export it from Pages, choose "Open with Adobe Reader," and then re-save from Reader as a different name. (If I just export from Pages, some PC users cannot open it.) When I look at the file information for these two supposed PDFs, the one that's only exported from Pages says "Portable Document Format (PDF)" and the one opened and resaved with Reader says "Adobe PDF Document." What's going on here? Is there a reason my PC friends can't open a Pages-generated PDF?

Thanks for the suggestions. Funny, when I changed the "Open With" selection inside the "File Info" box to tell it to use Reader, it it still tells me in the "General" information section that it's a "Portable Document Format (PDF)", but it does replace the "Preview" icon in the upper left with the Adobe logo. Only the version that I physically opened with Reader and re-saved lists the "Kind" of document as an "Adobe PDF Document". Wacky.
Regarding the extension, when I exported from Pages, the "Hide Extension" box was unchecked in the "Save" window, yet the file's PDF extension is in fact hidden (and the "File Info" box also says it's hidden). What's up with that? Grr.
Seems like a small bug--now I just have to get some PC-using friends to let me know which ones they can open! Thanks for your (tres rapide) help guys!

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

Upgraded Exchange to CU 7, now users cannot open emails in a separate window in webmail (OWA).

Similar Messages

Maybe you are looking for