Upgraded from Captivate 6 to 7

I have Adobe Technical Communications Suite 6. I understand as there is an issue with Captivate 6. I was told that I should be able to download v7 as a free trial and use my Captivate 6 license (or Adobe Technical Communications Suite license) to activate it. It does not work. What is wrong?

Please, this is a public forum, don't post your personal details. When you have read this, let me know. Then you'll have to delete your answer, I will delete mine, and you will then be able to edit your post. It needs to be the last one to make it editable
Lilybiri

Similar Messages

Can you upgrade from Captivate 6 to 8

I wounder if anybody was able to upgrade from Captivate 6 to Captivate 8?

Critianaikido unfortunately it is necessary to have Captivate 7 to qualify for the Captivate 8 update. You can find more details at Elearning Software, Screen Capture, Mobile Learning, HTML5 Publishing | Adobe Captivate 8.

Upgrade from Captivate 4 to eLearning Suite 6.1 was easy last year. After re-installing, Captivate 5 is minimum requiry?! Now, I can't license anymore. What should I do?

Upgrade from Captivate 4 to eLearning Suite 6.1 was easy last year. Needed Cap4 for licensing eLearning Suite 6.1.
After re-installing Cap4 on a new PC, Captivate 5 (and other products like XSuite or CS6) are minimum requiry?! Now, I can't license anymore. What should I do?
Here's the message i get (in German):
"Seriennummer Upgrade
Die angegebene Seriennummer ist zwar gültig, auf diesem Computer wurde aber kein als Berechtigungsnachweis geeignetes Produkt gefunden"
"you're serial number is correct, but you don't own a product that is an eligibility verification".
Why is that? Is Cap 4 not eligible anymore?

First, thank you kglad. Contacting the support seemed to me like the ultimate last chance and since there are so many FAQs and informative forums and blogs I thought I could find an answer there, but, you were right. Contacting the support in that case was the only way to solve the problem.
Second, for everyone dealing wth a similar problem. Cap 4 is still eligible. It is just hided in the mask you have to insert your serial number. The support staff will fix your problem within a few seconds.

Trouble with upgrade to Captivate 4.0

I was just upgraded from Captivate 3.0 to 4.0. I cannot open ".cp" files with 4.0.
Captive 3.0 ".exe" files still work ... but the .cp files give me an error message that captivate is not responding.
Is there something I need to do?
We already removed 3.0.
Thank you.

Hi there
Was your Captivate 4 an upgrade? I ask because you mentioned that you uninstalled version 3.
I suppose it will help to know if Captivate simply works before attempting to troubleshoot an existing project. So I'd suggest you first test to ensure that you are able to create and save a very basic and simple project. Once you know whether that's working as expected, then you should dig deeper.
Layers... Ogres are like onions. With layers... End of story!
Cheers... Rick
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Upgrading from TCS 2.0 to TCS v. 2.5 - Know What You're Getting!!!

I'm not the type to normally write in forums but I just went through 2 days of customer service and technical support hell and thought I would share the experience with the sole motivation being to spare fellow TCS users the aggravation and make you aware of a possible disconnect between sales and technical support - know what you`re getting!!
Yesterday I purchased the upgrade from TCS 2.0 to TCS 2.5 from the Adobe online store as an electronic download. After receiving a confirmation email I logged into my Adobe account and noted that the download page contained 2 serial numbers, one for Photoshop CS5, one for Captivate 5 and then a zip folder for UPDATES only to Framemaker and Robohelp and also 2 language packs for text-to-speech for Captivate 5. Obviously I was missing links to Framemaker, Robohelp and Acrobat.
The goal of my purchase was to procure an additional licence in order to install TCS v 2.5 on 2 additional computers so, I had a sick feeling that I may have misunderstood what was offered in the upgrade; I then had the following conversation with Adobe`s Chat Live Now (excerpted from transcript):
Me: Hi. I just purchased the upgrade from TCS 2.0 to TCS 2.5. My expectation was that this contained all programs within the suite yet on my downloads the only programs that are listed are Photoshop CS5 and Captivate 5. Does this upgrade package not include the ability to install Framemaker, Robohelp and Acrobat. I purchased on the assumption that the upgrade would constitute an additional licence for these products as well. Was I wrong?
Perkins: ...TCS includes all programs, you need to select those programs while installing.
Me: Okay, I'm just downloading it now so I will confirm that it does, in fact, include all of the programs. So just to clarify, my original understanding was correct and the upgrade provides me with 2 additional licences for TCS?
Perkins: Yes. You can install 1 copy of the software on 2 computers with same Operating System.
Okay - fair enough, I then re-visited the Adobe Technical Communication Suite 2.5 web page under Upgrade--Reasons to Upgrade where it states:
``Work with full new versions of Adobe professional tools for technical communicators and help authors, including Adobe® FrameMaker® 9, Adobe RoboHelp® 8, Adobe® Captivate® 5, Adobe Acrobat® 9 Pro Extended, and Adobe Photoshop® CS5 software``.
Now to me, FULL means full versions. I subsequently entered customer service hell and spent an hour and a half on the phone being transferred through 5 different people, none of whom were familiar with the contents of the Technical Communication Suite. It took forever jsut to get them to understand that I weas upgrading from TCS version 2.0 and NOT trying to upgrade from Photoshop CS4 and Captivate 4 directly. Eventually my question as to whether I was entitled to an additional licence for Framemaker, Robohelp and Acrobat Pro Extended was elevated to Tier 2 and I was told I would be contacted by Adobe. Today I received a voicemail and email stating that I should install Framemaker, Robohelp and Acrobat Pro Extended from my original TCS v 2.0 installer. I subsequently did so (successfully) and then installed Captivate 5 without issue.
The next challenge arose with Photshop CS5 - the serial number, according to the installer, was invalid. Back to customer support who referred me to technical support - turns out the download link on my Adobe account download page was for a Chinese language-only version of Photoshop Extended which doesn`t even come with TCS 2.5! So, another 90 minutes on the phone throughout which I keep seeking clarification, does TCS 2.5 grant me an additional licence for Framemaker 9, Robohelp 8 and Acrobat 9 Pro Extended...
Technical Service states they can send me a physical disc with installers for Photoshop CS 5 and Captivate 5 and then CONFIRMED that I am NOT entitled to any additional licences for Framemaker, Robohelp or Acrobat, I am ONLY entitled to the 2 installs under the original TCS version 2 licence. This of course runs completely contrary to the literature on the website and my conversation with Live Chat Now. In disgust, I have submitted a refund request.
Just for kicks I decided to again try to clarify with Live Chat Now what products that I, as a customer, receive a licence for by purchasing the upgrade to TCS v 2.5 and have pasted the transcript of that chat as follows;
Me: Can you please confirm for me whether upgrading from the Adobe Technical Communication Suite version 2.0 to version 2.5 entitles me to 1 additional licence for ALL of the applications that constitute the Technical Communication Suite (i.e. Robohelp, Acrobat, Framemaker, Captivate, Photoshop and Presenter) OR does it merely entitle me to 1 licence to install Photoshop CS5 and Captivate 5 in conjunction with my pre-existing TCS 2.0 installation?
Morph: Give me a minute, Im reading it.
Me: sure
Morph: When you place the order for upgrade, you will get new products.
Me: I understand that I will get Photoshop CS5 and Captivate 5 BUT do I also get Framemaker, Acrobat and Robohelp?
Morph: Adpbe eLearning Suite 2 includes: Adobe Captivate 5, Flash Professional CS5, Dreamweaver CS5, Photoshop CS5 Extended, Acrobat 9 Pro, Adobe Presenter 7 (Available only on Windows platform), Soundbooth CS5.
Morph: No.
Morph: Only Acrobat is Included.
Me: I am not talking about the e-Learning Suite, I am referring to the Technical Communication Suite
Morph: Oh okay, got you, first tell me, using which product you will be upgrading this from?
Me: TCS 2.0
Morph: Okay.
Morph: Yes, if you do this upgrade you will get Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7
Me: so this will entitle me to 1 additional licence for all of these applications, over and above the licence I already own for the TCS version 2?
Morph: Correct, however, you may also be installing the software (Upgrade version) directly without uninstalling the previous version of the software.
Me: So just to clarify, if I purchase the upgrade and decide that I want to install on a completely different machine than the two computers that already have TCS version 2.0 installed (as entitled by my licence) then I will be able to, in effect, install the TCS 2.5 onto two completely different computers (as per the Adobe licence) so that, at the end of the day, I can actually have FOUR computers with TCS installed by virtue of the 2 licences that I should have - one from TCS version 2.0 and 1 licence from TCS version 2.5É
Morph: Purchasing the upgrade version product is nothing but a full version, but if you do not have the serial key for older version you cant Install the upgrade, but for full version you do no need previous version serial number.
Morph: Correct.
Morph: You can simply purchase your upgrade and verify that you have the qualifying older product during the installation process.
Morph: If it's installed on your computer, the Adobe installer will either find it or prompt you to help it find the software for verification.
Morph: If it's not installed, you will be prompted to enter the qualifying serial number for the older version.
Me: Is the download file one individual installer or an installer for each application
Morph: It is one Indiviidual Installer.
Morph: When you download it will automatically Install every program in the Suite one-by-one.
Me: Okay, the reason I have been asking is that yesterday I made this purchase yet my download page had links only to Photoshop (a Chinese language only version of Photoshop Extended which does not come with the Suite) and Captivate. There was no link whatsoever for the other applications. I went through customer service and technical support and no one, and I mean no one, could answer the questions I`ve asked you. According to customer support and the serialization team, the upgrade to v. 2.5 DOES NOT include Framemaker, Robohelp and Acrobat. As a consumer I have absolutely no idea what is right and what is wrong. How am I supposed to make an informed purchase...
Morph: did you check on the link and confirmed that it does not Include the upgrade to version 2.5?
Me: Sorry - not clear what you mean, my receipt from the Adobe store was for TCS v 2.5
Morph: Like I said upgrade for the Technical communicate suite Includes Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7, and you should be getting all as a single download link, seems like you are not able to make it with the link to Install Individual products altogether, so you need to contact our Customer Service at 800-833-6687. for the
Morph: precise Info.
Me: I went through that route yesterday and today and they told me that the upgrade DOES NOT include the other applications. As well, I noticed that the download file size for the upgrade is 1 half the size of the full version - obviously something is missing
Me: The information you are telling me is the precise opposite of what they told me. How do I, as a consumer, get the proper answer
Morph: upgrade do Includes the product I have mentioned above.
Me: I know you`re trying to assist but I`m flummoxed - my case was escalated to Tier 2 and they told me it doesn`t include the other applications
Morph: up to some extent i can help being a sales team member, ant only customer people generate the links and have access to customer account to check what really went wrong.
Me: Is it possible to have a senior sales rep contact me - this matter of a `simple` upgrade has consumed a ridiculous amount of time. As far as my issue - Adobe tells me nothing was wrong and that the upgrade is only a licence for Photoshop and Captivate
Morph: Okay,Just a minute.
Morph: You can contact our Sales Team on 1-800-585-0774.
So, at the end of the day, sales tells me that upgrading to v 2.5 grants me an additional licence for ALL applications in the suite whereas Adobe`s own technical support has told me this is not true. Again I ask, how does a consumer make an informed choice...
I`ve been buying Adobe software for both Mac and PC since Creative Suite 2 came out and this has absolutely been the most frustrating experience I have ever had. I get great use out of the Techncial Communication Suite and thought it would be nice to have an additional licence but at the end of the day I have decided it certainly was not worth the hassle - particularly when Adobe itself can`t figure out what I am entitled to!!
I am a fan of Adobe`s software but honestly, is business that good that you can treat your customers this way????

Hi. I suspect that may indeed be the case. If so, that's fine but nowhere is it clearly articulated what a user gains by purchasing the upgrade (and I am specifically referring to an upgrade from TCS version 2 to v 2.5) and certainly sales (as evidenced by my chat transcripts where I believe I asked quite specific questions) are advising customers that you will, in fact, gain an additional licence to ALL components of the TCS by upgrading.
If it had been clearly articulated on the Adobe TCS 2.5 website that an upgrade from TCS version 2 only entitles users to install Photoshop CS5 and Captivate 5 in conjunction with the existing installation of the other components of TCS 2 - or - better yet, stated clearly that the upgrade from version 2 to 2.5 does not entitle the end-user to an additional licence for Acrobat Pro Extended, Framemaker, Robohelp and Presenter 7 then that would allow me, as a consumer, to make an informed decision whether to make the purchase. Since that is not the case, and Adobe's sales representatives are clearly advising customers otherwise, I felt compelled to post this so others don't waste their time as I did trying to sort it out. At one point I was advised that I should use my existing TCS version 2 installer to install Acrobat etc but received contradictory answers as to whether I was entitled to an additional licence for these products. At no time during my first hour and forty-five minute conversation, my second ninety minute conversation nor my third, and last, twenty minute conversation was anyone able to clearly articulate what you have stated - and - that still leaves the fact that the text on Adobe's website is misleading.
BTW - why I received a download link from Adobe for a Chinese-language-only version of Photoshop CS5 Extended is still a mystery
At the end of the day, I think the TCS (while not perfect) is a very useful tool and I will, in all probability, upgrade to the full version of TCS 3 which will, no doubt, constitute a full licence for all components of the suite. I am not attributing malicious intent to the Adobe employees, but I am saying that they themselves seem confused about what is included in the upgrade and provided contradictory statements. If Adobe employees can't provide a straight, cut-to-the-chase answer about what seems a straightforward question then that certainly creates unnecessary confusion for the customer.

Unable to export from Captivate 4 to Flash CS4

Hello everyone!
I am attempting to export a captivate project over to flash CS4. However when it goes from captivate over to flash the result is basically a slide show. It does not show any of the animations that are present in Captivate. I also keep recieving an error message.
I have searched for how to solve this problem for quite a while now and so far have come up with nothing.
This is the error message that flash gives me:
The following elements in your project have not been converted. They are not supported by this importer.
508 Compliance
A swf animation slide has been imported. The following files must be made available at publish time:
Project01_slide_22_0.swf
DefaultPreloader.swf
Please make sure you publish the project to “C:\Documents and Settings\jmillard\Desktop.” Saving the project to this directory will ensure that test project will work with the swf animation slides.
Unfortunately I am on a tight schedule to get this project done and the Captivate 4 and Flash CS4 I am using are both 30 day trials, so I am in quite a hurry.
If you could please help me I'd greately appreciate it!

When you click on <Send Book to Blurb> a dialog should come up that asks for your ID and password for your Blurb account. I don't know if Blurb ships to Norway - you probably can find out at the Blurb website. But I don't think that this is the problem here since you also cannot export a PDF or JPGs.
I don't know of any specifics why this is not possible for you but it's worth trying to replace the Preference File.
This file can go "funny" and is then responsible for all kinds of strange behavior of Lr. The remedy is replacing the Preference File.
BTW: Re-installing Lr or updating / upgrading Lr does not replace the Preference File since it is designed to "survive" upgrades.
See here for where to find the Preference file for your OS: http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroo m-4.html
See here for how to go about Replacing the Preference File: http://lightroomers.com/replacing-the-lightroom-preference-file/745/

Flash files not working in Cap 5.5 upgraded from Cap 3 or 4 and Flash 8

We just upgraded some projects from Captivate 3 and Captivate 4 to Captivate 5.5 and now some of the .swf files we have on certain slides do not play. They play in Flash itself and they play in Captivate when I use F3 for that slide, but when I create a .exe or do a Preview, they don't play. (and I have these on my local drive) I re-imported one and it worked but an older one I re-imported still doesn't work. Is it because it might have been created in an older version of Flash? I tried setting the Flash version in Captivate to 9 and 10 and nothing seemed to fix it. I think I have Flash 11 loaded. Should I unload it and go back to Flash 9 or 10? Or do we have to recreate those files in Flash 9, 10, or 11? it seems like I had this problem a long time ago in Cap 3 and we had to set everything to Flash 8.

oK, I think you are right... some of the files work and some do not... UGH and when I reimported, they said they were AS2... so far I'm not a fan of 5.5 but I'm sure it will grow on me... just don't like that things don't convert and I can't find some of the easiest things... they hid the X and Y coordinates when they used to be at the top of the screen... now they are under Transform? ok, I'll stop griping... for now...

Upgrade macromedia captivate 1 to captivate 5

hello,
I have version macromedia captivate 1 and I want to upgrade to captivate 5.
Is it possible?
Thank you.

Hi there
I believe upgrading the software will occur fine. Where you will have issues is upgrading any projects you created in version 1 to work with version 5. I don't believe version 5 will understand the version 1 format. So you will likely need to find someone with a copy of version 2, 3 or 4 and upgrade any projects to one of those versions. THEN you can upgrade the project to version 5 format.
Cheers... Rick
Helpful and Handy Links
Begin learning Captivate 5 moments from now! $29.95
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcererStone Blog
Captivate eBooks

Upgrading to Captivate 8 with Technical Communication Suite subscription

I have a TCS5 subscription which includes Captivate 7 - I would like to upgrade to Captivate 8. After advice from Adobe help team, I have uninstalled existing version of TCS and downloaded trial of current version which contains Captivate 8. All programs install correctly but Captivate will only run as trial - even after signing in with my Adobe ID. When installing there was a symbol next to Captivate 32 and 64 bit which says it will only install as a trial. Is this available for existing subscription users yet? If not - when will it be available? I was led to believe at the time I got the subscription that I would have access to the latest software when it comes out. Is this not the case?

See the announcement about the Captivate8 and presenter 10 updates for the TCS here: TCS 5.0.1 is here and Captivate 8 and Presenter 10 are part of it ! « TechComm Central by Adobe
There's also this Tech Note: Upgrade to Captivate 8 & Presenter 10 for TCS5 customers

Exporting Audio from Captivate 5.5

Hello,
Please accept my apology if this question has already been posted in this forum, I searched but didnt see this particular question.
My department currently has Captivate version 3.3. We would like to upgrade to Captivate 5.5 so we can take advantage of the NeoSpeech TTS (Text to Speech) application bundled with Captivate 5.5. Does anyone know if the TTS audio can be exported to different formats from Captivate? If I remember correctly it was possible to do it in Captivate 4.0. We looked at NeoSpeech software as a single license for a whopping $1,000.00/license, per year. We thought upgrading to Captivate 5.5 was a better option at $495.00.
Thanks
Andrea

Thank you so much for that worked with no problems at all

I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.

I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.
where can I get the upgrade file from ?
thanks,
Ofer

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Unable to modify skin settings after project upgrade from Cp3 to Cp5

Folks, just got the full upgrade from Cp3 to Cp5 (not a trial version and Cp3 is wiped out and there's no going back). One of the first snags I'm finding is that when I wanted to publish, I cannot modify my skin settings. Before in Cp3 I had a saved my skin settings as a named profile, which is what you see in the attached image. However, the skin profile is no longer a link so I cannot click and modify it.
Has anyone else experienced this and found a workaround?
Thanks, community!

OK, perhaps I found the answer... and the problem was due to my own unfamiliarity with Captivate 5 (or over-familiarity with Captivate 3).
Basically, the skin editor is now accessed by Window > Skin Editor (or Shift + F11). So, it appears that the difference is that now from the publish dialog box there is not a hyperlink to the skin editor as there was in Cp3. That's fine by me as long as I can get to it!

Error when Exporting quizzes from Captivate 2 to Flash 8!

Here is the error that I get when trying to Export quizzes
from Captivate 2 to Flash 8.
"An internal Adobe Captivate error (bad argument) occured. If
you have any questions please contact Adobe Technical Support."
I've noticed that this only happens if there are quizzes in
the project. I have tried everything that Adobe FAQ's and TechNotes
had to offer.
They said that the CP file could be corrupt. If that's the
case, Every file that I create with a quiz is corrupt. I have just
upgraded from Flash MX to Studio 8 and just bought the new version
of Captivate 2. These were both downloaded via try/buy.
If anyone is familliar with this problem, any suggestions
would be greatly appreciated.
Thank you!

Answering my own question.....Received this fix:
I think that I know what you did. When you had Captive 1 you
changed a dll file in order for it to work with Flash 8. They
forgot to mention that if you did this fix back in 1.0 that it
would corrupt the process in 2.0.
Go here:
C:\Documents and Settings\<UserID>\Local
Settings\Application Data\Macromedia\Flash
8\en\Configuration\Importers
Make sure this is the only file in there: RDMFISTUB8.DLL
That should solve your problem.

Problems transitioning from Captivate 5 to 8

Hi all,
I just purchased/installed Captivate 8 and am converting projects from Captivate 5 files. This is the first issue I've run into and it's rather strange:
When I preview the project (using the in Captivate preview options [e.g., project, from this slide, next 5 slides]), the preview window comes up and displays the slide in an increased zoom view so high that I'd have to expand the window and change the resolution on my desktop to preview the whole within one or two monitors... (see screen shot below of the initial preview window that displays; it shows only the top left 1/4 of the slide). The current project resolution is set to 992x674 (don't ask why), but even if I re-scale it to 800 width and leave the aspect ratio the same, it still previews with this high zoom view. I can't zoom in or out within this preview window, either.
When I view it in the browser or publish the project and view the resulting SWF file, it displays normally as it did before in Captivate 5.
Anyone know how to fix this?
Thanks!
Kate

Hi there
Does the same thing occur if you create a totally new project? Maybe it's just an issue with upgrading a project.
If it also happens when you create a new project, maybe it has something to do with your computer settings.
Cheers... Rick

Need to upgrade to Captivate 4 and need answers before purchase!!

I called Adobe sales, customer service, and tech support and no one seems to have an answer for me and they put me on hold for over 15 mins so I am trying this forum for help. So if any Captivate Gurus out there can answer my questions I would greatly appreciate it.
I currently have Macromedia Captivate 1 Education Version and would like to upgrade to Captivate 4.
1. In Captivate 1 if you create Flash demos, it creates an HTML file and a SWF file. I heard from someone who has Captivate 3 that it now creates more than 2 files. Is this true for Captivate 4?
2. I read in Captivate version comparison page that Captivate 4 has the ability to convert your Captivate demo in to PDF with Captivate 4. If so, will the PDF carry the 'demo features' or will it be a standard PDF?
3. I have an Education version for Captivate 1 so is it cheaper to upgrade to Captivate 4 or just purchase Captivate 4 and does Captivate 4 have an education version?
Thank you!!

Hi there
mhbcb wrote:
I called Adobe sales, customer service, and tech support and no one seems to have an answer for me and they put me on hold for over 15 mins so I am trying this forum for help. So if any Captivate Gurus out there can answer my questions I would greatly appreciate it.
I currently have Macromedia Captivate 1 Education Version and would like to upgrade to Captivate 4.
1. In Captivate 1 if you create Flash demos, it creates an HTML file and a SWF file. I heard from someone who has Captivate 3 that it now creates more than 2 files. Is this true for Captivate 4?
We will be happy to try and help. Indeed you may end up with more than two files when you create content from version 4. Is this a problem? If so, why?
mhbcb wrote:
2. I read in Captivate version comparison page that Captivate 4 has the ability to convert your Captivate demo in to PDF with Captivate 4. If so, will the PDF carry the 'demo features' or will it be a standard PDF?
Please restate the question. I'm not sure I understand what you are asking. From what I understand, you end up with a PDF containing your Captivate output.
mhbcb wrote:
3. I have an Education version for Captivate 1 so is it cheaper to upgrade to Captivate 4 or just purchase Captivate 4 and does Captivate 4 have an education version?
Thank you!!
I think Adobe has education versions for most or all of their products. If Captivate 1 has an education version I'd be surprised if 4 didn't. But only Adobe Sales can definitively answer that. Or perhaps another user that purchased (or was denied purchase of) a Captivate 4 education version.
Hopefully this helps... Rick
Helpful and Handy Links
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Upgraded from Captivate 6 to 7

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