Upgraded from iphone 4 to galaxy S4 now I can't receive texts from iphone users. Verizon Store employees are useless

I wish I would have known how bad this problem is before I upgraded. Verizon is very much aware of the problem but says its not their problem. They sold me the phone fully knowing this problem existed and never mentioned a thing to me. I am furious! I've tried unregistering the phone, changing the password on iTunes, deleting the contact and re-entering it. The only way I can get a text through on this phone is by turning off imessage before sending a message every time or sending it from a non-iPhone.

Hi finsup317,
Let's get your text messages flowing! If you have access to your previous iPhone please ensure that it is connected to internet via WiFi so that changes will sync with you Apple ID. Now go to Settings>Messages>Move iMessage to off. If you have other Apple devices (iPad, iPod, etc.) registered to same Apple ID as your phone, you need to deactivate iMessage on all of them, otherwise your messages will continue to go to your Apple ID instead of your new phone.
If you do not have access to your previous iPhone go to http://supportprofile.apple.com/MySupportProfile.do Log in with your Apple ID and password. Select the product you need to de-register (your iPhone, for example). Click ‘Unregister’. You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
**Important ** by unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Please follow us on Twitter @VZWSupport

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Upgraded from iphone 4 to galaxy S4 now I can't receive texts from iphone users. Verizon Store employees are useless

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