Upgraded from iTunes 9.2.1 (worked great) to 10.6.1.7 and cannot connect to iTunes store.
I've tried all the troubleshooting documents for iTunes for Windows and nothing works. The Help files in iTunes do not display - just blank windows. Ran the diagnostics and they say that a secure connection to iTunes store cannot be established, but the Help button brings up a blank window.
No error is ever displayed. It just continues to say "Accessing iTunes Store..." forever. Just got a new iPhone 4s and would love to sync it, register it, etc. but no luck there.
Any ideas?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Alienware M18xR1
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0033B05C0AD60B08
Current user is an administrator.
The current local date and time is 2012-04-02 08:00:19.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 460M
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-01 22:11:23.
I've tried all the troubleshooting documents for iTunes for Windows and nothing works. The Help files in iTunes do not display - just blank windows. Ran the diagnostics and they say that a secure connection to iTunes store cannot be established, but the Help button brings up a blank window.
No error is ever displayed. It just continues to say "Accessing iTunes Store..." forever.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store
(Annoyingly, it's a bit of an "orphan" article ... there aren't many (if any) links to it from the other standard troubleshooting documents for Store-connection trouble. So I thought it was possible you might have missed it previously.)
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