Upgraded MacBook Pro to OS X Yosemite, now all I see is a blank white screen?
After more then five hours of installation, all I'm left with is a blank white screen, does anyone have any suggestions? This is supposed to be seemles, I trust apple upgrades, was I wrong to be so trusting?
Hi Daniel,
Welcome to Apple Support Communities.
It sounds like your MacBook Pro isn’t starting up normally since upgrading to OS X Yosemite. The article linked below provides a lot of information and troubleshooting suggestions that will resolve most issues like the one that you’ve described.
Mac OS X: Gray screen appears during startup
I hope this helps,
-Jason
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I am having problems connecting to home wifi. It was working, but now all I get is a blank white screen. I re-booted with no success.
Hi, blank white screen where exactly?
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK. -
I downloaded Skype onto my MacBook Pro with OS X Yosemite, now I'm getting redirected to Bing search engine, also, I'm getting pop up ads non stop! How do I get the pop ups removed?
Only download software from the developer's web site.
Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/ -
Upgrading to yosemite the computer 27 iMac froze and now all I can get is a white screen
Upgrading to yosemite the computer, 27 iMac froze and now all I can get is a white screen
How can I move forward or revert back to mavericks?Look at this support article:
http://support.apple.com/kb/ts2570
Ciao. -
i've tried to set up a new user on a mac book pro and i restarted it to create the new account but now all i can get is a white screen with the apple logo and the loading symbol what can i do ?
Look at this support article:
http://support.apple.com/kb/ts2570
Ciao. -
Mac Pro won't start. It turns on and than a blank, white screen appears. What do I do?
This could be a software/state problem or a hardware problem. Here are steps to resolve the former.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570 -
I have a Macbook Air 13.3" 2012 model. For a couple of days my Macbook does not shuts down. It just stops at a blank white screen with the cursor still hovering around it. I have to shut it down forcefully every time using the power button.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Title says it all.
Hi Cornelius6505,
Thanks for the question. If I understand correctly, the iPhone does not start up past the Apple logo. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iOS: Not responding or does not turn on
Thanks for using Apple Support Communities.
Have a great day,
Mario -
Updated to Firefox 9, now it gives me a blank white screen. What's going on ?
I upgraded to Firefox 9. When backup was done it gave me a blank white screen with tool bar at the top. I thought maybe it needed "backing up your info" so I did that, still no Firefox screen. I rebooted the computer, still no screen. I can go to "Most Visited" and select Firefox, and it will go back to old Firefox screen that says I don't have the latest update. What's going on ?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls -
I recently upgraded my Macbook Pro with OS X and now my HP printer won't work. Can anyone help?
I recently upgraded my Macbook Pro with OS X and now my HP printer won't work. Can anyone help?
Visit HP's support site to see about downloading an updated driver. Or you can check at support.apple.com/downloads/ for new HP printer drivers package.
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My Mpow Swift 4.0 Bluetooth Headphones can't connect to my Macbook Pro. I have Yosemite installed. At first I could connect them but now I can't. The MacbookPro says they are connected but they aren't. I need help
This doesn't work for Soen Transit speakers. My MacBook pro (mid2010) running Yosemite has never found the speakers. I'm considering returning them to Apple. Also chances of it discoing my new iPad Air is 50/50. Any ideas?
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I upgraded MacBook Pro (13-inch, Early 2011) to yosemite. I have no more access to Finder, App Store and some apps. Since I have no access to App Store I cannot download the missing parts. How can I get access to App Store?
Welcome to Apple Support Communities
What do you mean by having no access to those apps? Can you start up your Mac and work with it, and only some OS X apps do not work?
Anyway, what you can try is to reinstall OS X. To do this, hold Command and R keys while your Mac is starting up and reinstall OS X. You will not lose any file. -
I just bought a new MacBook Pro this summer and was all excited. But I'm very frustrated right now because I can't connect to any external monitors through VGA. My thunderbolt (DisplayPort Mini) to HDMI works just fine, but when I try with my other connector to go from Thunderbolt (DisplayPort Mini) to VGA, Nothing works. my screen goes blue and changes size like it recognized something but nothing is ever detected on the external moniter or projector. I'm not sure what is wrong but it's very frustrating. I'm just very depressed that it worked just fine with my 2-year-old MacBook Pro but isn't working now. I'm running OS X 10.8.2. I just upgraded yesterday from 10.8.1 but that upgrade did nothing to fix my problem. Can anyone help? Thanks
I am haveing this exact same issue. I have plugging in 3 monitors and tried two different VGA to mini displayport and nothing is working. I recently bought a Acer monitor and it work for an hour and now it back to doing the same thing.
When I plug the VGA adapter in to the monitor the monitor think its not connected to a computer then when disconnecting the VGA adapter the monitor thinks it is connected to a computer.
NEED SOME HELP!!! at the point of all my hair is pulled out.
^^^
that is the same problem i am having! if anyone can help that would be great i'm losing my mind over here -
have macbook pro with OS X yosemite 10.10.1 that i need step by step procedures to clean so I can give it to someone else, need help
Before you sell or give away your computer, in addition to the steps listed in this support article, take these steps:
1. Run Apple Diagnostics or the Apple Hardware Test. The buyer will do this (or he should), and you don't want to be surprised by the results.
2. Reset the PRAM and the SMC, which might contain personal information.
3. If you set a firmware password, remove it by running Firmware Password Utility in Recovery mode.
4. If you activated FileVault in OS X 10.7 or later, turn it off.
5. If you use Boot Camp, the partition must be deleted.
6. If you created any other data partitions on the internal drive, remove them in Disk Utility.
7. If the machine has an internal hard drive, erase the one remaining data partition with the option to zero out data. An SSD doesn't need to be zeroed.
You can't legally or practically transfer any software downloaded from the Mac App Store to the new owner of the machine, even if it was free. That includes OS X, so if you upgraded to OS X 10.7 or later, you must reinstall an older OS, either from the installation media, if applicable, or by starting up in Internet Recovery mode (option-command-R at the startup chime.) If you installed from physical media, deliver those to the new owner.
If you're selling the machine, or donating it in working order, and it originally shipped with OS X 10.4 or 10.5, then you have the option of installing either from the discs that came with it or from a retail Snow Leopard disc (which you must then transfer to the buyer.) The buyer should understand that if he doesn't get the original discs from you, he won't get the bundled iLife applications or the Apple Hardware Test. Replacements for the original discs can be ordered from Apple.
The new owner will have to redownload any software that came from the App Store, including OS X upgrades, under his or her Apple ID. If you ever updated the bundled iLife applications (Garage Band, iMovie, and iPhoto) through the App Store, you can't transfer those either. The buyer will have to purchase them.
Remove the machine from your list of registered products. If it's still covered by an AppleCare Protection Plan, transfer the coverage to the new owner by following the instructions in the AppleCare Terms and Conditions (under the heading "Transfer of Plan.") -
My Apple Macbook Pro running OS X Yosemite freezes 10.10.1 regularly. When it freezes the only remedy is to physical shut the screen and wait for the battery to run down. I do not run any external devices, and when it freezes you cannot do anything with the computer. It is new, and this problem is very frustrating. Any suggestions?
ThanksThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
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