Upgraded Panther to Tiger: now Mail won't download email from Sympatico

Hi there,
If someone wouldn't mind advising... I just ugraded my wife's powerbook from Panther to Tiger (10.4.9)... and even though her email settings are still the same (incoming server, outgoing server, etc.), Mail won't collect her email from the Sympatico site.
Do I have to get rid of her Mail prefs and re-boot? Or something? (if it's the former, which prefs exactly, and where are they?).
thanks,
Malcolm

You can always delete your account from Mail and re-create it... There are 2 kinds of account settings for a Sympatico account:
The "old ones" that have the same settings since Sympatico started 10 years ago:
Username: b1**##
Password: access password
Incoming mail (POP3): pop6.sympatico.ca
Outgoing mail (SMTP): smtp1.sympatico.ca
Port server 25 for Outgoing (SMTP)
Port server 110 for Incoming (POP3)
The other Sympatico e-mail is the enhance one with MSN. The settings are differents and the authentification is different. Any new Sympatico accounts since June 2004 are on that new plaform:
Username: [email protected]
Password: e-mail password
Incoming mail (POP3): pophm.sympatico.ca
Outgoing mail (SMTP): smtphm.sympatico.ca
Verify that your server is set to requires anthentiation with agin your Sympatico e-mail and Sympatico password;
Both servers, Outgoing and Incoming, require a secure connection (SSL)
If you are not sure witch is what try to login online at: http://www.sympaticomail.sympatico.ca it will tell you if can upgrade to new enhance e-mail or if you sign in like a Hotmail account if you are already enhance.
I hope this help....
Cheers

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