Upgraded subscription, still charged for single app subscription

On 8/10 I was charged my monthly single program plan fee of $19.99 and today, 8/11 I upgraded to the complete creative cloud for $49.99/mo. Will my $19.99 charge be removed since I've upgraded?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Switched to full Creative Cloud Membership, still being charged for single-app memberships.

    I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Replaced subscription - Still charged for old

    I just purchased a new subscription to replace an old subscription on 3/4/2013. but then I got charged for skype credits on 3/7/2013. I need these charges refunded

    Hello and welcome to the Skype Community,
    you can't "replace" a subscription with one click from the Skype account page. You need to:
    1) cancel the old subscription
    2) and buy the new one.
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    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Upgrading Multiple Single App Subscriptions

    I had multiple single app subscriptions for Dreamweaver and Photoshop. I upgraded the Dreamweaver one to the full Creative Cloud membership, and am wondering how or if I can cancel the remaining Photoshop single app subscription without being charged for the remainder of the years payments.
    Not quite sure how it works but it's my second year subscribed to both Dreamweaver and Photoshop on the monthy plan, about 2 months into this years payments with 10 months to go. Since I'm upgrading one (paying more) I would be sad if I also had to finish this years payments for my remaining Single App Photoshop plan.

    Hi Jovenator,
    The option you provided is quite possible, you can cancel Illustrator subscription and then upgrade Photoshop subscription to creative cloud membership or vice versa. Also, it depends on the product version you have and upgrade options available at Adobe. Please check http://www.adobe.com/products/creativecloud/buying-guide.html for more information
    Ankit Khurana

  • How do I upgrade two single-app subscriptions to one Creative Cloud membership?

    Hi, I have an InDesign and a Photoshop single-app membership but I want Illustrator too. So I was going to upgrade to a Creative Cloud plan - kind of merge the memberships together. The FAQ says to go to My Account and follow the steps but there are no steps. When I just clicked on one of the single-app plans and tried to edit the single-app subscription plan to a Creative Cloud year long plan and try to submit, the webpage thinks about it forever and then timesout.
    What am I doing wrong or what can I do?

    Depends on how long you have been a single app subscriber. 
    I would suggest you Contact Adobe Customer Care via on-line Chat for details. 
    http://helpx.adobe.com/in/contact.html
    Ultimately, I think you'll need to cancel your current subscription and then, if you qualify for it, sign-up for Creative Cloud on the Student/Educator plan.
    http://www.adobe.com/products/creativecloud/students.edu.html?
    Nancy O.

  • Single app subscription for Photoshop CS6 vs Photoshop CC

    What is the difference between a single app subscription for Photoshp CS6 and Photoshop CC? 

    Hi Jeff2014,
    The difference lies in between the version.
    Initially the Creative Cloud was released with the then running current version which was CS6, Creative Cloud comes with a feature of self upgrade at no extra cost.
    Photoshop CC is the upgraded version of Photosho CS6, in future the upgrades will be done autmatically.
    This will help a user to have the upgraded automatically as long as the user has an active subscription.
    Regards,
    Rajshree

  • Why is the price for the Single App subscription missing from the pricing page?

    I'm trying to find out the cost of a Single App subscription at http://www.adobe.com/ca/products/creativecloud/buying-guide.html but the price is not being displayed:

    Hi Ryan,
    It appears the pricing might be broken for your region. I've reported the issue. Thanks for reporting it!
    I think you might be able to get the pricing from here in the meantime:https://creative.adobe.com/plans
    -Dave

  • Can you add a single app subscription to Existing Cloud for Teams for new team member?

    Is it possible to add single app subscriptions to an existing CC Team Acct? I have a team member that needs an Adobe Acrobat IX Pro subscription and would like to manage it from my CC Teams management tools.

    Indeed!
    The trouble I have is that I CANNOT allow this user to have the full suite. I am implementing software inside of a cGMP manufacturing facility (nutritional supplements). Part of our "label artwork" change control is the fact that not only are critical files locked, but also no-one in the company can edit the files even if they copied them to desktop.
    I can't allow a project manager, or executive, or admin assistant the same software capacity to edit critical files as the art dept, in the event that their changes might slip through to production.
    Now granted, I could create literal policies to compensate for this situation, but does an admin person really need Premier Pro and AfterEffects? Nope, not really. I could see an argument in favor of the document production tools, but the web and video tools are complete overkill.
    I had been hoping to implement a series of Acrobat Pro suites, to enable an easy form of document signing. I didn't want to implement any form of server based signature authentication, since our process is wholly internal and not subject to serious security concerns.  I've been forced to shelve the project for now while I investigate more options, which means adobe missed out on some sales.
    Hopefully, Creative Teams will be expanded to have more flexibility as Adobe matures their product offering.

  • NON PROFIT ORGANIZATIONS. Does Adobe envisage a discount for CC or single app subscription?

    Do you know if Adobe envisage a discount for CC or single app subscription dedicated to non profit organizations?
    How can I contact the Marketing division?
    Thank you.

    Non-Profit http://www.adobe.com/volume-licensing/non-profit.html

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

    I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

    Hi,
    No it's the same Photoshop .Photography program is just a temporary promotion pack with Photoshop and Lightroom  and it can end anytime .So you can buy Indesign and photography to have Indesign,Photoshop and Lightroom .
    Regards,

  • Subscription is charged for year still shows only ...

    i paid for 1 year india calling 800 min, and the i was out of minutes so bought another 800 min monthly subscription, it messed up everything
    then for now i bought 2500 min subsccription, please fix my issue....
    also i had bought 1 year free USA/canada calling and still getting charged for monthly usa subscription, please refund that credit as well

    I think you may need to contact customer service for clarifications and further instructions;
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • I have an app that should have upgraded to full version but didn't and still charged for it. How can I get the full version without having to purchase again?

    Is it possible to get a paid app re installed from an upgrade? I had a trial version upgraded but the upgarde failed but I was still charged for it.

    If you are using the same Apple ID, there will be no cost.
     Cheers, Tom

  • Moving from single app subscriptions (x 2) to annual Complete plan

    Hi,
    I'm a freelancer on a tight budget and, up until now have only had InDesign and Muse on a month-by-month plan as I did not regularly need Muse and it was more cost effective if I could only subscribe on the months needed. I have just got a new client who now works in the latest version of Illustrator and I need to upgrade to the full Creative Cloud Complete package.
    However, my subscriptions/payments for InDesign and Muse only went out yesterday and the day before. I have been told on the Adobe chat that there will be no refund or concessionary discount for the first month to prevent me having to pay out £45+ TWICE in one month. (As most freelancers will know, budgets are very tight lately!)
    Is there any way around this? I want to sign up for the Complete package in order to do the work for my client, but currently don't have enough in my account to pay the first month's subscription as payment for my single-app subscriptions have only just gone out.
    I would be grateful if someone from Adobe could look into this for me to see if anything can be done please?
    Many thanks.

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Converting from single app subscription to creative cloud

    Just converted account to CC. Was told I had to download DW6 , would lose DW5.5 with cancellation of the single app subscription.
    Did so- and it seems to be a standalone installation. Can I confidently uninstall 5.5 and move forward?

    Hi BLM-GLX
    Absolutely. You can now use the features of CS6 Suite.
    Adobe Creative Cloud™ is our most comprehensive creative solution ever, giving members access to all of the CS6 desktop software plus additional services, new tools and rich community features. In addition, Creative Cloud members will receive continuous upgrades and updates to all products and services as part of their membership.
    Benefits of joining the Creative Cloud
    All of Adobe Creative Suite 6 and more
    Exclusive features and product updates as soon as they are available (free upgrades)
    Sync, store, and share
    Get up to 100 GB of cloud storage
    Access and share your work wherever you are
    Publish apps and websites
    Design and host websites
    Create for the iPad without writing code
    ^Ani

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