Upgraded to 2x 8gb ram and registered 12gb only on my envy ultrbook 4

Just change the old 4gb ram with 2x of 8gb ram and only 12 gb ram registered.

Manual says this:
Supports up to 16384-GB of system RAM
Manual
It is likely an issue of compatibility. Please provide whatever identification by part number that is on the old modules and the new ones and we can try to track it down. 

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