Upgraded to 8.02, many songs in library won't play: "Song could not be used

A few days ago, I took the 8.02.20 update to iTUNES on my PC with Windows XP, I have latest service pack, yada yada.
After the iTunes upgrade, I noticed that many of my songs in my itunes library won't play when I click on them.
I get the icon of the exclamation point in a circle to the left of the song name, and the message says:
"song XXX could not be used because the original file could not be found." Would you like to locate it?"
I never moved any of my songs, and the songs that it says could not be found ARE indeed on my computer, and I can use the Windows file explorer to find the song and play it.
Back to iTunes, I decide to answer yes to the error, and "find the song" by manually meandering over to the song through the file browser window which iTunes pops up, I get to the file, and it then plays in iTunes.
My question is, how did iTunes "forget" where the songs are, and why did it forget most of them, but yet leave many others ok. I never moved nay files or anything.
Is there a way to make it recompile the library?

Probably not every one, but you will have to do it several times. Right click on the name of the song, show in window's explorer and when it can't it should give you a dialogue to find the song.
Once it finds one it'll offer to find more and you can locate stuff that way.

Similar Messages

Library Lost - Please HeIp I tried updating my old ipod & now all 10,000 songs in my library have an ! next to them and I get the error message "song " " could not be used because the original file could not be found" on every song I try to play

Please help - this morning I tried updating one of my old ipods for my wife (this ipod hasn't been updated in 2-3 years). I plugged it into my pc, it was recognized and the software updated. I created a new playlist and tied to sync the ipod. This ipod had never been used on this pc/itunes since the pc is only 2 years old. When I tried to sync the ipod it stated that it would have to erase all the old songs on the ipod prior to syncing. I clicked ok and it proceeded to wipe out the old ipod and sync the new playlist (~1000 songs). When the sync was complete there were only 6 songs from the new playlist (all purchased this morning from itunes) on the ipod and to my horror all ~10,000 song on my pc in itunes now have a ! next to them. Only my recent purchases from itunes do not. When I click on a song with the ! I get the error message "the song " " could not be used because the original file could not be found." How do I correct this issue - I am scared to hook my ipads or other ipods to my pc for fear of losing everything?!?!? I spent 100s of hours burning the 10,000 songs from my cd collection and do not want to have to do it again.
Any help is greatly appreciated.

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". need help

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2

After installing iTunes 10.5 update i get the following message when trying to play any song in my Library "The song could not be used because the original file could not be found. Would you like to locate it?" how do i fix this??

I have an iPod Classic and work on Windows 7.
i recently installed iTunes 10.5 update and since then i cannot play any of the songs in the Library - i get the following message
"The song could not be used because the original file could not be found. Would you like to locate it?"
what happened to all my songs (almost 2000) How can i get them back into my music library?
Please help - i do not want to spend another week downloading all my cd's onto my computer !!!!!

Try my script FindTracks. Select a few of the missing files to start with then run the script. Choose No at the first prompt so that you can check how it works track by track, then confirm or edit the location of the media folder where your files are. Once you are happy with how it behaves let it process larger numbers of tracks automatically.
tt2

Moving iTunes Library to external HD--song could not be used

I wanted to move my iTunes library to an external HD, because my internal drive was running out of space. I looked around on here and found directions how to move my iTunes Library to an external hard drive. I followed those directions, and everything seemed copacetic the first time I started iTunes after the move and pointed it at the moved library. Songs played and everything was great.
But tall subsequent times I've started iTunes, I get the dreaded "song could not be used because the original file could not be found" message for every song I've tried.
I looked around on the discussion boards here some more, and seem to be seeing that there is no general solution. There's no good way to tell iTunes, "Go match up all the lines in the iTunes database with all the song titles in such-and-such a location."
I also read the article about "What are the iTunes Library files." I see that there are 2 basic files. One is a database file called "iTunes Library," and the second is a text file called "iTunes Library.xml." I opened up the XML file and looked around a bit. Here is what I find:
Every song in the XML file seems to be referred to with a relative path, such as: <string>file://localhost/Users/rodney/Music/iTunes/iTunes%20Music/Krys%20Mach,%20Jo%20Az usa,%20Jerome%20Mokar/Native%20Spirit/01%20Cave%20Dweller.m4a</string>
The thing is, that's not the right path, unless localhost happens to be pointed at my external HD, which I don't know why it would be.
I suspect that this is the exact same problem inside the database file, too.
I'm looking around for a definition of localhost... the only thing I'm finding is in /etc/hosts, which looks like:
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
I think it's odd that localhost is in there twice, but maybe that's normal.
Anyway, enough rambling, the basic question is, how can I tell iTunes that my files are on my external HD instead of wherever it thinks they are on "localhost," which I'm sure somehow resolves back to being my internal HD. Can I do some tricky grep-ing through the database file and strategically replace all occurrences? Or is that just asking for trouble?
Thanks!
Rodney

I don't know if this is at all useful to other people having similar problems, but I did get all my songs back more or less, and this is how:
1) With iTunes shut down, I went into my iTunes directory (ExternalHD/Users/rodney/Music/iTune), and moved my "iTunes Library" and "iTunes Library.xml" files to someplace else.
2) I started iTunes while holding down the Option key.
3) When iTunes popped the "Quit / Create New Library / Choose Library" dialog, I selected "Create New". I chose the path back to where my original iTunes Library used to live and where my music is; ExternalHD/Users/rodney/Music/iTunes.
4) iTunes started up with a completely blank library. I went and looked in the above directory, and yes, there was now a very small "iTunes Library" file there.
5) Under the File menu in iTunes, I chose "Add to Library". I then navigated to the location of all my music, which was ExternalHD/Users/rodney/Music/iTunes/iTunes Music.
6) When I selected this folder, iTunes started going through a bunch of gyrations of scanning, organizing, adding... I don't know what all it thought it was doing, but it finished 24 GB of music in about 3 minutes.
And now my music is all playable again! Of course, all my playlists are toast... completely gone, since they were in the old library.
The thing I notice is that iTunes moved all the artist folders... For instance, my album by the group Baka used to be in "ExternalHD/Users/rodney/Music/iTunes/iTunes Music/Baka" with previous versions of iTunes, but now iTunes 8 seems to want to flatten that out and it moved that directory to reside at "ExternalHD/Users/rodney/Music/iTunes/Baka". So, while it works, it looks messy. I liked it better when all the artist folders were down a level in the directory /iTunes Music/. Then the only things in the iTunes folder were the database files, a few other files iTunes has created over the years, and the iTunes Music folder.
But whatever... at least I don't have to add thousands of songs back into iTunes manually.
Just as a side note, I took a clue from the directory flattening out, and I tried one other thing: I put all the artist folders back down in the /iTunes Music/ folder, and I moved my original "iTunes Library" files down into that folder too. Then on startup, I tried pointing iTunes at the original library which was now down one level. But that didn't help... the individual song paths in that database are apparently still pointing onto my internal HD.
Rodney

I cannot play music from my itunes library. I keep getting an itunes message that says, "The song could not be used because the original file could not be found." Is there a fix for this? Thank you.

I cannot play music from my itunes library. I keep getting an itunes message that says, “The song could not be used because the original file could not be found.” Is there a fix for this? Has this happened to anyone else? Is there a fix for this? Thank you.

Hello Turintest2,
I am having a similar problem. I have over 4000 songs giving me this error. I certainily don't want to go in one by one and find them. I know you wrote a script for Windows but I am a Mac user. Is there a fix for me? Here is the info on where the song is currently (used by doing the get info)
Here's a shot of my preferences:
Just FYI, I know that apparently iTunes is looking for this music in the trash. However, if I go here:
Then I find the music there as well. (Which is where it is in my preferences.)
Please help! I don't want to have to go through over 4000 songs and update them one by one.

I get the following message on certain songs in my library: the song could not be used because the original file could not be found

I get the following message on several songs in my library: the song could not be used because the original file could not be found. How can I download these songs to my new iPod?

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

Since i download the new version of i tunes i canot play the songs of my library...it say that "the song could not be used because the original file could not be found" what i do to just play the songs directly? please someone help

since i download the new version of i tunes i canot play the songs of my library....it say "the song could not be used because the original file could not be found".
would you like to locate it.i just want to play directly..what i do? please help thanks

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

What does this message mean: This song could not be used because the original file could not be found--When I try to play songs there is an "!" next to it.

A friend recenlty replaced my hard drive.
When I try to use itunes--I receive this message: "The song could not be used because the original could not be found, would you like to locate it? Next to my songs I see this: "!" Help--Please!!

Well what happened is the pathname to the song has changed slightly.
For instance if the song was located say c\:Windows\User\Mary\Music\iTunesFolder
and now it's c:\Windows\User\MaryXray\Music\iTunesFolder
I'm assuming here your music was replaced in the Music folder like on the old hard drive, that iTunesFolder was simply copied over in whole.
So to fix things, you go into the iTunes Folder in your Music Folder and look for a iTunes Music Library .XML file and open it in a Text Program that has "find and replace" ability.
You find the partial pathname of the old drive and you replace ALL instances of it with the new pathname.
so \Windows\User\Mary would be changed to
\Windows\User\MaryXray
Save the file and reopen iTunes.

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found."

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found. Would you like to locate it?" Hope you can help me solve this issue.
Thanks,
Shellyboo

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

What does it mean when a box pops up saying "The song could not be used because the origional file could not be found. Would you like ot locate it?"

A while ago, I was cleaning out some old pictures and music from my computer. I noticed there were a lot of songs that I did not recognize, and they had nothing to do with my itunes. I figured my step-dad or sister might have put those songs on my computer or something. So I deleted a few of them. The next day or so I realized all my music was gone from my itunes. I still had the account but everything was wiped clean, my music and playlists. I plugged in my ipod hoping it would restore all my music but nothing happened, I still had my music on my ipod and my cell phone. A friend of mine took my ipod, and put all of the music on a hard drive, gave me the hard drive and I transferred all of it in a folder onto my desktop. Then I drug that entire folder into my itunes library. When I click to play a song through itunes a box pops up and says "The song could not be used because the original file could not be found. Would you like to locate it?" When I click on the song to play it in the folder, it will go to itunes and then play it through there. But I cant just go click on the song in my itunes and play it.

It means the media is not where iTunes expects it to be.
iOS devices are not and have never been backup devices.
Are the files in question still on the computer?
If not, you should restore them from the backup of the computer. You do have a backup, correct?

I have a new computer that downloaded all of my playlist. but i cannot play all songs. i get a error that say "the song could not be used because the original file could not be found. would you like to locate it? but it does not help to resolve.

i installed itunes to my new computer and transfered all my playlist from the older computer. the software came with the new computer hp link up. the problem
comes in where i want to play a certain song on a playlist and this error pops up "the song could not be used because the original file could not be found.
would you like to locate it? which is of no help.
is there a solution to this problem?

The file path for these songs IS NOT correct per your iTunes Library file.
See: http://dougscripts.com/itunes/scripts/ss.php?sp=listmias for an Applescript to locate these files for re-adding.

The song could not be used because the original file could not be found. Would you like to locate it?

Suddenly unable to access & play music in iTunes, I have paid for.
Frustrating - *** apple?
Attemps I have made to no avail...
1) Choose one specific broken file. Press CTRL+I to Get Info. Navigate song myself...
This lead me through music>itunes>itunesd media to an Empty envelope with the song name.
2) Retrieve song from previous back ups.
I went to my external hard drive updated with Time Machine & was again lead to an empty folder with the song name that has an ! beside it in iTunes.
3)
iTunes WILL NOT let me download it again. It says "play" beside the song title instead of "purchase" (as it should) but even when i try to play it from iTunes says "The song could not be used because the original file could not be found. Would you like to locate it?"
which of course leads no where.
4)
Checked iTunes for songs that needed to be downloaded - nothing.
5)
Not in trash bin
I have not moved or renamed any songs.
There are not multiple copies of the same song in my music library.
songs are apparently missing & so not able to be put into a new folder.
like most, i truly do not have time to take time out to find multiple songs or i purchased via itunes .
so frustrating.
Help very much appreciated.

Previous purchases may be unavailable if refunded or if no longer on the iTunes store.
•Downloading past purchases from the iTune Store, App Store, and iBooks Store:
http://support.apple.com/kb/HT2519
•iTunes - Apple Support:
http://www.apple.com/support/itunes/
•iTunes: Apple Support Communities:
https://discussions.apple.com/community/itunes
Sorry that your missing purchases no longer appear available.
Not sure what other recourse you have.
Good luck & happy computing!

HT204406 I opened i Tunes on my mac and while i see the songs in some of my playlists they will not play. The computer says the song could not be used because the original file could not be found. Would you like to locate it? When i do it won't play.

I opened i Tunes on my mac and while i see the songs in some of my playlists they will not play. The computer says the song could not be used because the original file could not be found. Would you like to locate it? When i do it won't play.

You will need to locate where you itunes library is and then relink one of the songs, itunes will do the rest. So if your itunes library is on an external hard drive or something like that. When you get the error message click yes you would like to locate it. then navigate to the external hard drive where the itunes libray is and locate that particular song. Once you have linked one, itunes will ask if you would like it to locate the rest, click yes and it will find the rest of the files if they are in the same location.

TS3694 Error: The Song " " could not be used because the original file could not be found. Would you like to locate it? Cannot find song.

When I try to pay a song from my itunes page a message pops up that says, The Song " " could not be used because the original file could not be found. Would you like to locate it? When I click of locate it cannot be found. This problem just started after I plugged in my new iPod Touch. After unplugging the ipod none of the songs in my iTunes library will plat. HELP PLEASE.

i've gotten that message after i delete a file so i think that is what is happening to you

Upgraded to 8.02, many songs in library won't play: "Song could not be used

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