Upgraded to Bronze Pack but do you really have to ...

I've had Vision from the beginning and have had TV and TV replay on a rolling monthly contract. Recently agreed new prices for Line rental, anytime calls and broadband and agreed to add a Bronze Pack with Film and Music. Phoned today to chase Vision and told a new 12 month contact order had to be raised for the Bronze Pack and I have to wait for the cooling off period to finish before they add the channels even though we are an existing customer. Is that the experience others are receiving - 6 days to add a pack?
Also checked progress of order online and it states I've ordered a self install gift pack including bronze. They aren't going to send me another box are they?

They might send you a new box. Your old one will be out of warranty, and you would be stuck if the old box went wrong just after you agreed to a new 12 month contract for a vision pack.

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