Upgraded to CS4 but CS3 not completely unistalled

I had the CS3 Master Collection, which was recently upgraded to CS4. Before the upgrade, I kept getting message that the Illustrator wouldn't update. All other apps in the collection updated just find. The CS4 upgrade ran just fine. In addition a CS3 uninstall ran to completion. The system has since been booted a number of time.
I am still getting messages that the CS3 Illustrator is trying to upgrade and can not. Also, I still have a set of icons in my startup menu for the old CS3 with the icons disabled.
Any advice on how to fix these? I am running Windows XP. There is nothing in the Control Panel; Add/Remove Programs list to run related to CS3 any longer.

Try downloading ccleaner from www.ccleaner.com and running the registry
cleaner in that.
Bob

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Trying to Upgrade to CS4 from CS3 Extended

I am trying to upgrade to CS4 from CS3 Extended. The Adobe web page states to call Adobe support for this upgrade. I call them before I attempt the upgrade to ask what I should do. They tell me to intall it and call back. I get to the serial screen and call back, they tell me to fully install it in trial mode, then call back. I do this and call back, but notice it installed CS4 Extended, not CS4. They tell me they can't help me because I purchased only CS4. That is all I want is CS4, so I uninstall CS4 extended and try again. Again the install(from disk) installs CS4 Extended(At least that is what the title page says).
Do I need to uninstall CS3 Extended before I install the CS4 Trial version?
Thanks for any help,
bdriscoll

Mylenium,
Thanks for the reply. You are correct and the next support person understood that and got it fixed.
thanks again for your reply,
bdriscoll

When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.

Problem:
When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.
Any help that you can provide in helping my iPhone accurately sync with iPhoto and iTunes will be greatly appreciated.
Symptoms:
1)   Sync: It’s not completing the sync. Below, I’ve provided all of my settings from the iTunes Summary tab so that you might tell me if I’ve selected any incorrect options. I prefer to sync the “old school” way – by connecting to the computer – as opposed to syncing over the cloud. Perhaps this is what’s causing the problem? Here is a list of the steps displayed in the iTunes window as the sync progresses:
waiting for sync to start (step 1 of 7)
backing up (step 2 of 7)
preparing to sync (step 3 of 7)
determining apps to sync (step 4 of 7)
preparing apps to sync (step 5 of 7)
importing photos (step 6 of 7)
waiting for changes to be applied (step 7 of 7)
syncing apps / copying 1 of 4 (App name) (step 7 of 7)
canceling sync
apple icon
2)   Photos: I've selected only certain of my iPhoto albums to sync to my iPhone. All of the albums are correct/complete in iPhoto. All of the albums are listed on my iPhone, both before and after the sync, but the albums are empty (no actual photos) before and after the sync. Perhaps this is tied to the fact that the sync isn’t completing, but because “importing photos” is one of the steps that the incomplete sync displays, I don’t know.
3)   Apps: When I launch iTunes and click on the Apps folder under the Library listing, then click on the Updates tab, iTunes searches for any Apps needing to be updated and provides a list. If I click on Update All, the Apps are successfully updated in iTunes. But, when I plug in my iPhone so that the updates will transfer to the apps on my iPhone, the updates don’t transfer to the apps on my iPhone and those apps still reflect that they need updating on the iPhone.
Other Potential Pertinent Info:
The flash memory hard drive on my MacBook Air recently died (perhaps a month or two ago). Apple had emailed me about a known issue and literally the next day, my MacBook Air crashed. I installed a new flash memory drive and re-installed everything from a backup off of an external hard drive. Everything seems to be working fine; it recreated accurately all of my software and data, including iPhoto and iTunes, the pictures and songs (respectively) for which are stored on that hard drive, as opposed to being on the flash memory in the MacBook Air itself. However, I don’t recall if the start of the sync problem described herein started happening at the same time that I replaced the flash memory drive. All I know is that the computer is working perfectly in all respects and that even as the sync is failing, it at least says that it’s doing the right things and looking in the right places (e.g., the list of albums on my iPhone matches the list of albums in iTunes, etc.).
Settings/Status:
MacBook Air
OSX v. 10.9
iPhoto ’11 v. 9.5 (902.7)
iPhone iOS 7.0.4
iTunes v. 11.1.3 (8)
Summary Tab
Backups (This Computer)
Options
Automatically sync when this iPhone is connected
Sync only checked songs and videos
Photos Tab
Sync Photos from iPhoto (429 Photos)
Selected albums, Events, and Faces, and automatically include (no Events)
Albums – 9 are selected

You need to download iTunes on your computer. iOS 6 requires the latest version of iTunes which is 10.7.

Can use facetime on my I phone 4S but can not complete registration procedure to activate on my Macbook Pro

can use facetime on my I phone 4S but can not complete registration procedure to activate on my Macbook Pro

Hey Yusuf Hassan,
Thanks for using Apple Support Communities.
This article should be able to get you to activate on the Mac.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
Have a nice day,
Mario

TS4006 how can I find my Ipod touch if I have not fully registered in Icloud? I downloaded Icloud but did not complete the registration. I recently backed it up with Itunes 2 wks ago. Will be able to find my Phone ID from that? Please help.

I lost my Ipod touch. I have downloaded Icloud but did not complete registration. I have back it up with Itunes 2 weeks ago in my computer at home. I am out of town. How can I find my Ipod touch?

In order to use Find My iPhone (or iPad, etc), your device has to be connected to iCloud with a valid ID/account, the Find my iPhone service has to be turned on (on the device), in Settings>iCloud. It sounds as though you haven't done these tasks - unfortunately, there's no way to track your lost device.
BTW, you don't "download" icloud, you register it on a device by going to Settings>iCloud and then click the ON switch and entering your ID/password (perhaps this is what you meant by downloading iCloud).

I have an iPhone 3G. I want to be able to upgrade to IOS5 but this not possible now. Will this be possible in the near future?

I have an iPhone 3G. I want to be able to upgrade to IOS5 but this not possible now. Will this be possible in the near future?

No. The iPhone 3G is not physically capable of running anything higher than 4.2.1. It was discontinued 3 years ago.

Free upgrade to CS4 from CS3.3?

Hi,
I have Adobe Creative Suite 3 Design Premium and am thinking about upgrading to CS4 when it comes out.
However I have noticed some sites advertising Free upgrade to CS4 if you purchase the upgrade to CS3.3. Is this free upgrade to CS4 valid if I upgrade from CS3 to CS3.3 now? As I read somewhere it is only valid if you are upgrading from an earlier version?
Or, if I upgraded from CS3 design premium to CS3.3 master collection, would that allow me to get the free upgrade to CS 4 Master Collection?
Thanks,
Nellie

Dear Bob,
I have a difficulty to understand what you are writing.
First you write that the release of Acrobat 9 would be a red flag... I guess you mean that if Adobe extend a suite with additional software this means that another Suite is close? I understood it to be a intermediate release in order to keep customers happy until a new release was ready, but that period would be long and therefore the intermediate release was necessary. As of today I understand that you and Adobe have a better consensus in this matter.
Why did we not need CS3 for 17 months? Well if you read my posts you would have noticed that we have had Design Premium CS3 since release but things change in the world and with a new employee needing Master Collection to correspond to new prospect customer demand we had to purchase a new seat. However, to find out upon opening the box that CS4 is launched and that our new customer was going for that release, whereas we had paid full price for an obselete software, thereby loosing customer(not yet though, lets hope Adobe and we come to a agreement), unless we pay another 1k doesn't make us happy.
If we had got the info that CS4 was close we wouldn't have purchased CS3.3 since we then would have the possibilty to discuss the matter with our prospect customer and both could have waited for CS4 release. Meanwhile we could have handled shortterm stuff with our CS3 Design P.
How to handle this in the future. Well either we all users have to continue our search on internet and on forums to find out what the rumour is...
... or Adobe put progress reports on their official website about next release planned in x months. I write planned since I understand that writing software usually takes more time than planned, but at least it should not come to a situation where a release is launched earlier than the rumour in forums etc.
Any other suggestions to Adobe how to handle releases?

Getting this message when opening CS4 illustrator "could not complete the requested operation"

Afternoon all, Simply put someone in my art dept is suddenly getting this message "could not complete the requested operation"
when trying to open CS4 Illustrator. I am running Windows 7 Professional 64bit. CS4 is completely up to date. And Photoshop and other applications are working as they should. Have restarted, Tried moving the Users\Appdata\Roaming and Local\Adobe\ Folders to the desktop but it didnt help. Any and all suggestions would be greatly appreciated.
Thanks AaSib

Thanks for the suggestions. Tried them all this morning and none of them worked. I
have decided to deactivate, and uninstall/reinstall. Hope
fully that will work. Again thanks for the help.
Well I deactivated and uninstalled. Ran the cleaner, and Illustrator is still not working. Going to try a system restore within windows 7 to see if something could have messed with the program.
AaSib

FF does not open in remote locations while Explorer opens . Each time a Firefox Browser upgrade window popsup but is not operative, only removed it by reload. Popups blocked

FF will not open when using WiFi remote, Explorer opens easily.FF starts with a pop-up window for a Browser Upgrade but is not operative and only removed by using the reload.

FF will not open when using WiFi remote, Explorer opens easily.FF starts with a pop-up window for a Browser Upgrade but is not operative and only removed by using the reload.

After upgrading, Firefox opens but will not function.

My OS is Vista Ultimate (64-bit). My firewall is Norton360.
After automatically upgrading yesterday, my firefox no longer functions/works. I get a firefox screen that is partially enabled, but am not able to open any websites, etc.

You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating

CS4 properties panel not completely visible

The dreamweaver CS4 properties panel is not completely
visible, some parts of it don't show up completely. In vista I have
my fonts set at 110%, 106 dpi. When I change them back to 100%
96dpi, it becomes visible.
I'm just curious why doesn't dreamweaver CS4 scale to larger
fonts, just like other applications? Is there some way to fix this?
I'd prefer to use larger system fonts, since their easier on the
eyes.

Unfortunately Adobe is notorious for not following Windows
standard APIs. It
is unlikely they will fix the issue anytime soon.

I have been unable to upgrade for almost a year. The upgrade loads partially, but won't complete.

I'm on Mac OS 10.6.7, computer is about a year and a half old. I think I may have had one successful upgrade very early on, to 3.5.2. Every time I've tried to upgrade since then, it starts but won't complete. It's getting to the point where this has got to be upgraded, and I simply can't get it to move. I've noticed Firefox has been crashing, which it almost never used to do. Help!!

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

HT201272 I am missing parts of songs downloaded from itunes.they are in my purchased section but not in the artists folder.they play for the first part but do not complete the track

For the last few downloads the albums have been incomplete.most of the tracks are ok, but two or three tracks start ok but do not finish ,stopping after an short part and then going on to the next track. the songs are complete when i check them in the purchased section, but are incomplete in the album folder.

Thank you, I read that lengthy procedure before I asked the question.
I have no way of following all of those steps successfully since I am about butterfingered a sthe last dinosaur and will make every mistake in the world and get frustrated with something that SHOULD be simple.
I have the three disk autobook showing in iTunes library as one title , I had to enter the dat amyself since it was not listed on the internet data base, All entries for all tracks match and I have indicated the disk number as one, two or three of three as indicated.
Yet when I sync the iTunes to the iPod I am being presented with each individual track listed in the Audiobook Menu.
I am using the latest version of iTunes and a iPod Classic 160G-- that I purchased three days ago purposefully for the converting of the audiobooks to a portable device since the Library of Congress ( NLS BARD ) books are formatted differently and the player is bulky.
Does anybody hav eany other ideas?
Does anybody have an e-mail address for Apple, preferably iTunes folks?
This is a handicap accessability problem since my wife cannot see and depends on these audio books.
Obviously I will try that link to that Chapter and Verse site and see what I can do.
Thank you for your quick response

TS4268 I can use facetime on my I phone 4S but can not complete registration procedure to activate on my Macbook Pro

I can call using facetime from my Iphone but can not from Facetime of my Macbook Pro. I can sign in there , but aftyet that it says a server error occured during the registration process.

You posted in the iPad forum instead of the MBP forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
 Cheers, Tom

Upgraded to CS4, but can't uninstall CS3

I installed CS4, and then successfully uninstalled CS3 (both versions as full Creative Suites). I realized, though, that I hadn't saved the actions I had created in PS CS3, so I reinstalled PS CS3 (and found the PS CS3 Actions Palette.psp file, which had my custom actions, from a backup I had made). I exported the custom actions to .atn files, and then imported them into CS4. So far, so good. But... Now I can't uninstall CS3! It doesn't show up in my "Add or Remove Programs" dialog (either as the full Creative Suite, or as the individual component programs).
I suppose I might be able to solve this by completely uninstalling CS4, which would leave only PS CS3 (and a few other of the CS3 programs, which were also reinstalled) -- and then maybe it would show up in Add or Remove Programs. (And then I could -- I hope -- uninstall CS3, and reinstall CS4.) But if someone has a simpler solution, I'd greatly appreciate hearing it!
To summarize the key actions, here's what I did:
- Already had Creative Suite CS3 installed
- Installed Creative Suite CS4
- Uninstalled Creative Suite CS3
- Reinstalled PS CS3 and a couple other CS3 programs
- Exported some files I needed from CS3, and imported them into CS4
- Now I can't uninstall CS3
Thanks,
Steve

You have created a fairly unusual situation!
I would first try runnning the CS3 Clean Script to see if that can remove it without damaging the CS4 installation. It may not.
Otherwise I can only think of:
Un-install CS4 normally
Run CS4 clean script, a couple of times if necessary.
http://www.adobe.com/support/contact/cs4clean.html
It should also detect CS3 remnants , if not run CS3 clean script.
http://www.adobe.com/support/contact/cs3clean.html
Manually remove any Adobe folders remaining – they may be in more places than C:\Program files!
Run a good registry cleaner like CCleaner.
Start again with a fresh installation.

Upgraded to CS4 but CS3 not completely unistalled

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