Upgraded to iTunes 10.4, error states need to install 64-bit version wasn't installed when connecting iPhone 3G
Any help out there would be appreciated for this odd problem which is very frustrating. My iPhone was not recognized by iTunes, so I downloaded the newest version 10.4 tonight. I received the error "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes". So I uninstalled iTunes, Bonjour, QuickTime, Apple Software Update, and Apple Application Support, then re-downloaded and installed iTunes. When linking my iPhone I again received this error message. Is there something I'm missing such as a setting or prefererence? I thought the newest version of iTunes is a 64-bit version, so I'm really stumped. I'm also tempted to download a version of iTunes from last year.
Thanks.
If repairing the AMDS doesn't work, I'm going back to a version from last year. I don't really want to devote any more time to troubleshooting this, especially since I've spent at least 12 hours on this problem.
Similar Messages
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Itunes encountered a error and needs to be closed
hi plz can anyone help me ,
when ever i try syncronise i phone4 with itunes its gives error:-
itunes encountered a error and needs to be closed.
when i see error Signature it says:-
AppName: itunes.exe AppVer: 10.2.1.1 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000004
plz helpHard to believe an update did this!! I had the exact problem-updated my iPod & iTunes software & iTunes was crashing whenever I hooked up the iPod-"unclicking" all of my purchased music did the trick! THANK YOU EVER SO MUCH FOR THAT TIP-I'M SURE I WOULD'VE STILL BEEN TRYING TO FIGURE OUT THE PROBLEM!!
Wish I hadn't restored factory settings first since I would have at least still had my piles of PURCHASED music on the iPod-I accidentally had ONE purchased song checked off to update the iPod & it crashed all over again-glad it was easy enough to figure out which song wasn't from my cd collection that I uploaded! Does anyone have any idea how this will be handled? It seems that money should be refunded for buying these songs for Apple products that, upon the company's instructions to upgrade, can no longer be played on the hardware they're specifically designed for! Or at least they're hopefully coming up with a new upgrade to solve the problem! Very irritating situation!
PC Windows XP -
itunes is not recognising my ipod!! says i need to install 64 bit version, it is 64 bit version though!!
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
my Itunes account tells me i need to update it to version 10.6.1, but when I click download and the computer (mac 2007) goes to the "checking for softwares" page it doesn't find the update? Help me please, what do I do?
Try updating to 10.6.3.25.
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3 -
DOwnloaded PS13. Will not install. Freezes at 2 percent. Error code 6. Says I need to download 64 bit version. What do you suggest next. I'm not computer literate.
Download 64 bit version of photoshop elementes 13 from below link and try to install it'
Download Photoshop Elements products | 13, 12, 11, 10 -
I have unlocked my iphone and when tried to upgrade it, i got an error, so i restored it.But i was not able to activate my iphone 3gs now...it is showing a message like ' sim card not found'..please help me with this regard
Try popping out the SIM card and turn off the phone.
Pop in the SIM card once again and turn on the phone, make sure that the SIM card is placed and seated perfectly in the tray!
Tell me how did you unlock your phone!? -
I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." This is a stand alone computer and I am the sole user. Please help.
This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
· Is the computer on a domain?
· Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
b. Click on Software Restriction Policies.
c. In the right pane, double click on the "enforcement".
d. Select “All users except local administrators”.
e. Click Ok and restart the computer and check if the issue is fixed." -
i keep installing itnes on my laptop same version of windows as my other laptop and this one keeps telling me to install 64 bit version and i have downloaded that version already and installed it several times but does not connect to ipod
That message usually indicates that Apple Mobile Device Support hasn't installed correctly.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Itunes crashes when connecting iphone
Hi all, I have an iPhone 5 running ios 7.0.2 and iTunes lastest version installed on Windows 8. The problem is, every time I try to connect my iPhone to my computer, iTunes crashes. This started occuring recently (since I upgraded iTunes to the latest version). So is it possible to get some help to fix it ?
Hey Ares-Nkm,
Thanks for the question. I understand you are experiencing issues with iTunes when connecting your iPhone 5. The following article addresses the exact symptoms you described:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Additionally, the following articles provide helpful information:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
Thanks,
Matt M. -
When connecting iphone to itunes its displaying (ex8000003)
when connecting iphone to itunes its displaying (ex8000003) how do i deal with this error
O god...so i am not the only one who is facing this problem. I dont know what they had done with the 2.0 or latest version. Even when i try to download updates for all my application it gives me the similar error. And i know, its not internet problem because i am able to open itunes store and able to see items there. I am trying to figure out this and will post as soon as i resolve this. Please update if you got something.
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ITunes freezes up when connect iPhone 6
iTunes 11.4 freezes up in y MacBook Pro when connect iPhone 6. I need to synchronize my info. Tks
I am running iTunes v12.1.1.14 on Windows 7 and I was experiencing the same problem. I found out that the issue started when uninstalling "iCloud". I do not want to use iCloud, but once I reinstalled it I could perfectly synchronize again. I hope this works out for some of you.
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I have a 64 GB iPod operating on iOS 5.1.1 (says software is up to date). I finally was able to download iTunes 64 Bit to my computer and open it. Now when I connect my iPod to the computer, I get a message saying "This iPod cannot be used because the required software is not installed. Tun the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I have removed iTunes from my computer and downloaded the 64-bit version again and installed it. I still get the same message.
Hi antiklady,
I see that you may be having an issue with compatibility of iTunes when connecting your iOS device. This sort of issue can arise if you have two versions of iTunes installed on your computer, which I feel may be the case. Here is an article that can tell you how to identify the version of iTunes that you have open:
iTunes: How to find which version you are using - Apple Support
http://support.apple.com/en-us/HT201521
If the version of iTunes that is opened is not the version you are required to use for the iOS device in question, try searching through your computer or applications folder to see if there may be two versions of iTunes installed on your computer. Then, uninstall the version that is incompatible using these steps:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
When i plug in my new ipad, in my windows 7 computer. It tells me to remove Itunes and install the 64-bit version. but it is the 64 bit. version i have installed. i tried it 3 times now. I downloadet from the Apple support site, with 64bit.?? help
did you solve this problem?
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I face an error message Oxe800012 when connecting iphone 4s to the computer, any help please ?????
See this support article: http://support.apple.com/kb/TS3221
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ITunes freezes and doesn't respond when connecting iPhone 4
Well yesterday I had the two of the most common problems that a lot of people seem to be having with iTunes after the latest update- opening iTunes and not getting my iPhone 4 to be recognized. I solved the iTunes problem last night and iPhone is now being recognized on my computer but when I connect it to my computer iTunes automatically freezes and stops responding. When I disconnect it and restart iTunes it responds again and runs smoothly like nothing happened.
When it freezes beside "iTunes Store" it says "iPhone" and it seems like it freezes while it's trying to sync my phone. I've tried restarting my computer, leaving it connected before starting iTunes, waiting until iTunes comes up to connect it, but whatever I do iTunes just won't work with my iPhone connected. Any ideas on how to fix this?Hello cn12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Best of luck,
Mario
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