Upgraded to itunes plus, but still got some DRM tracks
Hello,
I upgraded to itunes plus a little while ago and then sufferred a hard drive crash. I've restored my purchased items from my ipod, however they were the pre-upgraded DRM versions. iTunes is saying that all my purchases are DRM free and I can't find another way of removing the DRM.
Thanks in advance.
Damion.
Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of the upgraded tracks (which were a completely new download, not just a DRM "unlock"), and don't have them on an iPod, you're probably out of luck and will need to repurchase your tracks or live with the older 128kbps DRM version.
If you have your tracks backed up, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
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Message was edited by: samdogmom -
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