Upgraded to Premiere Elements 12 and unlimited storage .. Elements program cannot find the catalog.

Upgraded to Premiere Elements 12 and unlimited storage per Adobe staff, only problems since. Once I got catalog to properly start loading to Revel the new software wrongly messaged was that it was completely up to date. Now when i tried to start Elements program cannot find the catalog. I am the type person that am willing to pay to get this resolved so who do I call? I am doing this as a hobby and this is not fun etc... many useless unpleasant hours.

I appreciate what you are both saying -- but it is not the music that is the problem.  The video itself is NOT blocked - you can view it on a computer -- but when you try to view it on ipad/iphone the message says, "not available on this platform".  Here is a link to a video I did in Elements 9 on Tuesday:
http://youtu.be/06TaM22SkdE
Here is the link to the video done last night in 11:
http://youtu.be/h353KBGkodU
The "raw files" are both adobe flash.flv -- it's just not making sense...
Thank you!!!

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