Upgraded to Yosemite (10.10.1) my Adobe Illustrator CS5 will not load.

When I open my CS5 it says "to open 'Adobe Illustrator CS5' you need to install the legacy Java 6 runtime". Don't know what that means or how to find it and I've tried.
I'm somewhat compter  saviez but this I cannot figure out.
Please help!

jl,
It is here:
http://support.apple.com/kb/DL1572
Some have found that the page may turn up blank to start with, so it may be necessary to reload the page.
Others have found that it may depend on browser. Specifically, a switch from Safari has solved it in one case.
Apart from that, I believe the right order/way is to update the OS, then reinstall the applications. Was that how you did it?

Similar Messages

  • Adobe Illustrator CS5 will not open in Windows Vista

    All I get is "Adobe Illustrator has stopped working"
    Then i get "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
    I've tried reinstalling 6 times now, and it still wont work. I dont know where to start. Please help ASAP I have a presentation to submit!!

    I beleive you are looking at the right place ,
    Click the start Button
    At the bottom serach box , type "amt3.log" , does the file show up in the list , if no
    then I would say contact Adobe support ,and get this fixed.
    The problem could be either at the time of installation or launch.
    also can you share the install logs:-
    1 .Navigate to the log files in one of the following folders:
    Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
    The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.
    Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.     
    Open the .log file using WordPad (Windows)
    copy and paste the log file in the pastebin.com

  • I'm running OS X Yosemite, Version 10.10 My Adobe Illustrator CS6 is not opening. I have install the legacy Java SE 6 runtime, not working

    I'm running OS X Yosemite, Version 10.10 My Adobe Illustrator CS6 is not opening. I have install the legacy Java SE 6 runtime, not working
    Also when I click on More Info... button I  I get support.apple.com  website page, which is blank.  When I click on the OK button, same result.
    I need help with this,  is anyone  out there experiencing the same phenomena?

    How about this one
    Apple Java for Mac | MacUpdate
    or
    Java for OS X 2014-001

  • Adobe flash player will not load and run.  Uninstalled and reinstalled with no change.

    Adobe flash player will not load.  Uninstalled and reinstalled with no change. 

    Adobe’s advice regarding Flash Player 13:
    http://forums.adobe.com/message/6288659

  • Adobe Illustrator Draw will not export to desktop Illustrator with the photo layer turned on.

    Adobe Illustrator Draw will not export to desktop Illustrator with the photo layer turned on. This severely strains my workflow and makes it incredibly hard to add the image after it is exported to the desktop Illustrator. Is this being fixed??

    This is a new bug in our latest release, and we apologize for not catching it before it went out. We are putting together a patch to address the issue. The only workaround at this point is to delete the photo and then send to Illustrator again.
    Thank you,
    Frank
    Draw Engineering

  • Illustrator Cs5 will not open.  Recently upgraded hard Drive and upgraded to Maverick OS 10.9.3.  Where should I start troubleshooting?

    Illustrator Cs5 will not open.  Recently upgraded hard drive and upgraded to Maverick OS 10.9.3.  Where should I start troubleshooting?

    gj,
    Unless it has worked since the upgrading, I believe you should uninstall, run the Cleaner Tool, and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Adobe Illustrator CS6 will not open.

    I have a problem: the illustrator app will not open. I get the pop-up: To open "Adobe Illustrator CS6" you need to install the legacy Java SE 6 runtime. Click "More Info..." to visit the legacy Java SE 6 download website.
    Both clicking "More Info..." and "OK" only make the pop-up disappear, but lead absolutely nowhere.
    From Oracle.com I have already downloaded and installed 'jre-8u25-macosx-x64.dmg'. After install and restart i keep getting the same pop-up as before and i still can't open Ai. Any advice?
    MBP 5,5 13 inch, Yosemite

    hi,
    I updated from mavericks to Yosemite today which was a very bad idea. I had issues with my internal sound adapter and the system start is now very slow. I might going back to mavericks..
    However, I wish the above link you gave here would work. After clicking the blue download button nothing happens. Any other idea how I could go back from my actual java 8-31 back to java 6?
    Thanks, H

  • Adobe Flash update will not load WHY!!!!!!!!

    I can't play anything requiring an Adobe Flash upgrade. Because I can't load the Adobe Flash Upgrade it works fine on my Explorer web browser but it will not load on firefox and it tells me to turn off firefox. I just sent in $30 dollars as a supporter of FireFox. Not that that matters. But what is the problem I can't be the only one with this problem. Is there some sort of pissing match going on with Adobe and Mozilla?

    There are 2 versions of Adobe Flash:
    *an '''ActiveX version''' for IE only
    *a '''Plugin version''' for most other browsers including Firefox
    *On a Windows system, you should always update both individually.
    '''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
    Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
    *only the most popular/used Plugins are known by this page
    *page will detect only installed, '''''enabled''''' Plugins
    '''<u>Install or update Adobe Flash</u>'''<br />
    #'''<u>Using Firefox</u>''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
    #*http://get.adobe.com/flashplayer
    #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
    #Click or double-click on the file you just saved to your desktop
    #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    #*The "Install" button in the lower right corner will now be highlighted, click it.
    #*The installation is quick.
    #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
    #To update/install the ActiveX version for IE '''''only''''', repeat the process, '''<u>but use IE to go to the above website</u>'''.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

  • Adobe Illustrator CS5 does not show PDF thumbnails when browsing

    When I am browsing through PDF files to open one of them in Adobe Illustrator CS5 it does not show the thumbnail.  When I am browsing in Adobe Acrobat it does show the thumbnails.  If I have Adobe Acrobat open and am browsing through files and the thumbnails are showing then if I open Adobe Illustrator and browse for a file the thumbnail does show up. 
    How can I get Illustrator to always show the PDF thumbnails.  I have to frequently browse through thousands of PDF files and it is imperative that I can see the thumbnail for these PDF files.  I primarily use Illustrator to edit PDF files.
    The computer is Windows 7 Enterprise 64 bit edition.  Thumbnails barely work when browsing files through Explorer.  Some thumbnails will show, but not very many of them and it is extremely slow to load the thumbnails that will display.

    Bob,
    So I am assuming you are talking about viewing the files using this method first:
    To use the 32-bit version of Windows Explorer, follow these steps:
    Click Start, click Run, type the following in the Open box, and then click OK:
    Drive_Letter:\windows\syswow64\explorer.exe /separate
    Note The placeholder Drive_Letter represents the drive where the x64-based version of Windows is installed.
    Please let me know if I am missing what you are saying here.

  • New edition of adobe flash player will not load on samsung tablet. how do i load an older version?

    newest edition of adobe flash player will not install on samsung tablet. how do i download an older version like 10.3?

    This might help - How do I manually install Flash Player on my Android device?

  • Adobe Illustrator file will not display correctly when logged in as a user

    I am working with an Adobe Illustrator CS2 file that will open and display correctly if I log in as Administrator, but will not display correctly if I am logged on as a user. The error message is that there is not enough memory to display the file correctly and I am forced into preview mode. The user Home folder is on a server. Other than this, I have made certain that the criteria for opening the file match under both interfaces. I have opened the AI CS2 file on other Macs and it opens fine. I conclude that the problem is with the user Home folder, but beyond that, I'm stumped. Any help will be appreciated.

    After I filed a bug-report an Apple engineer contacted me, and asked me to try running java in headless mode: http://java.sun.com/developer/technicalArticles/J2SE/Desktop/headless/
    That solved the problem!

  • Adobe Illustrator CC will not launch

    My Adobe Illustrator CC simply will not launch. It only opens a dialog that says, "Adobe Illustrator CC 2014 quit unexpectedly." There is a button that says "Reopen", but when I click there, it only opens the same dialog page. I have filled out the problem, which is suppose to notify the problem to Apple but so far so results have come to me with what might be wrong.
    Can anyone, please help me to get Illustrator up and running again. Thanks

    Cathy,
    I am afraid that Adobe will be closed down for the holiday be the end of the day, so I believ you had better act today.
    Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    Adobe Support (phone),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • Adobe Illustrator CC will not work

    I subscribed to CC last week.  I downloaded Illustrator along with a couple of programs. Whenever I try to open illustrator, I receive the error window "Adobe Illustrator has stopped working: Windows is checking for a solution to the problem."  I have tried to delete and reinstall and it did not fix the problem. My computer is more than sufficient to run the program.  I have an i7 with 8g Ram.  I am running Windows 7.  Has anyone encountered this issues?  I would appreciate any advice.

    I uninstalled and ran the cleaner tool.  When I tried to reinstall I recieved the following errors:
    ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\CEPHtmlEngine.exe")(Seq 15)
    ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\libcef.dll", Patcher tool returned error: 32769(Seq 13)
    ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 13)
    ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\d3dx9_43.dll", Patcher tool returned error: 32769(Seq 11)
    ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 11)
    ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\libEGL.dll", Patcher tool returned error: 32769(Seq 9)
    ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 9)
    ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\icudt.dll", Patcher tool returned error: 32769(Seq 7)
    ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 7)
    ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\d3dcompiler_43.dll", Patcher tool returned error: 32769(Seq 5)
    ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 5)
    ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\html\libGLESv2.dll", Patcher tool returned error: 32769(Seq 3)
    ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 3)

  • Adobe Illustrator CS5 - Fonts not found

    We are changing our user from a Mac to a Windows (7) based computer and we are running in to issues with files that she created on the Mac version of Adobe Illustrator. She used some fonts (AGaramond-BoldItalic for example) and it works great on the Mac. I copied all the font files to the windows computer and made sure they work (opened Illustrator and created a document with the fonts).
    The issue now is that when we open the old documents from the Mac on the Windows computer it gives an error "Font not found on the system; missing font has been substituted."
    I am not sure how to tell the file that the fonts Are there because when it opens all the fonts are to a default Arial.
    So far I have tried:
    Removing all Adobefnt*.lst files
    Resetting adobe settings by holding ctrl+alt+shift and opening the program
    Testing the file on a brand new user account
    uninstall and reinstall the program
    None of these have worked.

    There are more cache files than the adobefnt files.  See here for more detailed instructions on cleaning your font caches. That said, it sounds likely that the issue is that your fonts are mac only, as Larry said above.  You should be able to use Type -> Find Font... to replace them with whatever version you have on the PC but watch for formatting/flow changes.  Also, my condolences to your designer. ;-)

  • Adobe Illustrator CS5 SDK not working with Xcode on Mac OS X Lion 10.7.1

    I recently was interested in developing an illustrator plug-in. I downloaded all the required files listed on the adobe site, including the pdf files.
    I was following the "getting started guide" while working on Xcode 4.1 when I saw that it required a "Carbon Bundle", since there wasn't one. I did my research and found out that I could download the bundle, which would only work on Xcode 3.2. However, when any of the sample files which are Carbon-based are loaded, Xcode 3.2 crashes while Xcode 4.1 notifies me with "Base SDK Missing".
    I would just love to have the sample code running, and I'm pretty sure I can handle it from thereon.
    Thanks in advance!

    I can get it to build on Lion with Xcode 4.1. The steps I went through were to first set all the "Build Settings" > Base SDK to Mac OS X 10.6 like below:
    Then when I built I found it would get stuck on TwirlFilter think there is a problem with Xcode as after force quiting and restarting the computer it was able to compile successfully.
    If you get any LLVM errors like error: extra qualification ... to do with AIPlatformFileDlgOpts then you just have to go to the line with the error and delete AIPlatformFileDlgOpts:: though I think that only happens if you have not done a clean before you built and there are still projects with Base SDKs set as 10.5
    Let me know how you get on,
    Robert

Maybe you are looking for

  • Cisco ASA 5505 and Airport Extreme

    We have an office that uses an Airport Extreme as part of the network. The Airport Extreme uses a Cisco ASA 5505 as its gateway. The Cisco provides site to site VPN capabilities with other remote offices. We just got this configuration partially work

  • ?When your hard drive crashes

    I had about 400 compact discs and a few itunes worth of music on my itunes when my hard drive crashed. My music is still on my ipod but it seems if I put anything on my new itunes folder on my new hard drive, I'll lose my old music when I sync. Is th

  • Convert columns to row equivalent to stragg function in oracle sql

    Hi, Sorry i forgot my Oracle version : SQL> select * from v$version; BANNER Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bi PL/SQL Release 10.2.0.3.0 - Production CORE    10.2.0.3.0      Production TNS for 64-bit Windows: Version 10.

  • Install BOE XI 3.1

    I am going to install Business Objects XI 3.1 on windows 2008 server, can I install Crystal Reports 2008 V0 first and then install BOE XI 3.1. Or is that any other order I have to follow. Thanks in advance.

  • Solution to skip an update of locked record

    9.2 Suppose there is a program which has to updates a record in the table. Record is currently locked Need a solution to skip this update (possibly something like in 5 sec). Thaks. Solution like update ...where lock_status = 0 - is not good in this c