Upgraded to Yosemite. Videos on Amazon Prime and Netflix crash frequently.

First time participant. Recently bought a Macbook Pro (early 2011) with an i5 processor. Laptop is in EXCELLENT condition. Upgraded memory from 4 gigs RAM to 8 gigs. The RAM is Mac certified, but not purchased from Apple. Running Yosemite 10.10.2. This laptop belonged to my son so I know the history of it. He had no problems watching videos when he was running previous OS X, up through Mavericks. It seems that once he upgraded to Yosemite, all **** has broken loose.
I am having a terrible trying to watch videos on Amazon Prime and Netflix. Sometimes it just locks up, and the rainbow wheel spins. Sometimes everything crashes and gives a kernel panic message. Other times it shuts the video down, and says that the plugin (Silverlight and Flash, both) have failed. The most worrisome is the kernel panic shutdown. I have tried everything, including:
Perused just about every discussion of same of similar problems on Google/Bing.
Re-setting the cable modem and wifi router.
Deleted Flash and Silverlight and reloaded fresh copies.
Adjusted settings in Netflix to the lowest quality and tried both Silverlight and Flash on Amazon Prime.
Tried three browsers, Safari, Chrome, and Firefox.
Adjusted the settings in all three browsers to try and optimize watching videos.
Started up in safe mode to see if the problems clear.
Pulled the RAM upgrades and put in the original 4 gig sticks.
Signed out from the owner account and signed in as Guest.
Called Apple customer care and spent over two hours on the phone, only for the supervisor - yup, supervisor! - to tell me he was stumped and would have to kick it up to the technical folks. Still haven't heard back from them.
After all these attempts to fix the problems, and then trying each "fix" individually, it is still virtually impossible to watch videos on Amazon Prime and Netflix without some type of crash part way through the video. None of these things happen on YouTube, by the way, or any other video sites I have tried. The only thing I haven't tried is starting all over again with a fresh install of Yosemite and all of its components. Really don't want to do that because I am afraid of losing the Microsoft Office 2010 Pro I have loaded. Paid a lot of money for a one-time use license.
Please, does anyone have a suggestion I haven't tried? I'm to the point of sacrificing chickens and invoking the spirit of Steven Jobs! Look forward to hearing some ideas.

Direct from Microsoft is the only safe place to get Silverlight http://www.microsoft.com/silverlight/

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Here are my states from Etrecheck
Problem description:
Once I downloaded Yosemite my computer has become so slow. It’s so frustrating. Please tell me how to fix it.
EtreCheck version: 2.1.5 (108)
Report generated December 25, 2014 at 9:47:54 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, 2.53GHz, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,4
1 2.53 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 11 days 11:46:16
Disk Information: ℹ️
FUJITSU MJA2250BH FFS G1 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (126.12 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-868
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Support]
[not loaded] com.philips.iokit.DLconnect (85 - SDK 10.4) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.bird.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.pluginkit.pkd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.sbd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
16 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[killed] com.apple.MobileFileIntegrity.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.spindump.plist
[killed] com.apple.sysmond.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
21 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.newwellnesssolutions.DLconnectMonitor.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]
WidevineMediaTransformer: Version: Unknown [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 123.08 GB
Destinations:
Heather Cushnie's Time Cap [Network]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 123.08 GB X 3)
Top Processes by CPU: ℹ️
      15% WindowServer
      12% Safari
      1% pkd
      1% taskgated
      1% hidd
Top Processes by Memory: ℹ️
429 MB Safari
47 MB WindowServer
29 MB Finder
26 MB mds
26 MB com.apple.internetaccounts
Virtual Memory Information: ℹ️
548 MB Free RAM
828 MB Active RAM
472 MB Inactive RAM
571 MB Wired RAM
11.64 GB Page-ins
240 MB Page-outs

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Upgraded to Yosemite. Videos on Amazon Prime and Netflix crash frequently.

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