Upgrading adobe forms

I am a co-author on our account and I tryed to upgrade our account as I am the end user. While adbe gladly has been charging 14.99 a month to my CC I was not informed it had to be the original author that had to do the upgrade.
We would like to upgrade and I can have the original author do it but I will need the payment under my account to stop so I can have it done as adobe needs it done.
Id also expect a refund given that we have not had acceess to any of the upgrade functionality. We need this done asap as we have reached our quota for submissions on the free form and use this for business.
Please advise ASAP
How do I contact someone wuith Adobe? I sat on hold for over an hour calling. Does anyone have an email for them?

Hi,
You could ask the orignal author to export the design file via Design tab, in File menu - export Design file, and send the design file to you, then you can import the design file into your account to add the payment function to the form.
Thanks,
Perry

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Hello,
I am sorry to inform you that it is not possible to purchase an Adobe FormsCentral subscription, as this service is retiring on- July 28 2015. It is not possible to upgrade the FormsCentral subscription, only existing users can use the service till retirement.
Please visit the links mentioned below:-
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Hi,
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And also have a look at the SAP Note: 1109392
.... this is a temporary solution.....
Hope this helps.
Cheers-
Pramod

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Hi,
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Marketplace:
http://service.sap.com/installations
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adobe forms
Adobe Forms
Regards,
Omkar.

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Sergio,
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2 ) LiveCycle Help | Upgrading to LiveCycle ES4
3 ) XFA-based PDF forms on Mozilla Firefox and Google Chrome
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