Upgrading and installing failure

I ordered and paid for an upgrade to LR5 from 3.4. I downloaded version 5 to a new Windows 8 machine. Version 3 is running on an old computer. I wanted to install LR5 on the new machine, and fill in the serial number from version 3 for the upgrade. The download will not install as per the instructions sent by email. When I go to my Accounts and check my orders as instructed, my download is grayed out (not applicable) so I cannot start over. The downloads appear to be duds. If I double click on them, I get an error message saying that it cannot run on my computer. How can I solve this issue and get Lightroom up and running on my new computer?
It's sort of urgent, so help will be greatly appreciated.

Hi
Thanks for the reply. I tried again 10 minutes later, and Lightroom installed and is operating properly. Perhaps I tried to install before the file had finished downloading.
Peter
http://www.flickr.com/photos/plovell42/
Peter Lovell
Fredericton N.B.

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