Upgrading Broadband Package

I'm trying to upgrade from BT Total Broadband Option 2 to the Unlimited Broadband package. However, when I check out it says that the package is unavailable and I have no idea why. Am I not able to upgrade or is it just an error with BT?

To upgrade follow these links.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
If you can't get the links to work contact the options team 0800 800 030 they are UK based

Similar Messages

Problem upgrading Broadband package

I am on Broadband Option 1 (now just called Broadband) with a 10Gb monthly limit.
After incurring several £5 one-off charges for exceeding this over the past year, I've decided to upgrade to the next package which is unlimited (Broadband Unlimited) at £16pm.
On following the upgrade button links, and choosing Broadband Unlimited at £16 pm, and then entering my phone number and account number, I am presented with 2 options - the first my existing 10Gb option, the second Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm.
Why do I not get offered the Broadband Unlimited package at £16 pm.?
Jim Ormerod

use the options team and see what deal you can negotiate
options team 0800 800 030
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Unable to upgrade broadband package

I live in a rural area so I understand my broadband speed are not going to be great, I have been on a connection of between 1-2mb fluctuating between the two for years now, fluctuating mainly because it gets capped at some points (an engineer on one of his previous visit confirmed this while fixing a problem with the line) so I have been eagerly awaiting fibre in my area for some time.
The last engineer to come out confirmed our exchange has been enabled so it will be rolled out very soon,after checking on a regular occurrence at bt open reach website it finally said that my exchange is accepting orders for fibre, great I thought.
The first phone call I made t obt about upgrading I was told I would be paying an extra £5 a month to moved on to a fibre/copper line as it isn't fully fibre, and that my speed would be 2mb. Obviously I was less than thrilled not a week prior to this bt had contacted me about renewing my contract as it has been 24+ months and my previous one expired ( they offered me another 12 month contract at the same speed for 1/2 my current price) so paying £5 did make me laugh.
Thinking the guy was new I thanked him and phoned back again an hour later, this time I was told that there is no fibre avaliable in my area, after I told the person on the other end about my conversation he said " oh yes so it is" and that he could upgrade me to the faster broadband line and lock me into a 12 month contract, however when I asked what speed I would be getting he would only tell me 1.1mb.
I'm honestly very confused as to why I would lock myself into a 12 month contract, paying more and getting slower speeds?
When I asked if I were to go ahead and do this and my speed did not improve what my options would be I simply got silence before a " well that's up to you "
Not very helpful and now im contemplating changing providers to see if I can actually get a straight answer, who would of thought it would be this difficult.
So if a member of bt could contact me with some useful information on the speeds I could receive that would be appreciated as I don't see why I cannot get a faster speed if my line has been upgraded, im not looking for a 20-40 mb line but even a couple of mb increase would be well worth it for me, im not however going to lock into a contract when you cant even tell me the speed I would get.
A very confused and unsatisfied customer.....

The problem is that VDSL doesn't travel as well as ADSL.
Since ADSL was introduced, it's been tweaked quite a bit, and can give usable results over lines many kilometers long.
VDSL, as used on Infinity, was only designed to span the short hop between the roadside cabinet and the home. Which doesn't really help in rural areas where the cabinets may be a long way from the home.
The end result is that if you are too far away from the green cabinet, VDSL can acually be slower than ADSL back to the exchange.
See the graph jac_95 posted here: https://community.bt.com/t5/BT-Infinity-Speed-Connection/relationship-of-ADSL-speed-and-Infinity-Spe...

Problems upgrading my Broadband package

I am experiencing issues trying to upgrade my Broadband package to unlimited using www.bt.com. Once I log on, I have followed the appropriate links and get to a point where the website tells me I have broadband from another provider and need a MAC code which is a bit mystifying to say the least! And worrying since I am already very close to my 10GB allowance after only a few days where we have not been downloading anything significant...
I am now "enduring" the process via telephone (now in a second queue waiting to speak to someone to sort this out). There is obviously something not right with either my account or with the BT website and I am hopeful that this feedback will alert someone to look into this.
Hopefully, I will get through to someone on the phone who can do the upgrade but I am not feeling too confident right now!
Stuart

Hi AnExEmployee,
If you are having problems with your order, drop my colleague Stuart a reply to his email and he will be more than happy to help you with that order.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I upgrade my BT Broadband Package within 12 mo...

Hello.
I've just tried to upgrade my Broadband Package but the amount in the order appears to be £0.00p.
I currently am on the ordinary Broadband package but I wanted to upgrade to Unlimited Broadband but that option for some reason wasn't listed in the options.
I thought as Infinity is available in my area, I would go ahead and get the £15 a month as it's actually £1 less a month for the first 12 months.
I've submitted my order but there was no amount in the order and the item I ordered wasn't listed in the order and I didn't have to enter my debit card details.
So I don't know if I've ordered BT Infinity 1 or not.
When submitting my order, it said this at the top right of the screen:
Broadband and Evening & Weekend Calls
Your contract started on 21/08/2013
Your contract finishes on 20/08/2014
So do I actually have to wait until after 20th August to upgrade my package?
If so, I find that ridiculous!
You would think BT would welcome any customers wanting to pay them more money for their current telephone, broadband or BT Vision/Youview packages!
Please can anyone help and advise?
Many Thanks.

brymbo76 wrote:
Surely there must be some BT people or other BT customers on this forum that understand my situation as to whether I can upgrade and change my current Broadband package within 12 months of my current package?
Please can anyone else advise me?
Thanks.
You should be able to upgrade at any point within your contract, although doing so may start a new contract period.

Upgrading my existing Broadband package

I have recently just joined BT, we have got TV and Broadband, after the first 2 weeks we have realised we will need to upgrade the broadband package from 40mg a month to unlimited, anyone any idea exactly how much extra this will cost us please?
Many thanks in advance for any help
Tony

Phone the options team who are UK based 0800800030
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Broadband package upgrade

Hi all. Currently I am on the 40Gb broadband package and my 12 month contract runs out the 22nd August. I have been getting close to my limit for the last few months, maybe because I now how Netflix and play online gaming. Im thinking of upgrading to the next package which is Broadband Unlimited at £16pm.
After looking online the only option I get is the Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm. I do not want this package as I don't use the cloud at all, and I'm not interested in it. I was just wondering if this is the only option which is available to me because my contract hasn't run out yet?!?!
Thanks guys

crash_overide666 wrote:
Yeah that link works. But after I click on the package that I want (Unlimited Broadband) and enter my account number in, it searches and it only offers me the Broadband Extra package. Which is the one that I don't want. I may have to wait until my contract runs out and then cancel it, then reapply on the package that I want.
Cancelling and then re-applying is likely to lead to all sorts of problems and costs (there's a £30 fee for a start).
At the end of your contract, you are much better off simply contacting BT and haggling for a better deal. They are well aware that their full price is too high when compared with their competitors, and will come to a deal.

BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
Apologies for the length of this message!
Many Thanks,
Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
My problem has also worsened. As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed. Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
Thanks,
Justine

Basic broadband package off-peak?

Hello all, a relative of mine has the basic £10/month home broadband package and has asked me if i could find out if this package has an off-peak time that provides unlimited download bandwidth? If so, between which hours provide said off-peak times?
Thank you for your time and patience.
- CJ
Solved!
Go to Solution.

No, the basic package is limited 24/7. If you want unlimited your relative would need to upgrade the broadband to an unlimited package.

Want to upgrade my package!

Hi all,
Would be very greatful for some help!
We are with BT for broadband (op 1) and Phones (eve and weekend)
I have now called BT twice asking to upgrade our package to the £15.99 anytime plan with op 1 broadband and to pay the line rental saver in one payment.
On the first call, the advisor went through the terms and conditions, confirmed the price, spoke to the acc holder etc etc. Then said that his system had an error and wouldnt let him put it through, but that he would call me by the end of last week (which he didnt).
I phoned again today, to have the same process. The advisor read out the name of the plan and that it is a 12 month contract, then said he couldnt do it on his system and it was his guess that the system has a fault and to try again another time or to do it online.....it wont let me do it online, it doesnt display the package as an option!
The switch in packages would save us over £30 a month, and the new contract starts tomorrow for the phone (with the current package) I NEED to make a reduction in this cost hence why I called up almost 10 days ago to do just that, before I went into another contract.
Well folks, what can I do? How can I get my package changed? After the above conversations, can BT still come back to us and tell us that they cannot change us? If it does get changed to the plan we requested, can we ask for it to be backdated to the date we initially called? I presume both advisors would have to input details of my calls on some kind of record.
Many Thanks in advance,
Shosh

Hi Shosh,
Sounds like a spanner rattling around somewhere in system here.
Drop me an email to [email protected] and I'll get it straighted out and get the offer applied.
I'll need your BT account and telephone number and a link back to this thread please.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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td-p/30">Ratings star on the left-hand side of the post.
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I upgraded broadband but I've still been overcharg...

Hi,
I moved from PlusNet to BT choosing for their Option 1, 10GB Broadband package as that was the service I was on with PlusNet and we NEVER went over the 10GB. This package deal was advertised as the first 3 months free. Since being with BT we have been consistently overcharged up to £55 a month purely on Broadband, we don't even own a phone.
After we downloaded software on each laptop that monitored our usage we realised we were nowhere near the 40GB BT was suggesting. Despite proving this, trawling through these forums has shown that people with the same problem have been rebuffed by BT as the software is not "official" and they do not recognise it. It makes you start to wonder why BT don't show you your monitored usage like most other major providers and think that just telling you you've used too much is acceptable?
As with many people there isn't enough time to wait for a reply and I couldn't afford to continually get these extortionate bills, so I upgraded my account to the Option 2, 40GB package. During this time, myself and a housemate went away on holiday for two weeks and a week respectively, so there should have been barely any usage. Wrong. The next bill was £65 with usage of 45GB. If I'd upgraded, why have I been charged so much and how could I have possibly used so much?
Is there any body else who has similar problems or has managed to resolve anything with BT?

Spoiler (Highlight to read)
Hi
Hi
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Spoiler (Highlight to read)
i have the same problem, i have just joined bt and in my first 3 days i used 11gb!! all i was doing was surfing the net etc, no iplayer or downloading, bt cant offer an explanation other than to change the router password. Ive just checked usuage again and used annother 5gb in 1 week, really dont want to upgrade as il lose my 12 months half price deal, any suggestions?
i have the same problem, i have just joined bt and in my first 3 days i used 11gb!! all i was doing was surfing the net etc, no iplayer or downloading, bt cant offer an explanation other than to change the router password. Ive just checked usuage again and used annother 5gb in 1 week, really dont want to upgrade as il lose my 12 months half price deal, any suggestions?

Trying to change broadband package

I've been trying to change my broadband package for over a month now. I'm still on the old Option 3 unlimited broadband, I want to be on the current Unlimited broadband package which is half the price for the same service (£16 versus £30.50). I sent an email and received a callback over a month ago and was advised that changes had been made. I checked last week and I was still on the old Option 3, after going on Live Chat I was told it would be resolved and I'd receive an email to tell me when it was changed. No email received by today so went on Live Chat again and they confirmed that no changes had been made but this time were very evasive and again wanted me to wait to be contacted. I can understand why BT would want me paying double for the same service but surely they can't just ignore my requests?
Can a mod help please? I've tried the Complaints section on the Contact Us form but it just directs you back to the same customer service teams which haven't done anything so far.

Hi sd7,
Thanks for posting and apologies that this is going on for so long.
I can help you with your package from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Inhibiting port from upgrading a package?

Hi
Seems port doesn't want to upgrade this package…
Dora:~ roy$ sudo port upgrade outdated
---> Computing dependencies for transmission
---> Fetching distfiles for transmission
Error: transmission 2.42 requires Mac OS X 10.7 or greater.
Error: org.macports.fetch for port transmission returned: incompatible Mac OS X version
Please see the log file for port transmission for details:
/opt/local/var/macports/logs/_opt_local_var_macports_sources_rsync.macports.org _release_ports_net_transmission/transmission/main.log
Error: Unable to upgrade port: 1
To report a bug, follow the instructions in the guide:
http://guide.macports.org/#project.tickets
How can I have port either forget about that package without removing any binaries, or forcefully have it keep that package in its current version and go on upgrading the rest?
thanks
roy

Maybe disabling "testing" in /etc/pacman.conf is an option for you. So Xorg (and other packages) will be updated when it's in the stable repos...
This is probably interesting for you: https://wiki.archlinux.org/index.php/Pacman
Last edited by gorilla (2011-04-11 22:49:11)

My broadband package has been downgraded without m...

I wrote on here a couple of days ago as I was really annoyed at BT for cancelling my order for the Home Hub 4 which they ordered on my behalf - the order has disappeared off the MY BT page and I've no idea what happened, can only speculate. However, I've now logged back into My BT and found my broadband package has been downgraded from Unlimited Broadband to More Broadband!!! As far as I can tell, this means I've now got a limit of 40GB per month - I use that in a week!!
What the hell are BT playing at? Has anyone got these problems or have I been landed with the idiots??
Seriously considering cancelling the contract even though we are only weeks into it.
Sort it out BT

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Bt gaming broadband package

since bt have bought into onlive i was wondering if they have any plans on bringing out a broadband package aimed at onlive users, concerning onlive' alleged 2gb an hour use. Or maybe out of the question bring their unlimited package down in price. I wish to subscribe to onlive but really cant afford the unlimited and bt vision along with calls and line, id be giving bt more than £60 a month!
any info on any plans?

Option 3 the way to go, Unlimited usage. The other 10gb and 40gb, not nearly enough for onlive! Have haggle with them when the contract is up! Onlive likes to be wired is one very hungry beast for your connection, for my line it swallows up the avaiable 5500kbps, and quality is greatly reduced if anything ele is used at the same time.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Upgrading Broadband Package

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