Upgrading from 7.5 to version 8: Web and Email Collaboration problem

Hi All;
To be able to upgrade from 7.5 to version 8.x then the web and email collaboration should be removed and this is the hard thing !
To go through all the web collaboration objects and remove it one after one is something not possible, special when I am trying to remove for example an agent who is belonging to the skill group and it gives us: you do not have a permission !!
So I decided to do a clean at the database level (specially that the problem appears when running EDMT), I need a help to know the following to be able to do this cleaning:
1) Should I do this in the side_A database or on the AWDB?
2) If I removed the Application Instance that is related to the Collaboration, could this resolve the problem to do the upgrade from version 7.5 to 8.x? Or I have to delete all the values related to the Collaboration (for example, the media class, the used skill group and the used agents, ... etc)?
Looking to a help PLZ.
Regards
Bilal

Hi All;
To be able to upgrade from 7.5 to version 8.x then the web and email collaboration should be removed and this is the hard thing !
To go through all the web collaboration objects and remove it one after one is something not possible, special when I am trying to remove for example an agent who is belonging to the skill group and it gives us: you do not have a permission !!
So I decided to do a clean at the database level (specially that the problem appears when running EDMT), I need a help to know the following to be able to do this cleaning:
1) Should I do this in the side_A database or on the AWDB?
2) If I removed the Application Instance that is related to the Collaboration, could this resolve the problem to do the upgrade from version 7.5 to 8.x? Or I have to delete all the values related to the Collaboration (for example, the media class, the used skill group and the used agents, ... etc)?
Looking to a help PLZ.
Regards
Bilal

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