Upgrading from Apple Remote Desktop 2?

I'm a registered owner of Apple Remote Desktop 2. Does Apple offer either a FREE or discounted upgrade to ARD 3 for existing ARD owners?

Sorry but no. Apple has never offered a discounted upgrade price. ARD is available from the Mac App Store at a much lower price than Apple formerly charged for ARD, though.
Regards.

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How Can I Control a Windows PC from Apple Remote Desktop Please?

Hello Everybody
Please excuse my bad English.
I would like to ask you, how could be possibile setup windows pc (XP or 7) to be controlled by a Mac with Apple Remote Desktop 3.7.2
I think I have to use VNC, but how can i SETUP to connect XP or 7 to my Mac Apple Remote Desktop in the same LAN?
Thanks a lot
Giovanni

You can use ARD to remote control a windows machines, ARD is built on VNC
You'll have to install a VNC server on the windows machine you want to access
You won't be able to use most of the ARD features as they are specific to mac
You'll be be able to see and control the desktop and that's about it
You can also find VNC /Remote Desktop apps in the iOS store that will allow remote desktop connection from iPad /iPhone,
There is a mac version of Microsoft remote desktop in the Mac App Store

Apple Remote Desktop 3.2 - Keyboard only types a's

Hi, I upgraded my Apple Remote Desktop Admin application to 3.2 last night.
Connected to a remote location via a VPN connection, using a Draytek 2800 both ends, and upgraded the client software on two macs, an iMac G5 and a PowerBook G4.
Both these where, and still are, on OSX 10.4.5.
No all I can do is type a's. Any key character I type from my location appears on the remote screen as an 'a'.
I can't do a thing. Restarted both macs remotely and fixed the permissions. No help.
As I can't enter an admin password remotely I can't update the OS or run any utilities such a cocktail or Tiger Cache Cleaner.
I have therefore lost all control.
There are no users at the remote location at the moment so I do not know whether keyboard input is ok locally.
Has anyone else had this issue?

Our experience is we got this on 10.4.5 clients when we upgraded our admin clients to 10.4.11 and updated ARD admin to 3.2.1.
We have new systems of 10.4.9 and 11 ready to deploy, but as a quick fix you can update to 10.4.6 with the small updaters from apple:
http://www.apple.com/support/downloads/macosx1046forppc.html 65MB
http://www.apple.com/support/downloads/macosx1046comboforppc.html 140MB
we have the combo10.4.6 dmg stored on a local webserver and if you SSH in to the client you can do (with the combo updater):
cd /tmp
curl -O http://yourservername/MacOSXUpdCombo10.4.6PPC.dmg
hdiutil attach MacOSXUpdCombo10.4.6PPC.dmg
cd /Volumes/"Mac OS X 10.4.6 Combined Update"/
sudo installer -pkg MacOSXUpdCombo10.4.6PPC.pkg -target "/"
hope this helps others in the sme boat

Apple Remote Desktop 3.7.1 Install not validated by App Store

I'm writing this incase anyone else happends to find them selves in a similar situation.
Problem: Upgrading to Mavericks forced an upgraded to Apple Remote Desktop 3.7.1. Whatever links it had to purchased apps in the App Store were broken and I was prompted by a registration window when I opened the ARD.
Solution: I copied Apple Remote Desktop 3.7 from my MacBook Pro running OSX 10.8 and replaced the effected copy instaled Mavericks upgrade. For whatever reason this corrected the issue updated the copied 3.6.1 ARD app to 3.7.1 and repaired the App Store purchased links.

I agree the new Remote Desktop 3.7.1 is very laggy. All my machine are up to date with patch, same issue..
Gary

Apple Remote Desktop ARD 3.7 cannot drag files from local to remote.

Apple Remote Desktop ARD 3.7 cannot drag files from local to remote. I've been able to drag n drop folders and files from my local to the remotes for years until the update to 3.7. Anyone else experiencing this issue? I've tried changing preferences. No luck. Maybe I'm missing a setting somewhere.
I'm on 10.8.5. Remote is same with 3.7 client. This happens with multiple remotes.

Let me guess. The Get and Send clibboard contents buttons are greyed out too?
It is only affecting me on clients already upgraded to 3.7. None of the clients on older versions are affected.
ARD is also crashing a lot.
Most of the time I go to a screen share to a client it takes way too long, so I clock Stop, then try to connect again and works straight away.
Hopefully a patch will be released soon.

Apple remote desktop wont upgrade or install

apple remote desktop wont upgrade or install on yosemite
Apple store woint let me purchase it either

Hello and thanks for the reply.
I tried the original install and the next installer v3.2, then tried to license and update.
no go on either. The app freezes up on the serial number screen.
Also when I run the updated from the link I get an error stating I already have a newer version.
Frank

HT5422 Can I install an earlier version of the Apple Remote Desktop from a disc on OSX 10.7.5?

I cannot install an earlier version of the Apple Remote Desktop from a disc on my OSX 10.7.5 It says that the installation requires an earlier OSX version.
I cannot upgrade with the RemoteDesktopAdmin361 available on line, since no Remote Desktop application exists. Any suggestions?

Assuming your disk is for ARD 3.x, try this:
• Insert your ARD CD
• Open in Finder
• Right click on the Remote Desktop.mpkg and show contents
• Navigate to contents/installers
• Drag the RemoteDesktopAdmin.pkg file onto the workstation and install
• Run Software Update
• Upgrade to the latest version of the admin application before attempting to launch the app
Regards.

Why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

hello Dahveed, thanks for your reply, i solved it with the help of the migration assistant from another mac - now it works (but before as more info: for my new imac it was not possible to install apple remote desktop from appstore (the install-button not available, the same as installed already...) - and i don't know why...? - is it possible that the reason is the number of owned macs?)

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

I run Quickbooks in my desktop (mac) at home and want to access it while I'm away from my Macbook... Will Apple remote Desktop 3 enable me to do this?

I run Quickbooks in my desktop (mac) at home and want to access it while I'm away from my Macbook... Will Apple remote Desktop 3 enable me to do this?

Work with and store the documents on DropBox or something similar. It's free for DropBox. All you need after that is access to the internet and regardless of where you are and what you're using you have access to your documents.

How can I get Apple Remote Desktop to disappear from my App Store updates list?

My Apple Remote Desktop software shows up in my App Store updates list. But I have already updated it to version 3.6.1 and it shows as "Installed". It is greyed out and will not go away. Any ideas on how to make it disappear is most appreciated.

All the suggestions I have read have not worked for me.
But you can try:
Running Software Update from the Apple Menu
Logging in to the Mac App Store with the account that purchased ARD
Deleting various Apple Store .plist files
NB I haven't tried removind ARD and reinstalling.

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

Is there a way to remove installed updates from the App Store update window? I keep getting an alert that I have an update for Apple Remote Desktop. It says its installed, but the alert and the app keep showing up. Annoying!!

Is there a way to remove installed updates from the App Store update window? I keep getting an alert that I have an update for Apple Remote Desktop. It says its installed, but the alert and the app keep showing up. Annoying!!

Spotlight: How to re-index folders or volumes
http://support.apple.com/kb/ht2409
Mac App Store: Cannot update App Store purchases or updates do not seem available
http://support.apple.com/kb/TS4236
If re-indexing the spotlight doesn't fix it,we can try a few other tricks.

I want to be able to monitor my teen daughter's computer from home using screen sharing. Anyone know how to set up screen sharing when my daughter's school has her computer set up for Apple Remote Desktop?

I want to be able to monitor my teen daughter's computer from home using screen sharing. Anyone know how to set up screen sharing when my daughter's school has her computer set up for Apple Remote Desktop?

ARD won't be as smooth as you think over the Internet and be a security risk for your daughter.
Your best bet would be to install nannyware, then when she's asleep you can review the logs.
This is the best and Mac friendly
http://www.internetsafety.com/

How do i install "Apple Remote Desktop 3.3" on Lion(10.7)

How do i install "Apple Remote Desktop 3.3" on Lion(10.7) i have the Unlimited client version....
It tells me that the ARD 3.3 dont work on lion but 3.5 do... How do i upgrade it? Do i need to buy a new verion again to use it on Lion ?

Hi here same thing.. i have Lion 10.7 installed.. every thing worked fine untill last night.. after the latest update.. ARD 3.5 inmediately 'hangs' on startup.
tried to set previous ARD from day before but no help..
then i tried to delete the whole program.. and re install it from my 500 dollar CD.. it won't install under 10.7.
whats next?! what is the solution?!
please help.. i work with it every day!!
thx for the replies...
Radar

Upgrading from Apple Remote Desktop 2?

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