Upgrading from CS2 design premium to CS3 design premium

Can I just buy the upgrade? The phone customer service person said I could, but CS3 has programs CS2 doesn't (i.e. Flash, Dreamweaver and Fireworks). Does anyone have some insight on this?

Should make no difference. CS3 upgrade will give you Dreamweaver, Flash and now Fireworks. The upgrade is the same as the full version except for one imprtant detail: you'll need the Install disk and serial number from CS2.
Ian

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Can I upgrade from cs5 design standard to cs 5.5 design premium?

Hi all,
Can I upgrade from cs5 design standard to cs 5.5 design premium?
thx

http://www.adobe.com/products/creativesuite/design/buying-guide.displayTab2.html
Mylenium

Multiple problems installing upgrade from CS5 Design Prem. to CS6 Design Prem.

I had started a thread a few days ago regarding problems that I was having while installing my upgrade from CS5 Design Premium to CS6 Design Premium. Everything seemed to install fine with the exception of Acrobat X Pro. http://forums.adobe.com/message/4716847#4716847
I thought that I had resolved the issue through tech support, but apparently not. First of all, they had me install the trial version of Acrobat X which actually let me install with no errors. A couple of days passed and Acrobat asked if I would like to continue my trial or enter a serial number. I tried to use my serial that came with my upgrade but it rejected it, so I opted to continue the trial. Then earlier today as I was working in InDesign, upon launching I got a script error message.
Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CS6\Flash\Flash-12.0.jsx
Line 153: if( app.name = = flashAppname && (module.name = = 'DefaultScript' II module.name = = 'Flash'))
Cannot open resource file.
After clicking OK it seemed to open InDesign fine and I was able to open files and go about working. While working I noticed that I had no effects in the dropdown menu under 'Object'. Tried the shortcut for them and nothing happened. I have yet to try to open any files containing effects (drop shadow or something) but am guessing that they will not work. My next course of action was to try to Uninstall and Re-Install. I removed CS6 and Acrobat X Pro from my computer and ran the Creative Suite Cleaner program. Then instead of installing the upgrade from the DVD, I decided to download the program from the Adobe LWS and give that a go thinking that maybe the download files are more up-to-date than the DVD that I recieved. Now it seems I am back to square one with the same problems (InDesign missing 'Effects' and who knows what else, and Acrobat X Pro failed to install), but this time I have diffent errors on the "error summary file" that shows up as a link in the "Installation Complete" dialog box. Sorry for being windy, but I really need to get this resolved. Thanks for any and all input. PC is Dell Precision T3500 running Windows 7 and is current on it's updates.
Here is a copy of the errors from that page:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DF012, DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 5 warning(s)
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA. Verify that you have access to that directory.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Errors "Exit Code: 6," "Exit Code: 7"
Acrobat Cleaner Tool
Sign in or activation errors
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Flash Player Help | Installation problems | Flash Player | Windows
Mylenium

Upgrade from CS2 to CS3? (for Windows XP)

Hi, guys. I'm new here. And I only signed up for the forums so I could ask someone for help!! Haha! So, here goes......
I recently started using Adobe CS2.
I signed up for the 30 day trial of RadLab by Totally Rad. It worked fine, but my trial expired before I could finish the photos I had been editing. So I uninstalled the RadLab trial, signed up for a new trial with a different e-mail address, and re-installed it. Only, this time, RadLab wouldn't work. So I contacted Totally Rad and the guy told me that RadLab won't work on CS2. It has to be CS3 or higher. (I'm still confused as to how RadLab worked for 30 days on my CS2 if it supposedly only works on CS3 or higher)...
So, now, I am looking to upgrade from CS2 to CS3... but I don't know where to look. I tried Google, but nothing seems to match what I'm looking for. I would hate to upgrade all the way up to CS5, because I don't think my PC could handle it. (I've been told that CS5 takes up a lot of room, and I don't think my computer is strong enough to hold it all. My memory capabilities are very limited. Even with CS2, I couldn't open/edit much all at once.)
I say all that, to ask this...
How do I go about upgrading from CS2 to CS3, and it not cost me an arm and a leg? I'm on a super-tight budget ($150 is the absolute highest I'm willing to go). I'm unemployed and money is extremely tight.
Thank you in advance for your help!!

Countrydust73 wrote:
I signed up for the 30 day trial of RadLab by Totally Rad. It worked fine, but my trial expired before I could finish the photos I had been editing. So I uninstalled the RadLab trial, signed up for a new trial with a different e-mail address, and re-installed it.
I don't want to burst your bubble about using Photoshop CS3, but I would expect any software with good trialware security to not work twice on the same system no matter whether you sign up with a different eMail address. They'd be stupid not to have it work that way.
If you need the software to get your project done, why not actually buy it?
You're no doubt expecting to derive value from your project... Shouldn't the people who worked to create the software you're using derive some value from their work as well?
I can appreciate your being on a budget, but the old saying "if you want to play you have to pay" comes to mind. I'm sorry to be blunt.
-Noel

Upgrading From Cs2 With Cs3 Extended On Computer

I currently have both PS CS2 as well as CS3 Extended on my computer. When I decided to upgrade to CS3 from CS2 I went with the extended version but find I really have no use personally for the 3D tools. Strangely, there is no way to 'downgrade' from CS3 Extended to plain old garden variety CS4. However, it does appear that you can upgrade from CS2 to CS4.
If both CS2 and Cs3 Extended are on my machine and I purchase a CS4 upgrade will the software see the CS2 and allow an upgrade to CS4, or will I be 'shut out' because I have CS3 Extended on the machine? Will I have to uninstall CS3 Extended and then do the upgrade to CS4?
Has anyone done this....seems like one of the two options above should work. Thanks.
Howard

Hi,
Just to let people know, this problem is far from 'fixed' from an Adobe Customer Service perspective has wasted (so far) 5 hours of my time without any resolution. I upgraded to Vista 64 bit to get more memory for Lightroom and Photoshop. Has to install my Extended CS3 then the CS4 Upgrade. Of Course the CS4 upgrade wouldn't recognise the CS3 Extended install. "No problems" I thought - I'll call my friendly customer service people tomorrow during working hours (note I live in Australia so these people are in Manilla). In the mean time I tested CS4 in trial mode
Anyway called Customer Service the next morning (today) and found that CS4 would not even accept the upgrade Serial number as it had decided that it was really a CS4 Extended Version and wanted a Extended Version Serial Number. I was advised that this was a known 'feature' as licence keys are further restricted by the language of the original install. And I had inadvertently left the upgrade install at the default of English (US) whereas my previous CS3 was set to a language of English (International) and once you start the trial it defaults to the version of the installed product rather than the version of the upgrade. ...Sigh.. After lots of fun with customer support and various failed attempts we had to do a complete uninstall of CS4 and a registry clean, a Photoshop Cache delete and a clean install to get back to square one (which is entering a CS4 product key)... Because the full install takes time, the helpful Technical Support person asks me to call back when it is done and gives me a support Case Number etc.
I call back ready for the unlock and quote my Support Case Number. Being a call centre I get a new person. And 'helpfully' all the extra information was not in my case file, just the basics that I had an upgrade issue and that it was resolved (lol). So we start again. This new technical support person says that it is not an approved upgrade path from CS3 Extended to CS4 and that he needs to put me through to Customer Support to explain my options (I barely control my urge to scream!).
After a long wait I spend ages talking to Customer Support who flatly deny that there is any approved path from CS3 Extended to CS4 standard and suggest that I return the upgrade and buy and extended one. I try again and get a second customer support person! Eventually after pushing they agree to try and seek 'special approval' for a non standard upgrade. At this point - after 5 hours of installing, uninstalling and hours on the phone to Adobe I am no closer to having a working CS4 upgrade.
I have escalated to Jack Nash via his Blog to (hopefully) get help. But it is really disappointing to have an issue that was supposedly resolved back in early October 2008 still exist and such challenges tyring to get Customer Support / Technical Support to address it.
My real nightmare is the future... With Windows 7 coming next year and doubtless CS5 in a couple of years... Unless Adobe change their processed I can see a nightmare many days process involving having install the original CS3, then CS4, then the special approval (again!) then CS5 etc... Really Adobe need to join the modern world. Adobe have our serial numbers held against our customer registration Email etc. So we should not have to have older versions installed in series to do an upgrade. Just have the install do an automatic check on-line that we have the most recent version licensed to us... and the on-line code could be e4asily changed to fix problems like this, rather than the rigid activation code installed on the CD.

"Response Code" needed to install CS3 (upgrade from CS2) - cannot get through on 'chat'

How do I get a Response Code for installing CS3 (upgraded from CS2) on a new computer? I used to be able to call for the code but there is no phone support anymore. I have spent 3 days trying to connect through chat which is supposed to be available 24/7 and it says 'chat is unavailable at this time'. I have no way of installing my software. Please help adobe.

Okay so I spent a further 2 hours on hold this morning and actually forgot I was on hold until I heard the beep beep beep of disconnection! GARRRRRR
Anyway, after a nice visit from my family to celebrate my birthday, i got back on the phone this afternoon.
5 minutes later I was speaking to a Technical Support guy who was extremely helpful, did not ask me to repeat trouble shooting steps I had already taken, listened to me carefully as I explained the problem and diagnosed, fixed and activated my software within 30 minutes.
Resolution of the problem: they gave me an updater checker response code which worked immediately. Ctrl/Shift+dbl click on the broken update cheker page and up came a back door screen. Just a few digits later and PRESTO my software is up and running like a dream. Activation was smooth and registration no problem.
THANKS!!!
Now i just have to figure out how to tell Acrobat Prof 8 where the damn .dll is on my 64 bit vista computer - having already installed acrobat professional without telling it where to look because I didn't think the install was going to work anyway. Dang.
Off to the KB files for me.

Can I upgrade from CS2 to CS4 and skip CS3?

Can I upgrade from CS2 to CS4 and skip CS3? It would save me time.

Colin,
>But I did exactly what everyone on here said they did, went onto adobe.com to do our research, saw that the upgrade works from CS2-CS4
Adobe shows there are multiple versions of the suites on their site and clearly points the way for purchasing at the Adobe Store. Just for the heck of it, I also went to MacMall.com and MacConnection.com, two well-known online resellers. I checked their Adobe CS4 upgrades, and they clearly indicate which older versions they are meant to go with. Not quite so clear from MacZone.com and a few other reseller sites I visited.
>I am an IT person for a printing company, and as such I spent hours upon hours preparing for this transition.
It took me just a few minutes to find the correct version I needed.
>no one can tell the difference, and most vendors don't know it exists. We could help you, but you didn't buy it from us."
Maybe the reseller you bought from is just sloppy and didn't mark the SKUs properly. But how is this Adobe's fault -- particularly when other vendors can and DO get it right?
Also as both Mac and Win upgrades are pretty much determined and marketed the same way, what does this sloppiness have to do with Mac market share?
But that said, there is enough good information on the Adobe site that should trigger some questions if you as the IT guy have any doubts and are responsible for buying for your company. At the least, doesn't it make sense to call Adobe and ask which SKUs you should buy? It could've saved hours of research time.
If you truly did your research and purchasing carefully and were still fooled, I suggest you start with a complaint to the reseller who sold you the goods.
Neil

Upgrade from CS2 Education to CS5 Full Commercial?

Hello,
I'm new to this forum. I have a question regarding upgrading to CS5. I don't think there's been another question on this specific question I have. If there is, sorry for posting it again.
Basically, I have a copy of the CS2 Design Premium Education version. Now I would like to upgrade it to the CS5 Design Premium Commercial version. I didn't need to work from home previously, so never really needed the commercial licence for my laptop. But now it's time to get one so I can work anywhere.
I know there is an upgrade from CS2 to CS5 version that I can purchase but it doesn't tell me if it can be used on the Education version too.
Can anyone confirm that the upgrade does work on an Education version too?
Thanks heaps.
Leanne

You brought up a few issues here.
(1) If you bought an upgrade that you cannot use, please call Adobe Customer Support (via phone) and see what can be done to let you return the software. There should not be any problem if this is within 30 days of purchase, but even if not, they should be supportive. If the first agent you speak to can't assist, ask for their supervisor.
(2) The copy of CS3 that was installed on your Mac by your employer is likely a volume license which cannot be upgraded via a standard upgrade license. Note that if your employer installed the software using their volume serial number, that software license belongs to your employer and not you personally. It that employer is in fact your ex-employer, you no longer have legal rights to use that software which was licensed to your ex-employer. (Note that purchasers of volume licenses cannot unbundle a volume license by either giving away copies such as to former employees or sell such copies!)
- Dov

Upgrade from CS2 / 5 TO Creative Cloud

I am working in Amdocs Israel and we just purchase your Creative Cloud product.
1. Can you please explain what is needed to do an upgrade from (CS2 / 5 --> CC) ?
2. Does such upgrade can impact plug-in we develop on Adobe Illustrator ?
Best regards,
Baruch Cohen.

you can upgrade from cs3+ to cc,
1. Can you please explain what is needed to do an upgrade from (CS2 / 5 --> CC) ?
go here and sign up using the special offer-complete link.
2. Does such upgrade can impact plug-in we develop on Adobe Illustrator ?
yes, your plug-in may, or may not, be compatible with versions it was not designed for.

If upgrade from CS2 to CS 3 can I still use GoLive ?

If I upgrade from CS2 to CS3 with Dreamweaver, can I still use/run GoLive to maintain existing GoLive files for a time, until I make the transition ?, or once I install CS3 I need to transition right quick ?
thanks if anyone knows the answer to this ... Laura

> In my case, once I installed and activated CS3 my CS2 apps stopped working. Was GL CS2 excluded from this shutdown?
What do you mean by stopped working? Did you get an error message when launching the apps?
John

Can you upgrade from CS5 Production Premium to CS6 Master Collection?

I have the student edition of CS5 Production Premium suite and Adobe Acrobat X Pro for Windows and I was wondering if there was a way to upgrade it to the CS6 Master Collection. If there is, how much would it cost? I would like to get InDesign and Dreamweaver. Or would it be easier to try to buy the two programs separate?

I saw that before, but I wasn't sure if it was an upgrade from the CS5 Master Collection or just anything CS5. Shouldn't the upgrade price vary depending on what collection of programs you have? Like shouldn't upgrading from the CS5 Master Collection be cheaper than upgrading from CS5 Production Premium? Will it change if I try to order it?

Upgrading from CS2 Suite (Win) to CS5 Suite (Mac)

Over the last few days I have twice called Adobe UK sales and have been assured that I can easily upgrade my Windows CS2 suite to a Mac CS5 suite.
I was told that all I have to do is enter the CS2 Windows serial number during the CS5 Mac installation and it will be accepted.
However I have found no mention of this anywhere on the internet.
Has anyone been given the same or conflicting advise by Adobe for this type of scenario?

Adobe are even contracdicting themselves re CS5 upgrades.
I was told by the UK sales team that I wouldn't need to submit a letter of software destruction upgrading from CS2 Windows to CS5 Mac.
However, the Adobe on-line representative said I would.
I can understand this requiurement for a straight platform swap of the same version.
However, if I am upgrading, I surely need a valid suite to upgrade from?
If I destroy my CS2 I will no longer have a valid suite any longer!
I have also found out that PhotoShop Mac CS5 will apparently no longer have the ability to print printer profiling targets with colour management disabled. Supposedly Adobe labs are developing a separate utility for printing profiling targets but with no ETA. This means that I will have to continue to use an earlier version of PhotoShop anyway!
With these uncertainties, contradictions and complications I have now cancelled my order.
Thanks again for your help.

Can I remove photoshop cs2 after I have upgraded from cs2 to cs5?

Can I remove Photoshop CS2 after I have upgraded from CS2 to CS5? I upgraded from CS2 to CS5 quite a while ago and I have never removed CS2. Will it affect CS5 to remove the old CS2 if it was an upgrade?

If I were you I would just delete the installed Adobe CS2 folder. Adobe CS2 uninstaller my remove settind CS5 made to your system after CS2. The CS2 uninstaller may try to restore settings to a point in time where there was no Photoshop installed on your system. If you do a CS un-install you may need to then Install CS5 on top of itself the update cs5 for the install will not have the updates you will be back at CS5 level .

Upgrading from CS2 to CS4

I've upgraded from CS2 to CS4 on my WindowsXP, and my question is, can i now safely remove CS2 from my program roster without impacting any of my CS4 applications?

If you're low on disk space, uninstalling CS2 will accomplish NOTHING. If you've reached this point, you need a new harrdrive.
Working with a system drive with under 20% free space is a disaster waiting to happen.
Bob

I want to upgrade from CS2 to CS5.

I want to upgrade from CS2 to CS5. Will my system requirements be adequate? Thank you!
Hardware Overview:
Model Name:          iMac
Model Identifier:          iMac7,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.4 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache (per processor):          4 MB
Memory:          4 GB
Bus Speed:          800 MHz

I don't think you will be able to upgrade to CS5 as it is not for sale thru Adobe. I don't think anyone outside of Adobe sells upgrades. Thru Adobe you would have to purchase a full version of CS6 (or subscribe to the CLoud)... there is no upgrade path from CS2 to CS6

Upgrading from CS2 design premium to CS3 design premium

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