Upgrading from CS3 Web Standard to CS4 Web Premium problems

So I got my CS4 Web Premium upgrade box in the mail yesterday.  I'll be starting a big project in about a week or so and figured I'd do the install and familiarize myself with the enhancements and play with PS, as it has been a while.  Anyway, I drop the first of the install disks into my XP Pro SP3 laptop and off I go.  I enter the serial number for the CS4 which checks good.  Hit next at which point it looks for a previous install of a CS product and does not find one.  No problem, I think to myself, as there is a space to enter the previous version's serial number.  Enter the serial for the previous version (CS3 Web Standard) which results in a no go in resolving the number.  The tool suggests I go back and install the trial version and then deal with the issue with Adobe support.  Has anyone else experienced this issue and if so could you please share your experiences and/or resolution path?

I did my homework on this one and purchased the "Upgrade from Creative Suite 3.x" offering.  The CS3 works like a champ.  When I attempt to do the install of CS4 I get the error message when I enter the CS3 serial number.  Any thoughts, guidance or suggestions are welcomed.  I'm resistant to going the trial version route for fear that I'll not get resolution in time and have my project impacted.  I can probably get by with Fireworks, but PS is preferred and the driving reason for the upgrade.  Thanks!

Similar Messages

  • CS3 Web Standard to CS4 Design Premium

    Hi All,
    I'm having problems trying to install CS3 Web Standard and CS4 Design Premium.
    I bought CS 3 Web Standard Upgrade Version and CS4 Design Premium Upgrade, to update my old CS2 Standard.
    My question is:
    Can I install CS4 Upgrade If I don't have CS3 Upgrade on my computer?
    I have both serial numbers with CD's and everything.
    I asked this question to the person I bought it from and he's email answer was:
    "Heres a quick guide for the installation:
    You don't have to install Web Standard in order to install CS4.
    The installation starts with inserting the first CD of CS4 upgrade.
    Installation process will begin and installer will prompt for password.
    Enter the CS4 password. The installer will accept it and recognize that you have upgrade , and will ask the previous (CS3) serial number.
    Enter the CS3 Web Standard serial number and installer will continue normally.
    that's all"
    Does that makes sense to you?
    I haven't open the CS4 box yet, since I want to make sure is going to work.
    Thanks for your answers.
    regards,
    Alex

    I don't think you can use the same package to upgrade both programs. Once, you have upgraded the package of CS 3, you no longer have the rights to it. But you may be able to use CS 4 Web to purchase CS 4 Design (but I don't know call customer service). It might be cheaper to purchase the Master Collection upgrade again call Customer Service, they always want to help someone that wants to buy an Adobe product

  • Can I use CS3 Design Standard with CS4 Web Standard?

    I have a somewhat confusing question/s.   I have CS3 Design Standard currently.  I need Dreamweaver and Flash and I'd like to do it the most cost effective way.  I'm perfectly happy with my CS3 versions of Photoshop & Illustrator and don't really want to pay for upgrading them unless I really have to.
    1.  If I purchase CS4 Web Standard, not upgrade, will that impact my ability to use my CS3 products.  (specifically, Photoshop & Illustrator)  Can you run both CS3 & CS4 concurrently?
    2.  If I upgrade from the CS3 Design Standard to CS4 Web Standard, will it delete my CS3 Photoshop & Illustrator or will it just add the CS4 applications and leave the CS3 products (that aren't included in the upgrade) alone?
    Thanks to anyone who can assist me.  I hope my questions make sense.  Any advice is appreciated!
    Rebecca
    In case it's important, I'm running OSX 10.5.8 on a MBP

    1. No and Yes. (but why would you buy the full version instead of the upgrade?)
    2. The CS4 installer doesn't touch the CS3 apps.
    Bob

  • Upgrade from CS3 Student Version to CS4 Standard failed!

    Problem:
    Got a new MacBook Pro 10.9.5 and had to install all my CS software new.
    (NOW: I can't open any of my old CS5.5 files, because only CS3 is working at the moment)
    I'm having:
    CS5.5 master collection upgrade (not working. it says: need an CS4 upgrate!)
    CS3 Design Standard Student Version (is working)
    I recently bought:
    CS4 Standard upgrate (to get back to my own CS5.5 master collection upgrade)
    But now CS4 Standard ask for my CS3 Design Student Version serial number and it is not working, but the serial number is correct!
    I need to choose an Adobe CS3 product, but there is no CS3 Standard Student Version. If I choose CS3 Design Standard my serial number isn't working.
    Can anyone help me?

    I didnt even know contribute went to 4.4 I thought 4.1 or 4.11 was the last version in the 4 series.

  • Upgrade from CS3 Design Standard to CS5 Design Standard

    A very simple, ignorant question that I cannot find an answer to!
    Do I keep the CS3 suite on my Mac prior to installation of CS5 or do I remove it beforehand?  If I leave CS3 installed, what is the best way to remove it after hopefully, the successful upgrade to CS5, without maybe deleting overwritten or updated files, as I do not wish to have two versions of the applications on my computer?
    I had this problem on a Windows PC upgrading from Photoshop to CS2; the old version of Photoshop remained on the PC and I was nervous of deleting it incase there were shared files that were required for the new suite.
    Thanks in anticipation!

    Thanks again Steve. However, in this case, the clean install did refer to CS, in other words deleting all trace of previous versions before installing the upgrade. Honest!  Some even suggested that it should be installed in the Mac equivalent of 'safe' mode, which I thought was taking it a bit far! The consensus to date is to leave CS3 installed, so we'll see what happens when the update is delivered tomorrow & I attempt to install it!  Thanks again.
    Maggi

  • Upgrade from CS3 on Windows to CS4 on OS X

    I currently have Web Premium CS3 for Windows and would like to upgrade to Web Premium CS4 for MAC OS X. I've reviewed the Adobe site, and did not find anything specifically saying this is not allowed. Does anyone know if this could be a potential problem? It seems like it isn't an issue, but I would rather ask the community experts.

    Call Customer Service what you want is called a Crossgrade.

  • Upgrade from CS3 in Windows to CS4 in Mac

    I am currently running Adobe CS3 Illustrator and Photoshop.
    At present I am using this on a Windows platform but am very intersted in converting to a Mac.
    I would like to know if I can just upgrade my software from Windows to Mac and pay the smaller upgrade fee for the software, rather than paying for brand new software from scratch.
    I am doing this through work and I am trying to get exact costs etc so that I can forward over to my boss.
    Hope somebody can help.
    Cheers

    You need to contact Adobe Customer Service. At one time, I changed platforms (in the other direction) while purchasing an upgrade. But I don't know what Adobe's policy is. This is a user-to-user forum. For business purposes, you'll have to contact Adobe to make it happen anyway.
    JET

  • Upgrade from CS3 to CS5 on Mac

    Our company just purchased CS5 and we were told that we should be able to upgrade from CS3 (we never got CS4). The box we received states it's an upgrade from CS4, but when we asked adobe, they said it should install. No such luck. Should we have received a different version or is there something we're supposed to do differently?

    You most certainly should have. The upgrade from CS4 is (assuming Design Premium) is $200 less than the upgrade from CS2/CS3.
    If you purchased directly from Adobe call them and get it straightend out.
    Bob

  • Upgrade from CS3 to CS4 Extended

    I have just purchased an upgrade from Photoshop CS3 Standard to Photoshop CS4 Extended, and have problems activating. In the dropdown it only offers an upgrade from CS3 Extended and will not accept a serial number from CS3. I've spent about 2 FRUSTRATING hours on the phone today and all they can offer is that I give them the challenge code and they activate this installation, and each time I have to re install I would have to do the same. Needless to say I wasn't impressed at all, and have got an RMA number. Has anyone else suffered from this problem?

    call customer service.

  • Photoshop CS4 Extended upgrade from CS3 Student Version

    I was looking for the Student upgrade from CS3 to CS4 for Photoshop, but could not find it.
    I only saw the regular upgrade edition, not the student one.
    Could anybody please help me?
    Thanks in advance

    There is no such thing as a student upgrade. Your educational version of Photoshop entitles you to upgrade to the commercial version of Photoshop but you'll pay the same price as everybody else.
    I'm assuming that ($199.99) is still cheaper than buying a new, full educational version.

  • CS4 unable to encode videos after upgrading from CS3

    CS4 was unable to export and encode a video after upgrading from CS3.  The error message indicated the the file could not be found.  To fix this problem do the following.  Create a short cut to adobe premiere pro (executable program) named "Premiere"     Then place the short cut in the folder C:Program Files/Common Files/Adobe/dynamiclink    After doing this my version worked fine.

    The problem mainly occures when one then removes the CS3 version of Adobe Premiere.   I have found a tech note on this problem at:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407106&sliceId=2

  • Getting error after administrator who upgraded from CS3 to CS4

    Hi,
    We have had an administrator who upgraded from CS3 to CS4.
    However, any of our other users still using CS3 now get the
    following error message:
    “The website is being administered with a newer version
    of Contribute. For more information contact this website's
    administrator."
    Do you know any way around this issue?
    Thanks,
    Greg

    quote:
    Originally posted by:
    sdfsdf e3wwre4
    Just wondering if somebody here can clerify the following....
    If I upgrade contribute and then administer a contribute enabled
    website will users of CS3 still be able to edit the site or will
    the be forced to update as well?
    Hi,
    No they don't have to, at least I think so. If your
    administror go to the menubar: Contribute>Administer
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    allow the other users to keep working in their version of
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    I say 'should'... Read my entry in the general discussion
    forum.
    (a not so happy) Ingrid

  • What is the best, cheapest way to upgrade from CS3 MAC to a newer CS for PC

    What is the best, cheapest way to upgrade from CS3 MAC to a newer CS for PC? I do graphic desing mostly print and some web and want to get into ebooks and more web graphics?

    Hi riverwalk2,
    I have check & found Design Standard CS3 that you have might be eligible for few special offer for the latest version of Adobe Creative Cloud which is independent of Operationg systems.
    Please choose the best option in http://www.adobe.com/products/discount-software-coupons.html?promoid=KAWQR
    Hope it helps you,
    Regards,
    Rajshree

  • Upgrade from CS3 Win to CS5 Mac is possible?

    Quite a simple question:
    Is it possible to make upgrade from CS3 Win to CS5 Mac?
    If "yes", which are the steps I'll have to follow?
    I would like to mention that I'll buy the upgrade software
    in Romania, so I'll have to deal with a Romanian Adobe
    software distributor.
    Thank you!

    All right. Thank you!
    Which of the following numbers should I call?
    Software activation
    866-772-3623
    Available 24/7
    Licensing, registration, web subscription services
    800-833-6687
    7 days a week, 5am–7pm PST

  • Upgrading from CS3 to CS5

    I purchased Photoshop CS5 upgrade. When I enter the CS3 serial number (Adobe CS 3 Design Standard)  I receive the notice that the serial number is valid, but a qualifying product cannot be found on my computer. Why is the upgrade not able to find my CS3 copy?

    Thank you for your reply, Jeff. I did enter the CS5 serial number, and when prompted entered CS3, as my original, (the updating product) followed by that serial number. It was at that point I received the message that the serial number was valid, but a qualifying product cannot be found on my computer. I have read elsewhere that one cannot upgrade from a suite to an application. Have I made a 'financial error' and purchased the wrong product?  Sue
    Date: Sat, 25 Feb 2012 16:43:19 -0700
    From: [email protected]
    To: [email protected]
    Subject: upgrading from CS3 to CS5
        Re: upgrading from CS3 to CS5
        created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    You would first be entering the Photoshop CS5 serial number followed by your eligible product.  If the serial number is valid then it should not be also searching for a qualifying product.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4229685#4229685
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4229685#4229685. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
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