Upgrading from CS5 to 5.5

I'm frustrated with Adobe over the $400 cost of uprading from CS5 to 5.5. I purchased CS5 for $1500 last March and already am asked to pay another $400 to be compatible with client files. If this were a full upgrade I might understand, but a .5 upgrade should not have this price tag. I am also prevented from upgrading only InDesign for $119 because I have a "suite" license.
OK, I'll get back to work now.

Thanks for venting but we're only users like yourself here. Adobe doesn't monitor these forums.

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Photoshop CS6 issue with shortcuts and my keyboard after upgrade from CS5

I recently upgraded from CS5 Extended to CS6 Extended on my Mac (Mavericks), but installed it in English instead of German this time. I transferred most of my presets just fine, but none of the keyboard shortcuts were working. All I got was an unequal sign for all shortcuts and even manually changing them didn't get them to work. I found a few discussions about this issue and ended up adding a German keyboard, as I am always on the Romaji setting of my Kotoeri (Japanese) keyboard. That seemed to solve the issue, but only if I change to the German keyboard before opening Photoshop. Shortcuts don't work in CS5 anymore either unless I do. Sometimes the shortcuts also stop working a while after I change back to the Kotoeri keyboard.
Now I would like to know if there is any way to get around this issue. Isn't there a way to get my shortcuts working again without constantly having to change keyboards? I much prefer the Kotoeri one since the icon for the German keyboard in my menu bar looks extremely obnoxious, in my opinion. It's mostly a cosmetic thing to me, but I would love to get everything back to the way it was before.
I'd much appreciate any advice or help.

I am having a similar problem. Just upgraded to Apple Yosemite and all none of my keyboard shortcuts are working in a clean install of Photoshop CS6. Every menu item has some form of the ≠ sign. I've trashed the .plist file, rebuilt permissions, etc. Even basic keyboard commands, like Command-N for NEW or Command-Q for QUIT do not work. In fact, many don't show up in the menu at all. I don't have this issue in InDesign CS6 or Illustrator CS6. Every once in awhile, maybe 1 time out of 20, menus and keyboard shortcuts work properly, but I can't find any pattern.

Multiple problems installing upgrade from CS5 Design Prem. to CS6 Design Prem.

I had started a thread a few days ago regarding problems that I was having while installing my upgrade from CS5 Design Premium to CS6 Design Premium. Everything seemed to install fine with the exception of Acrobat X Pro. http://forums.adobe.com/message/4716847#4716847
I thought that I had resolved the issue through tech support, but apparently not. First of all, they had me install the trial version of Acrobat X which actually let me install with no errors. A couple of days passed and Acrobat asked if I would like to continue my trial or enter a serial number. I tried to use my serial that came with my upgrade but it rejected it, so I opted to continue the trial. Then earlier today as I was working in InDesign, upon launching I got a script error message.
Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CS6\Flash\Flash-12.0.jsx
Line 153: if( app.name = = flashAppname && (module.name = = 'DefaultScript' II module.name = = 'Flash'))
Cannot open resource file.
After clicking OK it seemed to open InDesign fine and I was able to open files and go about working. While working I noticed that I had no effects in the dropdown menu under 'Object'. Tried the shortcut for them and nothing happened. I have yet to try to open any files containing effects (drop shadow or something) but am guessing that they will not work. My next course of action was to try to Uninstall and Re-Install. I removed CS6 and Acrobat X Pro from my computer and ran the Creative Suite Cleaner program. Then instead of installing the upgrade from the DVD, I decided to download the program from the Adobe LWS and give that a go thinking that maybe the download files are more up-to-date than the DVD that I recieved. Now it seems I am back to square one with the same problems (InDesign missing 'Effects' and who knows what else, and Acrobat X Pro failed to install), but this time I have diffent errors on the "error summary file" that shows up as a link in the "Installation Complete" dialog box. Sorry for being windy, but I really need to get this resolved. Thanks for any and all input. PC is Dell Precision T3500 running Windows 7 and is current on it's updates.
Here is a copy of the errors from that page:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DF012, DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 5 warning(s)
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA. Verify that you have access to that directory.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Errors "Exit Code: 6," "Exit Code: 7"
Acrobat Cleaner Tool
Sign in or activation errors
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Flash Player Help | Installation problems | Flash Player | Windows
Mylenium

I want to but Photoshop CS6 as an upgrade from CS5. Don't want to fool with CC.

I want to but Photoshop CS6 as an upgrade from CS5. Don't want to fool with CC

Photoshop CS6 will supposedly still be available for some time at least from Adobe.
Edit: What a regrettable developement at Adobe that CC business is …

How to upgrade from CS5 to CS6?

Hi, I have CS5 installed in my office computer. I have recieved the new Serial No. to upgrade to CS6. But how do I go about doing this? I have signedin to Adobe website. Where do I go in Adobe website to initiate upgrade from CS5 to CS6?

Hi MC_ADSK,
You can download the CS6 software you bought from : http://www.adobe.com/downloads and install.

I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.

I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.
where can I get the upgrade file from ?
thanks,
Ofer

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

CS Design & Web Premium Upgrade from CS5.5 to CS6 on DVD

I would like to order a CS Design & Web Premium Upgrade from CS5.5 to CS6 (int. english, MAC) in the Adobe Shop.
I have a really low internet connection and can not download 4+GB, it does not work. Even files over 20MB are pure horror.
So why I can not order a DVD, I don't understand what's the problem to sell a DVD to customers?
Regards,
Bodo

Is it one file which I can do on an USB stick, and that file is ready for install?
Can I also burn it to DVD, or the file is too big to burn to DVD?

How do I upgrade from CS5.5 to CS6 and how much does it cost in New Zealand?

How do I upgrade from CS5.5 to CS6 and how much does it cost in New Zealand?

If you don't want to go the Cloud route and subscribe then Adobe still sells CS6 (online only) via their website
http://www.adobe.com/au/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_s l_creativesuite6.html
(make sure you're in the NZ store - check the Country the link above the Copyright at the bottom LHS of the page)
Select your product then click Buy
I want to buy: Select Upgrade from the dropdown menu
I own: <select your existing CS5.5 product>
Complete your purchase.
Upgrade cost depends on which CS5.5 suite you own and which CS6 suite you want to upgrade to.

Can one upgrade from CS5.5 to CS6 as a Retail Product or does one need to do it as a Volume License?

Can one upgrade from CS5.5 to CS6 as a Retail Product or does one need to do it as a Volume License?

Well, depends on what your CS5.5 actually is. If it came as a volume license, the upgrade terms would be determined by the specifics of the volume licensing model chosen... Anyway, that's way too specific. Contact sales support by phone or web chat to haggle things out.
Mylenium

If I upgrade from CS5.5 to CS6 will I have to pay again for upgrading to CSCC?

If I upgrade from CS5.5 to CS6 will I have to pay again for upgrading to CSCC?
I have CS5.5 and my current clients have CS6.
If I upgrade to CSCC will I have any trouble saving back my files to CS6? Are there any know issues that occur when saving back to CS6 or earlier?

Why would you update to CS6 when you can go directly to CC. And while you wouldn't pay another upgrade amount you would have to pay the monthly subscription whether you upgrade to CS6 or not.
And you shouldn't have problems saving your files in a form that is readable by CS6. You wouldn't be able to make further adjustments on items that are not in CS6 ie. Shake reduction, however the adjustments you make in CC will be visible.

Upgrade from CS5.5 to CS6 questions

Why do I have two versions of photoshop now? CS5 and CS6?
The upgrade from CS5 to CS6 didn't replace my older version.
How do I move my actions, plugins, etc to the newer version?
Copy and paste of folders caused runtime errors when I tried to run CS6

The upgrade from CS5 to CS6 didn't replace my older version.
As it should be. Feel free to uninstall CS5.
How do I move my actions, plugins, etc to the newer version?
For actions, brushes, styles etc simply use the flyout menus in the top right corner of the respective palettes. Plug-ins must be properly updated with qualified versions for CS6 as provided by the vendors.
Mylenium

Upgrading from CS5.5 to CS6

thinking of upgrading from CS5.5 to 6
anything i should know about the difference here - i am used to building folios with 5.5 ?

There's the convenience of placing Edge files and pasting HTML.
CS6 will also package your files with Overlay Assets.
Beside that there's nothing major (unless you include alternate layouts).
If you're going to be producing Single Edition apps you may want to
check out moving to CS6 via Creative Cloud as they are included with the
price: http://www.adobe.com/products/creativecloud.html
Bob

Can you upgrade from CS5 Production Premium to CS6 Master Collection?

I have the student edition of CS5 Production Premium suite and Adobe Acrobat X Pro for Windows and I was wondering if there was a way to upgrade it to the CS6 Master Collection. If there is, how much would it cost? I would like to get InDesign and Dreamweaver. Or would it be easier to try to buy the two programs separate?

I saw that before, but I wasn't sure if it was an upgrade from the CS5 Master Collection or just anything CS5. Shouldn't the upgrade price vary depending on what collection of programs you have? Like shouldn't upgrading from the CS5 Master Collection be cheaper than upgrading from CS5 Production Premium? Will it change if I try to order it?

Upgrading from CS5 mac to CS6 pc

Hi
I will upgrade from CS5 for mac to CS6 for PC. Will i be able to open the old project files on the PCwith CS6?

When you open a project made on one computer on a different computer it may report that the media is off-line. You then need to find the media in the dialogue box(es) which appear to re-link the files. Premiere will probably have to spend some time re-conforming the audio first. The only time this does not occur is when Premiere's preferences are identical on each computer and the media is located on the same drive path, E.G. E:\Projects\project1
If any media files use Mac specific codecs then you may have issues IE Pro-Res files.
This will not be the case as you are changing between Mac and windows and paths to folders etc cant be the same. But it will work.

Can i upgrade from CS5.5 design and web premiun to CS6 and still keep CS5.5 Dreamweaver

I want to upgrade from CS5.5 Design and web premium to CS6 standard. There are several programs like Dreamweaver that are not in CS6 standard. If i upgrade will i be able to keep the CS5.5 versions of programs that are not in the upgrade?

Yes, you can upgrade S&T editions by buying a commercial upgrade. Just make sure to pick the correct previous version during check-out or you'll get a serial number snafu...
Mylenium

Upgrade from CS5 to CS5 extended pricing?

Hi,
I recently upgraded from CS4 to PS CS5 and now want extended.
The upgrade price for this is the same as upgrading from any of the previous versions PS CS4, etc. $350
Originally the upgrade to CS5 from CS4 was $200 and to upgarde from CS4 to CS5 extended was $350.
So it seems to me I should pay about $150 to upgraded from CS5 to CS5 extended.
Am I missing something here?
Could this be right?
Thanks,
karen in austin

Log into your Adobe account and under orders, you should see the order.
There is a button for returns.
I'd get that going since it can take a few days for them to get working on it.
In my experience, they will open a case and you'll need to attach a screenshot of your online credit card statement to prove you were actually charged before they'll credit you back.

Upgrading from CS5 to 5.5

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