Upgrading from CS5 to CC: is Educational version eligible for discounted Cloud promotion?

I purchased CS5 Design Standard/Educational in 2010 for my PC. I recently bought a new computer switching from a PC back to a Mac, CS5 was on my PC. I am now looking to purchase CC as it seems to be the only real option, but I can't seem to get a straight answer. I spoke with someone in customer service yesterday, after waiting 2 hours for a call back, who assured me that I was absolutely eligible for the 'Special for CS Customer' price of $359.99, but when I went in today to purchase it, the site told me that my serial number was not eligible. Has anyone else done an upgrade like this? I should have purchased it yesterday when I had an actual human on the phone... UGH!!!

I sympathize. I don't work for Adobe so I cannot comment on what you've been told by Adobe Customer Service.
I do know that Adobe is very good at marketing their products breathlessly to novices and newcomers.
Conversely, they are very poor (or choose to be) at explaining the exceptions, loopholes and ineligibilities in their offers. The fine print is usually tucked away very carefully - completely hidden from view of reasonable people searching their website. These practices needlessly earn them a poor reputation amongst those who, eventually, may find they are ineligible for such offers.

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    I apologise, I had overlooked that; it should be possible, though.
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    FAQ | Adobe Creative Suite
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