Upgrading from old versions
A colleague and I have just received new PC's. They came with
Microsoft Office 2003 pre-installed. Previously we were using
Robohelp 2002 with MS Office 97. When I tried to install RH2002 on
our new PC's it failed as the new MS Office was incompatible. So,
we purchased upgrades to RH6. When I tried to install the upgrades
that fails because we don't have an old version of RoboHelp
installed. The installer prompts for a serial number/key for RH X5,
which we don't have. I spoke to Adobe Tech support who said I
needed to talk to Customer Support, who said I should talk to Tech
Support......
At the moment I can't install my old RH because of MS Office
2003, so I can't upgrade to RH6 which I need to support MS Office
2003. Has anyone ecountered a similar problem in the past? What it
Adobe provide as the solution?
TIA
Mick Mathers
They don't have X5 Colum.
Mick, you could be in trouble here. You can upgrade from any
version. I am not sure if you have to go via Support if it is
earlier than X5 but the issue here is that you don't have your 2002
serial number to start with. The link below tells you what to do
but because your version is outside the parameters, it maybe that
Adobe cannot help you if you did not register.
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15292&sliceId=1
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