Upgrading from RH8 to RH10

I'm currently using RH8 and want to upgrade due to compatiblity with Chrome browsers, I'm not that technical and get no assistance from our dev. group and took on the project from another employee that was let go. I just need an easy upgrade. Therefore, I think 10 would be more appropriate than 11 for my purposes. I have a rather large help file but quite simple. I don't use all the bells and whistles RoboHelp has to offer.
I also read that I need to have RoboHelp Server to upgrade to 11. What is that? I use RoboHelp XML and publish to our internet server - is that the same thing?
Is 10 still available?
Your suggestions would be most appreciated.
Thanks,
MP

Paula is absolutely right that you do not need Rh Server. I don't know where you saw that Rh Server is required, it is an option if you want its additional features and if you were not using it before, you don't need it now.
The interface is different in the sense that the colours have been changed to improve contrast, it is not a whole new layout and I doubt you will have any difficulty adjusting. If you should have any difficulty, then come back here.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Upgrade from RH8 to RH10 formatting

We upgraded from RH8 to RH10 and some of the topics are not formatted. (1484 topics) There is alot of extra spacing inbetween bullets and alpha numbering.
For example:
Enter a Business Name, if applicable. This field is not required if you are not establishing a business account and when you provide a first and last name. The value entered is displayed on the customer's invoice and is limited to 30 alphanumeric characters.
What do I need to eliminate in the HTML code? And is there a way to programatically remove all the extra spaces?
Thank-you,
Michelle

I think your problem is because you are generating to a network drive. You should generate to a local drive and publish to a network drive.
I changed your start page in the project you sent to index.htm as I don't like having a start page with the same name as a topic and generated to a local drive.
Works fine. Correct formatting.
Also I would avoid spaces in a CSS file name.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Chm breadcrumbs color blue after upgrading from RH8 to RH9

RH9, 9.0.1.232
My project uses breadcrumbs that are generated during compiling. In RH8, the breadcrumbs would be the a.link/a.visited/a.hover color, the links would be underlined, and the topic name + greater than characters would be black. Now, the links are not underlined anymore, and the topic name + greater than characters have changed to blue, which looks rather ugly with the styles I use.
RH8
RH9
I have tried using topic style while setting p.breadcrumbs and a.breadcrumbs to red, or not using topic style and setting the color to green (just to make sure the setting had any effect and to distinguish where the color came from). Alas, the blue stays put.
Inserting the breadcrumbs in the masterpage works as expected. Below two different breadcrumbs are generated, the bottom one one from the master page and the top one during compile:
The above has been generated with the following settings:
p.breadcrumbs { color: #ff0000;}
A.breadcrumbs { color: #ff0000;}
A:link {
 color: #000000;
 font-weight: normal;
 font-style: normal;
A:visited {
 color: #808080;
 font-weight: normal;
 font-style: normal;
A:hover {
 x-on-hover: fontchange(color=#f5841f);
 color: #f5841f;
Please note that the direct formatting is set to green AND left aligned, neither of which is used in the output. Please also note that blue does not occur anywhere in my settings (css nor direct formatting).
Where does the blue come from?? And more importantly, how do I get rid of it?? I'd rather not fix something with master pages that wasn't broken in RH8 to begin with. And even if I'm forced to, I still want to know where the blue came from :-)

Yep, Dutch. But our Windows installation and programs are the English variants.
<script type="text/javascript" language="javascript">var strHref = document.location.href;
var bc1=0;
var n1 = strHref.toLowerCase().indexOf("642b3b9347ca42c9b00b820c00c373fa=");
if(n1 != -1)
bc1 = strHref.substring(n1+33);
document.location.href = strHref.substring(0, n1);
</script>
<style title="hcp" type="text/css">

</style>
</head>
<body>
 <a href="../../Introduction/Reference/Welcome.htm" class="hcp1">Home</a> > <a href="Mounting_the_X_Changer.htm" class="hcp1">Installation</a> > <a href="Configuring_the_barcode_reader_software.htm" class="hcp1">Configuring the Software</a> > Calibrating the barcode reader
<a class="breadcrumbs" href="../../Introduction/Reference/Welcome.htm">Home</a> > <a href="Mounting_the_X_Changer.htm">Installation</a> > <a href="Configuring_the_barcode_reader_software.htm">Configuring the Software</a> > Calibrating the barcode reader
Strange that in the 2nd line (the master page line) the gray specifically takes over from the red, so the css link properties override the breadcrumbs properties (whether the p.breadcrumbs is placed above or below the a.link). In the web help the reverse is true: the whole line becomes red.
Same goes for the first line (generated during compile): the gray takes over from the blue that is specifically inserted as in-line formatting.
In the web help the opposite occurs (as you can see from the screenshot in my previous post): the whole line becomes red (or green).

Upgrade from RH8 to RH9 displays error msg for images/hyperlinks

We imported a RH8 project into RH9 on another computer. For the most part, it went smoothly; however, for some images and hyperlinks, we get the message: The image file "___.jpg" used in "______.htm" is outside of the current project and will not be shown in Project Manager.
Additionally, there are approximately 20 broken links displayed in the Broken Links tab.
Your suggestions would be appreciated as we have multple huge projects we need to upgrade. Thanks

Hi there
For each of the messages about the image being outside the project, you will need to carefully note the image file name, the topic and the location it is reporting. Then you will need to edit the topic and click on the image icon and browse to the image to choose it. That action should correct the link and copy the image into your project.
Broken links will have to be resolved on a "link by link" basis. I was assisting someone else in a different thread and it may be of use to you. Click the link below to view that thread.
Click here to view
Cheers... Rick

Upgrade from RH10 to RH11 - cpd, failure to Close, failure to Import PDF Comments

Hello, am looking for help with a recent conversion of a project that has been upgraded from RH8-9-10 and now trying to go into 11. Apparently when going from 10 to 11, the author had similar issues to what I am having now and had to rebuild the entire project using existing files off the published version. Issues are: cpd error message; project won't Close Project, Close, or Exit (requires Task Manager); and it will not Import Comments from PDF. On our first attempt to upgrade, we experienced more and more lost topics (had an X on them in the TOC) and finally all files were like that. Reverted to 10 at that point. Have tried removing cpd / xpj / double-clicking the hhp (?) and a few other things. Any help appreciated! Thank you.

Before upgrading, try running Tools > Update DHTML effects in topics just to make sure.
Make sure all files are writable and that you remove the CPD before trying to upgrade.

Upgrade from RH6 to RH8

Hello RH Experts,
I need advice for buying the latest version of RH8. Our company upgraded from RH3 to RH6 in 2007. Now my boss wants me to find out about RH8. He is looking for two things - Context Sensitive Capability and Self Authoring capability.
Following are the questions and concerns I have:
How the above mentioned two features work in RH8?
Is it safe for me to download a trial version of RH8 because on the same PC I have RH6?
I had recently finished creating a Web help in RH6, what would be the process if we upgrade to RH8?
How would I implement these two features to my existing help?
Thanks so much in advance for your help,
Sangeeta

RH8 has the same context senstive capabilities as your existing version.
I am not sure what you mean by self authoring. You still have to type the topics.
I wouldn't put the two versions on the same PC where one is a production machine. File associations will change to the new version and it would be too easy to upgrade a project, there's no way back after doing that. Better to install it on another PC and play with copies of your projects.
When you upgrade, you simply open the project via the XPJ file, get prompted as to whether you want to upgrade the project and click Yes.
See www.grainge.org for RoboHelp and Authoring tips
Follow me @petergrainge

Trouble opening project after upgrading from RH7 to RH8

We recently loaded a RH7 project into Source Control 3.1. All things seemed to be working well. Until last week I was the sole user of the program and editor on the project. Last week the IT department attempted to add a new user to the project, installing RH8. The new user profile attempted to open the project in RH8 but we have not been able to completely open the project. This was done before upgrading my PC from RH7 to RH8.
We were unable to open the project (and converting) in the new profile, however when viewing the project in Source Control, it showed all the files were checked out exclusively to the new profile. We were able to utilize the 'check in' function in SC as Admin users and checked in all the files.
My PC was then upgraded to RH8 and I am attempting to open the project. I received the Upgrade project dialog box. (I select 'Upgrade). I then recieve a warning 'Your project file, C:\....cpd, is corrupt and cannot be opened. Try deleting this file and reopening the project."
I did this and tried to open the project. I got as far as the status bar showing the files/project was being loaded. After several minutes the screen goes all white and the Task Manager shows that it is not responding.
Any suggestions for this novice?
thanks!

Hi,
Please try the following tech doc and see if this helps in resolving the issue or not. Make sure that you have the backup of your project before trying these steps:
http://kb2.adobe.com/cps/528/cpsid_52862.html
Piyush Bhatnagar

Has anyone come up with a step by step procedure to upgrade from RH 6 for Word to RH8?

All my projects were made using Word 2003 and RH6 or RH4. We just upgraded to RH8, and I am getting all kind of errors. We followed the advice given in the forum, and deleted all the dot files. It got rid of the DLL message (error 49), but all the text and topics disappeared. The project opens to a blank document.
We still have Word 2003, and do not want to upgrade.
I do need some concrete advice urgently.
Thanks

The procedure does not state to delete ALL copies of the templates, those in Program Files are required.
Did you delete the files from Program Files?
Do you have those templates somewhere you can restore them?
Did you have a copy of the templates in the project?
Do you have a copy of the project from before you upgraded?
See www.grainge.org for RoboHelp and Authoring tips

Upgrading from RH7 to RH8: Problem with user-defined variables

Example:
Before upgrade: <uservariable name=Product_name1 x-showvalue x-value=MyProduct>MyProduct</uservariable>.
After upgrade: <?rh-udv_start name="Product_name1" ?>MyProduct<?rh-udv_end ?> .
Notice that there is now a space before the period. Any time my UDV is followed by another letter or punctuation, there is now an extra space. :-/ Does anybody know of a way to fix this besides using FAR to search and replace every possible combination of UDV + letter/punctuation?

Problems like that make me a whole lot happier that we upgraded from RHX5 where variables didn't exist! I think the best way forward IS to use a find and replace tool. Sorry.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.

Missing Snippet Descriptions (upgraded from RH7 to RH9)

Hi all,
I've pretty much successfully upgraded my RH7 project to RH9. I only noticed two problems, one of which is the subject of this thread - the descriptions for each of my snippets isn't displaying. It looks to me like this problem has something to do with the way descriptions were previously stored (in a title tag for RH7 and lower versions?) versus the way the descriptions are now stored (in a meta tag, i think, for RH8 and higher versions?).
I took a look at the hts file for one of my snippets that was upgraded from RH7 to RH9. The code looks like this (I've bolded the snippet description):
<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp 9" />
<title>Use this text above the table that explains Action menu items.</title>
</head>
<body>
Select an action from the
menu and click Go. 
 
Note:
The Action menu may change depending on the content, the content's status,
your permissions and what you have already accessed. Therefore, the options
explained below may not all be available at the same time.
</body>
</html>
THEN, I created a brand new snippet in RH9. The code looks like this:
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="topic-comment" content="this is a new test snippet" />
<title>New Snippet</title>
<meta name="generator" content="Adobe RoboHelp 9" />
</head>
<body>
This is placeholder text for your snippet. To add content to the body,
replace this text. 
 
For information about applying snippets to topics, press F1.
</body>
</html>
Notice how the description for the brand new snippet starts with "<meta name" but for the snippet that was created in RH7 (and then automatically upgraded by RH9), the description for the snippet starts with "<title>".
I have 101 (exact count) snippet files and would hate to have to go into each one and modify this line of code myself, so my question is this: Does anybody know a good, faster way to 'upgrade' all of my hts (snippet) files to follow the new RH9 format?
Here are two things I've tried:
1. Using TextPad, I manually made the change in the .hts file. Result: The description still does not display in the Description column in the Snippets pod (on the left in the screenshot below), but it DOES display in the Snippet Properties window (on the right in the screenshot below).
2. Copying the description from TextPad, then opening the Properties window for the snippet and pasting the description into the Description field, and saving the snippet. This WORKS...but I'll have to do it 100 more times to fix all my snippets, AND the Title tag still ends up being incorrect. Although things LOOK correct in the Properties window (i.e., the Name field indicates the correct name for the snippet, and the Description field now contains the correct description), here's the resulting code:
<meta name="topic-comment" content="Use this text as the explanation for the Add To Cart Action menu option." />
<title>Use this text as the explanation for the Add To Cart Action menu option.</title>
So, the meta and title tags end up having the same values! The title tag should say "Add To Cart" - I don't know how it's possible that it doesn't contain this text as the value for the title tag. Thus, it seems like in order to get the descriptions in there correctly, I have to do a copy, then paste into the Properties window in RH9, but to correct the Title tags I have to open the .hts files in a text editor (i.e., *outside* of RH9) and enter the correct title text for each snippet. Is this really going to be this time-consuming to fix?

Let's try again.
First forget thinking in INCLUDE mode. Everything will be included unless you exclude it.
Example.
Topic 1 has tag A applied to the topic
Topic 2 has tag B applied to the topic
Topic 3 has tag A applied to some of the content (let's say to the word Redrabbit) but not the topic itself.
Topic 4 has the tag A applied to the word Redrabbit and tag B to the word Greenrabbit but no tag on the topic itself.
This is how it should work.
Topic
Topic tag
Text tagged
Expression Not A
Expression Not B
Expression Not A and Not B
Header 6
1
A
Topic will be excluded
Topic be in output
Topic will be excluded
2
B
Topic be in output
Topic will be excluded
Topic will be excluded
3
None
Redrabbit is tagged A
Topic will be in output but the word Redrabbit will be excluded
Whole topic will be in output including the word Redrabbit.
Topic will be in the output but the words Redrabbit and Greenrabbit will be excluded.
4
None
Redrabbit is tagged A and Greenrabbit is tagged B
Topic will be in output but the word Redrabbit will be excluded
Topic will be in the output but the word Greenrabbit will be excluded.
Topic will be in the output but the words Redrabbit and Greenrabbit will be excluded.
Below is the expression dialog.
Here I have selected from Available Tags and put them in Exclude.
Click Advanced and you will see how RH writes the expression.
Written like that, does it now work for you?
See www.grainge.org for RoboHelp and Authoring tips

Odd pagination issue going from RH8 to RH9

I just recently upgraded from TCS2 to 3. I'm linking a structured FM book to a RH project. The FM to RH mappings are set to paginate at the ChapterTitle and Heading1 (top level section elements) levels. Everything worked fine in RH8, but in RH9 any time I have a ChapterTitle not followed by a paragraph, RH9 isn't correctly creating a separate topic for the ChapterTitle and instead creating a topic using the chaptertitle with the first Heading1 topic lumped in. This creates a problem since I'm using a htt for the chapter level topics to generate a mini-TOC to the sections in each chapter. If I add a paragraph after the ChapterTitle (before the first Heading1) everything works fine and I get a separate topic for the ChapterTitle and the first Heading1. All other Heading1 styles are correctly being generated as a separate topic.
To be clear, I'm using the paginate setting in the paragraph styles mapping and then using <$paratext_no_num> topic name pattern. Did something change between RH8 and 9? Do I need to just bite the bullet and add topic name markers?

There has been a change in the pagination behavior in TCS 3. TCS 3 does not allow creating of empty topics with just a heading text. If pagination is set on two heading styles with one following the other at a particular location, the earlier one is simply ignored at that particular location. In order to achieve pagination at such a location one needs to pick either of the two options as you have already mentioned in your post.
Add an extra paragraph in between with some relevant content.
Or use Topic Name Marker for pagination.
Mayank

I upgraded from 3gs and want to use my old 3gs as an ipod. how can i update my new apple ID on the 3gs as it still shows a previous one that I had?

I recently upgraded from 3Gs to Iphone4 and want to use my old 3Gs as an ipod. how can i update
the user ID on the 3gs to a new one that I have as it is still showing a previous user ID?

Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.

Is it really possible to upgrade from a Treo 650 to a Treo 750?

I am not a very happy customer at the moment, but any help would be greatly appreciated. I upgraded from my old Palm Tungsten to a Zire, then to a Cingular Treo 650, combining three devices into one. I have since discovered that the Treo 650 seems to have a faulty transmission mode, as I can rarely be clearly understood by whomever I call. Am on the second (or third, I have lost track) and continue to have the same problem. I get five bars of reception but can't be understood on the other end. A bit of a problem when one is trying to call 911. Am constantly told I am "breaking up". The repair shop says it "Can't duplicate the problem". OK, then I do not want to give up all the info I have stored in the fool thing, and the 750 seems to have a different system, so I thought I would try that. All the stuff I could find seemed to indicate it wouldn't be a problem to upgrade. When the 750 arrived, I tried to install the software from the CD on my Windows XP computer. No dice. Setup encounters an error and closes. Can't even look at the files, because setup tries to run any time I access the CD. From any drive. Gave it to my girlfiend to check on her computer, and the CD seemed to run fine. Other CDs work just fine on my computer. Must be some kind of conflict, but what? Tried calling the AT&T number that suggested they could help with setup, and was first connected to the business center, they routed me to the laptop center, who routed me to the network center, who said they would have to bring in the Palm customer service and connected me to a Mac guy that dumped me back to a menu that took me to someone for whom English is a second language with whom I was trying to communicate over a very poor satellite connection. They made no sense anyway. telling me first that I couldn't have two desktops running (wrong, my girlfriend has my old Zire and the CD worked fine) and then insisting that the serial number on my device had to start with a P, when it clearly does not have any alpha characters in it. Gave up on that route of assistance. Managed to get the new ActiveSync installed from my girlfriends computer over the network. Great. Now let's get my 650 synced with Outlook (which I have not used at home) and see if we can move on. Nope. First I have to update Outlook 2000 from the old Win98 to my current XP. Find the old CD, and square that away. OK, now sync to Outlook. Nope. The sync program gives an error, saying it will only sync with Outlook 98, 2000, and XP(2002). Good grief. I have Outlook 2000, and the software apparently does not recognize it. If the Palm doesn't work, there is no reason for me to keep this phone, and I am very close to returning it and abandoning the Palm entirely when I upgrade to something that works, although I dread re-entering all that information.
Post relates to: Treo 750 (AT&T)
This question was solved.
View Solution.

Thanks for the feedback. Today I installed an Enterprise version of Office 2007 I purchased a while back, but had not yet installed. Microsoft presented a few challenges, but they were quickly resolved. I then downloaded the appropriate conduit from Palm, and synced the 650 with the handheld overwriting the computer. Then used Active Destop to sync the 750. Satisfied I had moved as much info as possible, I called AT&T and had them move the phone number to the new Treo.
Bonus! When the guy at AT&T called me on the new phone to verify it, he said it sounded better than my landline.
Sorry for the streaming paragraph. When it is late I tend to write like I think.
Dave
Post relates to: Treo 750 (AT&T)

I upgraded from iPhone 3GS to iPhone 6. Everything converted fine until I deleted an app in error. When I downloaded it from iTunes, my account is no longer recognized by the app's host servers. Can I go back and re-sync one app from my old phone?

I upgraded from iPhone 3GS to iPhone 6. Everything converted fine. Yesterday I deleted an app in error. When I downloaded the software it from iTunes ( did this many times on the old 3GS), my account is no longer recognized by the app's host servers (Playtika), even though it did after the initial conversion. Can I go back and re-sync just one app from my old phone?

Try deleting what is called the iPod Photo Cache.
http://support.apple.com/kb/TS1314

I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

Upgrading from RH8 to RH10

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