Upgrading from sgd and sgdgw 4.5.907 to 4.6

I have gone through the docu, but found no exact explanation how to upgrade an exisiting
1.) sgd 4.5.907 to sgd 4.6 preserve the existing setup
2.) sgdgw 4.5.907 to sgd 4.6 preserve the exisiting setup like verisign certficate. The last time I tried to change the versign certificate, this took me ages.
any help I appreciate, thomas
Edited by: turbotiga on 30.10.2010 02:53

Hi Thomas,
Please install an extra machine with version 4.5_907.
- Then join your existing array and have all your array and ens settings synchronized.
- Detach the new server
- Upgrade your new server to version 4.5_933
- Upgrade your new server to version 4.6_911
You now know or the upgrade is successful and you can either upgrade the old or use your "clean" new server and take the "old" one out.
Moving a certificate should not be difficult. Take your time testing the procedure. You could use a temp server and test the certificate installation by overwriting your local DNS lookup by editing your local hosts file.
Regards,
Arno Staal
Divider B.V.

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Sam
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Arun Kumar.
sam: Hello
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi! Sam.
sam: My copy of CS design standard says my serial number isn't correct
Arun Kumar: May I please have your email address registered with Adobe while I review your request?
sam: .......................
Arun Kumar: Thank you for the information.
Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
Arun Kumar: Okay, sure I will help you with this.
Arun Kumar: May I have the serial number?
sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
sam: I pasted it into the box
Arun Kumar: Okay.
Arun Kumar: I checked with the serial number and it's correct.
Arun Kumar: Are you using the correct dvd?
sam: The suite installed and the nag screen's gone but the product still says it's a trial version
sam: I used the dvd provided
Arun Kumar: May I know which software trail version is installed on your machine?
Arun Kumar: Are we still connected?
sam: Sorry
sam: Creative Suite Design Standard 5.5
sam: Ai and PS say it's a tryout on the startup screen
Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
sam: The dvd was where I installed what I have from
sam: I deleted and reinstalled PS as I thought there was another problem with it
Arun Kumar: May I know which software was there before you installing the software form DVD?
sam: Brand new iMac
Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
Arun Kumar: Your product will get converted to full version.
sam: I'm new to Macs. How do I uninstall it?
Arun Kumar: Don't uninstall it.
sam: OK. Can you give me a refernce for this case for itf it doesn't work?
Arun Kumar: With the help of DVD run the software and choose the trial version.
sam: Choose the trial version???
Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
Arun Kumar: Did you got this two option when you installed the software?
sam: I was going to do it later! Shall I do it now?
sam: If you don't mind waiting...
Arun Kumar: Installation will take time and we can't wait for so much time.
Arun Kumar: I will provide you all the steps.
sam: OK
Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
Arun Kumar: When you will install the software, you will get two option.
Arun Kumar: 1) install on trail version.
Arun Kumar: 2) enter the serial number.
Arun Kumar: By both way you can activate the product.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: ...............
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1........
Daniel Pedapenki: Design Standard CS 5.5--- ................
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: .................
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1.........
Daniel Pedapenki: Design Standard CS 5.5--- ...........
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is .........6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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You are now chatting with 'Pritam'
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Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
.......Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: .-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: [email protected]
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
Daniel Pedapenki: Design Standard CS 5.5--- 1.4164
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is 1......-6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
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When I inserted the disk it came up with the serial loaded as ...............7313-xxx
Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

What is the upgrade from CS3 and 3.5? do I want it?

Dear Community. I needed to reinstall CS3. The Software Disks got ejected from my iMac I thought the Software was defective. I went searching for a replacement.
I found the Version CS3.5 upgrade so I bought it for $221.00 or so. Then it dawned on me that the optical reader in my iMac might be at fault. I then bought an external disk reader. The Adobe Software is perfect at CS. What would this upgrade 3.5 do for me? I could return it.

Just to let you know. I confconfused myself. When I attempted to reinstall
my CS3 Standard Design, the disks spit out of my iMac. I thought the
software was corrupted or something. I went online and found this CS3.5
upgrade. I snapped it up. I guess from a Bookseller on Amazon. Then I began
to wonder if the optical disk was malfunctioning. So I purchased an
external usb reader. The Design Standard immediately installed. Here's my
replacement software.The Surprise is that it is the Design Premium
Application. Why would I return it I"m having a Ball so much power. Do I
really need it no, but I reallty want it nowI regretto have brought my
confusion onto others, One Happy Ending. Thanks, Leigh

Upgrading from PC and CS3

I'm currently running Photoshop CS3 on a PC. I'm considering moving to a Mac platform and upgradinging to CS4 at the same time. I've heard Adobe will transfer PC to Mac license for a small fee. Can I do this while upgrading to CS4? i.e., should I buy the mac version of CS4, or the PC and then ask Adobe to send me the mac version?
Thanks,
Tim

Adobe is notorious for being very slow to crossgrade their applications to another platform. Back in June, 2009, a friend of mine wrote:
"Does ANYone here have any contact with Adobe that can provide actual customer service? Our senior editor, Kathleen, has been trying to do a platform change/upgrade request on our CS3 Production Bundle since APRIL, and has been getting nothing but a runaround from the published customer service entities. Two case numbers, 8 phone calls, promised call backs from supervisors that never appear, lost faxes, the eternal circle of handoffs (you need to talk to sales/no, sales can't help you, please talk to customer service/wash, rinse, repeat) --- you name it, and not one helpful person in the mix. It's been two and one half months. Meantime, they have our shipping money and we have an outdated bundle for the incorrect platform for our current needs.
"Honestly, I'm not inclined to bash a company's support without being given good reason, but this has to be one of the most frustrating experiences I've seen with any tech company, anytime."
This looks like a complete exercise in frustration to me. Here is the resolution to the issue, posted in July, 2009.
"Just wanted to give an update on our Adobe platform change/upgrade saga. Many of you were kind to give us resources and advice regarding the trouble we were having with Adobe's published front-line customer service...
"Longtime friend L.W. had the best suggestion though -- he forwarded my complaint to his friend Simon, a top executive in charge of video/film (dynamic) media applications at Adobe. I'm happy to say that the attitude towards customer service at this level is excellent, and within hours Simon initiated a review of our case which resulted in our getting the long-promised software yesterday -- and this case has started a dialogue within the company to avoid problems like this in the future. I think this proactive approach to accountability at the highest levels says good things about Adobe for the future. Thank you, Simon. The business world needs many more like you."
So you may be in for at least two months of non-service unless you can get in touch with someone like Simon at Adobe. I don't know Simon and I don't know how to get in touch with him, or anyone at his level. But "ladder climbing" up the ladder of supervisors may be your best shot. Also keep a complete record of all communication with Adobe, so that you can show the company how long it has been taking you to get the crossgrade.
Others have suggested the upgrade route (to another platform) is the best choice. That suggests that Adobe has made crossgrading nigh impossible and that only top management has the pull necessarily to get the job done. Since this is an Adobe forum, I would hope that, since last summer, their policies have changed and that id no longer takes two to three months to get the software crossgraded after payment has been made.
A comment from Adobe as to precisely what steps one should take to get results within a week would be appreciated.

Upgrade from CUCM and Unity 3.x to CUCM Business Edition 8.5

I'm trying to find the recommended upgrade path from CUCM 3.x and Unity to 3.x to a single CUCM Business Edition 8.5 server. As far as I can see there is no migration strategy from call manager cluster environment to a Business Edition environment. If there isn't has anyone done this and if so what steps did you take. As it stands right now I'm thinking of building it fresh but I would think there would be some more efficient way to do it. Any suggestions?

Hi Philippe
Not necessarily. If you're going to BE6K, then there should be a path to upgrade each of your applications from their current versions. As BE6K implements CUCM and CUC as separate VMs, you should simply be able to follow the well documented mechanisms to upgrade these platforms.
If you're going from Unity to CUC (any versions), then you'll need to use COBRAS for this available form the unitytools web site.
The method I've used for for CUCM upgrades (7.1(5) and higher).
1. Build CUCM under VMware at the same release as your physical appliance with same IP address and hostname (obviously put this on an isolation VLAN).
2. DRS backup current PUB and DRS restore onto new VM.
3. Upgrade new VM PUB to whichever release you want to get to following standard upgrade instructions. Note you may need to get a temporary V7 license from Cisco for this, otherwise you may not be able to upgrade (you'll receive a message saying upgrades not allowed in grace license period).
4. Rehost existing CUCM licenses. If you're going to V9, carefully check your license status before doing the upgrade. There's a few gotachs here, one recent one is that analog devices attached to VG2XX gateways now consume licenses whereas they didn't in earlier versions of CUCM.
If you're going to BE5K then it will be a manual process start to finish using BAT for CUCM, although COBRAS should work for Unity to CUC.
HTH.
Barry Hesk
Intrinsic Network Solutions.

Exchange 2013 upgrade from 2010 and no mail flow and cannot move mailboxes

I am in the process of moving to Ex 2013 from 2010. I have installed Ex 2013 SP1 on a new server 2012 R2. All of my Ex 2010 servers are SP3 RU 5. Ex 2013 is running and I can connect through the EAC and see all other Exchange servers and connectors that
were already in existence. Several puzzling things are happening now that the servers are in coexistence:
1) As soon as Ex 2013 was installed on the network, many Outlook users are continuously being prompted to enter their domain credentials. They can cancel the prompt and Outlook still sends/receives email. No user mailboxes are on Ex 2013 yet.
Why is this happening?
2) I am following the Ex 2013 Deployment Assistant and I get to the step to move the Ex 2010 Arbitration mailbox to Ex 2013 and the move does not happen--it just says "syncing" and never completes. I tried moving a test mailbox from Ex 2010
to the 2013 database and I get the same result. I created the move request on the Ex2013 server and I see it as queued on the Ex2010 server, so I know they are "talking" to each other. However, when reviewing the status of the move I
see "MapiExceptionNoAccess: Unable to open message store".
3) There seems to be no mail flow on the same Ex2013 server or between the Ex 2010 and 2013 servers. I created two new test user mailboxes in Ex 2013. The Ex2013 mailboxes cannot send/receive to each other or to Ex 2010 users. This
seems strange, unless I am completely missing something in the Ex 2013 install?
I know this is a lot in one post, but following the Deployment assistant, I was hoping this would be something that others have faced. Thanks for any input here.

Does the below points already fit for you.
Exchange 2013 Supported with the following minimum versions of Exchange:
1) Exchange*** 2010 SP3 on all Exchange 2010 servers in the organization, including Edge Transport servers.
2) Exchange 2013 CU2 or later on all Exchange 2013 servers in the organization.
*** If you want to create an EdgeSync Subscription between an Exchange 2010 Hub Transport server and an Exchange 2013 SP1 Edge Transport
server, you need to install Exchange 2010 SP3 Update Rollup 5 or later on the Exchange 2010 Hub Transport server.
Thanks Prem P Rana MCSA Messaging 2003 MCSE 2003 Server MCTS MCITP Exchange 2007, 2010 Gurgaon, India http://blogs.msexchange-experts.com

I upgraded from v2 and now newly created folders are not in recent list

I used to be able to create a new folder in v2 and see it immediately in the 'recent' list, but now it does not do that in the latest and greatest version. This is something I use all the time for filing new clients.
Thanks, Adrian

Hi Actually I never have needed support, it works perfectly for me. It's always a shame when an upgrade removes a feature you use all the time; I was genuinely surprised by that.
Anyway, I turned off my upgrade flag so I won't bother you again.
Thanks, Adrian

I purchased a lightroom 6 upgrade from adobe and they sent me a lightroom 5 update why?

Anyone else havging this problem, I call into the adobe sales and they take my money for a lightroom 5 to 6 upgrade and they send me an upgrade to lightroom 5.
What type of joke are they pulling here?

Please accept our apologies for the inconvenience caused. I see a new order for Lightroom 6 has been processed and the incorrect order will be refunded.
Kind regards
Bev

Why was i sold pscs5 upgrade from pse5 and now im having problems trying to install because pscs5 has no option for pse5. why is that? and can someone help me?

someone please help? the computer that i work on does not have an internet connection. and now im stuck!!!!!

Photoshop Elements is not in the upgrade path for Photoshop. If you just purchased Photoshop CS5 it was not done thru Adobe... they do not sell older versions of their software.

Upgrading from sgd and sgdgw 4.5.907 to 4.6

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