Upgrading from Trial version to Developer Edition

We installed SQL server 2014 trial edition in 2014 and the trial period just expired. No longer access SQL server 2014. Also in 2014 I purchased the SQL server 2014 Developer Edition.
I go in the maintenance section of SQL server 2014 and try to upgrade by entering my product key and get an error message that my product key is not valid. I called Microsoft and two different employees confirmed my product key is good.
Should I be able to upgrade from Trial version to Developer Edition by simply entering my product key?
Thank you

Hi cguay01,
As other post, you should be able to upgrade from Trial Edition to Developer Edition by entering product key from SQL Server setup wizard, you can follow the steps in this similar
blog. You can also use the following command lines to upgrade SQL Server 2014 Trial to a full version.
Setup.exe /q /ACTION=editionupgrade /INSTANCENAME=<MSSQLSERVER or instancename> /PID=<PID key for new edition>" /IACCEPTSQLSERVERLICENSETERMS
According to your description, the issue that “product key is not valid” might be caused by several reasons such as corrupted installation file, antivirus scanning and so on. There are some proposals for you troubleshooting this issue.
1. Please ensure that your SQL Server installation file is not corrupted. If you are using ISO download, please copy the content of the ISO image to the local disk on your computer and upgrade SQL Server from there.
2. Make sure you use corresponding license key matched the edition and version of SQL Server.
3. Make sure that you don’t exceed the limit of allowed activations of the product key.
4. Turn off any Anti-virus software when upgrading SQL Server.
There is also a similar thread for your reference.
https://social.msdn.microsoft.com/Forums/sqlserver/en-US/bdd94577-515c-49fa-be44-008eacece057/installing-sql-server-2012-on-a-new-vm-error-code-0x858c0017?forum=sqlsetupandupgrade
Thanks,
Lydia Zhang
Lydia Zhang
TechNet Community Support

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