Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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http://support.lenovoemc.com/

Similar Messages

Thumbnails missing ix4-300d after firmware upgrade

Eeverything was working well until the upgrade. I am using a WDTV live and the Ix4-300d together and accessing the NAS via media server on the WDTV. Tried restarting both and checking for updates but the WDTV has no thumnails anymore. I am not a techy but am stumped. Any suggestions

same issue here. i plan to finally call into Lenovo support on this; really annoyed w/the last firmware update. wish i woudl have just stayed on the prev version.

Lenovo Iomega ix4-300d Disk Firmware Upgrade

Hi guys,
Is there a any way to upgrade my Seagate ST2000DM001-9YN164 Firmware from the IX4-300D device?
The Seagate have a firmware upgrade utility, but is a livecd and it is for i686 hardware.
Solved!
Go to Solution.

We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower. Is there a particular reason you wanted to upgrade the firmware? These drives should work with our device without needing to update the firmware.
If you want to upgrade the firmware, then you will have to do so manually by taking the hard drives out individually and connecting them to your computer. Seagate has a program called SeaTools (http://www.seagate.com/support/downloads/seatools/) that you should be able to update the firmware with. However, be advised that if you are in warranty and perform the update and the device is damaged, it will void your warranty.
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Ix4-300d firmware update canceling

Hi,
im trying to update my ix4-300d from version 4.0.4.14600 to version 4.1.104.31360.
I downloaded the h4c-4.1.104.31360.tgz and checked its md5: 54b576b17f4628ee5465880418a37e0b to be sure it was not corrupted during download.
Then I upload the tgz-file to the NAS using the Web-Management and click to apply the update. He starts to decompress the update-file, but after a minute he jumps back to the management-page again and the systemlog states
Info: Software is getting updated to new version
Err: Software could not be updated, due to damaged Update-File
If I connect over ssh and check the md5 of the update-file, its still the same hash as stated on the lenovo-website, so the update-file itself is definitly fine.
md5sum /mnt/system/upgrade/staging/firmware/upgrade.bin gives the same hash 54b576b17f4628ee5465880418a37e0b .
I can see in top that he tryies to decompress the upgrade.bin through openssl and gzip and tar but is failing somehow.I did not found a logfile for this procedure yet.
Any Help appreciated.
regards
starlight

Hi,
found a logfile which states:
2014/11/09 13:14:16.747608: svcd[2008.2680]: (3942) DIAGNOSTIC: administrator: update firmware.
2014/11/09 13:14:16.914177: svcd[2008.2680]: (4907) ERROR: administrator: Illegal arguments
2014/11/09 13:15:00.055471: svcd[2008.2680]: (3933) DIAGNOSTIC: administrator: upg_tid: 1329517536
2014/11/09 13:15:00.136005: svcd[2008.2680]: (4440) INFORMATION: administrator: Updating software to version .
2014/11/09 13:15:00.153681: svcd[2008.2680]: (4255) DIAGNOSTIC: administrator: upload->exiting(65590)
2014/11/09 13:15:18.241847: svcd[2008.2755]: (1618) WARNING: Source image 'apps' (701255680) too large for target '/mnt/boot/images/apps.upgrade' (46297088)
2014/11/09 13:15:18.255083: svcd[2008.2755]: (1150) ERROR: Update Failed: Update Image bundle file is corrupted
2014/11/09 13:15:18.255690: svcd[2008.2755]: (4441) ERROR: The software could not be updated because the update file is corrupted.

Ix4-300d JBOD as truly independent disks

When I first bought the ix4-300d, I instlaled just one drive. I just tried installing a second drive, but I cannot get the two drives to show up as two truly independent drives, just one volume. I want to choose the drive in whch I can store the data on. It doesn't look like this is possible. Can the firmware be upgraded to have this ability?

I would not put too much hope on this.
As far as I have seen the ix4 -series never has been designed for supporting more than one volume ( either JBOD or Raid). You could try with iSCSI-Configurations, but I never have seen that alive yet.

Ix4-300d disk firmware

Hi,
I recently bought ix4-300d with 4 2TB ST2000DM001-1ER164 (firmware CC25). Already having updated the devices firmware I saw on this thread 1524192 "We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower". Now considering I have CC25 and the latest version by seagate is CC4H I was wondering how to upgrade the drives. I am fairly technical but I do not want to void the warranty so was looking at an official solution.
Thanks

Hello gsharad007
LenovoEMC does not have a firmware (seagate firmware) update utility that will run through the ix4-300d. If you wish to update the internal hard disks' seagate firmware, please go to the seagate support page to download any updates and apply them to the disks outside of the ix4-300d chassis. This would not void the warranty on the ix4-300d.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Cannot update to Firmware version 4.1.108.32627 on ix4-300d

Just bought an ix4-300d with 4-3Tb drives. I cannot update Firmware to the latest version. After uploading to the NAS, when I click 'Apply' or 'Apply all pending updates", I see a message that says "The update file is being decompressed". After several seconds, I then receive dialog box that says, "Error – The software could not be updated."
Any ideas what the issue could be? Are there any log files to look at?
Current Version: 4.1.102.29716
Upgrade to: 4.1.108.32627

Hello dcsantis
Check the event log for any abnormal storage alerts such as degraded storage, recoverable errors, missing drive alerts, etc. Those sort of alerts could contribute to the firmware update issue.
Some basic steps to try for the issue:
Re-download the update file again and check the md5 checksum from the download page. If the checksum fails, try downloading from a different browser or computer and check it again.
Try uploading and applying the file using a different browser or computer.
Try re-seating all disks with the unit off, then try uploading and applying the update file again.
Try swapping disks 1 and 4 to opposite bays, then try uploading and applying the file again after booting.
LenovoEMC support should be contacted to create an incident if the above steps do not work.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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Ix4-300d addiing hdd issue

Hi!
I started off with 3x3tb in RAID5 and now upgraded with a 4th disk of the same model. Extension went smoothly, and I see the new size in the Drive Management (as well as the header bar), however the shares still report the old size. Already tried rebooting but didnt bring the expected success
My guess is that some storage pool would need extending, but I didnt find any such option anywhere. Any help appreciated
Cheers,
Franky
Solved!
Go to Solution.

Hi,
I have the same problem actually with my new ix4-300d. Started with 3 3TB-Disks in Raid5 and added No 4.
Total Drive Size:10.92 TB
Capacity:8.13 TB
Used Space:4.01 TB
Free Space:1.32 TB
Unallocated:2.71 TB
Firmware Version 4.1.102.29716
Logfile entries:
08/26/2014 5:28 pm       System   9070   Expanding data storage.
08/26/2014 5:28 pm       System (svcd)   9088   Storage verification completed.
08/27/2014 4:27 pm       System   9076   Storage expansion completed.
Several times the message like
08/27/2014 6:37 pm       System   6923   The device is configuring storage...
The link "Perform an offline file system check then reboot" in Drive Management Settings did only reboot and no fs check started.
In this forum I found the link to ix4-300d/manage/diagnostics.html. The "Perform an offline file system check then reboot"-link in the storage section started a fs check, no change.
What can be done?Thanks für Help HCHO

IX4-300D firmware downgrade

Upgraded firmware to 4.1.112.33292 for added security, Now there is not enough space to install optware. I get as far as installing gcc and then error installing python. My previous firmware was 4.0.4.14600, so I tried to download this version from http://download.lenovo.com/nas/releasenotes/lifeline-rn-v4.0.4.pdf which refers to the link: ftp://asgimage:[email protected]/h4c-
4.0.4.14600.zip but the link is dead. So, my only option is to downgrade to 4.0.2.9960 because it is the only other version that is available. So I download this and try to downgrade but i get the message "error, the update file is not valid". My request is simple....Please provide clear instructions on how to downgrade the firmware and supply working links to previous firmware versions.

5cramble,
Please see my reply on your other thread here:
https://forums.lenovo.com/t5/Iomega-Desktop-Network-Storage/IX4-300D-firmware-downgrade/td-p/2139824

Migrate from Raid 1 to Raid 5 with IX4-300D

I am considering to buy a IX4-300D.
But what I would like to know: I might consider starting up with 2 drives in RAID-1, and later down the road buy a 3rd drive to upgrade my to RAID-5.
Can this be done on the fly, meaning I can just put in the 3rd drive, and I can upgrade to RAID-5 without data loss?
(Yes, I should certainly have a backup before doing that, but I would like to get around to create a new RAID-5 and having to copy back the data from the backup)
And will I be able to upgrade my 3 drive RAID-5 later to 4 drives?
Solved!
Go to Solution.

Have not tried / seen this yet. All lenovo pieces with raid 5 had 4 disks in, although theoretically it would work with 3, see http://en.wikipedia.org/wiki/RAID
If you think that deeply into it you should also spend the 90 Euro for another e.g. 2 TB WD RED
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

How do I disable administrator username and password entry to access ix4-300d

With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS. This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
Thanks,
Bill

No hazzle, just do it.
This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
BUT - in the EVENT LOGS panes I get the following message:
Event
4462 An Uninterruptible Power Supply (UPS) has been recognized.
and if I unplug the USB connector between the UPS and the iX4-300d - the message
Event
4463
The Uninterruptible Power Supply (UPS) has been removed.
is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
ALSO:
Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section, so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
(Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
DG.

I've tested this with an ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
Give it a try....
B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
Someday a hard drive will fail and I and I have to replace it. I read through the users manual briefly and I didn't see any documentation on how to perform a hard drive replacement and not lose any data.
So here are my questions:
1) I know per the instructions that Lenovo prefers using identical hard drives. Let's say in 2 years, 1 hard drive fails. Most likely, the same model Seagate hard drive will not be available. So will using a replacement hard drive by the same manufacturer with similar specifications work?
2) Will the front panel (or the software) tell me which hard drive has failed?
3) What is the proceedure for replacing a hard drive after a failure occurs? I read that the IX4-300D is not hot-swappable. So do I just power the IX4-300D down, replace the hard drive, and turn it back on?
Solved!
Go to Solution.

Hi exceptionalht,
It is best to replace the hard drive with one that is the same manufacturer, rotational speed, and capacity, so it does not have to be exactly the same model.
The front panel should show which drive has failed. If not you can check the web interface to find out.
That is the basic procedure for replacing a hard drive. You can see a more detailed instructions here: Installing hard drives in an ix4-300d
Have questions and need answers?
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I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Upgrading HDs on ix4-300D

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