Upgrading Illustrator CS3 to CS4 Premium Suite Upgrade

Hi Guys,
A company I maintain the Computer systems for has got Illustrator CS3 Volume Licensing Version as they bought 5 copies for their graphics design company.
And the went out and bought Adobe CS4 Design Premium Suite Upgrade Retail Version. They have just bought a new computer and went to install CS4 Design Premium Suite Upgrade without any other software installed and it comes up asking for the serial number of the Illustrator CS3 and they enter the key and it comes up invaild key.
Do I need to install Illustrator CS3 on the computer then upgrade to CS4 Design Premium Suite Upgrade.
Thanks
Matthew

AFAIK, you can't upgrade a volume license to a individual license.
You'll need to call Adobe to straighten this out.
Bob

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sdfsdf e3wwre4
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"Fish Stalker" <[email protected]> wrote in
message
news:get7rv$b73$[email protected]..
> Hello,
> I am upgrading to CS4 from the CS3 design premium, and
was wondering how
> to
> get rid of all the CS3 programs with out deleting all my
extensions in
> Dreamweaver, all my components is Flash and so on. It
seems as if all the
> programs don't actually have an unistaller in the design
premium. Should
> I
> just throw them in the trash... I don't think so, but
I'm not sure. if
> any of
> you have any ideas I would love to hear them.
> Thanks for your time.
>

Upgrade from CS3 to CS4 won't accept CS3 serial number

Hi
I bought a downloadable upgrade to CS4 Design Premium a couple of weeks ago, installed OK, accepted the new serial number but when it asked for my CS3 serial number it won’t accept it. I have contacted Adobe Support and they told me that I needed to reinstall as they thought that it was doing this because I hadn’t chosen International English as the language and my original CS3 was set to International English. I did this but it still won’t accept my old serial number and I am having to use the programmes as a trial version. I have contacted Adobe again but it has been a week now and no response – has anyone else had this problem? I am getting concerned about what will happen when the trial runs out!
Thanks for your help
Message was edited by Jochem van Dieten: removed attached image with serial number

Downloaded OK – Installed OK – when I open any of the programmes I get a Software Setup box that opens asking to choose the option of using the product on a trial basis or inputting my serial number – I input the new CS4 serial number and that is OK – then you click next and it brings up an Upgrade Check asking you to select a product that you already own (this is only a drop down menu of CS3 items, i.e. Design Premium, Master Collection etc) and asking you to input the serial number for this product – this is where it is falling over – I input my old CS3 serial number and I get a cross and a box that comes up saying <The serial number you have entered does not match the product you have selected. Please try reentering the serial number, or selecting a different product from which to upgrade> this is where I am putting in my CS3 Design Premium serial number and it won’t accept it even though it is correct and is even listed under my Adobe Account as CS3 Design Premium!
Hope that makes more sense

Upgrading Illustrator CS3 to CS4 Premium Suite Upgrade

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