Upgrading itunes 10.1 64-bit

When I started to download the new itunes it seemed to be working ok, then it quit and gave me this message
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again. or enter an alternate path to a folder containing the Installation package "Itunes64.msi" in the box below."
Then is gives a box titled "Use source" which I have tried extracting the installation to my desktop and trying to use it as a path, but it wont take it..
and it says that my old version is now missing files.. and I cant use it, so I am stuck inbetween the old one and new one. Having and Iphone, not having itunes is kind of impossible.
Please help me

Thank you hayley, that's perfect information.
Click OK to try again. or enter an alternate path to a folder containing the Installation package "Itunes64.msi" in the box below."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

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I have a sony laptop with windows 7 (64 bit) which I upgraded to windows 8 64 bit. But the machine had to be formatted and this time loaded windows 8 32 bit. Now I have tried itunes for 32bit win 8 as well as for 64bit win 8 but none is getting installed

I have a sony laptop with window 7 64 bit initially which I upgraded to windows 8 64 bit. But due to formatting later, I had to reinstall the windows and this time I installed windows 8 32 bit. Now I have tried installing iTunes for 64 bit windows 8 as well as 32 bit Windows 8 but none of them is getting installed. The message I get is, "this programme is not compatible for your pc" (or words to that affect since I dont remember the exact words but this is the meaning).
Can some body send me the link to the right file please. I need iTunes to transfer files from my iPod and iPhone to my laptop.
Regards

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
-Griff W.

Problem with itunes and windos 64 bit

Firtst of all hello i am from greece sory if i have difficult to explain something but i try.I have problem to find and work correct itunes for windows xp 64bit i try a lot of different i tunes new and older versions but i have problem nother install and work correct please help me do yoy have a version who work in xp 64bit thanks

Let's say this again to make sure it is clear (there is obviously a language barrier here): there is no version of ITunes for the 64-bit version of Windows XP. Users have had some limited success in forcing the version iTunes that is intended for the Windows Vista 64-bit onto Windows XP, but it is not easy and does not always work.
If you are unable to make it work, you will not be able to run iTunes unless you are willing to go back to the 32-bit version of Windows XP or to upgrade to Vista or Windows 7.
Regards.
Message was edited by: Dave Sawyer

Still cannot upgrade iTunes

This is an update to an earlier question I had posted.
I desperately need help!
I have a Dell Inspiron 1525 laptop with Windows Vista 32-bit and a 2nd generation iPod touch running iOS 3.1.3 (7E18). However, I would, obviously, like to upgrade to the latest iPhone OS.
The problem? I can't.
Ever since iTunes 9 came out, I have been unable to successfully upgrade iTunes. I can only get up to version 8.2.1 to work on my computer. The install will appear to go fine, but I'll get various errors and even after getting a "iTunes was successfully installed" finish window, get an error saying that iTunes cannot open because Apple Application Support was not found, even though Apple Application Support installs as part of the iTunes install for iTunes 9 and higher. I also get an error trying to update via Apple Software Update.
I have literally tried every single thing I can think of or find online, including the "trouble installing iTunes" troubleshooting instructions on Apple's website. I am not sure I can take this to Apple for repairs because my iPod is out of warranty. Plus I have a PC, not a Mac. I did call a nearby Apple Store to see if I could bring it in, only to be told they don't work on PCs. The guy then asked what my issue was, and I told him. He told me to try Googling it, which of course I have already done -- many, many times.
To prove my claim is real, I have been making screenshots of all my errors. Here they are:
When installing iTunes from the website or from a prompt within my current iTunes version, after a bit I tend to get this error:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror1.png
I click ok, the install continues, and then on occasion I have gotten this error:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror2.png
I click out of it, the install continues, and then when it's almost to the end, it tends to stall:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/itunesstall.png
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/itunesstall2.png
Once recently while it was stalled, I got this error:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/applemobiledeviceerror.png
(I should mention, in relation to this error, that I am the only user of the computer on which this is occurring, and I do have admin privileges on it).
Yet after all that, I still get this happy screen:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/itunescongratsinstalled.png
I click "Finish," only to get these errors:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror3.png
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror4.png
As I've said, I've tried everything. Someone suggested I install QuickTime separately, which I did recently, only to get this error:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/quicktimeerror.png
And as I said before, trying to do the update via Apple Software Update doesn't help either:
http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror_applesoftwareupdate-1.png
What should I do???

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up +en passant.+
Go into your Windows update and try to check for new updates. Do they fail to install? If so, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you?

Update install and delete error says itunes is on a network unavailable. I also upgraded Itunes and now it won't recognize my Ipad touch

I upgraded Itunes about a month ago and since then It does not recognize my Ipod and then I tried to update again and it won't upgrade. The error message says it's on a unavailable network path not found. So I tried to get tech support they told me to delete and start over. I went through my control panel and it gave me the same network error and would not delete the software. I am beyond frazzeled over this. Please help.

Essentially 'b noir' is correct, it will be relating to the .msi file that is, for lack of a better word, screwed. It's a pretty long process in order to cleanly remove and redownload the correct file.
Not really a long process if you can hunt down a copy of the Windows Installer CleanUp utility. If you have that installed and working, then so long as you know which particular msi (or msis) are being complained about, you can get past the issue in most cases pretty quickly. For example, for an itunes.msi message see:
error message that I'm missing iTunes.msi.
There's some additional information in my notes on the bookmark about one possible complication requiring a bit more work. (I'm steadily building the additional info on advanced troubleshooting into bookmarks as I build my public Bookmarks, and eventually tag searches on my Bookmark tags should pull up advanced troubleshooting steps too.)

Upgraded itunes now XP SP3 computer continually reboots even in safe mode

I don't understand how a software program can be written by a leading-edge professional company and cause a computer's operating system to crash. I have Windows XP, 32-bit, SP3. I plugged my iPhone 4S into my computer for the first time to upload some songs from itunes. iTunes stated that I must update iTunes to work with the iPhone. Since I have had trouble every single time I have updated iTunes, I considered not updating, but I figured having songs in my iPhone was something that was worth having to possibly recreate my iTunes library for once again, since the library had been corrupted by every previous iTunes upgrade. So I chose to upgrade iTunes. Well, the last thing I saw my computer display was that iTunes upgrade was complete and now I would have to reboot my computer. The first reboot presented me with the "something occurred the last time windows started" screen where I could choose to start windows normally, which is odd because there had been no problem with the last reboot. I selected "start windows normally". Very quickly I was presented with some kind of blue error screen that quickly disappeared and the computer automatically restarted itself. I selected "use last known good configuration" the second time around. Same thing, very quick blue error screen that there is not enough time to read one sentence followed by automatic restart. Same thing when I selected start in safe mode. I have a suspicion that this is some kind of purposeful programming on Apple's part to make me as a Windows user think Windows is unstable and a poor product so I will go out and buy a Mac. Well, no, unless anyone has any suggestions for me to recover by Apple's poorly written iTunes software, I will just reload Windows, reload the latest version of iTunes for the final time. The next time iTunes requires me to update to use one of their new products, I will return the new product to the store and find another product to take its place. I would appreciate any suggestions any other users have. I am pretty disgusted right now.

I'm having a similar issue. I can play my videos in quicktime 7.74 but not in iTunes version 11.1.3.8

I tried to upgrade itunes and i get windows error 7

i tried to upgrade itunes and i get windows error 7 - it says "The procedure entry point AVCFPlayerEnableHardwareAcceleratedVideoDecoderKey could not be located in the dynamic link library AVFoundationCF.dll

Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

ITunes 10.5 64-bit resetting preferences and library

I have been reading the discussions here, but have not found anyone with the problem I am experiencing with iTunes 10.5 64-bit. The problem is as follows: Each time I start/restart Windows 7, iTunes reverts all settings and the library to the default settings from installation. I store my music files on an external drive and esperience no loss of files, album art, podcasts, playlists, etc. upon start/restart. This issue has only appeared since work upgraded the laptop to a 64-bit machine, on which Apple will not allow a 32-bit version of iTunes to be installed. I have saved a backup copy of all the files in the C:\Users\(user)\My Music\iTunes folder once iTunes settings and library were updated to point to the files on the external drive. However, no matter what I try iTunes returns to the "installation" state everytime the computer is started. Note: As long as the computer is running, I am able to open and close iTunes without losing the settings and library.
Keeping fingers crossed in hopes someone can help!
Software: iTunes 10.5.0.142 64-bit
Laptop: Dell Precision | M440
OS: Windows 7 Professional SP1 64-bit

Thanks to NCPlater, here is the solution that worked for me:
https://discussions.apple.com/message/17207475#17207475
After following instructions for three different solutions that did NOT work; I found the solution that did work
on the support site for Syamntec.
Readers - Please, you must be VERY familiar with pc jargon and windows vernacular to accomplish the reset
of ALL the permissions in your registry.
Follow the ditrections below and pay attention to the notes for those running 64bit Win7.
Step one, back up the registry.
Step two, go to the MS KB:http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf -ed6985e3927b&displaylang=en and download the file that installs subinacl. It is an MSI file, and will do a quick install of a few Microsoft files. Hint: Look in the folder listed below, "subinacle.exe" may already be there.
Step three, create a batch file (subinacle.bat) with the following commands: (Use Notepad - copy & paste, not the red stuff)
cd /d "Program Files\Windows Resource Kits\Tools" (only for 32bit/x86 machines)
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose For 64bit machines substitute for first line of bat file: cd /d "c:\program files (x86)\windows resource kits\tools"
Step four, run the batch file. Let it run until the Command Prompt screen closes, may take 30 minutes or more.
Step five, reboot the machine and run the install again.

Upgraded iTunes and Quicktime now whole puter not working

I just upgraded iTunes and Quicktime for OSX 10.4, now after a restart i finder just keeps flashing, on and off and i cant open anything. Need help to fix or go bak to old versions?

thanks sarah, but the disk didnt work. i get to verifying my main drive and it comes back with:
First Aid Failed
Disk Utility stopped verifying "***" because the following error was encountered:
The underlying task reported failure on exit
and in the first aid window it says:
Volume Bit Map needs minor repair
Checking volume **** needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
I try to repair disk anyway but says the same thing on trying to do that?? any suggestions anyone?
Could i get the update for 10.4.8 and put on a disk to upgrade the OS from booting from the CD or from terminal mode? Does anyone think this could fix the prob?

I am unable to upgrade iTunes in Windows XP, please advise

I attempt to upgrade ITunes on my PC and I never receive the exe file on my desktop I need to do the upgrade. Please advise. Thanks.

There is some anecdotal evidence that the scripts on the Apple site that are supposed to detect the version of Windows you are running may fail for some users - jumping straight to the "Thank you for downloading ..." page with the installer not having been downloaded. As an alternative, you can go directly to the relevant downloads:
iTunes 12.1.0.71 for Windows (32-bit) - itunessetup.exe
iTunes 12.1.0.71 for Windows (64-bit) - itunes6464setup.exe
There is an alternative downloader for 64-bit editions of Windows here:
iTunes 12.1 for Windows (64-bit — for older video cards)
that seems to address the playback issues that some users have been reporting with the full 64-bit version (the alternative installer here is the same architecture as most previous "64-bit" versions of iTunes, i.e., a 32-bit application with a 64-bit installer). The "for older video cards" reference does not seem to fully define the scope of systems for which this alternative works better.
See turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for more details if you're still having problems with installation.

ITunes 9.1 (64-bit) causing BSOD crashes with Windows 7

I installed iTunes 9.1 (64-bit) this evening and my computer running Windows 7 (64-bit) repeatedly experienced the blue screen of death (BSOD). The computer would restart in safe mode. Upon restart, the BSOD would occur again within a few minutes.
iTunes was successfully installed and was operable up until the blue screen.
I completed a system restore and my system is stable once again. However, certain iTunes files were removed and now iTunes will not function.
Does anyone have a link to an iTunes 9.0.3 for Windows 7 (64-bit)?
Has anyone experienced a similar problem and have a solution that allows 9.1 to work without crashing my machine?

FF,
I had the exact same problem. I upgraded iTunes to 9.1 and it caused a BSOD. I booted into Windows Safe Mode (Hit F8 as soon as you see the Windows start up screen) and disabled the itunes services. Rebooted and the system is now working. I'm not sure what the deal is with the iTunes 9.1 but it definately breaks Windows 7.

Hi. I'm trying to download itunes on vista 32 bit. I've uninstalled my previous version of itunes. Each time I start downloading it stops at 12% - every time. I've turned off my pop-up blocker. Any ideas greatly appreciated

Hi. I'm trying to download itunes on vista 32 bit laptop. I've uninstalled my previous version of itunes. Each time I start downloading it stops at 12% - every time. I've turned off my pop-up blocker. Any ideas greatly appreciated

After this frustrating event, just wanted to let others know how I solved it. After fully deleting iTunes 8 - still no success. Finally went to the Apple store in Perth WA. Using their in store wireless, it downloaded fully. I use wireless 3 and obviuosly the signal is not strong enough. The Apple store is one amzing experience - worth the frustration with getting iTunes 10 downloaded. Will have to take another visit to the store as my upgrades keep falling over.

I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod

I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod although I can see the iphone but NOT the iPod on the computer (windows 8.1 Pro). I checked everything , cable, services, stop and start and automatice, etc.and went through all the steps on the apple support site, to include removing all apple software in the designated order and reinstalling it. iTunes still doesn't see the iphone.
The Apple iPhone shows up only under protable Devices in the Device Manager window and has a Yellow ! warning triangle, and there is no Apple USB controller in the devices menu.under Universal Serial Bus Controllers. When I look under the properties of the Apple iphone, it says in Device Status, to reinstall the drivers for this device (Code 18).
When I do this, I get the following: "Windows found driver softweare for you device but encountered an error when attempting to install it" Apple Mobile Device Driver One of the installers for th this device cannot perform the installation at this time. I tried both suggested locations on the C: drive.
Also I can't seem to find out how to install the Apple USB Contoller or is that related to the problem above?
The iphone and my ipod work fine with this version of itunes on Windows 7 on my laptop. is it possible that I am missing a critical update from Microsoft on the driver and USB controller? I have been leery of installing them since my computer had problems with some updates in January.
I 've tried every thing listed in this forum, I think, and the Apple support page on this subject. Please help!

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

I cannot install iTunes 10.2 64 bit on Windows 7 Home Premium

I'm able to download the iTunes 10.2 64 bit program without any issue. However, when I try to intall the program Windows installer issues error message: "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package”.
I have tried to open 'itunes64bit.exe' as the Administrator but this still doesn't work!
I’ve scanned a Microsoft forum for iTunes download/installation problems. Most answers on the forum refer to a system32 error appearing when they attempt to install itunes64bit.exe on Vista or Windows 7.
One member had a solution whereby they downloaded a program from Orca to increase Windows Installer’s capability and another to help install iTunes.
The problem is that Windows Installer will not install these downloaded programs either!
I’ve followed tech advice to change the Windows Installer setting from ‘Service Status’ stopped to ‘Service Status’ started and applied/ok’d changes. However, as soon as I try to install a non-windows program it automatically defaults to the ‘stopped’ setting and issues the error message about not being able to verify the package being installed.
I followed the steps to unregister and reregister Windows Installer too, also to no avail.
You’re probably thinking this sounds like an administrator issue. However, I’m the only user and Windows 7 is registered to me – which should make me the only administrator.

Hi Lee,
"You’re probably thinking this sounds like an administrator issue. However, I’m the only user and Windows 7 is registered to me – which should make me the only administrator."
You are correct but to a point. I thought so too, however, like you, I am "second in command"...under myself.
I was in the same situation and tried others' successful workarounds. Nope. Actually, an ongoing frustration for a few months to no avail...until I came across this link, http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/ this-installation-package-could-not-be-opened/40c3cf33-b155-4dc7-b21e-ca5acce105 f3. It shows you how to access the Administrator login, literally. It worked for me.
This is from a Microsoft support page (SJ has probably been alerted, so I don't have much time, LOL). I did not want to hit that "final" option and reinstall Win 7. The first time was trying enough and I was about to give in.
" I’ve scanned a Microsoft forum for iTunes download/installation problems. Most answers on the forum refer to a system32 error appearing when they attempt to install itunes64bit.exe on Vista or Windows 7."
I was opposite on this one. What led me to think it wasn't the above was seeing this user " ` " , also known as Accent grave. The Users first file is labeled " ` " and has a little gold lock on it. When I scanned Task Manager, under Processes Tab, the User Name column showed " ` " attached to certain processes. I knew it was me, but did not realize it was the Alpha me
I cannot say if the system automatically did this or I or Alpha (I'm blaming Alpha). If there is a way to change this I do not know, and if I should. Either way, I will do some more research and pray another personality isn't isn't lurking about
Hope this helps you.
Ss

Unable to upgrade iTunes 10.1 or add new user

I have iTunes 10.1.0.56 installed on a Windows 7 PC. Whenever I try to upgrade to any newer version, the installation stalls. The dialog box says that the program is trying to use a resource that is unavailable, then it prompts me to try to find the folder containing iTunes64.msi, which is the installation program itself. One of the suggested locations is "C:\Program Files (x86)\iTunes\iTunes.exe"; another is C:\Program Data\Apple Computer\Installer Cache\iTunes 10.1.0.22\ which was probably the first version I loaded after I bought the PC. I have tried over-writing the version number; I have also found temp folders in cache from previous upgrade attempts, but none of those folder names work. I keep getting the message that (whatever) is not a valid installation package. Eventually I have to cancel the upgrade.
iTunes works fine for me and my children on our respective user profiles. We all have iPods and used iTunes regularly. My wife up to now is a non-iTunes user but she just got an iPod Classic for her birthday. However, when she launches iTunes from her profile, the installation program launches and then stalls with the same error messages as above. So she can't use iTunes and without having her own iTunes account, her iPod is useless.
I have seen this problem or similar issues discussed on other boards, mainly involving older versions of iTunes and/or Windows. I have pretty much the latest of both but can neither upgrade iTunes or set up my wife as a new user. Can somebody out there help me?? Thanks!

I also encountered the same problem.
and yes, I uninstalled and reinstalled itunes 10.1.1 bla bla blahhh....
Same issue!!! itunes cannot open cuz the mobile device support not started etc..
but when reinstalled prior itunes version 9.2 its gone
and issue fixed.
i can sync my 3G.
but not my 4G. it says you need to upgrade to 10.1 or above
spending the whole night to fix the problem which never occured b4
i finally find out one thing.
pl keep in mind im not a computer exprt
i tried this and it worked, i don know what fixed it, bt it works
try this at your own risk. some comp genius will tell us weather this way is right or not.
ok. lets start...
in your desktop make a new folder. name it Kmh_\CoreFP
try uninstalling the newer version 10.1
only the itunes not other mobile div suprt, application suprt etc.
dont mind the following order:http://support.apple.com/kb/HT1923
and reinstall itunes 9.2
go to C:\Program Files\Common Files\Apple
you wil find a folder named "CoreFP"
copy it and paste to Kmh_\CoreFP
uninstall itunes 9.2
and reinstall itunes 10.1 again
go to C:\Program Files\Common Files\Apple
you wil find folder named "CoreFP"
find the difference in properties comparing the one u stored in Kmh_\CoreFP
ok delete it and replace it with the one we stored stored in Kmh_\CoreFP
restart the computer and start itunes now
what happens?
best of luck.
-Kmhm63
reinstall the newer version 10.1
I would suggest that you revert back to prior working version until Apple comes out with an update that fixes what 10.1.1 broke.

Upgrading itunes 10.1 64-bit

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