Upgrading Memory Modules: HP Envy Rove 20 Mobile All-in-One PC

Question

** Be aware that performing this process to an In-Warranty device could effect warranty coverage.
Memory Max
 16GB DDR3 SDRAM (2 SO-DIMMs)
CAUTION: Observe all precautions when removing and replacing components.
To prevent damage to the unit, protect data, and avoid personal injury, review and follow these precautions.
Before you begin
If the unit contains heated components, wait until the components have cooled off before proceeding. Refer to the service manual for details on how long each component requires to adequately cool off.
Put on your electrostatic discharge (ESD) wrist or shoe strap to avoid damaging any circuitry.
Place an ESD mat on a suitably grounded surface, and then place the unit on the mat.
Remove any devices from the unit being serviced, such as diskettes, tape cartridges, or CD-ROMs.
Power off the unit and any peripheral devices that are connected to it.
NOTE: Replacing a hot-plug device does not require powering down the unit.
Disconnect the power cord from the electrical outlet and then from the unit. When a unit is plugged into an AC power source, voltage is always applied to the unit. You must therefore disconnect the power cord from the power source before opening the unit.
Disconnect all peripheral device cables from the unit.
Static electricity
Static electricity can damage electrical components. Before removing or replacing a component, observe the following precautions to prevent damage to electric components and accessories:
Remove all ESD-generating materials from your work area.
To avoid hand contact, transport and store all electrostatic parts and assemblies in conductive or approved ESD packaging such as ESD tubes, bags, or boxes.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Before removing items from their containers, place the containers on a grounded surface.
Do not take the new component out of its ESD package or handle any component before connecting your ESD wrist or shoe strap to a suitably grounded surface.
Always use an ESD-protected work station when servicing the unit. If an ESD work station is not available, ground yourself to discharge body static by touching the metal chassis of the unit you are servicing.
Avoid contact with pins, leads, or circuitry.
Use the ESD package provided with the new part to return the old part.
Disassembly
Ensure that you take the following precautions when disassembling a unit:
Label each cable as you remove it, noting its position and routing. This will make replacing the cables much easier and will ensure that the cables are rerouted properly.
Keep all screws with the component removed, if applicable. The screws used in each component can be of different thread sizes and lengths. Using the wrong screw in a component could damage the unit.
If the unit contains light-sensitive components such as toner cartridges, store the component in its original packaging or in a dark location to avoid damage.
STEP 1: Removing the bottom cover
NOTE: The battery cannot be disconnected until the back cover is removed. Use care not to power on the unit during handling.
With the unit flat, back cover facing up, close the stand.
Remove the media card or media blank from the media slot in the center of the bottom cover.
Using a non-marring tool, carefully pry out two rubber screw covers.
Loosen completely, the two captive P1 Phillips-head screws that secure the bottom cover to the back cover.
Starting along the bottom, carefully pry off the bottom cover and pull it away from the unit to remove.
STEP 2: Remove the back cover
Remove the five 6 mm P1 Phillips-head screws that secure the back cover to the unit.
Starting along the sides, carefully pry off the back cover and pull it up and off of the unit to remove.
STEP 3: Memory Removal
Before you begin: Disconnect the battery cable from the system board.
Push both arms outward simultaneously to release the memory board to the spring tension position.
CAUTION: When handling a memory board, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory.
Grasp the memory board by the edges and pull gently to remove it.
Place the memory board in a static dissipative bag.
STEP 4: Memory replacement or installation
Grasp the memory board by the edges and remove it from the static dissipative bag.
Align the notch in the memory board with the key in the empty board receptacle on the system board.
At an angle, gently insert the memory board into the slot on the system board.
CAUTION: When handling a memory board, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory. 
Press the memory board down to latch the arms. 
NOTE: Be sure to reconnect the battery cable to the system board before completing reassembly of the unit.
STEP 5: Back cover replacement
Align and press the back cover into position until it snaps into place.
Replace the five 6 mm P1 Phillips-head screws to secure the back cover to the unit.
STEP 6: Bottom cover replacement
Align the bottom cover tabs with the slots in the back cover.
Carefully press the bottom cover into position and snap it into place.
Tighten the two captive P1 Phillips-head screws to secure the bottom cover to the back cover.
Replace the two rubber screw covers.
Replace the media card or media blank removed earlier.
Press the stand release button to have the stand pop up to support the unit when it is upright.
** Remember to keep the original RAM module(s) for potential future troubleshooting needs.  If you ever have to send the unit in for repair it will have to have these original module(s) in place.
Hope this helps,
Jason
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I am not an HP employee.

Answer 1

Hi Jason
Can you buy replacement backs for the rove
Thanks