Upgrading my account

Hi I had Adobe 7 photoshop and had a problem so we had to scrub the computer and when I tried to add the software back the email that I had included this product key ...
http://www.photoshop.com/account/verify?key=fac0fb25119344468b8alcf201bb5e0e. Do I need to use this key to upgrade to the new package? I see it is $119 for the Photoshop Elements II and Adboce Premiere Elements II that I would like to upgrade to. ---I just want to make sure there is no additional fee. Please advise. Heather

There is no additional fee. You will get separate serial numbers for PSE11 and PRE11. You will not need a serial number for any previous version. If you buy a download it will be for a single platform. If you buy the boxed version you will get DVD’s for both Windows and Macintosh.

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Itunes says I need to upgrade my account but then it gives me an error

So since I've been using iTunes I've always used my AOL info to log in. Well, just a few days ago it started saying I needed to upgrade my account to a free Apple ID if I want to continue purchasing new music or using my current music. So I click for it to upgrade and it will take me to the page where it says change this account to use a Apple ID. When I click continue a box pops up saying an error has occurred and to please try again. I've tried several different times on 2 different computers on 2 different internet connections several days apart and always get this error. Can anyone help with what I need to do?

Welcome to AD!
I've seen several posts like yours about the AOL account thing. I suggest contacting iTS support.
http://www.apple.com/support/itunes/store/browser/

Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.

I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have just upgraded my account why can i not use it, it keeps redirecting me

I have just upgraded my account why can i not use it, it keeps redirecting me

Hi;
You upgraded your FormsCentral account? Can you explain what you mean that you cannot use it, what is happening, when and where are you being redirected? Did you use the same email address for the upgrade as you used to sign into this forum? We see a lot of cases where users sign into FormsCentral with one email address but then use a different during the upgrade process. Check and see if you have another email you might have used for the upgrade.
Thanks,
Josh

I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator. How can I accomplish this?

I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator. How can I accomplish this?

Photography plan is $9.99 and any added single subscription is $19.99
Cloud Plans https://creative.adobe.com/plans

I upgraded my account from Forms Central Basic to Forms Central Plus. I ecpexted my basic account to be stopped at that moment, but now I still got the information that the amount would be cashed

Could anyone tell me how to handle this?? I would like to have the basic account stopped and the payment back, because I never got anwywhere the information that he basic account would continue.

I already send you a reply wtih my address , [email protected] <mailto:[email protected]> , but didn’t get any answer untill yet.
Regards,
Johan de Hoop
Van: NakulB
Verzonden: maandag 22 december 2014 14:48
Aan: Johan de Hoop
Onderwerp: I upgraded my account from Forms Central Basic to Forms Central Plus. I ecpexted my basic account to be stopped at that moment, but now I still got the information that the amount would be cashed
I upgraded my account from Forms Central Basic to Forms Central Plus. I ecpexted my basic account to be stopped at that moment, but now I still got the information that the amount would be cashed
created by NakulB <https://forums.adobe.com/people/NakulB> in FormsCentral - View the full discussion <https://forums.adobe.com/message/7036289#7036289>

Cannot access type kit as it says I need to upgrade my account

Please can someone help, I have a full creative cloud membership but cannot access the typekit as it says I need to upgrade my account.

Hi kimngan,
I'm sorry that you ran into trouble with this! I'd recommend starting a new forum thread with your question, since it's not related to this topic (upgrading your Typekit account). Sounds like there may be an issue with your Creative Cloud installation that is causing the software to crash. Use the "ask your question" field at the top of the page: https://forums.adobe.com/community/creative_cloud
The foundry that owns Univers is not a Typekit partner, so we cannot offer that font family in the library at this time. If you have the option of using something similar, we recommend one of these selections from the library:
Aktiv Grotesk Std by Dalton Maag
https://typekit.com/fonts/aktiv-grotesk-std
Runda by p.s.Type
https://typekit.com/fonts/runda
FF Dagny by FontFont
https://typekit.com/fonts/ff-dagny-web-pro
Sorry I couldn't be of more help, but please let me know if you have any other questions. Best,
-- liz

I am unsure on how to re-upgrade my account. I still meet the requirements for the student discount.

I am unsure on how to re-upgrade my account. I was previously using the student discount until I recently realized that I was charged $9.99. I emailed Spotify to inquire about how I could still be granted the student discount. I was then told by them that I simply need to re-upgrade my premium subscription to the student discount at anytime. I am not sure how to do this because I receive the message, "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time." I was hoping someone could give me simple step by step directions as to how I re-upgrade my account to receive the student discount. Thank you!

I have the same problem!!

How do I upgrade my account for adobe forms so I can download the submissions to a PDF?

How do I upgrade my account in adobe forms central so I can download the submissions to a PDF?

Hello,
I am sorry to inform you that it is not possible to purchase an Adobe FormsCentral subscription, as this service is retiring on- July 28 2015. It is not possible to upgrade the FormsCentral subscription, only existing users can use the service till retirement.
Please visit the links mentioned below:-
FormsCentral is retiring | Adobe Acrobat Blog
FormsCentral: Retirement FAQ
Regards,
Nakul

How to upgrade my account?

now I'm using Photoshop CC and I pay around 25€ for mounth
I want to upgrade my account with all the applications... it's possibile?
How much is it? how can I do it?
I'm visited my account but I don't understand how do it... sorry

Hi ErmannoCazzola,
Welcome to Adobe Forum,
Please go theough the steps in http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html,
The option is
Upgrade single-app memberships to a full Creative Cloud membership
Hope this will assist you, please mark the post if the issue is addressed, we value your opinion.
Regards,
Rajshree

HT4847 My kids have downloaded tons of free games apps from iTunes. I need to free some iCloud space without having to upgrade my account. How do I delete those apps in the cloud?

My kids have downloaded tons of free games apps from iTunes. I need to free some iCloud space without having to upgrade my account. How do I delete those apps in the cloud?

Apps can't be deleted from iCloud as they only reside in the App store. Also, the apps themselves aren't taking up space in your iCloud account. They only thing in your iCloud account would be the app data that is backed up as part of their iCloud backup, but this generally doesn't use much space. You can check how much is being used, and eliminate specific apps from being included in the backup, by going to Settings>iCloud>Storage & Backup>Manage Storage on their device, tapping the name of their device under Backups, then checking the apps listed under Backup Options (tap Show All Apps to see them all). Turn an app to Off to exclude its app data from being backed up.
This article may be of interest as it discusses ways to manage and reduce iCloud storage: http://support.apple.com/kb/ht4847.

It won't let me upgrade my account from Standard to Pro. It keeps directing me back here. How do I either upgrade or cancel my current account?

It won't let me upgrade my account from Standard to Pro. It keeps directing me back here. How do I either upgrade or cancel my current account?

Hi er1nnosullivan,
In case you face any issues placing your order please contact our chat support at: http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Rave

Upgrade my account from individual seller to a company?

hi
I want to upgrade my account from individual seller to a company.
or at least change my name.
what are the steps and do I lose my old apps?
thx

Look here:
https://developer.apple.com/support/ios/enrollment.html
In particular:
Can I enroll as an individual and have my company appear as the “Seller” on the App Store?
No. To have your company name appear as the “Seller” on the App Store, your company must be recognized as a legal entity and you must be enrolled as a company/organization. If you are a sole proprietor you must join as an individual and your legal name will appear as the “Seller”.
If you have enrolled as an individual and need to convert your individual account to a company account, pleasecontact us.

HT1918 email UPGRADE YOUR ACCOUNT: real or fraud?

hi i received an email (twice) apparently from apple (title "upgrade your account"). It reports that the system detected unusual charges to the credit card. They ask for all details after clicking on a reference number in the email. All looks like apple. Is it a fraud? Have you ever received such msg?
Thanks, Alex.

Hi abernand,
Thanks for visiting Apple Support Communities.
This advice may help with verifying the email you've received:
What the iTunes Store will never ask you to provide via email:
Social Security Number
Mother's maiden name
Full credit card number
Credit card CCV code
"Phishers" create elaborate websites that look similar to iTunes, but their sole purpose is to collect your account information. Often, a fake email will ask you to click on a link and visit one of these phishing websites to "update your account information."
In general, all account-related activities will take place in the iTunes application directly, not through a web browser. If you are asked to update your account information, make sure that you do so only in iTunes or on a legitimate page on Apple.com, such as the online Apple Store.
If you have received a suspicious email, please notify iTunes Customer Support by visiting our website:www.apple.com/support/itunes/store.
You can find the full article here:
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/ht2075
Best,
Jeremy

Paid for Premium account through PayPal,.but didn't upgrade my account, what??

Hi,I've just tried to upgrade my Spotify account to Premium through PayPal, it has worked flawlessly before. But today it didn't, my creditcard were charged by Spotify through PayPal and corresponding amount were reserved on my MasterCard Debit. Please UPGRADE my Spotify account ASAP, I want to have what I've paid for today and please get back to me as soon as possible. RegardsRasmus Johan Vestergaard

Hey Rasmus,
I have refunded that Paypal payment - it looks like it did not properly complete. Could you please try to restart the subscription? Also, could you please edit your post so that your Paypal details are not shown?

Upgrading my account

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