Upgrading my blackberry curve 9630 (os7) to os10

Hi pals. I want to upgrade my blackberry curve 9360 (0s7) to os10. Is that possible and how do I go about it if yes?

is not possible, by hardware, software, memory, processor
does not support
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Blackberry curve 9630 scroll won't work

I have a blackberry curve 9630, and my scroll thing does not work. I've tried updating my blackberry but now my phone is stuck to "THIS HANDHELD INCLUDES SOFTWARE..." page and now I can't use my phone at all..

Hey pascale_p,
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here:
How to perform a clean reload of the BlackBerry® Device Software for Windows
http://btsc.webapps.blackberry.com/btsc/KB11320
Please test before restoring any data to the BlackBerry® device.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
Thank you.
-HB
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My friend has a Blackberry Curve 9630 and he can't down load Skype. Anyone out there that can help?

My friend has a Blackberry Curve 9630 and he is having problems down loading Skype. Can anyone tell me how it is done?

Is the Skype even available for Blackberry phones?

Blackberry Curve 9630 trackpad!!!!!

I've had my Blackberry since December 25th, 2011, and it's worked fine up until today. The trackpad won`t scroll, but still clicks. When I used to go into my settings to adjust the sensitivity, it said "Trackpad sensitivity" but now it says "Trackball sensitivity". I've taken the battery out, the SIM card, the memory card, etc., but it still won't work. When the problem started, whenever I touched the trackpad, the phone would freeze and restart. How do I fix it?

Sounds like a hardware problem. I would first report this to the carrier or take it to the store for repair / replacement options. Also, the phone does have a one year warranty from RIM.
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Just upgraded from Blackberry Curve to the Q10. Hate it. Any Alternatives?

Just upgraded to the Q10 and it is honestly the worst phone I have ever owned. Cannot wait to exchange for another model TODAY! Any suggestions for other smartphones? Thinking about the Samsung Mini III

There is nothing you can do, since he hasn't backed up his phone since 2011. Sorry.
Future reference import all your pics to your computer as you would a digital camera http://support.apple.com/kb/HT4083

Berry 9320-version upgrade and blackberry ID fault

I upgraded my blackberry curve 9320 from version 2039 to the newly updated 2494 via blackberry desktop, ever since the upgrade, I don’t get my BBM contacts and information as well as emails.
I have put in the information for the blackberry ID and this should normally restore all BBM and email details from the back up that was done before the upgrade version, this is not the case.
I have reset and wiped all data from the phone and tried to restore from the back up that was done prior to the upgrade version, still nothing.
I have now "rolled Back" on the device version and reinstalled the downgraded version being 2039, however after restoring all information via blackberry desktop, still nothing, blackberry ID was updated and my profile connected but the BBM still wants to contact as a "new User" with all contacts and user groups gone, including email accounts that I can see on the blackberry but nothing coming in.
Please assist.
Kind regards

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to upgrade firmware on Curve 8520 from v4.6 - v5 (don't have active Blackberry service account)

Hello
I have a Blackberry Curve 8520 runningt v4.6 formware. I see5.0 Bundle 1168 (v5.0.0.681 firmware is avaiable, platform 5.2.0.67), but I can't install it because I don't have an active service account. I get that error when I try upgrade it using USB cable and the Blackberry desktop software.
Any ideas how to upgrade or create and register one of these active service accounts?
I need to upgrade so that I can use USB MTP (which is not present in the current v4.6 firmware)
Many thanks
rich

Hi and Welcome to the Community!
From your post, I cannot quite tell the specific process you are attempting...so I will give you everything...
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6) Disconnect your PC from the internet and turn off all radios on your BB (consider also removing the SIM...not likely necessary, but just in case)
76a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
7b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 7a or 7b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Anyone Have a Blackberry Tour 9630 Replaced with BB Bold when RIM said Tours Defective?

I'm asking this because I need to find out who got a replacement Bold or other Blackberry for the defective Tour 9630 since in my case I got screwed.
I'm curious when they allowed the swap and if your contract was extended?
Why? Because my story tops them all as far as cell phone provider issues! I want to file an FCC complaint but I need some more facts that Verizon is not giving me after they look up my account and realize I'm one they got one over on.
Here is what happened to me:
I upgraded after my 1st year with Verizon, I got a Blackberry Tour in 1/2010. That phone had so many problems I had to keep taking it in every month for a replacement. Verizon refused to exchange for a different Blackberry. I had it 6 Blackberry Tour 9630's in 6 months.
I even called RIM and they said they had "design" issues with the Tour and it's being taken off the market with the phone carriers, they said Verizon should be allowing you to get a replacement phone of same or lower cost (another Blackberry).
Well that never happened and I had to file an FCC complaint before corporate finally called to help me. I even told them the "NEW" Tour I paid for when I signed a new contract was refurbished because when I tried to send the info in for the rebate, I got an letter stating that particular phone already received it's rebate. Yep, I paid for a used phone, nice huh?
I should have stopped it right there, given them their used phone back and walked away but I'm thinking they are working with me and gave me the rebate ASAP, it will be OK.
WRONG!! 6 months into the contract with theTour not working and those 6 replacements I mentioned, they agree to give me another phone for $50. I said "drop dead, no more money from me because of an issue that's no fault of mine."
Then they said OK we'll give you a phone of the same value at no charge. So not knowing how the Bold was gonna work yet, I went with a Droid 2 as the Droid 1 had been out awhile and I heard most bugs had been worked out.
Now here is the real kicker in the whole story. After they mailed me the new Droid, I was online paying my bill and noticed Verizon re-set my contract.
Instead of being up in January 2012 it now shows September 2012 even though I got the Droid 2 in July. **bleep**??
No one told me that and I couldn't get anyone to help fix that mess, they said "you got a new phone, we resolved your issue". Yeah ONE of the issues, not all of the issues like the fact the very first new phone of the new contract was USED!
Then to make matters worse, I heard from 2 people who had Tours and they said Verizon changed the policy and replaced the Tours with the Blackberry Bold for no charge and no contract extension. One of them swaped the phone May 30th and the other at the end of June. Before and after they finally called to help me.
This is why I need to know not what the Verizon policy states (because they can type of anything for all I know) but who got a new phone and when. What month and what year?
This is only referring to the Blackberry Tour 9630 the one with the small black trackball that they promptly pulled off the shelves around the time I got another phone.
If Verizon said they were looking into a solution, I would have used my old Blackberry Curve for a bit , gotten the Bold, and not be looking at this 9 month contract extension.
I don't know, they make it so hard for honest people who have hit hard times and dealt with bad phone after bad phone to just get a fair break. I have been sick and out of work for 3 years, I've used every penny I saved hoping I was going to get better. That is now not going to happen and when I really need out of the **bleep** contract, they pull this garbage.
If I just want out of the contract , I was told it would cost around $350. If I had $350 I wouldn't be typing this. I suppose I can fake my own death and get out of the contract that way.
So guess I work on becoming dead since that's my only option. I will never, ever, ever sign a cell contract as long as live, if I live.
I don't mean to sound like such a bitchy customer, I really feel I was screwed from the start of this contract and the screws keep coming!

As iSync doesn't support Blackberry devices and you are using software from RIM to sync your Mac, you are unlikely to find a solution here.
However, one general point about syncing is the more things you try to sync with, the more likely problems are to appear. Syncing with both iCal and Entourage is often a culprit. I would suggest leaving Entourage out of the equation altogether and just sync iCal and the Blackberry software.

I need to know a lot of things about Blackberry Curve 9300, I need hel please...

Hello there! Some of the questions or problems I'm encountering now maybe for some is nothing & seemed silly but for me it's giving me headache. First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem already, I downloaded & installed Blackberry Desktop Software v.5.0 but seemed not compatible with my PC & Blackberry Curve 9300, some options & features were missing/incomplete. So what is the best BB Desktop Software for BB Curve 9300? And I want to upgrade my BB Curve 9300 v.5.0.0.977 (Platform 6.3.0.63) to 6 OS. However, I want to know the advantages of the 6 OS first, what features are so special with this OS? Is it ok to download & install the 6 OS leaks? Among those leaks(V.6.0.0.448; v.6.0.0.418, v.6.0.0.380, v.6.0.0.344; etc.) what is the best & safest & most compatible with version of blackberyy Curve 9300 that i have??? Is it a must to upgrade my version of BB Curve 9300 to 6 OS? Í love changing my themes, wallpapers & ringtones but the version I have doesn't allow me to do so... So limited choices... What can I do???
I will really appreciate any comments, suggestions, replies regarding my concerns... Thanks!!!

Hi and Welcome to the forums!
Wow...that's a lot to pack into a single paragraph with a large colorful font! But, let's see if we can take your points one by one, shall we?
Netteski wrote:
First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem already, I downloaded & installed Blackberry Desktop Software v.5.0 but seemed not compatible with my PC & Blackberry Curve 9300
Exactly how did it seem not compatible? Precise descriptions are always better than vague generalities...which leave us to only guess...which helps no one I find...
Netteski wrote:
some options & features were missing/incomplete.
Again...what, exactly?
Netteski wrote:
So what is the best BB Desktop Software for BB Curve 9300?
The most recent version (6.0.1.18), available here:
http://us.blackberry.com/apps-software/desktop/
BTW...the version of the Desktop Software itself is not at all tied to your BB model, nor your BB OS level. It is always best to use the most recent Desktop Software version, regardless of BB model/OS that you have. (There are some very special cases that are exceptions to that...but they are indeed very special.)
Netteski wrote:
And I want to upgrade my BB Curve 9300 v.5.0.0.977 (Platform 6.3.0.63) to 6 OS. However, I want to know the advantages of the 6 OS first, what features are so special with this OS?
OS 6 is very very different from OS 5. I suggest you read the release notes, view the videos, and other things. If, ultimately, you decide you don't want it, then you can always fall back.
Netteski wrote:
Is it ok to download & install the 6 OS leaks? Among those leaks(V.6.0.0.448; v.6.0.0.418, v.6.0.0.380, v.6.0.0.344; etc.) what is the best & safest & most compatible with version of blackberyy Curve 9300 that i have???
I don't know if those versions are leaks or not. But, if they are from a carriers download web portal:
http://us.blackberry.com/support/downloads/download_sites.jsp
then they are official and not leaks. From what I can quickly find, the most recent official OS for the 9300 is 6.0.0.461 (from Telus). Typically, on this officially sanctioned (by RIM) site, we shy away from much discussion about leaks since they have bypassed the official channels and are not sanctioned by anyone for release to the general public.
Netteski wrote:
Is it a must to upgrade my version of BB Curve 9300 to 6 OS?
Nope...you can stay behind for as long as you want. Just be aware that someday your OS will be End Of Life and there will be no further formal support. Before you ask...no, I've no idea when that would happen.
Netteski wrote:
Í love changing my themes, wallpapers & ringtones but the version I have doesn't allow me to do so... So limited choices... What can I do???
Given that OS 6 is even newer, I'd expect that your choices for those things would be even further limited. But, over time, that will shift and there will be plenty of options for OS 6 for you to play with.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Mac OS 10.9.1(Maverick) + Blackberry Desktop Software 2.4.0 build 18 and Blackberry Curve 9320 - unable to sync Mac contacts nor calendars

this is so frustrating!
I upgraded to mac OS 10.9.1 a few months ago. I can no longer sync my mac contacts nor calendars onto my Blackberry Curve - this is my business phone.
I've hunted and hunted around for a solution and have got nowhere, other than a very long convoluted method which requires me to back-up my mac contacts, go into various files and change things ... all very risky. I appreciate that Mac have done the dirty by seeminly removing iSync and unabling Sync Services in the normal sense of the word, but I would've thought that Blackberry by now would have come up with a work around?
Can I export the data and import it into the phone somehow? or Has anyone got a viable solution? If not the blackberry is going in the bin and I will get a smart phone that does "talk" to my mac.
Many thanks

I have the same problem, and a supervisor Apple Support guy just told me (23 jan 14), after 2 days of searching, that it is impossible to sync a BB with Mavericks...
I am furious too : it is just like if Apple would be telling plainly that an iPhone cannot phone to a BB...!

How can I get Video Recording! on my Blackberry curve 8320 ???????????? HELP PLEASSEEEEE

Hi, Im a bet stressed out i just got the blackberry Curve 8320 from Tmobile and realized it has no Video recording however the person that sold it to me says they downloaded a program like a converter or something and they used to have video recording on it. Can you please tell me how i can get video recording on mine Please. Thank you.

to use video you need an upgrade. The name is handheld device software OS. I believe you have 4.2. 4.5 is required.
You have to wait for TMobile to release the 4.5 OS.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

SMS looks like old blackberry curve. . .how can i change it?

heyy =) if someone could help me that would be great!
i just got the new blackberry curve 8520 and my SMS looks just like that of the older curve. i seen a few forums here where people didn't like the new threaded look (but i do!) and there is no way of changing it, is that the same if mine looks like the old way and i want to change it to the new one. so it. i tried to see if my desktop manager would pick up any upgrades for me but it didn't. im not sure what other way i could go about this =S please help!

Upgrade the device to OS 5.0...
http://www.blackberryforums.com/general-8500-series-discussion-gemini/221104-latest-os-8520-5-0-0-86...
Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Looking for info on Blackberry Curve 8330

Hello,
I'm new here, but I have a question. I'm looking seriously at upgrading from the my LG enV phone to a Blackberry Curve 8330. My quesiton is, is it true that you can not use the phone for calls, web surfing or email while it is charging? Other than that it seems like a wonderful phone.
Thanks for any help.
George
Solved!
Go to Solution.

pickerman wrote:
My quesiton is, is it true that you can not use the phone for calls, web surfing or email while it is charging? Other than that it seems like a wonderful phone.
eh? No, that is not true.
While charging either to a wall outlet, automobile charger or the USB cable to the PC, the device is perfectly usable for ALL functions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.

I upgraded to a blackberry curve about 9 months ago. It was defective from the start, I brought it in two weeks later and got another curve. This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it. A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.
So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store. But oh wait.....I can't get a new phone because I have had this one for too long.
I used my upgrade and paid for a new phone, and I have yet to receive a working phone. I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE. There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.
Now I will be receiving a refurbished phone. I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival. Once our contract is up we will be canceling all 5 lines we currently have with Verizon.

km000 wrote:
I upgraded to a blackberry curve about 9 months ago. It was defective from the start, I brought it in two weeks later and got another curve. This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it. A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.
So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store. But oh wait.....I can't get a new phone because I have had this one for too long.
I used my upgrade and paid for a new phone, and I have yet to receive a working phone. I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE. There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.
Now I will be receiving a refurbished phone. I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival. Once our contract is up we will be canceling all 5 lines we currently have with Verizon.
Did you use this upgrade to purchase the same type of phone? Why didn't you try a different one if all the BB Curves you received were defective?

My blackberry curve 8900 is on platform 5.2.0.96

guys please help me out!!!!!!!!!!!!!!
first, it got the problem app error 523 reset. then i searched for solutions on the internet then i found it but whats wrong is that i thought the my phone was curve 8520 so i have installed a OS for blackberry curve 8520 on my phone. the app error 523 was gone but my fon now always runs the wizard everytime i turn it on and shows that its a platform 5.2.0.96.
i think my blackberry curve 8900 is on wrong platform because when i open my phone it will always go to the set up wizard then when i choose to skip the wizard the platform 5.2.0.96 will pop out then it goes "uncaught exception java.nullpointer.error" and "java.lang.error" then i don't know what fix am i gonna do with this.
please people out there whose so good in fixing phones. please help me. i wanna use my phone.
ANYONE HELP ME!!!!!!!!!!!!!!!!1

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Upgrading my blackberry curve 9630 (os7) to os10

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