Upgrading my existing Broadband package

I have recently just joined BT, we have got TV and Broadband, after the first 2 weeks we have realised we will need to upgrade the broadband package from 40mg a month to unlimited, anyone any idea exactly how much extra this will cost us please?
Many thanks in advance for any help
Tony

 Phone the options team who are UK based 0800800030
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Similar Messages

  • Can I upgrade my BT Broadband Package within 12 mo...

    Hello.
    I've just tried to upgrade my Broadband Package but the amount in the order appears to be £0.00p.
    I currently am on the ordinary Broadband package but I wanted to upgrade to Unlimited Broadband but that option for some reason wasn't listed in the options.
    I thought as Infinity is available in my area, I would go ahead and get the £15 a month as it's actually £1 less a month for the first 12 months.
    I've submitted my order but there was no amount in the order and the item I ordered wasn't listed in the order and I didn't have to enter my debit card details.
    So I don't know if I've ordered BT Infinity 1 or not.
    When submitting my order, it said this at the top right of the screen:
    Broadband and Evening & Weekend Calls
    Your contract started on 21/08/2013
    Your contract finishes on 20/08/2014
    So do I actually have to wait until after 20th August to upgrade my package?
    If so, I find that ridiculous!
    You would think BT would welcome any customers wanting to pay them more money for their current telephone, broadband or BT Vision/Youview packages!
    Please can anyone help and advise?
    Many Thanks.

    brymbo76 wrote:
    Surely there must be some BT people or other BT customers on this forum that understand my situation as to whether I can upgrade and change my current Broadband package within 12 months of my current package?
    Please can anyone else advise me?
    Thanks.
    You should be able to upgrade at any point within your contract, although doing so may start a new contract period.

  • Upgrading Broadband Package

    I'm trying to upgrade from BT Total Broadband Option 2 to the Unlimited Broadband package. However, when I check out it says that the package is unavailable and I have no idea why. Am I not able to upgrade or is it just an error with BT?

    To upgrade follow these links.
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
    They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
    which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
    If you can't get the links to work contact the options team 0800 800 030  they are UK based

  • Problem upgrading Broadband package

    I am on Broadband Option 1 (now just called Broadband) with a 10Gb monthly limit.
    After incurring several £5 one-off charges for exceeding this over the past year, I've decided to upgrade to the next package which is unlimited (Broadband Unlimited) at £16pm.
    On following the upgrade button links, and choosing Broadband Unlimited at £16 pm, and then entering my phone number and account number, I am presented with 2 options - the first my existing 10Gb option, the second Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm.
    Why do I not get offered the Broadband Unlimited package at £16 pm.?
    Jim Ormerod

    use the options team and see what deal you can negotiate 
    options team 0800 800 030
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Problems upgrading my Broadband package

    I am experiencing issues trying to upgrade my Broadband package to unlimited using www.bt.com. Once I log on, I have followed the appropriate links and get to a point where the website tells me I have broadband from another provider and need a MAC code which is a bit mystifying to say the least! And worrying since I am already very close to my 10GB allowance after only a few days where we have not been downloading anything significant...
    I am now "enduring" the process via telephone (now in a second queue waiting to speak to someone to sort this out). There is obviously something not right with either my account or with the BT website and I am hopeful that this feedback will alert someone to look into this. 
    Hopefully, I will get through to someone on the phone who can do the upgrade but I am not feeling too confident right now!
    Stuart

    Hi AnExEmployee,
    If you are having problems with your order, drop my colleague Stuart a reply to his email and he will be more than happy to help you with that order.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Upgrading my Broadband package

    Hello,
    My Broadband service was recently switched over from talktalk to BT. I am currently looking into upgrading from the current package that is being received at my residence.
    The current package in my house at the moment is BT total broadband option 1 (with calls and BT vision) with a 10gb monthly download cap, as well as a speed reduction, seeing as I am quite a heavy gamer this has reduced most of my games to a crawl, or a laggy mess.
    So I was wondering, would someone please excuse the simplicity of this question and be able to tell me how much more expensive having unlimited BT infinity with calls and BT vision would be over the current package being used at my home. Seeing as i have been having difficulty getting an exact amount by looking through infomation contained on the BT website.
    We are currently paying around £37 a month for the current package.

    Splat wrote:
    yes, I have been through the process of checking wether my exchange has been upgraded with it, and it has been done rather recently
    The next step then is to go here type in your number and see if your line can receive Infinity, seemples 

  • Existing Broadband and Phone Package price change

    Can someone please show me where I can find the 2014 exact price change info about my existing broadband and phone package?
    I am currently on: BT Infinity Option 1 (40 GB) allowance, with Weekend & Evening Call (18 months contract) package from February 2013.
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    You're Unlimited Evening & Weekend Plan is obsolete (Infinity 1 can now only be taken with the free weekend calls included in line rental, evenings being a chargeable add-on). Page 43 of the 2014 Tariff Guide includes this:
    You can click the white star next to this message if you think it was helpful.

  • Broadband package upgrade

    Hi all. Currently I am on the 40Gb broadband package and my 12 month contract runs out the 22nd August. I have been getting close to my limit for the last few months, maybe because I now how Netflix and play online gaming. Im thinking of upgrading to the next package which is Broadband Unlimited at £16pm.
    After looking online the only option I get is the Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm. I do not want this package as I don't use the cloud at all, and I'm not interested in it. I was just wondering if this is the only option which is available to me because my contract hasn't run out yet?!?!
    Thanks guys

    crash_overide666 wrote:
    Yeah that link works. But after I click on the package that I want (Unlimited Broadband) and enter my account number in, it searches and it only offers me the Broadband Extra package. Which is the one that I don't want. I may have to wait until my contract runs out and then cancel it, then reapply on the package that I want.
    Cancelling and then re-applying is likely to lead to all sorts of problems and costs (there's a £30 fee for a start).
    At the end of your contract, you are much better off simply contacting BT and haggling for a better deal.  They are well aware that their full price is too high when compared with their competitors, and will come to a deal.

  • BT can't find my broadband package - Help/advice n...

    Hello
    So glad I found this forum – I'm in need of some help before I go mad!
    I have been a BT internet customer for nearly 10 years.
    The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
    I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
    They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
    I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
    On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
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    Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
    All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
    I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
    I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
    Apologies for the length of this message!
    Many Thanks,
    Justine
    Solved!
    Go to Solution.

    Hello again
    Can anybody tell me how long it normally takes for the mods to reply to a contact form please?  I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement.  Does it normally take a few days to hear back from them?
    My problem has also worsened.  As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed.  Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
    So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
    But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
    I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
    Thanks,
    Justine

  • Upgrade from "Classic" Broadband to "More Broadban...

    Hi
    First post here
    I am currently on the origianl Classic Broadband package and wish to upgrade to More Broadband Evening & Weekend to save a few pounds each month.
    As I run a business from home I can't afford any break in service or drop in the quality of a phone call
    Can I keep my existing router & phone, and not install a new router/hub or phone?
    Is there any break in service?
    Does the quality of voice calls remain the same?
    Do BT just flick a switch their end and everything stays the same for me, but at a lower monthly rate?
    BT customer service tell me that I can keep my existing equipmement/no break in service/calls remai the same quality but I would like some reassurance.
    Thanks in advance
    Trev

    I think you want the business forum here http://business.forums.bt.com/
    You are not allowed to use a residential line for commercial use.
    See
    Using the service – BT Total Broadband Options
    You must not use the service for any commercial or business purpose whatsoever unless we have given you permission to do so. If we find that you are using the service in for business or commercial purposes we reserve the right to limit or terminate the service immediately.
    Upgrading your package will not normally cause a disconnection.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Basic broadband package off-peak?

    Hello all, a relative of mine has the basic £10/month home broadband package and has asked me if i could find out if this package has an off-peak time that provides unlimited download bandwidth? If so, between which hours provide said off-peak times?
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    - CJ
    Solved!
    Go to Solution.

    No, the basic package is limited 24/7. If you want unlimited your relative would need to upgrade the broadband to an unlimited package.

  • Upgrading to Unlimited Broadband issues.

    Hi,
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    The same happened to me - although I was on option 2. I contacted 0800 800 030 as below. It took over an hour to get through - possibly due to the BT Sports launch - but when I finally did I was offered unlimited BB for £13.25 per month.

  • Can I downgrade (or upgrade) my current VIP package?

    QuestionCan I downgrade (or upgrade) my current VIP package?
    AnswerCurrently, one cannot downgrade or upgrade to a different VIP package. If you would like to change to a different VIP package, first you will have to cancel your current VIP subscription, then you will have to re-enroll in the program. Please follow these steps to cancel your existing VIP Subscription:
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  • Have Upgraded to 8meg broadband but am only getting 1meg??

    Hi there
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  • Ordering Infinity & existing call packages

    If I upgrade from BT Broadband to BT Infinity via an online order, will my exiting Anytime call package be left in place?
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    place the order if your cabinet is active you will get a confirmed Install date
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