Upgrading Palm 3Com III from OS 3.0.2 to 3.3

I am attempting to upgrade the OS on an old Palm III that still works very well for me. I have had it for 10 years and I do not need to upgrade hardware. I am using the following Palm OS upgrade:
PalmOS330_ENG_PalmIII.exe
When I get to the backup data phase, I am able to hotsync and then the reset handheld button pops up on my Palm. When I reset my palm the startup screen comes back garbled, and when I hit next on the upgrade utility on my computer I get the following message:
"Encountered an error preparing to flash the handheld - couldn't attach to the handheld. Timeout error."
The upgrade utility closes and I then have to reset the palm manually with the reset button.
Am I missing a file or step in this process?
Jeff
Post relates to: Palm III

Updating your system to 9.1 or newer is necessary to run the firmware updater, and it is also necessary if you want to have a Classic environment for Mac OS X. You also need to have at least 256MB RAM and 5GB free or 512MB RAM and 4GB free on the hard disk to create a minimal Mac OS X system and operate it effectively. If you will be using CPU-intensive applications or creating large libraries, such as for iTunes or iPhoto, more RAM and disk space may be needed.
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Upgrading Palm 3Com III from OS 3.0.2 to 3.3

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