Upgrading phone at 12 months on a single phone plan at $59.99

Question

Okay so in February I bought the original Motorola Droid. At the time I was thinking about just signing up for a one year plan but I wanted to use my NE2 discount so i went with the two year agreement. I had heard that if you had the $59.99 plan or higher you could upgrade the phone at 12 months instead of the 20 months. (I want to point out that I only have one phone on my plan so no family plan) When I called a few days later about something the guy on the phone told me that that was true but since I hardly even used 450 minutes to just sign up for the $39.99 plan and after 8 months go back up to the $59.99 plan so that I would not have to pay so much over those months. He said I just had to pay the $59.99 for at least 3 months prior to the 12 months. So last month I changed my plan to the $59.99 plan since February 2011 would be 12 months.
Today when I called because I had to make payment plans for my bill I wanted to be reassured that I could get a new phone in february so i asked the lady if it was accurate. My Verizon still said that my upgrade wasnt until 10/04/2010. She told me that she had no clue what I was talking about because they dont decide upgrade times on you plan pricing. That its all just two years. I know if you have a primary phone on a family plan you get an upgrade every 12 months and I also heard if your plan is $49.99 or more it is 12 months. I got upset because for 2 months now I have been paying over $20 more a month hinking I could upgrade but since she said I couldnt I told her just to change my plan back to the $39.99 plan. I was going to ask for a refund of the last two months of paying $20 more but she was being kind of bitchy so I didnt even worry about it. I figured I will just go into a store when I go home from college in a week.
Pretty much I just want to know if I am able to upgrade at 12 months if I had the $59.99 calling plan on my phone plan. Like I said I just have the one phone. On top of that I am payign for everything else so my new bills were like $140-$150 for november and december.

Answer 1

I changed my base calling plan to the $59.99 from the $39.99. On top of the $59.99 for 900 minutes(I dont even use 200 of the minutes) I also pay $20 for texting and the $29.99 for data plus everything like insurence, etc. I probably shouldnt have told her to change my plan back until i talked with someone else but I was so upset. Like I said I will just go into a store and ask someone. I just wanted to get more input from people here on what they knew.