Upgrading service within contract with 30 day noti...

I signed up for BT Infinty 2 76MB service, but I had a chat with agent and discussed the ability to upgrade my service to 160MB if I wanted and then if I didn't require this I could give 30 days notice and return to my contracted speed.
Another chat with another agent say they are not sure. Does anyone have a difinitive answer on this or a link to the contract? 
I know I can call the customer support team tomorrow, but I would like some confirmation I can read or is stated by an Admin from BT here.
Has anyone ever done this?
Thanks in advance
Solved!
Go to Solution.

This question is asked quite a lot
http://bt.custhelp.com/app/answers/detail/a_id/13867/kw/downgrade%20my%20package/c/346,402,5685
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    [12/2/04 12:37:17.023] ZENInv - Selector: synchTableDir exists. Check wether
    this is a directory or File
    [12/2/04 12:37:17.024] ZENInv - Storer: Storer from dblocation user: MW_DBA
    driver: com.sybase.jdbc.SybDriver protocol: jdbc:sybase: subname: Tds: port:
    2638
    [12/2/04 12:37:17.024] ZENInv - Selector: Directory
    ExistsDATA:\Zenworks\ScanDir\stable\
    [12/2/04 12:37:17.024] ZENInv - Selector: Directory Existence
    ConfirmedDATA:\Zenworks\ScanDir\stable\
    [12/2/04 12:37:17.025] ZENInv - Selector: Serialize-Deserialize File
    DATA:\Zenworks\ScanDir\stable\STABLE.SER
    [12/2/04 12:37:17.025] ZENInv - Selector: Initializing SyncServiceTable
    [12/2/04 12:37:17.025] ZENInv - Selector: SynchTable Does not Exist
    [12/2/04 12:37:17.026] ZENInv - Selector: Attempting to Load SynchTable From
    Serialized File
    [12/2/04 12:37:17.026] ZENInv - Selector: DeSerializing hashTable
    FromDATA:\Zenworks\ScanDir\stable\STABLE.SER
    [12/2/04 12:37:17.029] ZENInv - Storer: url[From DBObject]:
    jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4
    [12/2/04 12:37:17.035] ZENInv - Storer: wsdn:
    CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREEi = 0
    [12/2/04 12:37:17.037] ZENInv - Selector: DeSerializing SyncService
    HashTable
    [12/2/04 12:37:17.041] ZENInv - Selector: SynchTable Loaded Sucessfully From
    Serialized File
    [12/2/04 12:37:17.042] ZENInv - Selector: Getting hasDatabase status from
    ServiceObject
    [12/2/04 12:37:17.042] ZENInv - Selector: hasDatabase is true from
    ServiceObject
    [12/2/04 12:37:17.042] ZENInv - Selector: Getting isStandAlone status from
    ServiceObject
    [12/2/04 12:37:17.043] ZENInv - Selector: isStandAlone is true from
    ServiceObject
    [12/2/04 12:37:17.043] ZENInv - Selector: ConvDir
    DATA:\Zenworks\ScanDir\conv\
    [12/2/04 12:37:17.044] ZENInv - Selector: ConvDir exists. Check wether this
    is a directory or File
    [12/2/04 12:37:17.044] ZENInv - Selector: DATA:\Zenworks\ScanDir
    [12/2/04 12:37:17.045] ZENInv - Selector: DATA:\Zenworks\ScanDir\DbDir
    [12/2/04 12:37:17.045] ZENInv - Selector:
    [12/2/04 12:37:17.048] ZENInv - Selector: Getting SELECTOR_STORER Synch
    Object
    [12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_COLLECTOR Synch
    Object
    [12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_CONVERTER Synch
    Object
    [12/2/04 12:37:17.049] ZENInv - Selector: Getting CONVERTER_SELECTOR Synch
    Object
    [12/2/04 12:37:17.050] ZENInv - Selector: Getting SYNCHSERVICE_SELECTOR
    Synch Object
    [12/2/04 12:37:17.061] ZENInv - Storer: Loading Storer test properties file
    [12/2/04 12:37:17.080] Service Manager: start(ServiceDataAccessor, String[])
    not found in
    'com.novell.zenworks.common.inventory.scancollecto r.ScanCollector'
    [12/2/04 12:37:17.338] ZENInv - IFS Server: zenInvScanCollector:
    FileServiceController: Startup Properties: {chunksize=4096,
    lockfactory=com.novell.zenworks.common.inventory.i fs.utils.MemoryFileLockFac
    tory, lockseed=ScanSelectorLock, transfers=100,
    rootdirectory=DATA:\Zenworks\ScanDir, timeout=60000,
    servicename=zenInvScanCollector, portnumber=0}
    [12/2/04 12:37:17.499] Service Manager: start(ServiceDataAccessor, String[])
    not found in
    'com.novell.zenworks.desktop.inventory.InvSyncServ ice.ManagableSyncService'
    [12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: SyncService thread
    started
    [12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: NEW SyncServiceTable
    Constructor Invoked
    [12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Creating-Verifying
    Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
    [12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Checking for
    DATA:\Zenworks\ScanDir\stable\
    [12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: synchTableDir
    exists. Check wether this is a directory or File
    [12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: Directory
    ExistsDATA:\Zenworks\ScanDir\stable\
    [12/2/04 12:37:17.586] ZENInv - Inventory Sync Service: Directory Existence
    ConfirmedDATA:\Zenworks\ScanDir\stable\
    [12/2/04 12:37:17.586] ZENInv - Inventory Sync Service:
    Serialize-Deserialize File DATA:\Zenworks\ScanDir\stable\STABLE.SER
    [12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Initializing
    SyncServiceTable
    [12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Will Use the
    existing SyncServiceTable
    [12/2/04 12:37:18.445] ZENInv - Status Reporting: Messages are written into
    XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    [12/2/04 12:37:18.484] ZENInv - Status Reporting: getAttributesofDN:
    Attributes of:
    [12/2/04 12:37:18.520] ZENInv - Status Reporting:
    getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw s,
    "Ty T, "T j, "T- l, " s, "
    T, "6 j, "9Y l, "~; s, "s? T}
    [12/2/04 12:37:18.525] ZENInv - Status Reporting: Logout from NDS
    returnedtrue
    [12/2/04 12:37:18.526] ZENInv - Status Reporting: Number of records to add
    are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    [12/2/04 12:37:18.564] ZENInv - Status Reporting: getAttributesofDN:
    Attributes of:
    [12/2/04 12:37:18.595] ZENInv - Status Reporting:
    getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw s,
    "Ty T, "T j, "T- l, " s, "
    T, "6 j, "9Y l, "~; s, "s? T}
    [12/2/04 12:37:18.600] ZENInv - Status Reporting: Logout from NDS
    returnedtrue
    [12/2/04 12:37:18.601] ZENInv - Status Reporting: Adding record 0 for
    DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    [12/2/04 12:37:18.699] ZENInv - Status Reporting: Logout from NDS
    returnedtrue
    [12/2/04 12:37:18.783] ZENInv - Status Reporting: Logout from NDS
    returnedtrue
    Migration Log
    Starting the AlterProcedure Log at 2004-12-02 11:45:29.731
    Unzipping the file migrate.zip
    Transforming the Migration SQL files...
    ...3
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Initial_0
    is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    nPotsModem_1 is done with 545 0x03010c0a010202
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    nOperatingSystem_2 is done with 143 0x03010e02
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    nNetworkAdapter_3 is done with 544 0x03010c0b04
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    nDiskDrive_4 is done with 543 0x03010c080301
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Wi
    nOperatingSystem_5 is done with 547 0x03010e0201
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\zenworks_vi
    deoadapter_6 is done with 53 0x03010c030c0201
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Sy
    stemInfo_7 is done with 228 0x03020404
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_so
    undadapter_8 is done with 546 0x03010c16
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Mo
    therboard_9 is done with 221 0x0302040101
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Lo
    gicalDiskDrive_10 is done with 113 0x03010c110402
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
    ventoryscanner_11 is done with 181 0x03011402
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
    stalleddriver_12 is done with 548 0x2701
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_In
    stalledDirectory_13 is done with 551 0x4a
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bu
    s_14 is done with 35 0x03010c0301
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bi
    os_15 is done with 180 0x0301140101
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
    CurrentLoginUser_16 is done with 549 0x48
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
    LastLoginUser_17 is done with 550 0x49
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
    User_18 is done with 205 0x03011a
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\misc_19 is
    copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybcustom_2
    0 is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybdelprocs
    _21 is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybextended
    _22 is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybrmaudit_
    23 is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\CIM_Process
    or_24 is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ne
    twareOperatingSystem_24 is done with 142 0x03010e01
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\indytoprom_
    26 is copied
    \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Post_30 is
    copied
    Starting Schema Migration
    Adding the extra db spaces...
    SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM9%'
    has the results
    File_NAME=mgmtdb9.db
    dbfile's base directory =
    SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM10%'
    CREATE DBSPACE CIM10 AS 'mgmtdb10.db'
    Totaltime taken for Schema Migration : 149
    Migration Exception Message->Could not add the dbspace..ASA Error -121:
    Permission denied: unable to create the dbspace file "CIM10",
    SQLState->42501, ErrorCode->262

    I am getting identical errors with NW6.5 SP3, edir 8.7.3.6 upgrading from
    ZFD4.01 to ZFD6.5. Haven't found any knowledgebase items on it.
    Thanks,
    Doug Streit
    > Extra info: this is a NW6.5 SP2 server with edir 8.7.3.3, Sybase database.
    >
    > "SLaw" <[email protected]> wrote in message
    > news:[email protected]...
    > > Hi,
    > >
    > > Having upgraded from ZFD3.2 SP3 to ZFD4.01 and carefully following the
    > > documentation instructions I still get the following error on the
    > Inventory
    > > Service startup screen:
    > >
    > > "The Upgrade Service is migrating the schema
    > > An error has occurred. The upgrade service is exiting now."
    > >
    > > The Inv Srv object Server Status log says:
    > >
    > > "1178: An error occured while performing the DBSchema migration
    > > 1177: Unable to complete all the operations, the upgrade service is
    > exiting
    > > with errors.
    > > 106: The Storer succesfully connected to the database
    > > 108:the database in not initialized as it is being upgraded"
    > >
    > > All of these errors on the support site have as a fix either restart the
    > > Inventory Service or contact Novell.
    > >
    > > I've spent some hours now looking for a fix on Knowledgebase and in the
    > Zen
    > > forums but can't find anything useful. This is the second time I've run
    > the
    > > upgrade and this problem has occurred. I've reinstalled Zen3.2 from
    > scratch,
    > > applied SP1 and SP3.
    > > I've checked policies and database objects, all appears as it should be.
    > >
    > >
    > > These seem to be the relevant errors from the log files:
    > >
    > > Migration Log:
    > > Migration Exception Message->Could not add the dbspace..ASA Error -121:
    > > Permission denied: unable to create the dbspace file "CIM10",
    > > SQLState->42501, ErrorCode->262
    > >
    > > Zenworksinvservice log file:
    > > [12/2/04 12:37:04.691] ZenInv - Upgrade Service: migrateDbToP1(true)
    > failed
    > > in AlterProcedure
    > > [12/2/04 12:37:05.286] ZenInv - Upgrade Service: Upgrade to ZfD4.0 or
    > ZFS3.0
    > > SP1 failed. Reinstall ZFD4.0 or ZFS3.0 SP1 and start the inventory server
    > > again
    > >
    > > See full logs below.
    > >
    > > Is there no option but to go straight to Novell?
    > >
    > > Regards,
    > >
    > >
    > > Steve Law
    > >
    > > zenworksinvservice-041202123653303.txt
    > > *********************************
    > > [12/2/04 12:36:53.280] ZENInv - Service Loader: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:36:53.349] ZENInv - Service Loader:
    > > getAttributes:Attributes={zeninvhostserver=zeninvH ostServer: Distinguished
    > > Name CN=SERVER1.OU=BMO.OU=UK.O=OURTREE, zeninvrole=zeninvRole: Integer 25}
    > > [12/2/04 12:36:53.358] ZENInv - Service Loader: Logout from NDS
    > returnedtrue
    > > [12/2/04 12:36:53.725] ZENInv - Server Config: The severconfig service
    > start
    > > is pending...
    > > [12/2/04 12:36:53.784] ZENInv - Server Config: getAttributesofDN:
    > Attributes
    > > of:
    > > [12/2/04 12:36:53.827] ZENInv - Server Config:
    > > getAttributes:Attributes={zeninvscanfilepath=zenin vScanFilePath: Case
    > Ignore
    > > String \\SERVER1\DATA\Zenworks\ScanDir, zeninvrole=zeninvRole: Integer 25,
    > > zeninvcomponentstatus=zeninvComponentStatus: 4.0 12 0}
    > > [12/2/04 12:36:53.832] ZENInv - Server Config: Logout from NDS
    > returnedtrue
    > > [12/2/04 12:36:53.838] ZENInv - Server Config: Getting Cascade INit time
    > > [12/2/04 12:36:54.844] ZENInv - Server Config: Database Location Policy
    > DN
    > > is CN=Zen32 Server Package:General:ZENworks
    > > Database.OU=Policies.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:36:54.887] ZENInv - Server Config: getAttributesofDN:
    > Attributes
    > > of:
    > > [12/2/04 12:36:54.918] ZENInv - Server Config:
    > > getAttributes:Attributes={zenlocdatabaseobject=zen locDatabaseObject:
    > > Distinguished Name CN=SERVER1_invDatabase.OU=BMO.OU=UK.O=OURTREE}
    > > [12/2/04 12:36:54.923] ZENInv - Server Config: Logout from NDS
    > returnedtrue
    > > [12/2/04 12:36:54.967] ZENInv - Server Config: getAttributesofDN:
    > Attributes
    > > of:
    > > [12/2/04 12:36:55.001] ZENInv - Server Config:
    > > getAttributes:Attributes={zendbpassword=zendbPassw ord: novell,
    > > zendbjdbcprotocol=zendbJDBCProtocol: jdbc:,
    > > zendbdatabasetype=zendbDatabaseType: Integer 0,
    > > zendbjdbcsidservice=zendbJDBCSIDService: 11.32.25.98, zendburl=zendbURL:
    > > Case Ignore String
    > > jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4,
    > > zendbjdbcsubname=zendbJDBCSubName: Tds:, zendbjdbcdriver=zendbJDBCDriver:
    > > com.sybase.jdbc.SybDriver, host server=Host Server: Distinguished Name
    > > CN=SERVER1.OU=BMO.OU=UK.O=OURTREE, network address=Network Address:
    > 13;20;,
    > > zendbuser=zendbUser: MW_DBA, zendbjdbcsubprotocol=zendbJDBCSubProtocol:
    > > sybase:, zendbjdbcport=zendbJDBCPort: 2638}
    > > [12/2/04 12:36:55.013] ZENInv - Server Config: Logout from NDS
    > returnedtrue
    > > [12/2/04 12:36:56.297] ZENInv - Server Config: The severconfig service is
    > > started...
    > > [12/2/04 12:36:56.320] ZENInv - Sync Scheduler: The scheduler service
    > start
    > > is pending...
    > > [12/2/04 12:36:56.382] ZENInv - Sync Scheduler: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:36:56.459] ZENInv - Sync Scheduler:
    > >
    > getAttributes:Attributes={zeninvsyncrepeatinterval =zeninvSyncRepeatInterval:
    > > >
    > > }
    > > [12/2/04 12:36:56.463] ZENInv - Sync Scheduler: Logout from NDS
    > returnedtrue
    > > [12/2/04 12:36:56.585] ZENInv - Sync Scheduler: This is the schedule
    > > fetchedRun Daily: Monday, Tuesday, Wednesday, Thursday, Friday From
    > 00:00:00
    > > To 22:55:00 (Randomly dispatch during time period)
    > > [12/2/04 12:36:56.597] ZENInv - Sync Scheduler: fetchSchedule returned:
    > true
    > > [12/2/04 12:36:56.597] ZENInv - Sync Scheduler: Schedule Fired
    > > [12/2/04 12:36:56.597] ZENInv - Sync Scheduler: The scheduler service is
    > > started...
    > > [12/2/04 12:36:56.721] ZenInv - Upgrade Service: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:36:56.752] ZenInv - Upgrade Service:
    > > getAttributes:Attributes={zeninvcomponentstatus=ze ninvComponentStatus: 4.0
    > > 12 0}
    > > [12/2/04 12:36:56.756] ZenInv - Upgrade Service: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:36:56.758] ZenInv - Upgrade Service: Info : Read
    > > zenInvComponentStatus = 4.0 12 0
    > > [12/2/04 12:36:56.758] ZenInv - Upgrade Service: Inventory Server
    > > zenInvComponentStatus = 4.0 12 0
    > > [12/2/04 12:36:56.789] Service Manager: start(ServiceDataAccessor,
    > String[])
    > > not found in
    > > 'com.novell.zenworks.desktop.inventory.strconverte r.STRConverterServiceIni
    > t'
    > > [12/2/04 12:36:56.815] ZENInv - STRConverter: Start with
    > > 'ServiceStatusChangeListener' invoked
    > > [12/2/04 12:37:04.691] ZenInv - Upgrade Service: migrateDbToP1(true)
    > failed
    > > in AlterProcedure
    > > [12/2/04 12:37:04.807] ZENInv - Status Reporting: Messages are written
    > into
    > > XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:04.845] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:04.881] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-�O
    > j,
    > > "-�� l, "Tw� �s, "Ty� �T, "T�� j, "T�-
    > > l, "�� �s, "� �T, "�6� j, "�9Y l}
    > > [12/2/04 12:37:04.898] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:04.912] ZENInv - Status Reporting: Number of records to add
    > > are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:04.951] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:04.984] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-�O
    > j,
    > > "-�� l, "Tw� �s, "Ty� �T, "T�� j, "T�-
    > > l, "�� �s, "� �T, "�6� j, "�9Y l}
    > > [12/2/04 12:37:04.990] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:04.991] ZENInv - Status Reporting: Adding record 0 for
    > > DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:05.113] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.209] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.246] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:05.277] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-��
    > l,
    > > "Tw� �s, "Ty� �T, "T�� j, "T�- l, "��
    > > �s, "� �T, "�6� j, "�9Y l, "�~; �s}
    > > [12/2/04 12:37:05.284] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.285] ZENInv - Status Reporting: Number of modified
    > records
    > > are: 0 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:05.286] ZenInv - Upgrade Service: Upgrade to ZfD4.0 or
    > ZFS3.0
    > > SP1 failed. Reinstall ZFD4.0 or ZFS3.0 SP1 and start the inventory server
    > > again
    > > [12/2/04 12:37:05.288] ZENInv - Status Reporting: Messages are written
    > into
    > > XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:05.326] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:05.358] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-��
    > l,
    > > "Tw� �s, "Ty� �T, "T�� j, "T�- l, "��
    > > �s, "� �T, "�6� j, "�9Y l, "�~; �s}
    > > [12/2/04 12:37:05.364] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.365] ZENInv - Status Reporting: Number of records to add
    > > are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:05.403] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:05.435] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "-��
    > l,
    > > "Tw� �s, "Ty� �T, "T�� j, "T�- l, "��
    > > �s, "� �T, "�6� j, "�9Y l, "�~; �s}
    > > [12/2/04 12:37:05.441] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.445] ZENInv - Status Reporting: Adding record 0 for
    > > DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:05.568] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.670] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.707] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:05.738] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw�
    > �s,
    > > "Ty� �T, "T�� j, "T�- l, "�� �s, "�
    > > �T, "�6� j, "�9Y l, "�~; �s, "�s? �T}
    > > [12/2/04 12:37:05.747] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:05.748] ZENInv - Status Reporting: Number of modified
    > records
    > > are: 0 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
    > > modifyEnumTables, Running EnumModifier in integrated mode with
    > > upgradeService
    > > [12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
    > > modifyEnumTables, dbDriver:com.sybase.jdbc.SybDriver
    > > [12/2/04 12:37:05.767] ZenInv - Upgrade Service: [EnumModifier]
    > > modifyEnumTables,
    > >
    > dbURL:jdbc:sybase:Tds:11.32.25.98:2638?ServiceName =mgmtdb&JCONNECT_VERSION=4
    > > [12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
    > > modifyEnumTables, dbType:0
    > > [12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
    > > modifyEnumTables, dbUser:MW_DBA
    > > [12/2/04 12:37:05.768] ZenInv - Upgrade Service: [EnumModifier]
    > > modifyEnumTables, dbPasswd:novell
    > > [12/2/04 12:37:06.844] Service Manager: start(ServiceDataAccessor,
    > String[])
    > > not found in
    > > 'com.novell.zenworks.desktop.inventory.selector.Se lectorServiceInit'
    > > [12/2/04 12:37:07.046] ZENInv - Selector: Selector Services Started
    > > Successfully
    > > [12/2/04 12:37:07.046] Service Manager: start(ServiceDataAccessor,
    > String[])
    > > not found in
    > > 'com.novell.zenworks.desktop.inventory.storer.Stor erServiceInit'
    > > [12/2/04 12:37:07.062] ZENInv - Selector: Selector Code Profiling disabled
    > > [12/2/04 12:37:07.067] ZENInv - Storer: Start with
    > > 'ServiceStatusChangeListener' invoked
    > > [12/2/04 12:37:17.010] ZENInv - Selector: Getting ServerConfig HashTable
    > > [12/2/04 12:37:17.010] ZENInv - Selector: Getting InvServiceObj from
    > > HashTable
    > > [12/2/04 12:37:17.011] ZENInv - Selector: Getting NDSTree from
    > ServiceObject
    > > [12/2/04 12:37:17.013] ZENInv - Selector: NDSTree=null
    > > [12/2/04 12:37:17.014] ZENInv - Selector: Getting InventoryServiceDN from
    > > ServiceObject
    > > [12/2/04 12:37:17.014] ZENInv - Selector:
    > > InventoryServiceDN=CN=SERVER1_ZenInvService.OU=BMO .OU=UK.O=OURTREE
    > > [12/2/04 12:37:17.014] ZENInv - Selector: Getting ScanDir from
    > ServiceObject
    > > [12/2/04 12:37:17.015] ZENInv - Selector: ScanDir=DATA:\Zenworks\ScanDir
    > > [12/2/04 12:37:17.021] ZENInv - Selector: NEW SyncServiceTable Constructor
    > > Invoked
    > > [12/2/04 12:37:17.022] ZENInv - Selector: Creating-Verifying
    > > Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.022] ZENInv - Selector: Checking for
    > > DATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.023] ZENInv - Selector: synchTableDir exists. Check
    > wether
    > > this is a directory or File
    > > [12/2/04 12:37:17.024] ZENInv - Storer: Storer from dblocation user:
    > MW_DBA
    > > driver: com.sybase.jdbc.SybDriver protocol: jdbc:sybase: subname: Tds:
    > port:
    > > 2638
    > > [12/2/04 12:37:17.024] ZENInv - Selector: Directory
    > > ExistsDATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.024] ZENInv - Selector: Directory Existence
    > > ConfirmedDATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.025] ZENInv - Selector: Serialize-Deserialize File
    > > DATA:\Zenworks\ScanDir\stable\STABLE.SER
    > > [12/2/04 12:37:17.025] ZENInv - Selector: Initializing SyncServiceTable
    > > [12/2/04 12:37:17.025] ZENInv - Selector: SynchTable Does not Exist
    > > [12/2/04 12:37:17.026] ZENInv - Selector: Attempting to Load SynchTable
    > From
    > > Serialized File
    > > [12/2/04 12:37:17.026] ZENInv - Selector: DeSerializing hashTable
    > > FromDATA:\Zenworks\ScanDir\stable\STABLE.SER
    > > [12/2/04 12:37:17.029] ZENInv - Storer: url[From DBObject]:
    > > jdbc:sybase:Tds:11.32.25.98:2638?ServiceName=mgmtd b&JCONNECT_VERSION=4
    > > [12/2/04 12:37:17.035] ZENInv - Storer: wsdn:
    > > CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREEi = 0
    > > [12/2/04 12:37:17.037] ZENInv - Selector: DeSerializing SyncService
    > > HashTable
    > > [12/2/04 12:37:17.041] ZENInv - Selector: SynchTable Loaded Sucessfully
    > From
    > > Serialized File
    > > [12/2/04 12:37:17.042] ZENInv - Selector: Getting hasDatabase status from
    > > ServiceObject
    > > [12/2/04 12:37:17.042] ZENInv - Selector: hasDatabase is true from
    > > ServiceObject
    > > [12/2/04 12:37:17.042] ZENInv - Selector: Getting isStandAlone status from
    > > ServiceObject
    > > [12/2/04 12:37:17.043] ZENInv - Selector: isStandAlone is true from
    > > ServiceObject
    > > [12/2/04 12:37:17.043] ZENInv - Selector: ConvDir
    > > DATA:\Zenworks\ScanDir\conv\
    > > [12/2/04 12:37:17.044] ZENInv - Selector: ConvDir exists. Check wether
    > this
    > > is a directory or File
    > > [12/2/04 12:37:17.044] ZENInv - Selector: DATA:\Zenworks\ScanDir
    > > [12/2/04 12:37:17.045] ZENInv - Selector: DATA:\Zenworks\ScanDir\DbDir
    > > [12/2/04 12:37:17.045] ZENInv - Selector:
    > > [12/2/04 12:37:17.048] ZENInv - Selector: Getting SELECTOR_STORER Synch
    > > Object
    > > [12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_COLLECTOR Synch
    > > Object
    > > [12/2/04 12:37:17.049] ZENInv - Selector: Getting SELECTOR_CONVERTER Synch
    > > Object
    > > [12/2/04 12:37:17.049] ZENInv - Selector: Getting CONVERTER_SELECTOR Synch
    > > Object
    > > [12/2/04 12:37:17.050] ZENInv - Selector: Getting SYNCHSERVICE_SELECTOR
    > > Synch Object
    > > [12/2/04 12:37:17.061] ZENInv - Storer: Loading Storer test properties
    > file
    > > [12/2/04 12:37:17.080] Service Manager: start(ServiceDataAccessor,
    > String[])
    > > not found in
    > > 'com.novell.zenworks.common.inventory.scancollecto r.ScanCollector'
    > > [12/2/04 12:37:17.338] ZENInv - IFS Server: zenInvScanCollector:
    > > FileServiceController: Startup Properties: {chunksize=4096,
    > >
    > lockfactory=com.novell.zenworks.common.inventory.i fs.utils.MemoryFileLockFac
    > > tory, lockseed=ScanSelectorLock, transfers=100,
    > > rootdirectory=DATA:\Zenworks\ScanDir, timeout=60000,
    > > servicename=zenInvScanCollector, portnumber=0}
    > > [12/2/04 12:37:17.499] Service Manager: start(ServiceDataAccessor,
    > String[])
    > > not found in
    > >
    > 'com.novell.zenworks.desktop.inventory.InvSyncServ ice.ManagableSyncService'
    > > [12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: SyncService thread
    > > started
    > > [12/2/04 12:37:17.579] ZENInv - Inventory Sync Service: NEW
    > SyncServiceTable
    > > Constructor Invoked
    > > [12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Creating-Verifying
    > > Serialize-Deserialize Location DATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.580] ZENInv - Inventory Sync Service: Checking for
    > > DATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: synchTableDir
    > > exists. Check wether this is a directory or File
    > > [12/2/04 12:37:17.585] ZENInv - Inventory Sync Service: Directory
    > > ExistsDATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.586] ZENInv - Inventory Sync Service: Directory
    > Existence
    > > ConfirmedDATA:\Zenworks\ScanDir\stable\
    > > [12/2/04 12:37:17.586] ZENInv - Inventory Sync Service:
    > > Serialize-Deserialize File DATA:\Zenworks\ScanDir\stable\STABLE.SER
    > > [12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Initializing
    > > SyncServiceTable
    > > [12/2/04 12:37:17.587] ZENInv - Inventory Sync Service: Will Use the
    > > existing SyncServiceTable
    > > [12/2/04 12:37:18.445] ZENInv - Status Reporting: Messages are written
    > into
    > > XML file for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:18.484] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:18.520] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw�
    > �s,
    > > "Ty� �T, "T�� j, "T�- l, "�� �s, "�
    > > �T, "�6� j, "�9Y l, "�~; �s, "�s? �T}
    > > [12/2/04 12:37:18.525] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:18.526] ZENInv - Status Reporting: Number of records to add
    > > are: 1 for DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:18.564] ZENInv - Status Reporting: getAttributesofDN:
    > > Attributes of:
    > > [12/2/04 12:37:18.595] ZENInv - Status Reporting:
    > > getAttributes:Attributes={zeninvserverlog=zeninvSe rverLog: "Tw�
    > �s,
    > > "Ty� �T, "T�� j, "T�- l, "�� �s, "�
    > > �T, "�6� j, "�9Y l, "�~; �s, "�s? �T}
    > > [12/2/04 12:37:18.600] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:18.601] ZENInv - Status Reporting: Adding record 0 for
    > > DN=CN=SERVER1_ZenInvService.OU=BMO.OU=UK.O=OURTREE
    > > [12/2/04 12:37:18.699] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > > [12/2/04 12:37:18.783] ZENInv - Status Reporting: Logout from NDS
    > > returnedtrue
    > >
    > > Migration Log
    > > ***********
    > > Starting the AlterProcedure Log at 2004-12-02 11:45:29.731
    > > Unzipping the file migrate.zip
    > > Transforming the Migration SQL files...
    > > ..3
    > > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Initial_0
    > > is copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    > > nPotsModem_1 is done with 545 0x03010c0a010202
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    > > nOperatingSystem_2 is done with 143 0x03010e02
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    > > nNetworkAdapter_3 is done with 544 0x03010c0b04
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ze
    > > nDiskDrive_4 is done with 543 0x03010c080301
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Wi
    > > nOperatingSystem_5 is done with 547 0x03010e0201
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\zenworks_vi
    > > deoadapter_6 is done with 53 0x03010c030c0201
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Sy
    > > stemInfo_7 is done with 228 0x03020404
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_so
    > > undadapter_8 is done with 546 0x03010c16
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Mo
    > > therboard_9 is done with 221 0x0302040101
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Lo
    > > gicalDiskDrive_10 is done with 113 0x03010c110402
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
    > > ventoryscanner_11 is done with 181 0x03011402
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_in
    > > stalleddriver_12 is done with 548 0x2701
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_In
    > > stalledDirectory_13 is done with 551 0x4a
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bu
    > > s_14 is done with 35 0x03010c0301
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_bi
    > > os_15 is done with 180 0x0301140101
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
    > > CurrentLoginUser_16 is done with 549 0x48
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
    > > LastLoginUser_17 is done with 550 0x49
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\ManageWise_
    > > User_18 is done with 205 0x03011a
    > > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\misc_19
    > is
    > > copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybcustom_2
    > > 0 is copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybdelprocs
    > > _21 is copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybextended
    > > _22 is copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\sybrmaudit_
    > > 23 is copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\CIM_Process
    > > or_24 is copied
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Zenworks_Ne
    > > twareOperatingSystem_24 is done with 142 0x03010e01
    > >
    > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\indytoprom_
    > > 26 is copied
    > > \DATA:\zenworks\Inv\Server\wminv\properties\migrat e\sybase\input\Post_30
    > is
    > > copied
    > > Starting Schema Migration
    > > Adding the extra db spaces...
    > > SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM9%'
    > > has the results
    > > File_NAME=mgmtdb9.db
    > > dbfile's base directory =
    > > SELECT file_name FROM SYSFILE WHERE dbspace_name LIKE '%CIM10%'
    > > CREATE DBSPACE CIM10 AS 'mgmtdb10.db'
    > > Totaltime taken for Schema Migration : 149
    > > Migration Exception Message->Could not add the dbspace..ASA Error -121:
    > > Permission denied: unable to create the dbspace file "CIM10",
    > > SQLState->42501, ErrorCode->262
    > >
    > >
    >
    >

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