Upgrading to 5.0 device software

Problem solved!

I had the same issues. I did the same things - reboot my device and everything went back to normal for a while. Then it would just annoy me; my cell would vibrate but there was no sound coming out. My music files were playing, so I figured it wasn't a speaker problem and concluded one of the third-party application (BeBuzz) I was using did not support the new OS. It only made sense to remove it. After doing so, it seemed as if I solved the problem, everything was back to normal, my cell was ringing once again. However, I was wrong. I missed several phone calls this morning. Now I'm positive this is an OS problem. Hopefully, they'll have a new upgraded version that fixed the problem for us soon, I really like the new layout of the OS. It was very organized! For now, I have reverted back to version 4.6.0.304, unless someone has a better solution.

Similar Messages

Upgrade to 4.5 device software on Telus Pearl 8130: HTML Email viewer doesn't work

I just upgraded the software on my Telus Mobility (Canada) BlackBerry Pearl 8130 (from 4.3).
One of the main reasons I wanted to upgrade was to take advantage of the HTML email viewer (yeah! finally!).
My installation went fine, and the View Messages in HTML option is enabled (was by default, have verified it again).
On my first test email that I sent to myself from my Yahoo account to my default ISP email account, here's what happened. The Yahoo email uses a very simple "stationery" as background, consisting of two small graphic files, one in the upper left and one in the lower right. In between those two graphics is the text you wish to write. So I put the words "test test" in the text portion and sent it to myself.
When the email was received on the Pearl, indeed I saw the two graphics. However, the text was not displayed.
That was the first attempt. The second attempt produced no graphics at all.
I also tried sending myself an email using some formatting, like bold fonts, different text colors, underline and one jpg file. None of the formatting came through, and the jpg came through as an attachment (instead of in the the body of the email where it was placed). When I tried to open the jpg, by clicking on "1 Attachment", I got an error stating that it is an unrecognized file type and cannot be opened.
So it appears that the upgrade took 1 step forward and 3 backwards.
Anyone experience this, and if so, is there a fix, either now or in the works? Does RIM Support read these forums?
Telus Tech Support said that something is being done but they weren't too specific.
I have another upgrade-related question regarding Documents to Go, but I'll post that in a separate thread.
Message Edited by bwv565 on 12-16-2008 11:43 PM

hello,
about your Bluetooth problem, I suggest you one a new discussion on the decicated board called "BlackBerry Accessories". ou will find there experts about Bluetooth.
http://supportforums.blackberry.com/rim/board?board.id=accessories
about the third point : it usually takes a long time for the device to emerge after a battery pull. It's quite common, you can't do anything about it.
about the second point. In my opinion there at least one picture that is corrupted (or one index file).
in the folder containing that image, do you have many images ? Let's call that folder A.
I suggest you to move them one by one into another folder B, then scroll through the folder A.
it will certainly reset a few times, until at one point it wont' freeze, meaning the folder A does not contain the corrupted image anymore.
you then know that the last image moved from A to B is the culprit.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Just upgraded to the latest device software and having problems

Hello Everyone,
I received an email from RIM telling me that I needed to upgrade my phone's (Blackberry Curve 8310) software. I went through the process and now all of my contacts are re-arranged. Before the upgrade I had all of my contacts listed as such: Name of contact; Mobile No.; Home No. etc... Now there is a new contact for each additional number that I have for each contact. Has anyone else experienced this? Anyone know a fix?
Also, my internet browser is gone. I don't have a goto button or anything. Bookmarks are gone... (*slight cursing*). Can anyone help me get my phone back to where it was prior to the update?
Thanks
TexSbennett

please read this article from the public knowledge base :
http://www.blackberry.com/btsc/KB03710
Browser icon does not appear on the BlackBerry smartphone
The upgrade forgot to put the browser back. it is cause 5.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Rington problems after upgrading device software

I just upgraded my 8230 with device software 4.6.1.284. When it came back on it did not show ringtones that I had downloaded in the list. They were still there but did not show up in the list. They had bee saved on a memory card. Now when I download a new one I have to do a battery pull to get it to show up in the list. Any ideas?

read your memory card using the following link.
use Windows Explorer, and display hidden & system files.
on the memory card, delete all the files named BBThumbs.dat . There should be one in every non-empty folder. then open the media application and let the indexation work.
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

How do I reinstall device software over an encrypted installation from my previous employer?

I have a curve on t-mobile with a customized (encrypted) device software installation from my previous employer. I want to upgrade to the latest device software but cannot get it to install - I am guessing it is due to the encryption.

You need to remove the IT Policy.
WARNING, if this device is on a current BES account, through your employer, and your employer BES Admin or IT people do not approve or recommend the removal of the IT Policy, you could find your self in heap of trouble. So don't do it if the above does apply.
Otherwise...
You will need to use JL_Cmder to remove the IT Policy. Follow the instructions in this link and you will be good.
http://blackberryfaq.com/index.php/Remove_IT_Policy
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Unable to upgrade to device software 5.0

i currently have a curve 8900 with O2 in the UK and i have software 4.6. i would like to upgrade to the new software 5.0. can someone please help me as its not letting me upgrade and i do not know why.

I would check your carrier's software site to see if your device can support 5.0. This KB article should help you find that site. Then, if you run into issues trying to install or want detailed instructions for installing the new device software please refer to this KB.

Problems upgrading to device software 5.0.0.973 on Storm 2 - had to downgrade to 5.0.0.497 again

I recently had my Storm 2 handset replaced under warranty. In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts.
The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again. The record then synced.
I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2. Once I moved those email addresses into the Email 1 field they synced ok.
Then the Desktop Manager told me to update the device software to version 5.0.0.973. I went through the whole process and then checked the phone. Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates. I tried to resync with 'replace data' ticked and it made no difference. I then deleted one of the many entries on the handset and they all disappeared at once. So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.
Next day, I synchronised my husband's Storm 2. Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.
I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.
I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.
Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.
But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.
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Device Software Upgrade

I upgraded the device software over the weekend, and can't see any difference. None of the apps I was expecting are there. Tried re-downloading, but get a message that latest software is already loaded. New version no. does NOT show up in About. Just tried synching for the first time since the "upgrade" and I get a "sync failed" error. How can I uninstall and go back to the original? Or fix the new version? I tried rebooting and that did nothing. Help!

what apps were you expecting to see that didn't show up?

Upgraded 8350i to device software 4.6.1.313 and got many problems

is anybody else having problems with device software 4.6.1.313? i loaded on my 8350i and started having problems including browser crashes one of which caused a device reboot. i downgraded back to 4.6.1.204 and now all is well. what the heck?

Did you remove your media card when upgrading? Incompatible themes/apps can also cause issues and sometimes an error may have occured during the upgrade process so reloading the OS again may help.
Kijana
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Thanks

Desktop Manager 6.x & upgrading Device Software

Hopefully someone can provide me with a few pointers on how this works properly in Desktop Manager 6.x. Its probably straightforward.
In desktop Manager 5.x and probably 4.x from memory, if you wanted to upgrade the device software on your blackberry, you would download the package, install this on your PC, open Desktop Manager, plug the Blackberry into your PC and follow a few prompts and then the upgrade would go through. If you had any issues, the biggest was that maybe you would have to delete the file located here, 'C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.xml'.
Now under Desktop Manager 6, even though I have installed the Device package on Windows, Desktop Manager seems to always go to the internet and get what it thinks is the newest version. Now sometimes this is newer or sometimes older than the version that is approved by my telco.
So how do I stop it going to the internet & how do I make it install the version that I have downloaded and installed on my PC? Anyone?
Thanks,
Gareth

Hello,
You've got almost everything you need...the only difference is that you want to skip the Desktop Software and instead run the LOADER.EXE application directly. See this:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
Good luck and let us know!
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Problem trying to upgrade my device software

I'm trying to updated my device software but all the time I try it it's says that I'm have a telefonic access to active networks, close them n try again, but I turn off all the connections and the exact same message keeps prompting. Can someone help me with this issue because I don't find any info that helps me. Thx

Hi! Not sure what telfonic connections you have ....but did you try unconnecting them then pulling the battery for at least a minute and putting it back in?
Might just need to boot without the connections.
DON'T THINK!!!! LOOK!

4.5 device software upgrade w/ email trouble

I recieved a insurance replacement BB 8130. I upgraded to the 4.5 software upgrade and ran into a few problems. First, I no longer could find the browser icon but solve that problem by goin to options, advanced options, host routing table, push the applications button and selecting register now. I found out though, that i was no longer recieving email. My email icon is still visible but I can no longer send or recieve email. I have tried logging in to my account on my BB but get incorrect information screen and it wants me to input the info again. any help would be appreciated.
shawn
Solved!
Go to Solution.

Do you mean that you've forgotten password for setting up email IDs? If so then use the forgot password link if you can remember your user name. If you can't recall that then contact your carrier support representative and ask them to provide your user name.
tanzim
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Is there a way of updating the device software to a more current version

I have a blackberry pearl, an 8110 pearl and an 8310 curve.   want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?

Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
    BlackBerry Device Software                             Media Card Size Limit
BlackBerry Device Software 4.2.0                                 Up to 2 GB
BlackBerry Device Software 4.2.1                                 Up to 4 GB
BlackBerry Device Software 4.2.2                                 Up to 4 GB
BlackBerry Device Software 4.3.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above              Up to 16 GB
BlackBerry Device Software 4.6.0                                 Up to 16 GB
tanzim
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Desktop Manager asks for "insert BB device software updater disk"

When open DM (v 5.0) a message "insert BB device software updater disk" for a file named "ApploaderWebSL-Upgrade[1].msi". I cant find it....help needed....
Solved!
Go to Solution.

OK. Can you uninstall 5.0 first. Next download and save the DM 5.0 exe file somewhere on your computer. Instead of double-clicking the file to install it, first extract the contents of the file to a folder on your computer. You can use any zipping program (i.e.. Winzip, Winrar, 7-zip) to right click the EXE file and choose Extract To. On my computer I created a folder called "Desktop Manager" and extracted all of the contents into that. Now you can go into the folder that contains the extracted contents and run the "BlackBerrySetup.exe" file to install the software.
If you just double click on the EXE file then the software extracts all required files to a temporary folder on your computer. After the installation is complete then the temporary files get deleted. So the main benefit to doing it above is that all of the installation files will always be located in a folder on your computer. So if you ever have to reinstall, repair, or find an MSI file that the program needs you don't have to download the software again.
Let me know if that works out.
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Update to Device Software 5.0 on Curve 8330

RIM sent me an e-mail today inviting me to upgrade my Sprint Curve 8330 to Device Software 5.0. In the past, this wasn't available on Sprint devices. My computer is a Mac, so I connected to Blackberry Desktop Manager and it said that there are no upgrades available. Am I able to upgrade my device software?

Hi
addydaddy wrote:
Same experience with me. Carrier is Bell Mobility. I think BlackBerry has missed a step somewhere. Mine says same message "no updates available" and takes me back to reference v4.5 which is my current OS.
Check the FULL OS version. 4.5 on its own is meaningless. Options > About 3rd line will show the full version on your device. For example, mine shows v5.0.0.681.
Then find your carriers' latest offering from here
http://us.blackberry.com/support/downloads/download_sites.jsp
and compare the two.
There is nothing preventing you upgrading to a newer version from a different carrier providing you navigate to the downloaded OS on computer C:\Program Files\Common Files\Research in Motion\AppLoader and delete the file vendor.xml.
Blackberry Best Advice - Back-up weekly
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Upgrading to 5.0 device software

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