Upgrading to Acrobat XI Pro on a new server

My company recently changed servers, and Acrobat 9 PRO was installed on the original virtual server. We couldn't find any install files (or downloads) for 9 PRO anywhere, so we purchased the upgrade to Acrobat XI PRO. We installed XI PRO on the new virtual server, but now we are seeing a popup that states "Serial number you provided is valid, but a qualifying product could not be found on this computer." I imagine that is because 9 PRO was never installed on this particular virtual server, and we probably need the full install for XI PRO. Please help.

The serial number that is being requested is that for AA 9, not AA XI. That validates your upgrade.
I assume you have dealt with Adobe for licenses for all the machines that will be using Acrobat on the server. There as special needs that need interaction with Adobe to run Acrobat on an intranet (I think they allow this under special licensing, not sure). If you are just installing the standard stand-alone Acrobat on the server and nothing more, you are violating the license agreement (not a pretty sight if that is the case).

Similar Messages

  • Path(s) for upgrading a Acrobat 9 Pro to Acrobat XI Pro in terms of licensing?

    Hi all,
    I have been asked to get details of upgrading our Acrobat 9 Pro to Acrobat XI Pro, but I am not sure about the licensing.
    Can a license from Acrobat 9 Pro be upgraded to XI or it have to be a new purchase?
    Thanks in advance.
    Patrick.

    Yes, an upgrade path is available from Acrobat 9 Pro or Acrobat X Pro to Acrobat XI Pro (but not any older version). You can purchase this in the online store.
    You must make sure you have the serial number of Acrobat 9 Pro for insalling AND YOU NEED TO KEEP IT as it will be needed forever for reinstalling.

  • Cant upgrade from Acrobat 9 Pro to Acrobat 9 Pro extended

    Hello everyone,
    I purchased the upgrade from Acrobat 9 Pro to Acrobat 9 Pro Extended, but get an error when I try to install.  The error says "Setup has detected that you already have a more functional product installed.  Setup will now terminate.".  How is it that Acrobat pro is "more functional" then pro extended.  I bought the upgrade because I need the 3d capabilities of extended pro.  How do I work around this issue?

    Oops.  I just read that I need to uninstall acrobat 9 first.  I now have a new issue.  Acrobat extended installed fine, but now it is doing an upgrade check.  It is asking for the serial number for the acrobat 9 pro.  My old version was part of the Creative suite 4.  When I enter the serial number from the creative suite it comes back as an invalid number.  Why is this?

  • Trouble Upgrading to Acrobat X Pro for Mac

    Hi! I have an older version of Acrobat Pro (version 7.0), which was an upgrade to a previous version on my old computer. I'm trying to upgrade to Acrobat X Pro, but can only find my 7.0 original software disk. When I try to install 7.0 on my new computer, the installer keeps looking for a previous version, which I must have purchased 10+ years ago, so of course I can't find the original software box/disks.
    How can I upgrade to the new version without my original serial number from two generations ago?
    Thanks!

    Why bother? Any current version will only require the serial number of the last valid version you have, not all of the previous ones. Just go ahead and install Acrobat X normally. You will be asked to input your v7 serial somewhere along the way...
    Mylenium

  • Upgrade to Acrobat X Pro

    We have installed Windows 7 - 64 bit.  I have Acrobat 8 standard.  Can I install it on the new machine and upgrade to Acrobat X Pro?  Any hints or tricks I should know to acomplish this?

    Hi,
    You can go ahead and install the upgrade once you purchase it directly on your new computer as long as you have the serial number of Acrobat 8 with you.
    When you install an upgrade version, it tries to look for a valid previous version installed on your computer. If it cannot find one, it will ask you to input a qualifying serial number for a prior version (in your case Acrobat 8).
    After you input the serial number, the installer will complete installation and you will be able to use the upgrade version.
    You dont have to install Acrobat 8 first on your new computer to perform a successful upgrade.
    Thanks

  • Why can I not create a PDF from a web page on my Adobe Acrobat 8 Pro on my new Windows 8 computer? It worked fine on my windows XP system?

    Why can I not create a PDF from a web page on my Adobe Acrobat 8 Pro on my new Windows 8 computer? It worked fine on my windows XP system?

    Acrobat 8 is not compatible with Windows 8,  for the simple reason it was
    created much before it and Adobe could not participate the changes to the
    OS that Microsoft implemented many years later on. You need to buy the
    current version for compatibility.

  • How do i install adobe acrobat X Pro on my new windows 8.1 computer?

    How do I install Adobe Acrobat X Pro on my new computer which runs on Windows 8.1?

    You may try downloading Acrobat pro X from below link and install.
    Download Acrobat products | Standard, Pro | XI, X

  • Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

    Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

    Reason I had to chat with Customer Support is that I got the following message upon placing Upgrade Order.
    What Different Country? It's the US. The ONLY placed I've lived my entire life! Apparently some software changes were made to the site and the PR Territory fell in a no-man's land.

  • Sharepoint server synch for Tracker not happening since upgrade to Acrobat 9 Pro

    Hi,
    I have a user that is unable to share his comments and see updates in Tracker using Acrobat 9 Pro.  There is a warning on Server status that says "some workflows are in error."  It seems that synchronization is with the server is failing, though his connection to the network is otherwise solid.  User can go to the server and go to the folder and open the PDF folder without any issues, but synchronization with server within Acrobat 9 Pro Tracker is failing.  He can join reviews, but is unable to see other reivewers comments and can not see any of the other 8 reviewers listed, he can only see himself and the initiator.
    I did verify that the initator and all reviewers are also using Acrobat 9 Pro.  Only this one reviewer is having issues, everyone else is ok.
    The issue started to happen after user was upgraded to Acrobat 9 Pro. We did try a repair in add\remove programs, but this did not help.  I am wondering if there is anything on the backend, somewhere that needs to be changed.  User did go into a few other Shared Reviews on the Sharepoint server and was able to see 5 reviewers.
    Here are my questions:
    1. Is there some sort of unique identifier that needs to be changed?
    2. Can the initiator delete this one reviewer and then add him back, and would that possibly solve the issue?
    Thanks,
    Julie

    Hi Damir,
    On the page mentioned above you need to click on 'Buy Now' at the right hand side as shown in the screenshot below :
    After that you will see this screen :
    Click on 'Subscription' drop-down and select 'Upgrade', The other dropdown menus will be updated accordingly and you need to select 'I own' as 'Acrobat 9 Pro,
    Platform and Language accordingky.
    Then you can 'Add to cart' and checkout.
    Regards,
    Rave

  • Downloading Adobe Acrobat 9 Pro on a new laptop

    I need to download Acrobat 9 Pro on a new laptop (it's already on my old laptop). How do I do this?

    Bob Rodzaj first you can copy the installation files from your installation media to a USB drive using a computer which includes an optical drive.  Alternately you can download Acrobat 9 by following the directions listed at http://prodesigntools.com/all-adobe-cs5-direct-download-links.html.  Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download links.

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
    Anand

  • What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

    What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat11 Pro?

    Acrobat is a program used by a wide variety of users for a even wider number of purposes. So if we simply gave you a feature list, that wouldn't be very helpful.
    Tell us how you use Acrobat, and what you do with it, and we can suggest improvements that were made in Acrobat X and XI Pro.

  • Why upgrade from Acrobat 9 Pro Extended to X or XI

    What are the benefits from upgrading from Acrobat 9 Pro Extended to Acrobat  10 or 11?

    You should ask this question in one of the Acrobat forums. The following is probably the most appropriate one: http://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs?view=discus sions
    It would be helpful to know the type of things you use Acrobat for. Some features have been enhanced significantly and some functionality you have with Acrobat 9 Extended has been removed.

  • How can i re-install my Acrobat X pro in my new computer

    how can I re-install my Acrobat X pro in my new computer?

    Thank you!!
    I was able to do it.
    Regards,
    Imelda Arzola
    California Metal - X
    366 E. 58th Street
    Los Angeles, CA 90011
    (323) 234-9281 ext. 103
    (323) 234-0814 fax
    [email protected]<mailto:[email protected]>

  • Is Acrobat 7.0 Pro eligible for a free upgrade to Acrobat XI Pro?

    Is Acrobat 7.0 Pro eligible for a free upgrade to Acrobat XI Pro?

    There are no free upgrades between versions. The updates are free, but not the upgrades.

Maybe you are looking for

  • How do you create forms in numbers the same as in numbers for ios

    I have a Macbook Running Maveriks 10.92 and Ipad running IOS7. I have numbers on both machines. On the Ipad there is a function that allows you to add a form to enter data from a sheet using Popups. I can not find this function on the Macbook Pro. Al

  • Can I view all my bookmarks in the bookmarks bar, even if there are too many... I would like it to make extra rows and continue, instred of the arrow/list system.

    I like to have instant access to all my bookmarks as I keep my RSS links and current projects up there. When there are too many to fit in one row across the screen firefox makes a little pull down menu at the end with all the rest in. I find this rea

  • Waiting in vain. . .

    So, I waited for the new iPhone, and now it looks like I have to wait another month or get a new blackberry now. Images of Steve Jobs saying, "And the iPhone 3g is available today", causing that midnight frenzy to buy iPhones with 3g right after the

  • JNDI Blank Names in Verify Tool

    I am getting the following messages form App Server 8 when I select localhost:4848 from inside the Deployment Tool. Also, I have successfully set up a Datasource Connection Pool and a JDBC Resource from the Admin Console (Ping works). However, when I

  • Reader enabling Adobe plugins

    Hi, I've been trying to Reader enable my plugin that works well with Acrobat Pro 9.0. However, everytime I load the plugin in Acrobat Reader 8.0, it throws an error saying "Invalid plugin detected. The reader quit" I have ensured that "Certified plug