Upgrading to Captivate 8 with Technical Communication Suite subscription

I have a TCS5 subscription which includes Captivate 7 - I would like to upgrade to Captivate 8. After advice from Adobe help team, I have uninstalled existing version of TCS and downloaded trial of current version which contains Captivate 8. All programs install correctly but Captivate will only run as trial - even after signing in with my Adobe ID. When installing there was a symbol next to Captivate 32 and 64 bit which says it will only install as a trial. Is this available for existing subscription users yet? If not - when will it be available? I was led to believe at the time I got the subscription that I would have access to the latest software when it comes out. Is this not the case?

See the announcement about the Captivate8 and presenter 10 updates for the TCS here: TCS 5.0.1 is here and Captivate 8 and Presenter 10 are part of it ! « TechComm Central by Adobe
There's also this Tech Note: Upgrade to Captivate 8 & Presenter 10 for TCS5 customers

Similar Messages

I signed up for the Technical Communications Suite Subscription yesterday. Now when I launch FrameMaker, it says I can either use as a trial or buy whereupon it propts for a serial number.

Signed up for the Technical Communications Suite Subscription yesterday. Now when I launch FrameMaker, I get a dialog box saying I either have to use it as a trial version (for 30 days) or buy it. If I click buy it prompts for a serial number.
On installation when I tried to access my adobe account in the dialog box that appeared. It said I didn't have an internet connection. My internet was working fine and I got the same message even once I launched my browser.

Did you install using an account with admin privileges? Do you have any Group or other security policies on machine that may restrict new software installs?
For installation issues, it's best to contact customer support.

Does the Technical Communication Suite have an installation application similar to the Creative Cloud Suite? If so, how do I get it? If not, how do I upgrade from version 4? Thank you

Does the Technical Communication Suite have an installation application similar to the Creative Cloud Suite? If so, how do I get it? If not, how do I upgrade from version 4?
Thank you.

Not sure what CCS has that you’re referring to, but TCS5 is out and can be installed via subscription or downloaded installer.

Upgrading to Technical Communication Suite

I find it next to impossible to find out pricing from Adobe's web site. I hope that someone here can help me.
Is it possible to upgrade to the technical communications suite from FrameMaker 11 standalone, perpetual license software? If so, what is the price to upgrade?
If it is not possible to upgrade to TCS from FrameMaker 11, how much would it cost to buy a perpetual license for TCS?
How much would it cost for a monthly subscription to TCS if I can upgrade to it from FrameMaker 11? And how much for the monthly subscription if I cannot upgrade to it from FrameMaker 11?
Thanks in advance!

What is the price to upgrade from Framemaker 11 to TCS5?
These are the choices in the drop down menu at Author, Enrich & Publish XML/DITA content| Technical Communication Suite 5

CS6, eLearning suite, Technical Communication Suite: licenses and hardware upgrade.

In my PC I have installed:
Creative Suite Master Collection 6.0
eLearning Suite 6.1
Technical Communication Suite 4.0
I'm upgrading my HDD to a new SSD disk (cloning) and putting it into a newer PC
The old disk will be erased.
Am I going to have any problem with my Adobe licenses?
Do I have to do anything?
Thanks
Patrick

>It will most likely not clone properly for at least the Adobe products... they need to be installed.
could you please elaborate on this? the product is already installed and a cloned disk is an exact copy.
>Deactivate the old installation and uninstall it so that it does not transfer to the new drive. Re-install using the installation files.
Yes I know I can do this. I'm trying to avoid uninstalling/reinstalling everything. As I see it I just probably need to cycle deactivate/clone/activate.
But I need more than just a guess.
Thanks.

Unable to install components of Technical Communications Suite 3.5

Standard installation of tech comms 3.5 suite fails at the final hurdle.
Log file is as follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DS013, DW050 ... WARNING: DS013, DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 5 warning(s)
WARNING: DS013: Payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is already installed and the session payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW016: NOTE: Cannot set action to the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 as it is already upgraded by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 as it is already upgraded by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {7DE6CDC3-CFEE-4564-813D-3F59E5D71F10} Adobe Captivate 5.5 5.5.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe Technical Communication Suite 3.5\payloads\AdobeCaptivate5.5Core\OEM(Seq 4002)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Captivate Reviewer: Install failed
ERROR: DW050: - Adobe Captivate Quiz Results Analyzer: Install failed

Hi There,
Looking at the log files indicates that you already had "Reviewer" and "Quiz analyzer" installed on your machine from the previous installation of Captivate. "Adobe Captivate Reviewer" and "Adobe Captivate Quiz Results Analyzer" are installed as a separate component when you install Captivate. Even if you uninstall Captivate then also you need to uninstall these two separately. I think in your case you already had Captivate before on this machine. If that is the case then you can ingnore these errors and continue to work. You can also verify by launching the above two components separately and see if they are working.
Regards,
Mayank

Adobe Technical Communication Suite zu verkaufen

Angeboten wird das Softwarepaket "Adobe Technical Communication Suite 2.5" für Windows in englischsprachiger Ausführung. Das Paket wurde bei einer Verlosung gewonnen und ist ungeöffnet in der Folie verpackt.
Es umfasst
Adobe FrameMaker 9
Adobe RoboHelp 8
Adobe Captivate 5
Adobe Photoshop CS5
Adobe Acrobat 9 Pro Extended
Additional components: Adobe Bridge CS5
Es ist nach Aussagen des Adobe-Mitarbeiters, den ich nach der Verlosung konsultierte, upgradefähig, ermöglicht also vergünstigten Zugang zu den neueren Versionen sowohl der Einzelprodukte (z.B. erscheint demnächst FrameMaker 10) als auch des Produktpakets (wenn es mal eine Suite Version 3.0 geben sollte).
Neupreiskosten bei Adobe im Online-Store: 2.259,81 EUR.
Kosten der Einzelpakete: 1.367,31 + 1.613,64 + 831,81 + 1.010,31 + 655,21 (für Acrobat X). Bridge nicht als Einzelprodukt erhältlich. Gesamtkosten: 5.478,28
Interessenten, die das Paket bei mir für 1.390 EUR erwerben möchten, können mich über "Private Message" erreichen.
Das ist ein Verkauf von Privat, daher kein Garantie, Umtausch, Rechnung, Beratung, Schulung, Haftung.

Hello Vivek,
Thanks for the announcement.
It is nice to know that anyone that now purchases the
Technical Communication Suite 1.3 as an upgrade will get Adobe
Acrobat 9 Pro Extended for the same price I paid in October 2007
for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
until this month to purchase the Technical Communication Suite I
too would have the latest version of Adobe Acrobat but alas, I will
have to spend an additional $300US to upgrade to TCS 1.3. Which
means I will have paid 30% more for the TCS than anyone purchasing
it now.
Sometimes it just does not pay to be an early adopter of a
product and have to go through the pain of wondering why RoboHelp 7
was so slow (among other bugs)...but I digress.
I understand you likely have nothing to do with the pricing,
but I felt I had to say something.
Regards,
Randi

Adobe RoboHelp 7 and the Adobe Technical Communication Suite have just been posted

Hi, folks.
The long-awaited Adobe RoboHelp 7 and the Adobe Technical
Communications Suite have just been posted on the Adobe website.
There are 30-day Trial versions that can be downloaded here:
http://www.adobe.com/ap/products/robohelp/
Follow the link that says "Download the trial". After you
sign in, you can download either the RoboHelp 7 standalone release,
or the Technical Communications Suite which contains these
integrated products: RoboHelp 7, FrameMaker 8, Adobe Captivate 3
and Acrobat 3D.
If you or members of your team use both RoboHelp and
FrameMaker, I'd strongly advise you take a look at Tech Comm Suite.
It's more than simply a "bundle:" of products. There is real
integration among the apps. Here are details:
http://www.adobe.com/ap/products/technicalcommunicationsuite/
For some screenshots and information, check out Peter
Grainge's website
http://www.grainge.org/pages/authoring/rh7/rh7.htm
I will also be posting some Adobe Captivate movies of the new
interface on my website in the next day or two.
http://www.hypertexas.com
You can also read more on the Adobe Tech Comm Blog
http://blogs.adobe.com/techcomm/technical_communication/
These are exciting times. Two releases in one year! I don't
think there's any doubt about Adobe's committment to RoboHelp now
Thanx,
John

The first thing I looked at was the upgrade price, which is I
think is pretty reasonable. I may not have made it clear in my
other post that I installed the RH7 trial with RH6 still installed.
I'm pretty sure management will spring for an upgrade, and I don't
intend to use RH6 simultaneously at that point--only while I'm
doing the trial.
The main thing I'm checking out is the double-byte character
support. One complaint I have there is that in HTML view, Japanese
characters are showing as squares. If I open the same topic file in
Notepad, the Japanese characters show up there, so I know RH7 isn't
really messing up the characters, it's just not displaying them in
HTML view. This still makes it difficult to manipulate Japanese
text in HTML view. Does anyone know if there is a way for these
characters to display in HTML view properly? Should I start a
different post? Thanks,
Ben

Adobe Technical Communication Suite 1.3 Announced

Adobe Technical Communication Suite
(www.adobe.com/products/technicalcommunicationsuite) has been
updated today. Technical Communication Suite 1.3 now contains the
new Adobe Acrobat 9 Pro Extended. Technical Communication Suite
customers can purchase an upgrade that includes Acrobat 9 Pro
Extended. Adobe Acrobat 9 Pro Extended is a superset of Acrobat 9
Pro, all the powerful 3D features, and Adobe Presenter, Adobe
LiveCycle Designer ES, and Adobe 3D Reviewer software. With
Presenter, you can add video, voice-over, demos, and interactive
quizzes to Microsoft PowerPoint slides, and then output to PDF for
reliable, cross-platform sharing. I am sure learning professionals
will love this new and exciting feature.
With Acrobat 9 Pro Extended, you can now deliver the richest,
most engaging PDFs with new support for videos and portfolios.
Easily share video in PDF - Convert a variety of video
formats to FLV for reliable, cross-platform sharing of video,
animations, and applications in PDF documents. With native support
for Adobe Flash technology, no additional media player is necessary
for playback.
Insert video in PDF - Embed video in Microsoft Word or
PowerPoint and convert to FLV in PDF or insert FLV or H.264 video
in PDF files for direct playback in Acrobat and Adobe Reader.
Easily review video - Comment on video using any of the
commenting and markup tools to add feedback to a specific frame.
Unify the widest range of content in a PDF Portfolio -
Assemble documents, drawings, e-mail, spreadsheets, and rich media
— including audio, video, 3D, and maps — in a single,
compressed PDF Portfolio.
Use professionally designed templates - Choose one of many
professional templates to quickly integrate content, define
navigation, and add polish to your PDF Portfolio. Add your logo and
include descriptions to guide recipients through the contents.
I have not listed the most compelling 3D features here. For
more details on features, please click here -
http://www.adobe.com/products/acrobatproextended/features/
Acrobat.com services are now available (announced
simultaneously) that enable you to store and share large documents,
collect form data, and review documents with virtually anyone
across the world.
Thanks and regards
Vivek Jain
Group Product Manager, Adobe Systems
Adobe Technical Communication Suite, FrameMaker and RoboHelp
www.adobe.com/products/technicalcommunicationsuite/
blog-
http://blogs.adobe.com/techcomm/
RoboHelp Packager for Adobe AIR-
http://labs.adobe.com/technologies/robohelp/

Hello Vivek,
Thanks for the announcement.
It is nice to know that anyone that now purchases the
Technical Communication Suite 1.3 as an upgrade will get Adobe
Acrobat 9 Pro Extended for the same price I paid in October 2007
for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
until this month to purchase the Technical Communication Suite I
too would have the latest version of Adobe Acrobat but alas, I will
have to spend an additional $300US to upgrade to TCS 1.3. Which
means I will have paid 30% more for the TCS than anyone purchasing
it now.
Sometimes it just does not pay to be an early adopter of a
product and have to go through the pain of wondering why RoboHelp 7
was so slow (among other bugs)...but I digress.
I understand you likely have nothing to do with the pricing,
but I felt I had to say something.
Regards,
Randi

Installing Technical communication suite

Folks
I am trying to install Technical communication Suite (mainly
for Captivate at the moment - the rest I'll use later) . I am
running Windows XP, Pentium 4 etc and have a licenced version of
Captivate 2
I keep getting the error message Error: Unable to Load
Product Information as soon as click on the first button on the
initial screen (activated by autorun)
I have worked through the troubleshooting doc on the adobe
site to no result.
The installation process starts up OK on my old steam powered
PC - but I want to install this on my better Pc
any suggestions?
Regards
Steven Knight

Hi Steven
Unfortunately, almost all of us here already have the product
successfully installed.
First, I'd try what is outlined in
this link.. If that
doesn't help, I'd strongly encourage you to contact Adobe support
and see what they have to say.
For what it's worth here, Adobe has changed the installation
method for most of their products. This means that installation
issues aren't problematic with only Captivate. There are issues
with many of the products.
Cheers... Rick

Technical Communication Suite 3 - Install Location Correct?

Hi All,
I've just installed the new TCS3 upgrade from TCS2.5 on my XP Pro SP3 machine. The installer on the DVD seemed to work fine, but I just noticed that it didn't create a \Technical Communications Suite x\ folder like other TCS versions had. It placed all the components (FM10, RH9, etc) in the \Program Files\Adobe\ folder. Has anyone else seen this behaviour? I just found it odd that it seems to have performed a "standalone" component install with the added functionality of the suite.
Jeff

Hi Jeff,
This is the as per the new design of TCS 3. In earlier version all the suite products were placed in TCS folder but in TCS 3 you will not see any TCS folder but all the individual component will have separate folder in "C:\Program files\Adobe"
Thanks,
Sameer

Installation of Technical Communications Suite components fail

I've migrated from a laptop with Windows XP to a Windows 7 64 bit laptop. Post migration I re-installed Technical Communications Suite 4. During the installation I get an error that Presenter failed to install because PPT 32 bit is not present. Additionally, Captivate cannot create swf files. Please help resolve these issues.

Alisha in Adobe support was able to resolve the problem:
Browse to the following location and open the file mentioned : C:\Program Files (x86)\Adobe\Adobe Captivate 6\AdobeCaptivate.ini
Add the following tag to the file : Use32BitJVMForPublish = 1 (as shown in the image below)
Also, do the same to the file in the following location : C:\Program Files\Adobe\Adobe Captivate 6 x64\AdobeCaptivate.ini.
This seems to have worked.

Application Manager fails to initialize (Technical Communication Suite 4)

I am going round and round in circles with this problem, and am unable to find any help specific to Technical Communication Suite (although I feel it's probably the same problem as reported for the Creative Suite software mentioned elsewhere).
When Application Manager launches, it finds a whole raft of updates for Tech Comm Suite 4. Then says the first thing it has to do is update itself... but this fails with an extremely unhelpful error message:
"Adobe Application Manager
Some internal error occured during installation. Error Code: U49M1P1"
I've downloaded the FrameMaker 11 patch manually, but unless I'm missing something the Captivate one just directs me to use the Application Manager!
Another suggestion is tho use Adobe Support Advisor - but it's own blurb says it relates to Tech Comm Suite 3...and I have absolutely no idea HOW I'm supposed to use it once I've switched off the automatic stuff (which says there are no problems)! And again, it directs me to customer support...
I'm using Windows 7 32-bit with 3GB of RAM; Tech Comm Suite 4.
Just in case it's relevant, had an issue installing one component of the suite as had previously (a few months ago) had a trial of the software on this machine. Took an hour of chat with someone remotely taking control to install it.
I also do have FM9 installed on this machine, and (running on a VM) Captivate 3 and FM 7.2. I'm hoping I don't have to lose all of these as I will also lose the corresponding clients!
Do I really need to uninstall all Adobe software?
Alison

Dear Alison,
Apparently a network adapter named "Microsoft Virtual WiFi Miniport Adapter" is preventing Adobe Application Manager from reaching Adobe update servers.
I found a document on the internet explaining what to do:
http://dasongoh.blogspot.nl/2011/12/how-to-fix-adobe-application-manager.html
Hope it helps.

Will there be a new Technical Communication Suite when CS5 will be released next month ?

Dear Forum,
will there be a new Technical Communication Suite when CS5 will be released next month (April 2010) ?
We are close ordering the Technical Communication Suite 2 - will there be a grace period to get the
new version without getting charged again ?
Greetz from Europe,
Speedtriple

I'm wondering about that too.
I've been stuck before when I bought TCS, then tried to upgrade just Captivate when v4 was released, and couldn't do it. Took months to get my money back for the CS4 download.
Seems that anyone who buys a suite gets penalized for it. Surely it's in Adobe's best interest to upgrade users who invested in the more expensive product?

Training Videos - Adobe Technical Communication Suite, FrameMaker and RoboHelp

Adobe Senior Product Evangelist, RJ Jácquez, has created
three On Demand training videos to help customers get started with
Adobe Technical Communication Suite. Please see the details below-
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1 (
http://my.adobe.acrobat.com/p29205929/)
In Part 1, you will learn about leveraging live and
interactive 3D models from virtual any CAD/CAM/CAE software in your
technical and instructional documents using the Adobe Technical
Communication Suite.
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2 (
http://my.adobe.acrobat.com/p25426010/)
In Part 2, you will learn how to supplement your technical
and instructional design documents with engaging Adobe Captivate
demonstrations, simulations and quizzes in the Flash format using
the Adobe Technical Communication Suite.
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3 (
http://my.adobe.acrobat.com/p13101233/)
In Part 3, you will learn about adding FrameMaker books and
documents in RoboHelp as live links and reusing FrameMaker content
for creating Online Help systems, Searchable Knowledge bases,
Performance Support systems and even Policies and Procedures. Just
like the first two, the exercise files are also included in case
you want to go over the integration features yourself.
Besides Adobe Technical Communication Suite, there are
training videos for Adobe FrameMaker 8 (
http://www.adobe.com/support/documentation/en/framemaker/#tutorials)
and Adobe RoboHelp 7 (
http://www.adobe.com/support/documentation/en/robohelp/#tutorials)
available on Adobe Help Resource Center.

Posting the links again -
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3
http://my.adobe.acrobat.com/p13101233/

Upgrading to Captivate 8 with Technical Communication Suite subscription

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