Upgrading to CS5.5 but hitting a brick wall?

I am a writer that recently worked at a design firm and now I'm on my own. I attempted to upgrade InDesign from CS4 to CS5.5 after responding to an Adobe invitation. I primarily use InDesign to review the work of designers in their native files and to edit copy in the native files. I typically work in a word program and only use InDesign occassionally. Even though I'm not a regular user of the software I felt the upgrade price was fair and I wanted to stay as current as possible.
After I purchased the upgrade I was asked to supply the serial number of the existing product. Because the existing product was purchased by my former employer I went back and forth attempting to obtain it. I was chatting with Adobe all the while of course trying to figure out how to either install the program or get a refund. Eventually I did received the serial numbers of CS2, CS3 and CS4 from my former employer and provided same to the Adobe representatives via chat. After several chat sessions and calls I was told that the provided serial numbers would not work. Of course that took about 60 days so I was beyond the refund period. I've attempted calls, chats and tweets with no luck. It's strange because I played by the rules, provided all the information ask for, and now I just can't seem to get customer care to help me. On two occasions I've been told that a "senior" would help me with a "work around" but nothing has happened for several weeks.
Anyone on here have a suggestion? I'm just asking to be treated fairly on this but it doesn't feel very fair right now.
Thanks much.
John

Thanks Jeff.
There are several numbers that I've been provided so I hope these make some sense:
Case # 207367499
Support case # 0206904063
Customer Id # 271736276
Order #: AD004346620
Thanks for whatever help or guidance you can provide.
Sincerely,
John Cummings
303.503.3806

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