Upgrading to CS5.5 Design Prem from CS 4 Design Premium. Serial number not working.

I am upgrading to CS5.5 Design Prem from CS 4 Design Premium. I am getting an error message that the serial number is not for a qualifying product. How do I contact support to fix this?

you'll first be prompted for your cs5.5 serial number. you will then be prompted for your cs4 serial number.
enter the correct number at the correct time. otherwise, Error "The serial number is not valid for this product" | Creative Suite

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Adobe CS5.5 Design Premium Serial Number Not Working

I just wiped my macbook pro harddrive and upgraded to Lion OSX. I bought the CS5 Design Premium last year (in a case). Unfortunately, my discs are unavailable, but I do have the correct serial number. When I downloaded the CS5.5 Design premium trial (to plug in my serial number), it says it isn't valid. Is there a place that I can download the CS5 Design Premium Suite so that my serial number will work? Help! I'm a photographer and I need PS to work immediately!

Maddiewilbur have you lost your installation media or is it just unavailable for the moment? If you will have access to the installation media at a later time I would recommned installing the trial of Design Premium CS5.5 and then remove it and install CS5 once you have access to it.

Serial number not working with upgrade from production studio

I have an old WinXP with the first Adobe CS Production Studio Premium that I've been using for more than six years.
I recently had to reinstall my system and now I have an install error with serial number. The Prod Studio Prem is an upgrade
to the Video Collection Standard. It errors on the screen when it ask for the previous version of AfterEffect and Encore.
I had this issue before. Adobe support provided me another number and it worked.
The odd thing about it is the install asks for AE 3.0 or later and I have AE6.5. It also asks for Encore 1.0 or later and I have Encore 1.0 & 1.5. If I can remember back several year when I called ADOBE support they said even though I qualified for the upgrade the issue probably was with the previous AE standard serial number wasn't working in the install screen. I've lost the new serial numbers now and I'm unable to reinstall.
I'm not upgrading until next year. How can I get this working until then?

if you don't have the old version installed you'll be prompted for both the serial number of the old version and the upgrade. you have to use the correct serials when prompted.

Issue with CS5 deactivation on old computer and reactivation on new - serial number not working

Please help - we are owners of Creative Suite Design Premium CS5 - I just recently switched my wife to a new computer using migration ( we have macs), when I try to deactivate the old license on the old computer it gives me an error, thus preventing me from activation on the new computer. At least, I think this is what the problem is, because I've tried every serial number I've ever received from adobe and none of them work.
I know you want everyone to go to CC, but we've paid Adobe thousands of dollars over the years and I expect this software to work. Please help - this is the only way I can contact you with my problem. Any assistance would be greatly appreciated.

This was the only available option to me, according to adobes site. Their lack of support for older software is mind boggling. So the only way for me to get to talk to someone is by fibbing on their extensive question list before the process actually begins. I guess I will try that if I don't hear from an Adobe team member here...

Photoshop CS5 serial number not working?

I bought and downloaded Photoshop CS5 from this site about two years ago, and since then have purchased a new computer. I want install CS5 on this new computer, but my account isn't listing CS5 under my lists of products. When I try and register the serial number I found under my program's System Info, I get an error message that says my serial number isn't valid.
A little while ago, adobe had an information leak and my account was one of the ones listed as possibly compromised- could this be the issue?
If not, why won't it let me register CS5 to my account? I really want it on my new computer. I purchased the product legitimately and I don't want my money disappearing after only two years.

Explain your situation to Customer Support, and see if you can submit some sort of proof. For example a credit card statement. Your bank can help you with that. See if your ISP can fish up the email.
Also if you purchased it as an Educational discount, you might get in touch with that section.
We are users and perhaps a Staff member may drop by, but for now that's the best advice.

Design Standard CS 5.5 serial number not working for Photoshop

I am trying to install the Design Standard CS 5.5 but am having trouble with Photoshop. All of the programs installed and open correctly except for Photoshop. When I try to launch it, the Adobe Application Manager comes up saying that the serial number is "not valid for this product." The serial seemed to work during the install and both InDesign and Illustrator launch without any problems. I have also tryed uninstalling and then reinstalling Photoshop, but I still have the same problem. I am running Mac OS X 10.6.8.

Are you definitely installing Design Premium CS5, not a similar sounding Creative Suite? And not CS5.5?

CS4 Design Premium serial number not accepted?

We are trying to move an installation of CS4 Design Premium between computers in our organisation.
It has been successfully unregistered and uninstalled from the original old computer, but we are unable to successfully install it to the new computer.
If we select the English (International) language upon install, the installation fails, citing missing components in the application directory.
If we select English (US) upon install, the installation succeeds but we are unable to enter the provided serial number of the boxed install media - even though it is definitely the correct serial number.
Has anyone else ever seen this odd behaviour and found a way past it?

I haven't seen that strange behavior, but you can chat online with someone from India about it: Adobe Connect Chat Support

So I just upgraded to an iphone 5 from a 4s becaused the screen did not work any longer, however, my 4s still works so I've got everything still but for some reason it will only transfer half my music to itunes so I can't get all my music onto new phone

Hi there
So I just changed from an iphone4S to an iphone 5 because my screen didn't work any longer on the 4s but the phone itself still works so I managed to get all my contacts etc BUT for some reason I can't transfer all my music across to itunes and therefore I can't get it onto my new phone, it only transfers about 50% of it.
Then when i go into music on the iphone 5 it shows the music but won't let you play anything and just flicks through all the songs without playing anything.
Can anyone help please?
Thank you

Thank you - I thought that might be the case BUT why doesn't the music play that I have bought from itunes - do you happen to know please.
All that happens is it just flicks through it all and won't play any of it???
As in I select the song and it just flicks back one screen (if I am making sense).....
I am really stuck and cannot work out what's gone wrong that's all.
Considering a reset of my new iphone and trying again but done that once and it's still the same.

My cs6 design & web premium serial is not working.

Please help me, it seems my serial is broke.

Contact support by web chat. This is nothing anyone here can handle.
Mylenium

I downlioades CS6 design standard and I can't get serial number to work?

I need help installing Cs6

You also need help finding the right forum to ask for help in!
Hold on tight while I try to move you to the correct location.

Upgraded from CS5 to CS6 - Serial number not for a qualifying product. Chat not available

I get a page saying "serial number not for a qualifying product. Please try another. " during install. I upgraded from Design Standard CS5 to Design Standard CS6 .
Also, Chat is never available to me. 6 tries to no avail so far.
Any help would be most appreciated or if someone knows how else I can contact Adobe as Chat is never available.
Thank you.

I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
Mylenium

Moving upgrade version of CS 5.5 Design Premium to new computer with valid serial number but cannot find original CS 4 Design Premium serial number so will not accept

I am trying to move a fully licensed/registered version of Creative Suite 5.5 Design Premium to a new computer, but since it was an upgrade from CS 4 Design Premium the installer says that it cannot find the software that allows it to be an upgrade. I have the old computer and still see the CS 4 installed, but cannot locate the Design Premium serial number. I do not have the original DVD or box for the CS 4 but have all for the CS 5.5.

If you sign in to your Adobe account online you might be able to find the serial number for your CS4 installation.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Dear sir I bought my iPhone 4 from Apple store in Charlotte N/C about 2years ago without contract. Now I tried to upgrade it to iOS 7.0.4.but after that my phone not work with last sim card. And invalid sim appeared.so I bought it without contract but it

Dear sir
I bought my iPhone 4 from Apple store in Charlotte N/C about 2years ago without contract.
Now I tried to upgrade it to iOS 7.0.4.but after that my phone not work with last sim card.
And invalid sim appeared.so I bought it without contract but it seems to be lock in my country
Please tell me whats the matter?
My phone serial no 86034HTCA4T
Modem firmware 04.12.09
Thanks

Without contract is not the same as unlocked. The update to iOS 7 relocked
the iPhone to the wireless carrier to which it was originally locked. You must
contact that wireless carrier to see if they offer unlocking and if you qualify.
If you used jailbreak or other hack to unlock the iPhone initially, the method
used may prevent a legitimate unlock from succeeding and may render your
iPhone unuseable.

Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

Upgrading to CS5.5 Design Prem from CS 4 Design Premium. Serial number not working.

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