Upgrading to CS6 from CS4

I own CS4 and ordered the CS6 upgrade. I have tried to install it but it is asking for the serial numbers for a CS5 product. What do I do?

Contact Adobe Support they will fix this is for you ,I think you have bought the upgrade from CS5 to CS6 by mistake not from CS4 to CS6 , which is causing
this issue , no need to worry Adobe Support will take care of it.

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Can I upgrade to CS6 from Lightroom 4.2 or Adobe Premier Elements?

Can I upgrade to CS6 from Lightroom 4.2 or Adobe Premier Elements . . . or both?

I know it's a bit late to respond, but wanted to tell you what I think of Adobe's support.
I have bought numerous Adobe products over the years and would have expected a bit more accommodation when wanting to upgrade. It was not that I'm unwilling to pay the princely sums you ask for your programs, but you could at least give loyal customers some consideration, say a 10% or 15% discount to "upgrade." Well, since you don't, won't, and will not even consider it, I will never purchase another Adobe product!
I know I'm only a very small drop in the bucket, but I do plan to tell my friends, and they'll probably tell their friends, and so it goes. You'll probably never even notice it, but I hope that you remember that you have got to treat your customers right and honorably, no matter how little they spend!
LALTYA, Fay
[email protected]
MC900149511[1]
“The Constitution is not an instrument for the government
to restrain the people,it is an instrument for the people to
restrain the government - lest it come to dominate our lives
and interests.”
~Patrick Henry, 1736-1799

Upgraded to CS6 from CS5. now both are running?

I just upgraded to CS6 from CS5. i was told by tech support that i would be prompted to enter my new CS6 serial number to start download and that I would also be prompted to enter my CS5 serial number to activate the upgrade of my existing software.
I followed the installation step by step but I was only prompted to enter my CS6 serial number.
Installation is now complete and I now have both CS5 and CS6 versions that run.
Is this normal?
Any help would be greatly appreciated.

I too upgraded my CS5 to CS6 today and have the exact same issue (both CS5 & CS6 are active on my computer now). I had a full version of CS5 Design Standard already installed and installed an upgrade to CS6 Design and Web Premium today. Should CS5 be uninstalled or would that interfere with the CS6 upgrade version ?????

Hi there, i want to buy a registered version of PS CS4 (and an Upgrade to CS6)from a private Person...is there any Possibility to check if the Adobe ID,Licence,User is a real person...or a fake before buying it? Thanks for helping!

Hi,
just got an offer from a private Person, who owns a boxed Version of Photoshop CS4 (DVD) and an Upgrade from CS4 to CS6....he told me that he can transfer the current license to me... now there's one important question for me...
Is there any possibility to check his Adobe-ID (which he already told me) if it's the same adress, name,etc. as he told me...
or if there is an registered Version of PS CS4 owned by this Adobe-ID?
Just like to check if he's a real person or a fake...don't want to buy any stolen or illegal software...or beeing punked after paying the money...
Thank you very much for helping me! :-)
Chriss

Old versions of Photoshop are not marketed by Adobe. Only CS5 can be upgraded to CS6. There are many scams on the web if you find a cheap copy of Photoshop out there its most likely a scam... Be careful.....

Upgrade version acrobat from cs4 design premium

Please, we have the product cs4 Design Premium and need upgrade to last version Adobe Acrobat XI, it is possible?

132998045 wrote:
Thanks, but we only need upgrade the last version Acrobat, it is possible?
Not from Design Premium CS4, no.
As Mylenium says, you can only upgrade a suite to another suite. You cannot upgrade the individual components of a suite (in your case just Acrobat).
Your options:
Upgrade your Design Premium CS4 to any CS6 Suite before 31 Dec 2012.
After that you will lose all upgrade options due to Adobe's new "one version back" upgrade policy which takes full effect from 1 Jan 2013.
http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html
Buy a new full version of Acrobat XI
Subscribe to Acrobat XI
http://helpx.adobe.com/x-productkb/policy-pricing/acrobat-pro-xi-subscription-faqs.html
Join the Creative Cloud

Upgrading to CS6 from CS5.5 Win to Mac

Basically, I've had CS4 on Win, then upgraded to CS5.5 (boxed version on Win, however I need to switch platforms now and upgrade to CS6. What is the process please?
Thank you in advance.

potasnikov wrote:
Basically, I've had CS4 on Win, then upgraded to CS5.5 (boxed version on Win, however I need to switch platforms now and upgrade to CS6. What is the process please?
Thank you in advance.
First thing's first: ignore Harm and the other PC bigots.
Now that that's over: what do you mean by the "process?" Purchase the upgrade through Adobe's online store and download the DMG file from them. Once you have it, install it, and when it asks for the license of your previous version, enter in the CS5.5 one from your Windows box.
Is that what you were looking for? Or something else?
jas

How can I upgrade my CS6 from CS5.5 that is tied to another ID?

Greetings.
I have contacted tech support by phone and chat and neither time did I get the help I needed.
My company bought CS5.5 a few years ago. The woman that had my job at the time registered that version under her Adobe ID. I recently purchased CS6 (upgrade-download version) and registered it under my Adobe ID. When I run the installer and get to the part where I select a previous version, I choose 5.5 and enter the serial #. It tells me that the serial # is not valid and to choose another. I contacted support and they told me that they cannot help because the previous version is under another employees ID.
This is not a very effective registration model. People come and go from jobs all the time, to have them tie a software version to their personal ID is ridiculous. Look at what has happened to me. I cannot locate the old employee to get her information and tech support won't do anything.
How am I supposed to activate this software? Is anybody from Adobe out there reading this? After 4 phone calls and 2 chat sessions, I have no trust in technical support anymore.
Please, please advise!

Is the software owned by the company or the employee? The software should have been registered under a company Adobe ID and not an employee. It sounds like that serial number is now associated with the employee's own Adobe account and not the company so essentially she owns that serial number. Your company doesn't sound too efficient when purchasing and managing their own software.
Your IT department should have had control of all software and ID's. Have you checked with them to see if they have access to that account? Is it possible the employee took the software with her when she left then installed it on her own computer? That might be why your serial number no longer works.
Adobe's tech support stinks especially if you ask a question outside of their knowledge and what they have on a script. They may as well have monkeys answering the phone. Actually monkeys are easier to understand than the reps are.
Maybe somebody else will come along with a better resolution. You should return the upgrade of CS6 and may have to either get the CC version or re-purchase the full-price CS6 while it is still available.

Can I upgrade to CS6 from CS5.1

I would like to upgrade to a CS6 from CS5.1
Please let me know how this is possible

You should be able to as long as CS6 is for sale where you live. Select "Buy" in the following page and then choose the upgrade option instead of the Full.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Can I upgrade to CS5 from CS4 if CS4 is not on my computer?

I downloaded CS4 from the internet and ran it on my computer until the computer crashed and I had to install a new hard drive. I now have CS4 on a backup disk ONLY, and it won't install from the disk for some reason. I get this error message:
UI mode: Full GUI
terminate called after throwing an instance of 'std::runtime_error'
what(): Invalid path passed to FileSystemPath constructor.
If I upgrade to CS5, does CS4 have to be on my new hard drive to do so? I DO have the registration number for my copy of CS4. I don't want to pay the full price for CS5 when I can pay for the upgrade only.
Thanks!

If you downloaded the CS4 product, then you can still access the download files from your Adobe account. Log in to your account and look under My Orders. (If you weren't able to deactivate the previous installation, you'll need assistance from a support agent before you can reinstall the CS4 software.)
However, you don't need CS4 installed in order to install the upgrade. You do, however, need the CS4 serial number.

Free upgrade to CS6 from CS5.5?

I purchased CS5.5 in May. I understand there is a free upgrade to CS6 due to purchase date. How do I get it?

There was but I am sorry to say this offer expired as of August 6, 2012.

Serial number invalid for upgrade to cs6 from cs 5.

Hi,
I just bougth an upgrade to cs6 and can't install it. I have cs5 now and don't understand why seriala number is invalid. Please help.

Hi Jeff,
I sorted this out. All works fine so far. Thanks a lot

I just upgraded to CS6 from CS 5.5 and it crashes

I just upgraded to CS6 and it works wonderful untill it trys to install the update. After that it will not open up any files so I have to un install it again and do the process over again. Any thoughts?

Mtdoo2003 can you please review the installation logs for your recent updates to see if any errors occurred. You can find details on how to review your installation logs at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. Please feel free to post any specific errors you discover to this discussion.

Upgrading to CS6 from CS5.5

When I bought my CS5.5 Design Premium I was told that I would recieve a full free upgrade to CS6 Design Premium. How do I go about getting my free upgrade?

If you are eleigible, you will get a noitification mail. If that doesn't happen in reasonable time (i.e. the next two weeks), contact support.
Mylenium

Help upgrading to CS6 from Adobe Design Premium CS5

I have Adobe Design Premium CS5. Is there a way to upgrade to CS6 online? Does anything need to be purchased to do this?

Yes, you need to purchase CS6 as an upgrade version (upgrades are not the same thing as updates).
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Upgrading to CS6 from CS5?

Please help me to see if I understand Adobe's recent upgrade offer correctly...
I currently have Design Premium Suite 5.0 for Mac.
Looking at the CS6 Preordering page, it looks like "Adobe Creative Suite 6 Design & Web Premium" have replaced the former "Design Premium" (i.e. they have "combined the previous Design Premium and Web Premium with a few modifications, but that appears to be the closest to what I have now). If I pre-order this upgrade today from my current Design Premium 5.0, the upgrade cost would be $749.00
However, I am also seeing an offer that if I upgrade right now (before May 6th, 2012) to Design Premium Suite 5.5 the upgrade to 5.5 would cost me $399. That page also states "BUY CS5.5 NOW AND GET CS6 AT NO ADDITIONAL COST, OFFER ENDS MAY 6TH, 2012".
My question is:
If I purchase the 5.5 Design Premium Upgrade today for $399, when CS6 is released do I get the FREE upgrade to "Adobe Creative Suite 6 Design & Web Premium"? I am unclear as to what CS6 FREE package I would be entitled to since they apparently have combined the Design and Web Suites???
Thanks!

I went ahead and purchased the CS5.5 Upgrade today - so that is out of the way.
But am I correct that there is no such similar upgrade incentive for a single product like After Effects CS5?
Regarding After Effects "standalone" from what I can tell, my upgrade cost to CS6 would be the same as if I had never upgraded to CS5 (i.e. the upgrade price to CS 6 from CS3 and CS4 is the same as upgrading from CS5) - about $350, but if I upgraded to AECS5.5 then the jump to CS6 would be about $175, but if I upgrade "now" to AECS5.5, it would be $179 + another $175 when AECS6 comes out - is that right? $179 seems like a fair upgrade price from AECS5 to AECS6, but $350 is pretty steep for just one product - especially since 5.5 was not a full incremental jump?

Upgrading to CS6 from CS4

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