Upgrading to CS6 from CS5.5

When I bought my CS5.5 Design Premium I was told that I would recieve a full free upgrade to CS6 Design Premium. How do I go about getting my free upgrade?

If you are eleigible, you will get a noitification mail. If that doesn't happen in reasonable time (i.e. the next two weeks), contact support.
Mylenium

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Upgraded to CS6 from CS5. now both are running?

I just upgraded to CS6 from CS5. i was told by tech support that i would be prompted to enter my new CS6 serial number to start download and that I would also be prompted to enter my CS5 serial number to activate the upgrade of my existing software.
I followed the installation step by step but I was only prompted to enter my CS6 serial number.
Installation is now complete and I now have both CS5 and CS6 versions that run.
Is this normal?
Any help would be greatly appreciated.

I too upgraded my CS5 to CS6 today and have the exact same issue (both CS5 & CS6 are active on my computer now). I had a full version of CS5 Design Standard already installed and installed an upgrade to CS6 Design and Web Premium today. Should CS5 be uninstalled or would that interfere with the CS6 upgrade version ?????

Can I upgrade to CS6 from CS5.1

I would like to upgrade to a CS6 from CS5.1
Please let me know how this is possible

You should be able to as long as CS6 is for sale where you live. Select "Buy" in the following page and then choose the upgrade option instead of the Full.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

How can I upgrade my CS6 from CS5.5 that is tied to another ID?

Greetings.
I have contacted tech support by phone and chat and neither time did I get the help I needed.
My company bought CS5.5 a few years ago. The woman that had my job at the time registered that version under her Adobe ID. I recently purchased CS6 (upgrade-download version) and registered it under my Adobe ID. When I run the installer and get to the part where I select a previous version, I choose 5.5 and enter the serial #. It tells me that the serial # is not valid and to choose another. I contacted support and they told me that they cannot help because the previous version is under another employees ID.
This is not a very effective registration model. People come and go from jobs all the time, to have them tie a software version to their personal ID is ridiculous. Look at what has happened to me. I cannot locate the old employee to get her information and tech support won't do anything.
How am I supposed to activate this software? Is anybody from Adobe out there reading this? After 4 phone calls and 2 chat sessions, I have no trust in technical support anymore.
Please, please advise!

Is the software owned by the company or the employee? The software should have been registered under a company Adobe ID and not an employee. It sounds like that serial number is now associated with the employee's own Adobe account and not the company so essentially she owns that serial number. Your company doesn't sound too efficient when purchasing and managing their own software.
Your IT department should have had control of all software and ID's. Have you checked with them to see if they have access to that account? Is it possible the employee took the software with her when she left then installed it on her own computer? That might be why your serial number no longer works.
Adobe's tech support stinks especially if you ask a question outside of their knowledge and what they have on a script. They may as well have monkeys answering the phone. Actually monkeys are easier to understand than the reps are.
Maybe somebody else will come along with a better resolution. You should return the upgrade of CS6 and may have to either get the CC version or re-purchase the full-price CS6 while it is still available.

Upgrading to CS6 from CS5?

Please help me to see if I understand Adobe's recent upgrade offer correctly...
I currently have Design Premium Suite 5.0 for Mac.
Looking at the CS6 Preordering page, it looks like "Adobe Creative Suite 6 Design & Web Premium" have replaced the former "Design Premium" (i.e. they have "combined the previous Design Premium and Web Premium with a few modifications, but that appears to be the closest to what I have now). If I pre-order this upgrade today from my current Design Premium 5.0, the upgrade cost would be $749.00
However, I am also seeing an offer that if I upgrade right now (before May 6th, 2012) to Design Premium Suite 5.5 the upgrade to 5.5 would cost me $399. That page also states "BUY CS5.5 NOW AND GET CS6 AT NO ADDITIONAL COST, OFFER ENDS MAY 6TH, 2012".
My question is:
If I purchase the 5.5 Design Premium Upgrade today for $399, when CS6 is released do I get the FREE upgrade to "Adobe Creative Suite 6 Design & Web Premium"? I am unclear as to what CS6 FREE package I would be entitled to since they apparently have combined the Design and Web Suites???
Thanks!

I went ahead and purchased the CS5.5 Upgrade today - so that is out of the way.
But am I correct that there is no such similar upgrade incentive for a single product like After Effects CS5?
Regarding After Effects "standalone" from what I can tell, my upgrade cost to CS6 would be the same as if I had never upgraded to CS5 (i.e. the upgrade price to CS 6 from CS3 and CS4 is the same as upgrading from CS5) - about $350, but if I upgraded to AECS5.5 then the jump to CS6 would be about $175, but if I upgrade "now" to AECS5.5, it would be $179 + another $175 when AECS6 comes out - is that right? $179 seems like a fair upgrade price from AECS5 to AECS6, but $350 is pretty steep for just one product - especially since 5.5 was not a full incremental jump?

Upgrading to CS6 from CS5.5 Win to Mac

Basically, I've had CS4 on Win, then upgraded to CS5.5 (boxed version on Win, however I need to switch platforms now and upgrade to CS6. What is the process please?
Thank you in advance.

potasnikov wrote:
Basically, I've had CS4 on Win, then upgraded to CS5.5 (boxed version on Win, however I need to switch platforms now and upgrade to CS6. What is the process please?
Thank you in advance.
First thing's first: ignore Harm and the other PC bigots.
Now that that's over: what do you mean by the "process?" Purchase the upgrade through Adobe's online store and download the DMG file from them. Once you have it, install it, and when it asks for the license of your previous version, enter in the CS5.5 one from your Windows box.
Is that what you were looking for? Or something else?
jas

Free upgrade to CS6 from CS5.5?

I purchased CS5.5 in May. I understand there is a free upgrade to CS6 due to purchase date. How do I get it?

There was but I am sorry to say this offer expired as of August 6, 2012.

Can I still upgrade to CS6 from CS5.5 without using Cloud or subscriptions?

I'm new to cloud. Do I have to use this or can I still buy a physical disc upgrade of CS5.5 to CS6?

CS6 products are still available for purchase thru Adobe outside of the Cloud.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Just upgraded to cs6 from cs5, some weird glitches...

I am noticing some weird glitches and was wondering if it was just happening to me or to many.
Whenever I hover over the "Layers" panel and hover over anything it keep trying to show both, the standard mac hover over link hand and the adobe photoshop standard triangle cursor. It's as if it they keep interering with eachother.
I have restarted photoshop.
Even restarted my computer, but still have the same products.
It's vary annoying because it also happens even when trying to get rid of Guide Lines, it shows the cursor you get on hover to remove a Guide Line and the photoshop triangle cursor flickers in and out inbetween the two constantly so I don't know if I am going to move a layer or a Guide Line lol.
Any advice would be greatly appreciate!
Jon

Anything to do with a HUD (heads up Display)? Sorry, I'm not a Mac user. Can you upload a screen grab that shows the cursors?

Can I upgrade to CS6 from Lightroom 4.2 or Adobe Premier Elements?

Can I upgrade to CS6 from Lightroom 4.2 or Adobe Premier Elements . . . or both?

I know it's a bit late to respond, but wanted to tell you what I think of Adobe's support.
I have bought numerous Adobe products over the years and would have expected a bit more accommodation when wanting to upgrade. It was not that I'm unwilling to pay the princely sums you ask for your programs, but you could at least give loyal customers some consideration, say a 10% or 15% discount to "upgrade." Well, since you don't, won't, and will not even consider it, I will never purchase another Adobe product!
I know I'm only a very small drop in the bucket, but I do plan to tell my friends, and they'll probably tell their friends, and so it goes. You'll probably never even notice it, but I hope that you remember that you have got to treat your customers right and honorably, no matter how little they spend!
LALTYA, Fay
[email protected]
MC900149511[1]
“The Constitution is not an instrument for the government
to restrain the people,it is an instrument for the people to
restrain the government - lest it come to dominate our lives
and interests.”
~Patrick Henry, 1736-1799

I have upgraded all apps from CS5 to CC - but keep getting U43M1D207 error when trying to upgrade Illustrator. Tried twice. Help!

I have upgraded all apps from CS5 to CC - but keep getting U43M1D207 error when trying to upgrade Illustrator. Tried twice. Help!

You can also use Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools
Direct Download Links for Adobe Software
Are you on a managed network. If yes please refer the Knowledge base article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
It might help you.
Regards
Rajshree

Help upgrading to CS6 from Adobe Design Premium CS5

I have Adobe Design Premium CS5. Is there a way to upgrade to CS6 online? Does anything need to be purchased to do this?

Yes, you need to purchase CS6 as an upgrade version (upgrades are not the same thing as updates).
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Free Upgrade to Photoshop CS6 from CS5.5 upon release

I Purchased Adobe Creative Suite 5.5 production Premium (Student License) a month ago understanding that a free upgrade to Photoshop CS6 MAC. when available. How do I upgrade to CS6 now that it is released.

I’m in the same boat.
I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.
I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.
All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.
I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.
What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend ) and finally a link to my promo code. No mentions of compensations or added value for my trouble.
Enjoy your extended weekend kids – status quo starts back on Tuesday...

Hi there, i want to buy a registered version of PS CS4 (and an Upgrade to CS6)from a private Person...is there any Possibility to check if the Adobe ID,Licence,User is a real person...or a fake before buying it? Thanks for helping!

Hi,
just got an offer from a private Person, who owns a boxed Version of Photoshop CS4 (DVD) and an Upgrade from CS4 to CS6....he told me that he can transfer the current license to me... now there's one important question for me...
Is there any possibility to check his Adobe-ID (which he already told me) if it's the same adress, name,etc. as he told me...
or if there is an registered Version of PS CS4 owned by this Adobe-ID?
Just like to check if he's a real person or a fake...don't want to buy any stolen or illegal software...or beeing punked after paying the money...
Thank you very much for helping me! :-)
Chriss

Old versions of Photoshop are not marketed by Adobe. Only CS5 can be upgraded to CS6. There are many scams on the web if you find a cheap copy of Photoshop out there its most likely a scam... Be careful.....

Want to switch to CS6 from CS5.5 which I just bought.....

Here is the story. On March 21st 2012 I purchased my MacBook Pro, and Adobe Creative Suite 5.5 Design Premium Student Edition. I know CS6 was going to be coming out, however I did not know it was going to be out in May. Today I learned through a link which stated something along the lines of 'those who have or will buy any CS 5.5 product on or after March 26th 2012 will be able to upgrade to CS6 for free.' I want CS6, I have CS5.5 still and it is still wrapped up. Can I return it so that I may buy CS6 when it comes out? How would I go about returning this item? If I bought this item online can I return it at an Apple store? Also, is there a pre-order option for the Student edition of CS6 through Apple? If I can not do any of this, and I end up stuck with CS5.5 how much would it be to upgrade?
Here is the link where I read about the promotion. Can this offer even be extended to me if I purchaced this porduct through Apple?
http://store.adobe.com/store/en_us/popup/offer/cs55_cs6_faqchannel.html

If you bought it from Apple take it up with them. If it’s still wrapped they may take it back.
The FAQ on this is very clear. Any purchases prior to March 26 do not qualify.
Bob

Upgrading to CS6 from CS5.5

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