Upgrading to latest itunes and ipod software kills ipod

Today my son has upgraded his itunes (on XP laptop) and ipod software to the latest versions. He has a 120 GB iPod classic and we've all been using ipods/itunes for many years. Since installing the updates he has been unable to synch his ipod. When we plug the ipod into the laptop it comes back with the error message "The ipod 'name' cannot be synched. The file or directory is corrupted and unreadable". I have then tried to follow all of the trouble-shooting advice on the Apple website including the 5 Rs. The first 4 didn't fix the problem and when I got to no 5 (RESTORE) this wouldn't work either. The restore software downloaded from the site but after looking like it was going to proceed, iTunes returned another error message "<sons name> iPod cannot be restored because it contains files that are in use by another application". I checked that it wasn't trying to synch at the same time as restoring and could see no obvious reason why the restore wouldn't work. I am now at a complete loss as to what to do next. Can anyone help? I am surprised that there is nowhere on the Apple support site where you can find a list of all error messages and what you should do in response. Well not one that I could find anyway! Hope someone out there can shed some light.

Try putting the iPod in disk mode before connecting it.
1. Reset the iPod by pressing and holding the Menu and Select buttons simultaneously until it reboots.
2. Press and hold the Select and Play/Pause buttons simultaneously for several seconds until the display changes. I believe it will say something like "Okay to disconnect." Then connect the iPod to your computer.

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HT1351 I have the latest iTunes, and I synced my iPod several times, but the music wont transfer!

I have the latest version of iTunes and I have the latest iOS, but the music i download onto iTunes on my computer wont sync into my iPod, even though I tried syncing it several times! Any thought on whats wrong and how to fix it?

See these previous discussions:
not determined
iTunes cannot sync... apps not determined installed on...: Apple Support Communities
installed apps could not be determined...: Apple Support Communities

HELP! Just upgraded to latest iTunes and some Preferences are missing???

Hi folks. First post here.
I have a Dell Desktop that's provided by my company as my own office computer.
I don;t have access to updating or downloading programs, as all of that is handled by the corporation from a remote loctaion.
The other day I requested they upgrade me to the latest version of iTunes, as mine was a couple of years old.
They did so, and I am now getting used to the new version.
Here's my problem: some of the functions I had grown acustomed to seem to be missing. If they are included in my version, I sure can't find them nor can figure out where they're hiding!
Specifically, I cannot find anyway to manually select what format I'd like to import music files into, nor can I choose the parameters on how I'd liek to convert existingt files.
For instance, I have some large MP3 files (192 KPS), that I need to convert to 128 KPS versions for the purpose of e-mailing them at a smaller size. I cannot change the parameters on this.
If I hit "Convert to MP3" while on a selected file, it automatically does it at 160 KPS, which I assume is the default.
In the older version of iTunes, I'd just go to Preferences, tab down to Advanced, and there I'd be offered a chance to select all sorts of options (WAV, AIFF, various compression rates of MP3, etc...).
Now, although iTunes Help tells me that's still where I'd find those controls, when I go to Preferences and select "Advanced", I get only the most basic functions, none opf which mention Importing or Converting whatsoever.
They're not visible, but grayed out - they're not even there!
What am I missing?
How can I locat these controls?
I need to have the option of changing the manner in which I import or convert files regularly to fit different needs, and I can't fathom that I'd be able to get much use out of iTunes without that ability.
If ANYONE out there can help me with this, or has experienced a similar problem, please let me knwo. This is driving me crazy...
Best,
Peter

*I cannot find anyway to manually select what format I'd like to import music files into, nor can I choose the parameters on how I'd liek to convert existingt files.*
Edit>Preferences>General, click the "Import Settings" button.

HT201210 running windows 8 ipads not recognized by itunes using latest itunes and ios

just upgraded to latest itunes and ios 7 running windows 8 two ipads not being recognized by itunes windows 8 identifys ipads as apple device in my computer have tried unistalling then re installing itunes any ideas ?

chris1571 wrote:
I've tried all of the tips on the site, nothing seems to work. Any ideas?
Which ones? Have you tried this one - iPod not recognized in iTunes and Mac desktop?
Please describe in detail all you have attempted to do in order to resolve the issue.

Upgrade to latest Itunes created havoc with my library!

Has anyone else experienced this problem? I upgraded to latest Itunes and about 800 of my songs lost their association from the computer to the library and the songs wouldn't play. With more investigation, many are purchases saved on the cloud or CDs I imported but they must be stored on the cloud because there are no files on my computer so I had to reload a ton of music. Also had to delete purchased songs from my library to allow me to re-download them, another time consuming activity that I didn't plan to spend my time on today. Wondering if others are also having this problem and how to communicate it to Apple so they are aware? Happy holidays.

Not quite surewhat your asking exactly. You look here for different ways on importing media from nano to your computer! https://discussions.apple.com/thread/2417169?start=0&tstart=0

Got new computer with windows 8.1 and installed latest itunes and hooked up nano 5th gen ipod to update music librarie but wont sync what would problem be?

Got new computer with windows 8.1 and installed latest itunes, went to update music library on my nano 5th gen and plugged in recognized in my library but when it synced , it said sync was complete but did not update at all, then reset the ipod to factory , BIG MISTAKE plugged in again and it did the same thing except now I have no music on at all it syncs but will not put any music on , previous computer had xp on it, what would the problem be and what would solution be????
Thanks

c) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Just upgraded to latest iOS and my iPad does not come back up. It displays a line to an iTunes logo and then goes off and after some minutes comes back on. I cannot reset it or anything else.

Just upgraded to latest iOS and my iPad does not come back up - the following appeared as the first thing after turning back on. It displays a line from the power/USB connector to an iTunes logo and then goes off and after some minutes comes back on. I cannot reset it or anything else. It is completely non-functional.

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

HT201413 Whenever i try to sync my ipod a message keeps coming up saying "1 or more items could not be synced", apparently its error -69. Please help, i've tried rebooting my laptop, installing the latest itunes and turning off the wifi but nothing seems

Whenever i try to sync my ipod a message keeps coming up saying "1 or more items could not be synced", apparently its error -69. Please help, i've tried rebooting my laptop, installing the latest itunes and turning off the wifi but nothing seems to work.

Are you using security software on your PC? If yes, try to disable the software or check the settings. More info here: http://support.apple.com/kb/TS3125

How can I put latest iTunes and iPod updater on a disc to send to soldier?

My brother in law is in Iraq. He has a first generation nano and I want to send him the Nike+ kit. From my understanding, he will need the latest iTunes and have to update the software on his iPod. Trouble is, he does not have Internet access and so I need to send him whatever files he might need. Believe I can download iTunes 7.0.2, but does it not go to the web to get the iPod update? Please advise how i can guarantee all needed files on a disc and no need for Internet. Thank you for your help.

You can use this updater and this version of iTunes with a first generation iPod nano, without requiring a connection to the Internet.
If you need to do this with an iPod not supported by the standalone updater, download the software on your computer, choose Go to Folder from the Finder's Go menu, enter ~/Library/iTunes/iPod Software Updates as the folder's path, and copy the contents of this folder to the CD. They will need to be copied back on the destination machine. More information is available in this article.
(18272)

TS1702 Just upgraded to the latest iTunes and iPhoto and now cannot change photos on my iPad, can anyone help please?

Just upgraded to the latest iTunes and iPhoto and now cannot change photos on my iPad, can anyone help please?

Try one or more of the following:
> Restart Your Computer
> Uninstall and Reinstall iTunes
> Reset iPod (nothing will get deleted)
> Look in My Computer (Windows 98, XP) OR Computer (Windows Vista or 7) and see if your iPod is in there.
In some cases (and this happened to me before) plug your iPod in and out your computer a few times. It should get it going. If not, then I strongly recommend starting your computer.

On my ipod touch, i can't seem to get the imessage app.. I have updated my itunes and even restored the ipod to factory settings with the latest update. Maybe the ipod is too old? Help

On my ipod touch, i can't seem to get the imessage app.. I have updated my itunes and even restored the ipod to factory settings with the latest update. Maybe the ipod is too old? Is that even a thing? Is there another app I can download to have access to my contacts with imessage?

That comes with iOS 5 (Settings>General>About>Version) and only the 3G abd later iPods can go to iOS 5 or later
Identifying iPod models

My Iphone 4s is not being recognized by itunes at all. There is no connection, the cable i am using is not the problem because itunes will recognize my Ipad2 and Ipod thru it. I have the most current itunes and phone software I need help!

My Ihone 4s is not being recognized by Itunes.There seems to be no connection, the cable i am using is not the problem because itunes will recognize my Ipad2 and Ipod thru it. I have the most current itunes and phone software I need help!

Thank you allan this worked, the final thing was updating the driver softwar for the AMDS in device manager. Thanks again.

HT1449 I've transferred my itunes library from PC to Macbook pro running latest itunes and now it will not recognize my iPods (nano 4 and 5th Gen an Ipod touch). All music is there and playable but will not recognize any devices

I've transferred my itunes library from PC to Macbook pro running latest itunes and now it will not recognize my iPods (nano 4 and 5th Gen an Ipod touch). All music is there and playable but will not recognize any devices. Help please

The ipod is not a backup/storage device.
You need to copy everything from your old computer to your new one.
The Apple store will do this for you, you can call apple support and they will help you, you can use google.

I got a new laptop and installed iTunes and plugged in my iPod but it won't get recognized on iTunes or in my computer, the computer says unknown device found and that the software was not successfully installed.

I got a new laptop and installed iTunes and plugged in my iPod but it won't get recognized on iTunes or in my computer, the computer says unknown device found and that the software was not successfully installed. What shall I do ? I tried reinstalling so many times and everything else I could find. Please help!

Hello MArk.wijesinghe,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best of luck,
Mario

I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?

I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?

Hi alexanderfrommilton,
First try reinstalling itunes.

Upgrading to latest itunes and ipod software kills ipod

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