Upgrading to LMS 4.0.1

After the installation LMS 4.0 I make Upgrading on LMS4.0.1. The process remains stand with the message "File Copy in progress..." during several hours. After the Reboot of the server it points me Cisco Works again with LMS 4.0 starts.
OS Version: Windows 2008 R2

Hi
Does any one know how to setup the Lms 4.0 i have loaded LMS 4.0 and also configured all basic settings, i am able to figure out how to add the device and check the verison treee etc,,
after adding the device and try to veiw the device the below error message getting.,,
The device is not available in the device credentials repository or you are not authorized to view the device details.
i am using admin account to do this job.
can some one help me on how to add device into lms 4.0 and check the config .
SS

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Upgrade from LMS 3.0.1 to LMS 3.1 or 3.2 and problem with devices update

Hello
How to upgrade from LMS 3.0 December 2007 update to LMS 3.1 or LMS 3.2. The problem is the large number of C2960S-24TS-L switches that my organization has and cannot managed them..
I tried to upgrade devices through Software Center but always Ciscoworks informs me with the following message.
"Error while downloading package information from Cisco.com for the selected products. See the log file for details".
Also i can not run EOL/EOS inventory report. The message is
" INVREP0102: Cisco.com user credentials are invalid. Enter correct credentials." I check my credentials and is right.
The server has access to www through proxy without any restrictions.
In the past I've already updated devices through the software center. Also in the past i ve run EOS/EOL inventory reports.
The LMS 3.0 December 2007 has the following products
LMS
3.0.1
16 May 2008
CiscoWorks Common Services
3.1.1
02 Jul 2009, 07:44:58 EEST
2.
Campus Manager
5.0.5
11 Oct 2009, 07:36:10 EEST
3.
CiscoView
6.1.7
02 Jul 2009, 07:45:05 EEST
4.
CiscoWorks Assistant
1.0.1
02 Jul 2009, 07:45:05 EEST
5.
Device Fault Manager
3.0.5
12 Jun 2010, 07:31:48 EEST
6.
Internetwork Performance Monitor
4.0.1
02 Jul 2009, 07:45:11 EEST
7.
Integration Utility
1.7.1
02 Jul 2009, 07:45:14 EEST
8.
LMS Portal
1.0.1
02 Jul 2009, 07:45:16 EEST
9.
Resource Manager Essentials
4.1.1
02 Jul 2009, 07:45:17 EEST
Has anyone knows what can be the problem??.
Thanks

Hi,
the problem to access cisco.com is because of a "bug". Its ID is CSCto46927.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto46927
Symptom:
After the 16th of June 2011 LMS will no longer be able to download Software and Device Package updates, or PSIRT and End of Sale/Life information from CCO
Conditions:
Hosted services in Cisco.com that are being leveraged by LMS, for downloading the latest Software and Device Package updates, as well as the PSIRT and End of Sale/Life information are being migrated to a new framework and the old services will be retired.
This will affect all LMS 3.x and 4.x versions.
Refer to https://supportforums.cisco.com/docs/DOC-16806 for more information
Workaround:
Users of LMS 3.2.1 , 4.0 should install the patch that can be downloaded from cisco.com
Users of earlier version will need to upgrade to LMS 3.2 and then install the LMS 3.2 SP1 patch set before installing the patch"
Because of that it is necessary to upgrade not only to 3.1 or 3.2, you need 3.2.1 to get the patch and then access to cisco.com again.
The question about the better way for updating I can't answer. I did a update to 3.1 and then to 3.2. But I think you will find the requirements for the updates in the notes for them.
But I can't find LMS 3.1 in the cisco download center. There is only 3.2 and 3.2.1 available for me.
Sven

Upgrade to LMS 4.2.5 - dmgtd.ext being used by another process

I'm upgrading from LMS 4.2.4 to LMS 4.2.5 on a Window's system.
The upgrade wizard starts and the prerequisites are met. It errors out with the following message;
"These files are currently being used by another running process. You must stop all processes listed below to proceed successfully with this installation.
D:\CSCOpx\bin\dmgtd.exe"
The processes have stopped though. I ran the command "net stop crmdmgtd" and it returned "The Cisco Prime Daemon Manager service is not started."
So, does anyone know how to get the dmgtd.exe stopped so that I can proceed with the upgrade?
Thanks,
Mike S.

Hi Mike,
After shutdown the LMS services (net stop crmdmgtd)
then Open the "task Manager" > Click on "Processes" and look for dmgtd.exe or dbsrv10.exe , sm_server or any other LMS services running , I am sure there should be one . Kill it Manually from the Task Manager and run the installation again.
Thanks-
Afroz
***Ratings Encourages Contributors ****

Problems upgrading from LMS 3.0 to LMS 3.2 - the backup fails.

I'm upgrading from LMS 3.0 to LMS 3.2 on Solaris. I've met all of the prereq's, patches, etc. It keeps failing on the Backup...It claims I need 15 Gig for the backup. The backup directory I'm using (/opt/backup) has 35 Gig free, so that shouldn't be the issue.
Here is the error I'm seeing in the backup.log;
okcwsi:tail backup.log
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c2950-i6q4l2-mz.121
-13.EA1c.bin: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c1310-k9w7-tar.124-
10b.JDA2.tar: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c2800nm-advsecurity
k9-mz.124-22.T1.bin: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c3560-ipbase-mz.122
-53.SE2.bin: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c7600-fpd-pkg.122-3
3.SRE1.pkg: prefix is greater than 155
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_confi
gs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/c7600s72033-advente
rprisek9-mz.122-33.SRE1.bin: file name too long
tar: /var/adm/CSCOpx/files/rme/dcma/shadow/sw_images/cisco_configs/sw_images/cis
co_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/20100922075
156561-10.181.252.1.cfg: No such file or directory
ERROR(704): Cannot create or back up tar file. Backup cancelled. Verify that you
have write-access to this directory.
Backup failed: 2010/09/22 07:54:20
okcwsi:
I've tried this multiple times and each time it appears to fail on a different file/folder in the sw_images directory. This is our FTP directory where we store lots of IOS images for download. I've removed each of these files it errors out on and it keeps failing. I just removed all files from the sw_images folder and am trying the backup again now.
I'm attaching the backup.log which contains the failure information for each backup I've tried in the past two days.
My main question is...can I skip this backup somehow? I've got another LMS 3.0 system that I can export everything I need from. Skipping the backup isn't an option on the install/upgrade? It gives me the option to quit the install or try the backup again.
Thanks,

You can skip the backup with a hidden option:
./setup.sh -b nobackup
However, I wouldn't feel comfortable until figuring out why the backup has been failing, ostensibly because tar is running into the 255-char limit (100 for the filename and 155 for the path), a result of the many iterations of the following:
sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/cisco_configs/sw_images/

Problems with Inventory after upgrade to LMS 4.0.1

Hello,
after an upgrade to LMS 4.0.1 there is a problem with the inventory. The inventory is not working for all switches, most of them are with CAT OS
with different versions.
I have found a bug that resembles the situation but it looks like this was a bug with the previous version of LMS - CSCsv65621.
Any ideas for some other problems that may cause LMS 4.0.1 not to find in the inventory all the devices?
Thanks in advance,
Vesko

First these are the only CAT OS devices supported:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0.1/device_support/table/lms401sdt.html#Catalyst%20OS%20Devices
1. What kind of devices are we talking about here?
2. Enable the debugs from Admin --> System --> Debug Settings --> Config and Image Management Debugging settings. Select ICServer and enable the debugs the modules listed.
3. Duplicate the problem.
4. Post the show ver along with the LMS logs from CSCOpx/log directory called dcmaclinet.log, dcmaservices.log, and ICServer.log. Give me a sample IP or hostname to work with to troubleshoot.
5. Get the jobs logs from CSCOpx/files/rme/jobs/ICServer/ . The job ID is from step 3 when you recreated the job to duplicate the problem.

DFM Error after Upgrade from LMS 3.1 to LMS 3.2

Hi Cisco Community,
I have a big problem with the LMS Application Device Fault Manager 3.2.0 after an Upgrade from LMS 3.1 to LMS 3.2
The LMS upgrade finished without error.
The Alerts and Activities Diplay encountered an error with the following message:
"An exception occured.Please check the AAD.log file for further details"
You find the "pdshow" and "netstat" output and also the AAD.log, DeviceManagent.log, EPM.log, brstart.log and TISServer.log attached to this message
Everything else works fine.
A Cisco Daemon Manager restart doesn't fix this problem.
Any ideas to fix this problem?
Thanks for your help.
Best regards
Stephan B.

The output of the command "brcontrol" was:
Error attaching to broker: S25B2005:9002!
I found a workaround for this error message at the release notes for the Cisco Unified Operations Manager.
The workaround is:
1.) net stop crmdmgtd
2.) Wait 15 minutes
3.) net start crmdmgtd
After completion of this workaround, I got the following output:
Broker is located at: S25B2005:9002      Started: May 07 11:08:47 2010
Domain Host Name         Port     PID State   Last Change Time
DFM    S25B2005.drv.bb 21900   18060 RUNNING May 07 11:08:55 2010
DFM1   S25B2005.drv.bb 21903   13988 RUNNING May 07 11:08:55 2010
You find this outputs attached to this message.
Unfortunately the errors in the DFM application are the same as before.
Also I get some error messages in the "Polling and Threshold" menu.
You find this error message attached to this message.
I already execute the following steps from the Cisco TAC to solve this problem.....without success.
Stop Daemons >>> net stop crmdmgtd from CLI.
Open windows explorer and go to \CSCOpx\databases\dfmFh. Delete dfmFh.log.
Go to \CSCOpx\databases\dfmFh> from CLI and run:
dbsrv10.exe -f dfmFh.db from CLI.
Similarly open windows explorer and go to \CSCOpx\databases\dfmEpm. Delete dfmEpm.log.
dbsrv10.exe -f dfmEpm.db from CLI.
Similarly open windows explorer and go to \CSCOpx\databases\dfmInv. Delete dfmInv.log.
dbsrv10.exe -f dfmInv.db from CLI.
Note : Please check a screen will pop up each time you execute these commands.
Then, Start daemons >>> net start crmdmgtd from CLI.

LMS 3.1 can be upgrade to LMS 3.2

Hello,
I have LMS 3.1 , if i upgrade to lms 3.2 evaluation will LMS 3.2 assume the same license of LMS 3.1 or i have get another license.
Thanks

The same license can be used for LMS 3.2
Cheers,
Michel

Minor Upgrades for LMS 1.2

Hallo
I have LMS 1.2 installed on Win2000 Server, i have downloaded CiscoWorks-LMS-2.2-LMS-1.3-Update-1-k9.exe. According to the Dokumentation this is a minor upgrade for LMS 1.2. I tried to install the update but i got a message that all product installed on this system are up to date and press ok to exit setup.
What't wrong?
Thanks
Ali

Dear Sir :
I want to download CiscoWorks-LMS-2.2-LMS-1.3-Update-1-k9.exe , but I cannot find it(It is no longer in http://www.cisco.com/public/sw-center/cw2000/lan-planner.shtml)
would you please help me to download one.

LMS 3.0.1 upgrade to LMS 3.2

Hi Pros,
Can anyone help me to know the step by step procedures for upgrading LMS to 3.2 from 3.0.1.
Thanks
swami

There is no special procedurefor the upgrade.
All informations you will find in that documentation:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/overview.html#wp1086033
The only difficult point could be the ACS integration if you use that. It is possible to do the integration once again because of new features.
Sven

Upgrade from LMS 3.2 to 4.0 - Backup inquiry

I'm going to upgrade very soon from LMS v3.2 to v4.0, and I want to back up all my router and switch configurations just in case anything goes wrong at any point. Is there some sort of document I should look at that contains a brief on:
Everything I need to back up
How to go about backing the system up completely
If something does go wrong, how to restore using the backup
If someone could help me out with the above info, it would be greatly appreciated.
Thanks!
Aamir

How to make backup data - http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_common_services_software/3.3/user/guide/admin.html#wpmkr838086
How to restore backup from 3.2 to 4.0 - http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6504/ps6528/ps11200/deployment_guide_c07-618226.html#wp9000786
If anything is wrong with the backup you will have an error message. Also could double check in the backup.log file that the backup was succesfull.

Upgrading from LMS 2.5 to 3.2

I've been looking at the different options surrounding this upgrade and wanted to
know if there were any Gotchas I should watch out for. I'm looking to do a remote upgrade by which I backup the existing data and migrate it to a new install on a new server....
Let me know if there are any docs I should have a specific look at. I have the Install guide for 3.2 and also the Data Migration guide.

You may have thought of that already, but I'd gather a pile of additional bug fixes on top of the base LMS 3.2 and apply those patches right after the installation, before actually importing the LMS 2.x data backup.

Upgrading from LMS 4.1 to Cisco Prime Infrastructure

Looking for some information and confirmation on the upgrade process.
Currently we are running LMS 4.1 with a valid SAS Service Contract which will allow me to upgrade to Prime Infrastructure 1.1 or Prime Infrastructure 1.2 using the upgrade tool at no charge. After using the tool I am given access to download PI1.1 or PI1.2, however, it only actually let me download PI1.1 but said i do not have the proper permissions to download the 1.2 license. I also noticed that the software images for 1.2 are not available ont he ciso download page.
I am wondering what the latest version of Prime Infrastructure I will be able to upgrade to without an additional purchase. Can I upgrade up to all the way up to 1.4 or can I only go up to 1.2 (but then where is the download for the software).
If i can upgrade to 1.4 then what path should I take? 1.1 to 1.3 to 1.4? Just skip 1.2 since the download is not available and it will not let me download the license file?
Thank you for your help

LMS 4.x to Prime 1.x would not be considered a functional or recommended "upgrade" for most intents as you would lose several major capabilities (Topology, Ciscoview, many reports, compliance templates, etc.). Your best path right now would be to move your LMS along to the current version - 4.2.4. The release notes explain the upgrade path for that.
Licensing and upgrade eligibility-wise you need SASU for PI (not plain SAS for LMS) for major upgrades (i.e to go to 2.0). An LMS SAS contract entitles you to migrate to PI 1.2 which in effect means 1.3 although Cisco had some issues with updating the ordering system so there was not actually a SKU for PI 1.3 sold - only the 1.2 version which, when combined with your LMS SAS service contract, entitles you to move to PI 1.3 (or 1.4 but that's not generally recommended). More details are in the Prime Ordering and Licensing Guides here.
Personally, I recommend customers with existing LMS 4.x installations wait until PI 2.1 comes out to consider the upgrade. 2.0 still misses several tools present in LMS 4.x.
If you really want to move over to PI, you can export the data from LMS 4.2.4 and import into PI 1.3 (or 2.0).

Upgrade Cisco LMS to PI

We currently operate Cisco Prime LMS v4.1 and we're looking to upgrade Cisco PI (Prime Infrastructure) in the next few weeks.
Is there an upgrade path from Cisco LMS to PI? The reading I have completed seems to indicate that an upgrade can only be completed from Cisco NCS.
If I need to perform a new install of PI, can I somehow Migrate / Import my existing device database and config into the new software? I have configured some syslog fault rules for e-mail notification, config templates, custom reports, etc, that I would also like to keep and not necessarily recreate.
Thanks.

As cwallin noted, LMS 4.2.2 patch added the ability to migrate some information from LMS to PI.
Most customers would not be well-served by migrating a mature LMS implementation to PI at this time due to the fact that PI does not yet have feature parity with LMS, Even PI 2.0 (due out in a couple of months) will not have complete feature parity.
See this link for a current comparison.

Trying to upgrade to LMS 4.0.1

Hi
I have installed the LMS 4.0 and i am trying to apply the upgrade 4.0.1 . When the installation starts after a while suddenly the machine reboots .
The machine is Windows 2008 R2 64bit . I am trying to find any logs why it happens but nothing .
Any ideas ?
Thanks
Makis

Thanks for your reply .
As i can monitor it is at the same point , about 15% when the installation bar starts .
I tried also with crmdmgtd to manual instead of automatic .
From windows event viewer i get the following Application Error message
Faulting application name: cwlms4_0_1_win_k9.exe, version: 15.0.0.603, time stamp: 0x4a030a42
Faulting module name: ISSetup.dll, version: 15.0.0.591, time stamp: 0x48c89fa2
Exception code: 0xc0000005
Fault offset: 0x0009c443
Faulting process id: 0xa70
Faulting application start time: 0x01cc419dae0eacc6
Faulting application path: C:\psu_download\lms\cwlms4_0_1_win_k9\cwlms4_0_1_win_k9\cwlms4_0_1_win_k9.exe
Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\2\{1B8BE7BD-9443-4365-9916-37C64124EBC1}\ISSetup.dll
Report Id: cabb6c3d-ad91-11e0-9741-00215e55b2de
Also can you advice me which of the log file (cisco works ) should i search for error messages ?
Best Regards
Makis

Server is using a lot more memory since upgrading from LMS 2.6 to 3.2 - any tips?

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table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
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mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
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mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Hi, Can anyone tell me if they have a similar situation to mine
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
CiscoWorks LMS was upgraded from version 2.6 to 3.2
The Server previously ran at 3.5GB of Memory, but following the upgrade now runs at over 5GB of Memory.
The Server is a HP Proliant DL380 G4.
The Server has very poor response times following the upgrade, and we need to understand why this has occurred.
I guess I need to know if there are some services that you generally disable to improve performance or do we need to upgrade the hardware.
Device has 4G of physical memory with 4G swap size.
Any advice appreciated
Cheers, Dom

LMS 3.2 does take more memory that 2.6. There are more daemon processes which run (e.g. there are now two instances of the DFM servers to support scalability to 5,000 devices). As for how much RAM will be required, that will depend on the number of devices being managed and the other processes running on the server. With 4 GB of RAM, you should be able to manage up to 1.5K devices provided HUM is not installed, and the server is dedicated to LMS alone.

Upgrading to LMS 4.0.1

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