Upgrading to Skype Premium

Hi,
I just paid for the upgrade to "premium" but am not sure how I go about loading the new software, is there a process that I need to follow? My order details are as follows:
Product name: Skype Premium
Order reference: [removed for privacy]

Hi Chris,
It seems there has been a problem with your latest purchase, your Skype Premium didn't come with Unlimited US&Canada.
You have purchased:
Skype Premium 10-way, 12 months $53.930
Unlimited US & Canada 12 months $30.050
https://secure.skype.com/account/purchase/history/orders
But if you are located in US then you should get
Skype Premium and Unlimited US&Canada for $53.930
Please get in touch with customer service and they will help you sort this out.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
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I currently have 6 1/2 months left on my unlimited minutes subscription and would like to get skype premium. Will I get a rebate on the old subscription or do I need to wait until May to do the change?

Hi,
For group video calls only one of the participants needs to have Skype Premium subscription.
One to one video calls are free of charge.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hello,
Nope, you'r not, afaik.
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Was the Method of Collection for Skype Premium a S...

I have been a user of Skype since 2011, and have used it for single user to single user video conference calls only. In other words, I have never engaged in a group conference call, not ever.
Approximately 1.5 years ago, Skype repeatedly interfered with one of my single user to single user conference calls. A message was presented, and I'm paraphrasing... You must upgrade to Skype Premium to continue with this group call.
Group call. What group call? I had a client on the video conference, was embarrassed by the interruption, and agreed to pay to continue to keep the video conference going. Upon entering payment information, another window appeared, interfering yet further with my video conference. This second window required me to register for free long distance to a foreign country. As a matter of fact, I could NOT continue with the video conference until I acquiesced to the demand of the prompt. Reluctantly, I selected the UK plan.
Today, 22 May 2014, I was refunded the most recent charge on my credit card via Skype, and was told to contact customer support for an explanation. Yep, just as easy as getting President Obama on the phone.
After initiating chat support lasting for one hour, I was infomed that single user to single user video conferencing was, is now, and always will be FREE. I inquired as to the nature of the $120 per year charge for the past 1.5 years, and was told by Kristina G. the charges were for the UK calling plan. When I told her that I knew no one in the UK, nor did I ever place or need to place a call in the UK, she became rather annoyed.
I still don't know with certainty what happened, however here is my PERCEPTION [noun] the act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.
Due to a system glitch or clear intent, Skype allegedly halted the FREE service of users making frequent single user to single user video calls, insisting that such users pay for Skype Premium to permit them to continue using the FREE service. This was allegedly done under the guise of enabling multi-user conference calls when no such calls were being made. To cover their tracks, Skype allegedly offered a free foreign calling plan to any/all users having registered for Skpe Premium.
Once caught in the act of alleged fraud, Skype refunded the most recent payment for Skype Premium, allegedly figuring that such a refund would thrill allegedly scammed users, and thereby prevent inquiries into previous service paid for.
What I perceive is irrelevant. What you perceive after reading the transcript is all that is relevant. Did or did not Skpe engage in alleged fraudulent methods of collecting fees from people under the guise of alleged alternative service they would never use?
Due to 20,000 character limit, I'm unable to post the juicy transcript supporting this perception.

Norman,
All my software is updated the very day each new patch or update is released. Having a Ph.D. and a J.D. whilst teaching and conducting research at a major university, I am aware of the importance of updating systems and software.
Updates are most certainly not part of this problem.
Please let me pose a hypothetical scenario to you.
Let's presume you've purchased software you saw advertised on the internet wherein clear and unambiguous claims were made. Once you paid for and installed the software, you're greeted with a message indicating you must pay a 20-fold upgrade fee to use the features. You're facing a deadline. What do you do? The upgrade was not part of the advert for the product, yet you will not be permitted to use the product until you pay the fee.
This is the problem, and everyone knows it. Skype is in error here. They never presented me with the choice of paying for a long distance plan for a fee. Rather they demanded that I pay to upgrade to Skype Premium if I wished to continue with my << free >> single-Skype-user to single-Skype-user video conference. Once I paid the "ransom," they offered me a complimentary long distance plan however offered me no choice in selecting it.
Back where I earned my Ph.D., we call that extortion, and it's never legal.
Dr. Esq

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Hi there,
I regularly host Skype calls with 6-8 people across four continents (US, UK, East Africa and SE Asia). The sound quality is okay, but when the number of participants goes over 5+ people our calls tend to get dropped after a few minutes. It is a frustrating process of dialing back in.
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Hi and welcome to the Skype Community,
Skype Premium would not affect quality of your audio only group calls. So if you are not into group video calling, the live chat customer service option or advertising removal Skype Premium is not something for you.
Please follow the steps in this guide on improving call quality: https://support.skype.com/en/faq/FA12097/solving-call-quality-problems-windows-desktop
Follow the latest Skype Community News
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Hi If I upgrade to Skype Premium to do group video calling. Do all the people that I call also have to have a skype premium account to be able to see each other?

Hi,
For group video calls only one of the participants needs to have Skype Premium subscription.
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Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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temmerman7 wrote:
I lost my skype pictogram
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Hi,
Since you managed to sign in with the right account to this forum please open Skype client on your computer and sign out. Then sign in again with the exact username you used for this forum.
Note: Make sure you have the latest Skype from: www.skype.com/go/downloading
If you can't for some reason sign in with the correct account then please try to provide more information, like are you getting any errors? Did you manage to sign out?
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Please help

Below is the link where you can see the requirements and instructions on how to request for a refund;
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
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I am about to begin doing skype video conference calls once weekly with about 5 fellow musician friends of mine who live in various cities throughout the USA. Earlier on today, THURSDAY 7th July, I purchase and installed skype premium on my HP Laptop (running windows 7) for the monthly subscription of $8.99; however, a thought came to me tonight that i should have installed this skype premium on my apple mac book instead because I know definitely that my mac would give me better results with video conferencing and all things Multi media than my HP LAPTOP. And so, I went ahead and upgraded the skype on my mac to skype premium and again used by credit card on skype to do the $8.99 thing. I now need to unsubscribe the windows version. I need to know how to do this and who must i CONTACT. I googled about the procedure I need to follow to unsubscribe this windows version that I have but I cannot see any option to unsubscribe. Can some one help me with this by some advice?
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Jahmusician
email address: [email protected]

If you have not done so yet, you can contact Skype Customer service and request for a refund.
But remember, you can sign in with your username on Windows / Mac either way, and carry on with your premium subscription with just one account. (No need to have a separate order) . Just make sure you have both the latest version of Skype.
Have fun with the group video!

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Hello,
I have just purchased Skype Premium and thought it was unlimited sms and calls to mobile however it is not - is this service available? And if so how to I 'upgrade' to it without having to pay a full subscription again?
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Cheri

Skype Premium works perfectly for thousands of users.
Please explain your problem in DETAIL.
You can't make a call to/within which country?
Landline or cellphone?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, I am looking to upgrade to Premium for Mac but am curious about how other call participants with Skype Free are able to use my Premium Features.
Can I, the Skype Premium User, allow other call participants with Skype Free to share their screens, or can I only share my screen?
Can I, the Skype Premium user, allow other Skype Free call participants to use my HD webcam(bought through Skype) in group video chatting with me and other callers?
In regards to the two questions above, do all call participants need a Mac to enable Premium features if I am using a Mac?
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Thanks!

Yes I have the same question:
Can I, the Skype Premium User, allow other call participants with Skype Free to share their screens, or can I only share my screen?

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Sara68 wrote:
Hi all,
I understand that making Skype premium new account is not available currently. However, I need to make group vedio call for important meeting next month. I would like to know if by that time Skype premium would be availble. Can you please advice me if it will be availeble by the coming month or how I can get Skype premium the old version temporarly. Thanks for your help.
Skype Premium subscription is no longer available as Group Video calling is now free
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
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Upgrading to Skype Premium

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