Upgrading Windows CS4 to Mac CS5 - What is needed?

I  called Adobe Cust Supt, and I wanted to verify on here what I think I heard from the customer service.  It was overseas and I could barely understand a word she was saying.
Our company is moving from Windows network to Mac.  We purchased CS4 a few years ago, and it turns out it works quite well for the needs our office has.  I would like to simply move the license over to a MAC CS4, but that would mean purchasing another CS4 Design Premium suite, costing too much for our small firm.  If I understood Customer Service, I could simply purchase a Mac CS5 upgrade, and transfer license that way.
If I deactivate the CS4 license on the Windows machine, verify that it was indeed deactivated, then install the CS5 upgrade on the Mac, will it recognize the CS4 Windows and allow it to go through?  Would I need to get on the phone with Customer Service and have them pull strings to get it going?
Is there anything else that I am missing?

I called again and spoke to a different agent.  He informed me that license do indeed cross over, but not for CS4.  Apparetly, only current versions cross over. In order for my license of CS4 cross over, I have to spend $649 to upgrade to CS5.5, then call back and have them walk me though the transfer procedure, as there are codes that I will need from them in order to install.
I also asked if I could purchase any Mac upgrade from the local store, or if I needed to purchase from the website.  He said the local store purchase will be fine.  He never mentioned anything about destroying my CS4 media either.  Maybe they will spring that on me when I call next?

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